Modern Nissan of Concord

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Luvleeh Poetiklocks
4 weeks ago
This will be updated later:Jon Morales is the perfect salesman. He didn't just try to sell me anything... he listened to my needs and found the perfect car that I WANTED. He listened, texted, and understood I was in no rush to just accept any car. He was great to work with as was Saul... overall beyond Grateful.

  Courtney Coughlin
2 weeks ago
I had a great experience with Gil and the sales manager! They took great care of me and worked with my situation to purchase a 2023 Rogue SV. I couldn't be happier! Thank you to the whole team, you all worked fantastic together!

  Richard Coenen
3 days ago
We found the Nissan Titan Pro 4x we were looking for on their website. They were extremely pleasant to work with and made the buying process great. Stacie and Robert were excellent and made us feel very comfortable with the purchase. They sent a great video being a distance away and answered my million questions. We were able to negotiate a deal and put money down before making the drive.When we arrived, Robert and another associate promptly assisted us. They made the process fast and addressed all our concerns promptly. They had the truck detailed and ready to drive. They ensured the truck came with the normal accessories and explained the warranty and maintenance schedule very well.The finance associate was great and made the final process really easy. He answered all our questions thoroughly.This dealership treats you like family and does not pressure, knowing a purchase is a big financial consideration. Even living near 3 hours away, we will be doing business in the future.

  Maria Ortiz
a month ago
After several notifications of a recall for my 2018 Nissan, I finally go to get it done along with my regular oil change and tire rotation. As I leave the dealership ship, the acceleration on my car is slow and tough. My car does not feel right. All of sudden my car reads WARNING Malfunction! Never has it done this. Not to mention I JUST HAD IT SERVICED and THE RECALL updated. Now I am taking the car BACK and the car stops....I nearly was in a wreck!!!! Come to find out that a faulty piece was placed in my car!!!!!!!!! Yes they changed it but a truck..yes a truck nearly hit me because of the mechanics negligence of placing a faulty piece on my car.

  Tara Stevens
a week ago
Good afternoon,I was informed the status of my vehicle and more. I especially appreciate when I was given an option to receive another key fob with the option of pay at a decent price. I was also given warranty information as needed. The service that Mike gave was educational and very helpful.

  Ron Hile
a month ago
Modern Nissan rep Stacy invited me to the showroom because she found a truck that fit my requirements and she was spot on!I meet the owner who quickly assigned Sales Rep Aileen to help with the truck purchase. She was friendly, attentive and was quick to help with the test drive. I was very pleased with that phase of the deal.Mr Cunningham stepped into negotiations and offered a figure more than I was willing to pay. After some discussion we agreed on a fair price PLUS paying with cash and last day of the month helped my bottom line.The next day I returned, purchased the car and an extended warranty all within an hour. I could ve departed sooner but the service department replaced a tire that had a nail in it! Yep, not patch but replace BECAUSE the tire warning light was indicating low tire pressure.BL: this is a professional, friendly and knowledgeable car dealership!

  Arrow Hope Farms w Amy Manuel
2 weeks ago
Fantastic buying experience!!!! They listened and didn't pressure me at ALL. It was the quickest truck buying experience ever. Thank you so much, Aileen and Steve.

  Michelle Gillette
3 weeks ago
The staff was very friendly and attentive. They gave us updates along the way with timing of service. They explained what needed to be serviced to my car and made sure I understood what was going on before moving forward. The facility seemed very organized and well maintained. Heath Culp was amazing and took great care of my mother and I. Overall, I had a very enjoyable experience.

  jeffrey Jones
2 weeks ago
Gil at Modern took diligent care to all of my family questions. Compared different models, trims and colors. Very well informed and set all my expectations for the vehicle and features. He s reached out to us to check on us and how we enjoy the new ride! Top notch service!

