Starnes Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Silvia Castillo
a month ago
I had the rear bumper on my car repaired and the color of the bumper doesn t match the rest of the car. The gentleman I spoke to actually tried to gaslight me telling me he was looking at the bumper of his car and another person that works at the office and the bumpers don t match the rest of the car. He had the audacity to say I bet if you stepped outside and looked at your front bumper, it wouldn t match either . I said I d take a look, get some pictures and I d call back. I did call back but the gentleman was on vacation, I ve been waiting for his call for more than 2 weeks. It s one thing to own up to it and say it s really hard to match the color but his response was insulting. I ve posted pictures of both front and rear bumper in day light and night time and from different angles. Personally, I d go somewhere else. I only went to this spot because the gentleman who hit our bumper wanted to pay for the repair. I m sorry that he had to pay his hard earned money for this service.

  MJ V
5 months ago
Excellent customer service at Starnes! Beautiful body repair on my rear end/bumper. I was rear ended & they worked with the insurance company right away to fit me in and get me into a rental. Deidre and two very nice gentlemen helped me when I dropped off my car today for repair and were extremely friendly. I left feeling confident leaving my BMW with them!Service: Body & Trim

  Mark Dunham
a month ago
I have known the owner Casey for 27 years. His dedication to quality is second to none. I recently had work done on my wife s car that was hit in a parking lot. There was no doubt who I wanted to do the work on my wife s car.Five star service and quality.If you want a body shop that will go above and beyond to make sure it is done properly and correctly than Starnes body shop should be the top of your list.

  Ntreacts
a month ago
I just had my car in their shop for the past couple weeks getting my door and fender repaired and repainted. KC did a great job of keeping me updated throughout the whole process and it turned out great! Definitely recommend them if you need any body work!

  Alex Cabral
3 years ago
I cannot recommend Carlos, Robin and the KC Starnes crew enough. As a car guy, I was distraught when my new car was hit. When asked, "do you have a body guy" all I could do is look down and whisper, "no". I try to spin my own wrenches as often as possible, but body and paint is a next level skill that I don't possess the time or patience to master. KC Starnes came highly (HIGHLY) recommended, so I called, set up an appointment and brought the vehicle in. Carlos worked with me to make sure I got the parts I wanted and Robin made sure to handle all communications about timeline, rentals and pricing.The work was top-notch. The car looks brand new. While they won't be the cheapest, they are competitive and their quality well worth any differences you may find shopping around. I will be bringing them more business in the future. Seriously, I cannot sing their praises loud enough.Services: Steering & suspension repair, Painting, Body & Trim

  Trent Hostetter
2 weeks ago
Starnes did an amazing job repairing and replacing my front end. They communicated clearly throughout the entire process and everyone involved was extremely helpful! I would definitely recommend!

  JPN
6 months ago
I had tried another shop for some repairs earlier in 2023 and the work was good but the process and customer service just weren't there. So when my son's vehicle needed to be repaired I decided to check around. I found Starnes website and read the story about the family business and felt like this was too good to be true, to find a good multi generational family business still providing good service, quality work and who genuinely care about their customers vehicles and satisfaction......no way. But its all true, I was greeted by Dierdre when I called, she promptly scheduled my estimate, I showed up a few minutes early and was greeted by Casey Starnes, the founders son who now runs the business. I explained this was a kids car and it already had some character flaws so I was hoping to get good work, at a fair price and I was willing to accept whatever he thought was the best way to do that, and he took the time to explain the process. The price was much better and the customer care was superior in every way possible. During the process I met Kevin and Randy who were equally as kind and professional as Casey and Dierdre. The repair was amazing and the whole experience has made me a customer for life! And an ambassador for their ownership and employees!Services: Painting, Body & Trim

  Daniel Pizzuti
a year ago
Awesome job! Experienced, and trustworthy. Gave me realistic expectations and walkedme through the insurance aspect. Great value for quality of work. MyCar looked amazing when I picked it up!! Highly recommend!

  Tim Osborne
5 months ago
I took my car to Starnes collision. They inspected, an gave me the estimate. Casey's staff was very professional and friendly and got to work on my car and got it back in a timely manner. Casey staff is very knowledgeable, friendly and professional. I would be taking my next vehicle there.

  Taylor Goodnight
6 months ago
Starnes did a great job on my car! They provided an accurate estimate and explained everything well. They did the work quickly, and they were very friendly throughout the process. Car looks good as new.

