Coats Tire & Auto Center LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Scott Householder
2 weeks ago
These guys helped me out with a couple of tires big time! Could not ask for faster, nor more friendly service!! Thank you so much!

  Reid Kliegl
6 months ago
I wish I got the name of the employee who helped us because man! Our car has been shaking and stuttering every time we would drive it and no one was able to help us before we came here. We didn't even bring up the issue, figuring it was a lost cause at this point, but the employee pointed out we were missing some lugnuts and offered to replace them. Turns out that was the issue all along! Got tires changed and were in and out in less than an hour, plus the man was super friendly and accomodating. Car feels amazing to drive now. Will definitely be back!Service: Tires

  James
a week ago
Great guys and a very reasonable price. I highly recommend

  Matt Payne
a year ago
Was pleased to see their management greeting me as I pulled into the parking lot. He was very pleasant to speak with and was knowledgeable on my specific needs. It was affordable and didn t take too long. Will be going back for anything mechanical. Thanks again!Service: BrakesService: Brakes

  Alex Long
a year ago
The guys here are fantastic. My wife s car needed new brakes and rotors as well as something to fix the front axle and they did a great job. They were quick and got it done for a good price. Would recommend and will choose them again for future maintenance!Service: BrakesService: Brakes

  Camden
2 months ago
Very friendly, fast, reliable, and affordable service!Definitely recommend.

  Alison Argott
11 months ago
My son, a college student, ran over something and punctured his tire on the way to Campbell. When he realized his tire was deflating and punctured he drove to Coats Tire and Auto. They helped him change his tire free of charge. As a parent I am so thankful and grateful for these good hearted people. Thank you for your kindness and looking out for the young people in the community.

  Betty Cousins
2 years ago
This is the best shop ever !!! I was traveling to Jacksonville when in Coats, NC, I had a tire emergency. By luck, this is the shop the tow truck took me to. They had the issue fixed and me back on the road in less then an hour, all the while being very professional and helpful. They took great care in rendering the situation. I highly recommend this shop. As a lady, they didn't try to rip me off or over charge. This, I'm most grateful for.Service: Tires

  Yomna Elerian
3 years ago
Very nice and friendly staff. The service is great and the coats automotive family is always willing to help you and make you satisfied with the car you buy. I bought a car from them and it is great and I am very happy with it. I also like that their prices are very fair. I had a great experience and highly recommended them.

  Vyc W
a year ago
They do good work but they take a long time and there is little communication on how long it ll take a vehicle to get serviced. Both times I ve had my car serviced here I was told it could be done that day or the next day and my vehicle isn t ready until 2-4 days later, normally it wouldn t be a big deal but this car is my only mode of transport and knowing how long it s going to take or if there s a delay is really important for me to know.Services: Auto maintenance, Oil change

  Cathy Broadie
9 months ago
Best tire place around .their hours are convenient. If they don't have your tire size in they let you know when they will.prompt friendly service and very reasonably priced

  Susannah Zurek-Carlin
4 years ago
There were a couple issues with our recent purchase of a 2011 Toyota Prius that affected an otherwise decent experience. Coats sold us a car with a burned out headlamp and no windshield washer fluid. While we can fix those easily ourselves wouldn't they have checked that beforehand? Also the car had a dead battery and had to be charged before we test drove it, again, an wierd thing if they are caring attentively for their inventory. Other than that the prices were competitive and the sales staff were low key, friendly and not pressuring.... Follow-up message. The dealer has told us he would send compensation for the bulb and our inconvenience. That was a good gesture and restored our good opinion about this dealer. We would purchase from them again.Received compensation promptly. Excellent communication with the staff at Coats. Besides the minor inconveniences, the customer service is excellent, professional and friendly. We would definitively do business with Coats again! Thank you!!!

  Michele Laymon
a year ago
They are ok. I did have a couple issues like they charged me more the 2nd time I went there than they did the first. I tried to ask why but the guy that took my card didn't speak English. It was frustrating. They did order by tires and got them on the next day.

  Corey Sanders
8 years ago
Super easy and smooth purchasing experience. Ahmed was incredibly easy to work with. I had a slight delay with my insurance company adding the vehicle to my policy (I just moved to the state and my policy was waiting for the underwriter, no fault of the dealership), and Coats was more than happy to work with me while I got the details cleared up. They even stayed open a little late to wait for me to carpool in after work in Chapel Hill. I would definitely refer friends to this dealership.I'm loving my new car, and also loving the piece-of-mind that the bundled warranty gives me... Even though I seriously doubt I'll need to use it.

