Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Yollied Ms. Yollie
2 months ago
I really went to drop off a UPS package. But the lady in there was extremely helpful, and she had the best customer service disposition .

  Christa Toms
8 months ago
I went into the store to drop off a package for ups. It's a drop-off place if you need to send a package . I also need things for my car so I go on the way home from work! Nice guy's ! Nice place good prices!

  Lynn Campbell (L Campbell)
8 months ago
The staff members are very helpful and very friendly.. usually understaffed so you might have to wait a few minutes for someone to help out if they are busy but they are worth the wait.

  Scott Mace
6 years ago
Today went in and was helped by a new guy. That's what he told me. He was great. Then he went to work with another customer. I picked an item and walked to the counter. I waited maybe 2 minutes in front of Robert. He looked busy on the computer, so no big deal. Then the phone rang and he answered it and started helping a customer on the phone while I stood there looking at him. Never said a word to me or anything. Very poor customer service. I used to own retail stores, I would never answer the phone with a customer standing in front of me. Just rude. Set my item on the counter in front of Robert and left the store to go to AutoZone. Competed my purchase there. Only a 2 because of the help of the "new guy"

  Chenita Bowers
4 years ago
Courteous/extra friendly most of the time. When very busy, they still take time with you. I've never felt neglected or slighted in any way. They are also willing to stop what they're doing to replace a windshield wiper or two. :)

  Henry Partin
a year ago
Good local folks that work the store , they really want to help you find what you need .

  Patrick Lang
3 years ago
Went in asking for some studs for a lifted strut mount for my vehicle. They were not very busy at the time, so an employee took time to try to help me find what I needed. GREAT customer service!!!

  Brad Carpenter
2 years ago
Everything was very good the paper were friendly the Shelfs was good stocked price is a little high than Walmart but you got to buy what you can't get at Walmart at Advance Auto

  Johnny Patterson
5 years ago
The one in Dallas had a broken belt measuring tool, the guy guessed at it & it was too big, I went back & told him so he exchanged it for one and it was too small!! So I went to the one in Cherryville and the guy measured it with a carpenters tape measure!.. Said it was 37 inches.... I did not trust that type of measuring, so I went to AUTOZONE.... The belt was 38 inches and fit perfectly.... DO NOT GO TO THIS PLACE IF YOU NEED A BELT!!!!!

  Austin Hamacher
2 years ago
Website says they close at 8pm and got there at 7pm and no one was there, one guy named Bruce always orders the wrong part and complains when he has to fix his mistakes, also was kept on hold for 20 minutes which gave me enough time to drive from my house to the store which is 10 minutes away, walk in and order my part and leave and drive back to my house and then he answered after 30 minutes, very unprofessional

  rx7engines
5 years ago
I went to advance auto parts in Cherryville nc today to see about getting a new power steering pump as the one I bought from there 2 years ago failed and comes with a limited lifetime warranty, I was informed by the new manager that the pump is not covered because limited lifetime does not cover it. The person asked if the pump worked when it was installed, I said yes I was then told well than it is not a factory defect and is not covered. I asked the person if they would not mind repeating what they said while I recorded it, this person said no, so I hit record this person got on the phone and ask for a police officer to come down and escort me out of the store, while this person was on hold they looked at me and said do I have to get them to come down, and I said are you asking me to leave the person said yes, and I said okay Iam leaving but I will be in touch with your boss Monday about this, the person then said didn t you need brakes to, I just looked and walked out.---This person said they are the store manager.

  Joy Morrow
8 years ago
My husband coasted (car died) into the parking lot last night and the store was closed. The hours posted on the website is not correct. Please change hours on website because it is misleading. Otherwise we have always had good service at this location.

  Meera Mehta
3 years ago
I was treated like family thanks Mr. Stephen amazing experience thank you so much Mr Stephen. Oh thanks to him I can fix my Chrysler 2005 Pacifica!!

  Sherry Lamacchia
4 years ago
I stopped in about my low beam not working on my car i thought it was a blown fuse, the employee came outside pulled all the one's that runs my lights unfortunately it's not the fuse the guy was so nice and kept saying he was sorry that he couldn't help and didn't have an answer to my problem, i was happy he took the time to try to figure out what is going on .

  Tom Moore
6 years ago
If you are going to change your hours at least have the courtesy of changing your listings online. Nothing worse than wasting gas to go to your store only to see you are closed an hour early!

  Jerry Pruette
4 years ago
Great place. Excellent stock. They know their business. Very helpful to those of us mechanically challenged!

  Robert Love
5 years ago
Advance Auto in Cherryville, Nc has great parts, warranty and service. The gentleman that helped Me, Frank, was very knowledgeable about cars. I recommend this auto parts store to everyone. Thanks

  Jeffery Watterson (Jeff)
a year ago
I prefer AutoZone some people just rude at this advance store.

  dean bryant
3 years ago
Great people and honest folks had a fuel pump go bad made it good!!

  K Holbrook
6 years ago
Very helpful and knowledgeable staff. Great products. Best prices.

  Kevin Solano
4 years ago
Great Experience!!! Great customer service love the new team they have!

  Chelsea Peterson
5 years ago
Great place to get as much and of what you could ever want or need for a car.

  david ponder
a year ago
Knowledgeable staff.Very clean and organized.

  Allan Black
5 years ago
Very good. The gentleman who waited on us was very nice and helpful.

  Tim Weidenhamer
a year ago
Friendly and helpful. Cheryl is back, hooray. Great service today

  Kajar ray
6 months ago
Great

  Alvin Hopper
2 years ago
Very friendly and good customer service

  Paulajean Shipley
5 years ago
Told them the year, make and model of car and took parts to my mechanic and none were correct. So I'm not sure I would return there.

  Terry Long Sr.
5 years ago
Took my business to the AutoZone in Cherryville after Advance tried to cheat me on an electrical component that was still in the box!

  William Phillips
5 years ago
Helpful Group of employees don't mind going the extra mile.