  Joanne Tralmer
9 months ago
Cannot say enough amazing things about these guys!!! I m a young female who moved to Charlotte (far from Dad s helping hands) and completely took off my side mirror in a parking garage. Not only that, I had to drive across country in 2 days with a completely packed car. KC Starnes immediately assessed the damage, called around to ford dealers and had to order a SPECIAL part, expedited the shipping, painted the mirror to match my car, and installed the entire thing within 48 hrs. It was truly the best experience I ve had with an auto shop and I m so grateful they were there when I needed them!! (As is my Dad). They were reasonable and professional and I would recommend this place to everyone.

  chris nanin
11 months ago
Customer beware. I recently took my car to Starnes for an estimate for a softball sized dent on the rear quarter panel of my car. Starnes had my car for nearly 3 weeks only to give me a ridiculous estimate of 15k to fix the damage. Not only did they pad their estimate, they also charged the insurance company 5k for doing absolutely nothing! Last time I checked, estimates are supposed to be free. They were dishonest and deceptive throughout the whole process. After doing my due diligence, I came to find out that they have a reputation around town for their shady business practices. I would strongly recommend reconsidering using this company.

  Michael Turner
7 months ago
My family and I have been doing business with Starnes Collision since I can remember. They understand that when it comes to people s cars honesty and transparency are paramount. Prices are reasonable and to be honest, even if they were more expensive I d still bring my car to Starnes Collision without thinking twice about it. As long as they re around, no other body shop is getting my business.Service: Painting

  peppi white
a year ago
Some jerk hit the rear passenger side of my Honda Odyssey and left a dent, scratches and nothing else. Susan was very helpful on the phone and gave me an appointment to bring it in for an estimate. They did excellent work - new bumper and top notch paint job. And both the cost and turnaround time came in less than the quote! Highly recommend Starnes Collision Center. Hope I never need them again but would certainly return there should I have to.Services: Painting, Body & Trim

  Daniel Bond
a year ago
If you want your vehicle repaired the right way then this is the place to bring it! Insurance company wanted me to use their preferred shop, but I chose Starnes because of their strict business practice of fixing it the way and performing repairs the way the manufacturer specifies. No short cuts. From start to finish Casey and his crew kept us up to date on repairs and pointed out things the insurance adjuster didn t include in their repair quote. They went above and beyond to make sure our vehicle was repaired correctly and it looks fantastic!

  Jacob Gallimore
11 months ago
Highly recommend this auto repair shop due to their superior customer service throughout my experiences. A deer ran in front of my car and ruined my side mirror. Luckily with Starnes auto body they stayed in touch with me throughout the whole process, were very clear with what was going to be fixed and how. They were willing to answer any of my questions and they finished in a very timely manner. I have been here on several other occasions and could not recommend a better shop than theirs! Definitely one of the only car auto body shops I fully trust!

  Erik Johnson
a year ago
" it takes a lifetime to build a good reputation, but you can lose it in a minute." -Will RogersStarnes auto repair has produced the worst customer service experience of my 44 year life. At a minimum, they are unresponsive, manipulative, and care nothing for their clients.At worst, bait and switch and outright lying to customers are part of their daily protocol to ensure maximum profits are squeezed out of every unfortunate soul that walks through their doors. Upon recommendation from my insurance company, I will be taking the matter up with the North Carolina Attorney General.I have previously used Starnes for repair with extremely positive experiences. Their business model has changed for the worse.A new bumper was all I needed. As straightforward as they come. Starnes turned the repair into a 40 day saga. The first two weeks included no communication or discernible work done on the car.I was forced to babysit every step of the process. Once engaged, Starnes' numbers to the insurance company included inflated estimates of cost ensuring a long negotiation before work commenced.With these red flags, I asked Starnes the cost to take my car away for a second opinion and a number was never provided. Yes- they planned to charge me to get my car back because they knew a second opinion would be so much lower. Instead, Starnes assured me that he agreed in principal with the insurance company on the scope of repair and cost. If anything was found to create a higher cost, they would be in touch.Once a plan/costs had been agreed, parts were ordered. After a week, Starnes claimed to receive a defective bumper, forcing the part to be reordered.Another week later and the work was finally complete, but the repair bill ballooned from 3,500 to 10,400. Upon further inspection, Starnes then agreed to drop the charges to 7,000. The insurance company did offer to pay 5,500 for the repair and Starnes was unwilling to bridge the gap. Keep in mind, this scope of work should cost $2,500. Starnes will claim safety calibrations are necessary before giving a car back. These safety inspections are sent out to a sub contractor and are $3,500! The dealership will do it for $400. Calibration's cost more than the repair? The only way it makes sense is that Starnes has ownership interest in the calibration subcontractor.I discourage anyone from using Starnes. I wouldn't wish on my worst enemy. They would be better to bulldoze the operation and sell the land. It's a pariah in the community. STAY AWAY.Service: Body & Trim