  Khadijah Muhammad
3 months ago
I took my car in for the special oil change and tire rotation and my tire came off the car as I was driving it less than a half a mile from the dealership. My new to me 2017 Nissan Altima is now damaged because of someone s inability to do their job properly. I spoke with Bobby who said they will give me a loaner and repair all of the damage to my vehicle but who in the hell doesn t check the lug nuts on the vehicle before they send you off onto the road. I m DONE!!! I don t know what has happened to the quality of workmanship at Modern Nissan but I will no longer take my vehicle to them for service. This is the second one of my Nissans they have messed up and the last one!!!!

  stephanie e yee od
a month ago
Out of convenience, I chose to bring my vehicle to another service center for a major repair. When they returned it to me, I suspected that the repairs weren t done correctly because the problem persisted after their work was completed. I brought it back to the other shop thinking that they made a simple mistake, but when the problem continued after that visit - I decided to bring my vehicle to Modern Nissan where they know it best. I asked the technician at Modern Nissan to take his time and check everything over, because I was concerned about possible damage that may have occurred beyond the initial repair. I was issued a loaner vehicle to drive, and in a couple of days it was ready for me to pick up. It had been washed and now everything is working perfectly again. It was worth every penny I paid Modern Nissan to have the peace of mind knowing that I ll always be in good hands there, and I m now in the midst of working with the manager of the other shop to issue me a refund for the repairs I paid them for but did not receive.At this point, I have resolved to not trust anyone else to fix or repair my vehicle - even if it means a lengthy tow or waiting a long time. Lesson learned!

  Joseph Gabb
3 months ago
I needed and new car and was dreading going through the typical car buying experience. Modern Nissan of Concord changed my perception of the car buying experience. I would 100% recommend them. They were so awesome that I'm taking my daughter to get her new car from them! Thanks Javier, Saul, and Staci!!!

  ARIANNA WATSON
2 months ago
This was my second Nissan I got from Modern Nissan of Concord. Robert and the rest of the staff were so great and accommodating that I drove over 2 hours to get my new car. Everyone was so friendly I can t say this will be the last time they will see me. I always say. I am willing to travel for good food and good service.

  MARGARET GIBSON
2 months ago
My visit was wonderful. I was met at the entrance by an who told me that he would handle getting my car inside and put me in the right service writer. He collected information that he needed from me and he pointed me in the direction of the lounge area for customers. When it was finished they came and got me. They also washed my car before they handed it back to me. Very pleasant and excellent customer service.

  Michelle lee
a month ago
Gil & Stacey are truly amazing to work with! I've been with Nissan for 8 years & they always take care of me! Thank you both for helping me with my recent lease & always being so kind.

  RECKA 3
3 months ago
Took my xterra there due to a recall involving the Nissan emblem on the steering wheel. When you approach the service area, it has the feel of an oil change business where you drive your vehicle in yourself. But after doing so, I was impressed how quickly they got my information and got me in a shuttle back home. After the work was done, the same shuttle picked me up and brought me back there. And they had me in and out of there in less than 10 minutes. Jordan was the service rep who handled everything for me from start to finish, and he was EXCELLENT in doing so. Absolute 5 stars.

  William Wilt
2 months ago
My guy Heath always makes you feel at home when you go to Modern Nissan Concord. I went in for a simple oil change and forgot that I needed to get new windshield wipers (my wife had been on me about getting them replaced). As I was waiting I Chick-fil-A, I got a call from Heath asking if I wanted to do so. It s just those small things that he does to go outside of the box to help you out and make sure you get the correct service, not just the service you asked for. He truly treats everyone like family. My entire family works in racing and I don t exactly need to get my car serviced there all the time because they can just do it in their home garages but I come back to Nissan because of Heath. He s the stinkin man!

  Amber Schattle
a month ago
Bobby (in the Service Shop) was very pleasant and answered all my questions easily. He is wonderful to work with! Nissan of Concord is a trustworthy and dependable business.

  nick simoneaux
4 months ago
Love coming here to service my truck!! This service team always goes the extra mile. This time I noticed they cleaned my battery terminals (corrosion) and I didn't even ask. They always do great work and I know I never have to worry about anything when leaving.

  Sandra Howell
2 months ago
We have been with Modern Nissan for a couple of years now. Doug is our Salesperson and he is Fantastic! Excellent Finance department and the Staff is great! They keep the waiting lobby clean, bathrooms clean. I RECOMMEND Modern Nissan car dealership!