  Samantha Driggers
7 years ago
I bought and paid all cash for a car from here 8 months ago and the night I bought it I notice the climate control lights did not work. The next day they told me to bring it in, which I did. After completely tearing out my dash and waiting three hours they realized they could not find a bulb locally and told me they would have to order it off eBay and it would take about two weeks. Two weeks later I return to be told it had not come in yet. A week later I go back to find out it had never been ordered assured me they were going to order it that day they got my number and said they would call me as soon as it comes in. I never heard anything else from them. Also there was a noise that made which they told me it was a pulley they just needed to tighten up they never did that either.I have a truck which hasn't been driven much so I thought I would sell the car back to them and just have my truck for I really only need one vehicle. Went by there the other day he told me he would give me 2500 but they wanted to drive it first it was close to closing ime so I return today for them to drive it and because of the sound it made when I purchased it that they were going to fix and never did they said they didn't want to buy it.For someone to give them 5500.00 cash for a car they have not kept not one word they promised me. I will write a negative review of how I was treated everyday if I have too and I will tell EVERYONE I know how I was treated. These people have no business doing business the way they do and I'm sure I'm not the only one; therefore, they won't be in business for too much longer. They must treat their employees the same way because I notice they always have different people there. I would not eve give 1 star but I had to put something to write this review.

  Jarrod Howe
6 years ago
As a first time car buyer (from a dealership), I couldn't have been more pleased with the help and service I received here. Bassem was honest and I felt like he never tried to take advantage of me as a customer. If you are looking for a good, clean used car, then this place is definitely worth checking out. It's more of a no haggle dealership, but if you shop around like I did, then you'll find out that their prices are more than fair and they are willing to go the extra mile for service (I chose to upgrade and get new tires put on my car since it would be a few hundred dollars less for the dealership to do it, and then they even upgraded to premium tires at no extra cost to a better brand because they didn't like the original no-name tires that were picked originally). Thanks guys for helping me out with my first dealership experience!

  henry X
5 years ago
It is really hard to find a good used cargo van to start with building a mobile home. Luckily, my wife and I found a good quality 2018 Ram Promaster 2500 from Coats Automotive with a great deal. We really enjoyed the warming but not obligated experience of buying the van. People are so genuine and patient over there (we came back and forth to compare the van with other places ). We happily buy the van from them after shopping around. To my surprise, they still care about our satisfaction even after we purchased the van. Nice people, nice location to give a test drive. Fair price and good quality vehicle.(P.S. it is a military-friendly store, and if you bank with USAA, you will get a good finance rate from the bank.)

  Luke Slater
7 years ago
I traveled 2 hours to get to this dealership, unsure of what I was getting myself into. I was pleasantly surprised when I drove up to the Coat's Automotive lot. I was also surprised to find out it was a small "mom and pop" type shop that is not looking to pressure you into to buying a car. The staff was very laid back, but extremely helpful. They had exactly what I wanted and did everything they could to make my visit enjoyable, which is huge when your going to spend a sizable amount of money all at once. I would definitely recommend this dealership to any of my friends. Even though it is a small dealership, the staff strives to give you the best car buying experience you have ever had. And for me they succeeded.

  michelle romero
3 years ago
Mr. Chuck was awesome! We needed an engine for our Silverado he ordered put it in and we had our truck back within a few days!!! Excellent warranty..best around! Highly highly reccomend! Thank you for being upfront and honest! We cannot express how happy we are with your open upfront, honesty and how wonderful our truck runs after! Thank you thank you thank you!