  Andres Cevallos
6 years ago
Professionalism is there, the work not quite. To make a long story short I recently bought an old school BMW as a fun little weekend car and was planning on fixing it up a bit. I had seen Casey prior to my accident and was planning on using them to fully paint the car, until someone hit my parked car. I took it to Starnes Auto Body with a check from insurance, got their quote, and left the car. A few days later I get a call saying that it was going to be more than the estimate by ~ $900 and insurance was only giving them $300 before they totaled it. So I agreed to pay an extra $500 out of pocket to avoid the car being totaled. I picked up the car and took it home and I didn't fully look it over until I got home, and I noticed that the rear quarter (which is where the damage was) still had little white spots all over it. Thinking it was just buffing compound I inspected it closer and it appeared to be little holes and the white was bondo that was showing through. After further inspection I noticed that the trim piece and the piece of trim around the light were not replaced, and they were on the original quote from the insurance to replace. Casey had told me that it was going to be "more expensive" than the original quote because they had to do it exactly the way the insurance adjuster wanted it done. So the trim never got replaced despite it being on the original insurance quote, and the paint had white holes all over it and the trunk liner had looked like it was just shoved back into place. So I call Casey and let him know about the issues, and he is quick to tell me to bring it back in and he will fix the problems. I bring it back In and another week goes by, and I go pick the car back up. The trim is replaced, the trunk liner is "fixed", but the paint looks like someone had wet sanded and just added a bit more clear coat to it. I took it back to him a third time to re-point out that what I had originally brought it in for had not been fixed. Third time was the charm and after having to deal with some attitude about it, they refunded me part of my money and the car looks ok. *Note paint on the car is currently not perfect, but the area that was supposed to be made to look like new also did not look like new. Last time I use this body shop, will be taking it over to Import Paint and Body as I have used them in the past. I used KC on a referral.

  Anthony barden
10 months ago
Very knowledgeable and honest! Had to tow my vehicle to Starnes after another body shop had it for 2 months. Towed it to Starnes, 1st day pics were sent to insurance company and where we stood as status of vehicle. They were upfront with me about my vehicle and actually showed me the things wrong. Thanks again for your assistance. Hope to not see you soon, lol... If I need you , I know who to call. Thanks againAnthony Barden

  Christopher Jungkind
5 months ago
They were great with timing, service, and fixing my car! The repair work was amazing, and they even washed my car after. I would totally recommend bringing your car here.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Tamira J
3 years ago
I just got my car back from KC Starnes and they did an excellent job. My car literally looked brand new on the inside and out. (I had body work done) Almost looked better than when I purchased it. Lol. They re attention to detail is top notch. I can definitely tell that they take serious pride in their work.Carlos has a very trustworthy character. It s very hard for me to trust people with my car because I feel like they try to take advantage of women. That s definitely not the case here. I highly recommend them because of their stellar work and their integrity.Services: Painting, Body & Trim

  Kelly Rainey
4 years ago
Having been in the auto body repair business myself for 22 years, I knew how important choosing the right body shop is in having a good repair experience. My family lives in Maryland but my daughter was staying in Charlotte when a deer hit caused major damage to her car and we needed to find a local shop to handle the repair. I spent the next morning checking into shops online and ended up choosing KC Starnes based on the reviews and the fact that they apparently carefully chose which insurance companies to partner with (beware shops that sell their soul to every insurance repair program out there!!) I was not disappointed. I dealt with both Casey and Carlos during the repair process and spoke with Robin several times as well... everyone was top notch and I always felt they had my best interests in mind. And the car looks fantastic... good paint blends and virtually undetectable repair. I am very happy that we chose KC Starnes Auto Body. Big thanks to everyone there for taking such good care of us!