  Shannon McLeod
3 months ago
Thrilled with my new car! The sleek design, smooth ride, and advanced features exceeded my expectations. The dealership provided excellent service, making the entire buying process seamless. Highly recommend this model and dealership!

  Gina Holmes
8 months ago
We had the most AMAZING experience purchasing a car from Modern Nissan and their team. Major kudos to their Sales Consultant, Jayland Ray! This young man is personable, professional and knowledgeable about the vehicles and the company... His mild, laid back and confident demeanor was refreshing.I was planning on purchasing a car sometime next Spring but did not know what make or model I was interested in. Hubs and I decided to spend a day looking at some make/models I had in mind and Modern Nissan was our last stop. As we were wandering in the lot looking at cars, Jayland came to assist with what I had in mind and pointed me to the care that fit all of the points I wanted; price, mileage, age, history and color! Jayland explained the operation of the car and all the various buttons and their purpose. I went for a test drive and was in love. I admit I was dreading the process of purchasing as the paperwork always takes at least three to four hours but this one took two hours from start to finish!! Jayland was quick and efficient in getting the paperwork started and Staci in Finance was ready and buttoned up with the particulars and very easy to talk to like someone you already knew.We were in awe and definitely give this dealership an easy 10!!Go to Modern Nissan and bask in the treatment.

  Conley Holbrook
3 months ago
Chris, Bobby, and Art were all exceptional with getting my company s Van squared away. Everyone in the service department always stepped up to help while I was there. I know some issues take patience and the extra mile, however Chris and his team went not just one extra mile but 100 miles (literally) to make sure our vehicles issues were solved. Thank you all!

  Kessava Malreddy gari
2 months ago
Had a good purchasing experience with Aileen, dropped in at the end of the day around 7:20pm, with minimal bargain I had a good offer for my trade in, finance officer Saul and Aileen stayed an extra 90 mins to close my transaction. It was nice to have a new pathfinder that I liked.

  Laurie Cately
3 weeks ago
Heath Culp was our Service Advisor and he was very friendly and helpful. I bought my 2021 Murano in April 2023 and it was due for an oil change and inspection. Our technician was Ryan Szekely and he did a great job checking over everything on my car. Thank You for the great service.

  James Hawk
2 months ago
The whole team was there to help in my purchase. My Salesman Doug Ford with helping me find the perfect car to suit my needs.His sales partner John Moreno who assisted with me picking up my car on the day Doug was off.Lastly Saul in Financing that completed the deal.

  Kevin Shank
3 months ago
Very pleased with the way Staci handled the deal in a professional and forthright manner. JAVIER did a great job also. I had contact with other Nissan dealers and was very disappointed. Great job Nissan of Concord.Kevin

  Luis San Miguel
5 months ago
I've been to 2 other nissan dealerships and several other brands dealerships, modern nissan staff are the simplest, straight forward and transparent people that I've talked to. I told them what I wanted and they gave it to me period. Others haggle and try to convince me to go for financing (even though I already informed them I wanted to pay with cash).The only improvement would be the delivery of the car. I thought they might wrap some plastics over the seats and thoroughly clean the exterior and interior (it is clean tho, but not to my expectations).Overall would recommend them to anyone wanting a smooth buying experience.

  Sam Khan
3 years ago
Great to see that they are taking precautions due to covid19 for the customers. They were all wearing masks and had plexiglass barriers up on counters. They also had a staff member spray each seat and surface and put up placards for which seats were sanitized. Great job guys! Got the state inspection done for my car here. Went smoothly although they did make me wait for an hour even though I had made an appointment. If you buy a car from them they do free State inspection for life. Great perk of buying cars from here. I recommend this dealership.

  Melissa Ryan
a year ago
Gil and Jose pulled out all the stops to make our car buying purchase an amazing experience! Gil listened to what we needed and found us the perfect car. Jose followed through with delivery to make it a memorable experience. Pierre in finance was friendly and efficient. I highly recommend this dealership for a professional, no hassle experience.