  Julia Bao
2 years ago
Mr. Freddie was very friendly and professional throughout the whole entire service. He listened to my suspicions regarding what needed to be checked with my car. Prior to starting work, he gave an estimated quote and then readjusted the quote based on his recommendations in regards to safety. All this was communicated in advance and completely fair unlike other car places that overcharge for same services. There was no rush at all during greeting and checking out. Afterwards, he demonstrated the problematic car part and what it should be like which was especially educational as very few other places would go on to teach customers about cars. Business cards were also supplied for easy reference for future services. Excellent!Services: Tires, Brakes

  Bets Adair
2 years ago
I got a quote from a Fuquay Tire/Auto place that was so far out of my ability ro pay for just one complete brake job. My car was actually dangerous to drive but they sent me off. I went to Carlos at Coats Tire and Auto Center and he replaced both front brake systems for $200 less than the other place was charging for one. I will definitely go back when I need tires. Go see them, they are the BEST.Service: Brakes

  Michael Palmer
4 years ago
I was disappointed in the quality of the used vehicles in relation to the fair asking price. They fell within the bottom of the 38 used car dealerships I researched and investigated in the area. I think they have great potential for sales if they took my advice and put more work into preparing ALL of their vehicles before putting them up for display on their lot. Just one poorly displayed and priced vehicle can make all the rest look less appealing in many ways. Furthermore, during the warmer months having a cool working air conditioner in a displayed vehicle should be a priority on the preparation list. and I would think at least working door handles or one's that don't look worn out would be helpful in selling just about any used car on display in the asking price of $5,000 or more. Best of luck.

  Ben Clark
5 years ago
One of the more honest, friendly, & helpful dealers i've worked with. I spoke with around 7 dealers before I bought my vehicle through Coats Automotive. I was working to get a good deal which limited me to used cars. When other dealers tried to confuse me with dishonest tactics, Coats automotive answered my questions clearly and honestly. I did my homework to understand the value of the vehicle and ensure it was in good condition as I would expect everyone who purchases a used vehicle to do. They made it easy to do business and answered my questions honestly. This is more than I can say for 5/7 dealers I spoke with other the 1 month period I spent sourcing my vehicle. I would go back to Coats automotive for honesty, friendliness, & helpfulness.

  Pamela Brame
4 years ago
We bought a used car today from here. Anas helped us and was very courteous and friendly. He did everything he promised and we are very happy with our experience and would recommend them to everyone.

  Reina & Luis
2 years ago
I financed a vehicle from them in 2018I have been making payments via checksWell on July 10, I called to make my finalPayment over the phone so that I can getMy title, well when I called I was told thatThey have moved to Rockymount and areOperating under the same name. At firstWhen I called the gentleman that answeredThe phone denied that they were the sameBusiness and stated that he could take aMessage for the Owner, When we explainedwhat we wanted to do Which was to makethe final payment via Phone he stated thathe had access to there System and couldtake a payment but that's all he could doBesides taken a message for the Owner soWe went ahead and made the payment overThe phone with the understanding that theOwner would Contact me. With the payoffReceipt since the receipt that he texted meDid not provide me with the informationrequested , However it did show that aPayment was made to Coats Located at :34 McKinley St. , Coats NC " I gave them72 hours to contact me with the receiptBefore I called back, to inquire about myPayoff receipt/ title since Sam from RockyMount stated that I should hear somethingHe also stated that it was an electronic titleAnd that he had hit the release of titleButton Which was not true when I didn'thear Anything 5 days later I decided toPersonally contact DMV to inquire aboutMy title and if it was being processed IWas surprised to learn that it was a paperTitle Not an electronic title like SamHad stated which I'm glad I called becauseI would've been waiting for my title whichTill date has not arrived and they have notBeen very cooperative. As much as theyWant to say that Rocky mount Coats andHarnett coats autosales are 2 differentBusiness they are not just follow the linkOn there website and you will see thatThey are affiliated. I feel like I have beenTaken advantage of so please ask aboutTitle information before any deal is madeOr you will be in the same situation thatI' am in thanks for reading !

  Matt Bl
4 years ago
I had a great experience at Coats. They provid the CARFAX report. There was no hassle. They accepted my offer and the entire process was easy. There inventory is small, vut would recommend them to my to anyone.

  Weston White
2 years ago
Very good prices, my wife s oil change usually is around 100, he only charges 60. He goes above and beyond to please his customers. Thank you!

  ahmed Elkamhawy
3 years ago
Great service bought a few cars from there and recommended a few people who also purchased a car from there. Staff were amazing, price is always good! highly recommended

  Ivy Yahner
6 years ago
We came in a little unprepared but they were so patient and helpful, I didn t feel rushed or pressured into buying anything. We also got a really good deal on our vehicle.

  Jafer Touch
7 years ago
The staff and the owner are very helpful and want to make a good deal with customers. Another thing that attracted my attention is that the document fee is $150! Just like that!Highly recommended