  Gene Patel
a year ago
Just perfect! Communication threw out the process was on point from the first time I used the shop for personal fender bender hit and run. I work in sales at VW of South CLT and we do not have a body shop. So when unfortunate incidents happen to any of my customers I ask them to reach out to KC. To the extent KC the owner has asked me to ask my customers to reach him directly. Thanks for all you do, hard to find people who care and take pride in what they do. Wish you all the best, happy holidays!Services: Painting, Body & Trim

  Bethany Johnson
a year ago
KC Starnes Autobody, now "Starnes Collison Center" held our car hostage for three weeks, trying to charge us amounts ranging from 3k to 10k for a repair; the dealership, which is usually the costliest option, bid $2,500. We have had to rent multiple cars over this period while Starnes continued to hedge on costs, run up surprise new bills with the insurance company, and then drop the bill back down by over 3k out of hand. I don't know what happened to KC Starnes Auto Body when it changed hands, but I urge you never to use this place. There is some shady back-door stuff going on when they can take on or take off 5k on a whim. When I called for service in July, they didn't have any openings until October-- if they are holding cars for weeks to run up bloated bills and force insurance companies to pay wild, fees while they take a cut from the business doing safety scans, no wonder it takes so long to get cars into their shop. I wonder who else's car is being held hostage right now! My insurance company recently dropped them as a provider for this very reason, and it seems they re trying to punish my insurance company by taking it out on us. Whatever scheme they are running over there, you want to avoid it! You will spend thousands in rentals just waiting for them to see how much they can gouge you for. BE ON YOUR GUARD. Overall, 0/10, DO NOT RECOMMEND.Services: Painting, Body & Trim

  kevin barbee
a year ago
Starnes Collision Center is top notch...The Starnes family is a longstanding asset to this Charlotte community and have built an auto body and repair business that is 2nd to none. Efficient, transparent, fair, and excellent quality of work that is based on integrity and built to last....Thank you Casey and your team for the work you did on my RAM and for being a trusted leader in this industry..Service: Body & Trim

  Christine Kreps
2 years ago
I can t recommend KC Starnes enough! I scraped up my car in the parking garage at work and they had it looking new again quickly and at a very fair price. Then my son broke the plastic piece on my front passenger seat with his backpack so I gave them a call to see who they would recommend I call to repair it. They told me to bring it in and when I did, they fixed in at no charge while I waited. That would have cost hundreds at the dealership! Such a nice group of people and they really do a fantastic job.Services: Painting, Body & Trim

  Angela Lowery
4 years ago
While driving home one night I hit a deer and damaged my vehicle. I m pretty particular about trusting someone other than my husband with my vehicle. I went out on a limb and entrusted my car to KC Starnes Auto Body Shop. Once the initial contact was made for them to begin repairing my car the process was handled in a professional manner. I really appreciate that I was always updated about the entire process. The staff was very courteous and professional. They did an amazing job on my vehicle. If you re in need of any type of auto body repairs please check out KC Starnes.

  Dana Davis
2 years ago
If you are looking for a professional, on point company to take care of your vehicle, look no more. KC Starnes took care of a dent on my driver's door. From the moment I walked in I felt like I was the only customer. They kept my vehicle, repaired it and were honest with me throughout the whole process. I am beyond happy with the work they performed and would definitely return if I am ever in need of their service.Service: Body & Trim

  Jeff Scisciani
a year ago
Due to the lack of cooperation from the insurance company wanting to use aftermarket parts, not wanting to cover safety inspections and short rental times, it did take some patience with the repair process. Starnes did go to battle for me to deliver a safe and OEM vehicle repair!! I also commend the Starnes Team for going above and beyond to help minimize my out-of-pocket cost, if any above the insurance coverage. If you want your repair completed back to manufacturer quality and safety standards, take it to Starnes Collision Center!!!!Service: Body & Trim

  Jessica Silva
6 years ago
Thank you KC Starnes Auto Body Shop staff for helping me get my car fixed and making the process easy. The staff at KC Starnes Auto Body Shop are great people with a positive attitude. They answer all questions you may have and keep you updated with your vehicle repairs. Most importantly my vehicle looks great!!!! They did an awesome job with the repairs you would never think the vehicle was involved in a accident. Thank you very much for doing a great job with my vehicle.