Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Rebecca Waltrip
a week ago
Dealing with unexpected car maintenance always makes me nervous. My low tire pressure light came on this morning and I made an appointment 30 minutes in advance to get it looked at. I m so appreciative Mavis was open on a Sunday. I walked in and was helped right away. It turns out there was a nail in my tire but they were able to patch it fairly quickly. The shop was consistently busy the entire time I was there, but Dennis was communicative the whole time about updating me on where we were at in the process. I really appreciate feeling like I m being taken care of instead of taken advantage of. This location has a new fan! Would recommend.
Rya Cru
3 months ago
I brought my brand new 2023 Mazda 3 Hatchback Premium to this location because I got a nail in my driver's side rear tire. The nail was too close to the sidewall so I had to get a new tire so I scheduled to get an OEM tire from Mavis Pineville to be installed on December 2, 2023.When I came back to Mavis Pineville at 8:00 am, I handed the keys to the manager Chris to have my vehicle worked on and was promised about 45 mins to an hour before the tire was changed. 2.5 hours later, I got my car back and noticed 2 things:1) The wheel with the new tire was all scratched up and the wheel weights were barely adhered to the wheel. It looks like the technician (Tyler) did not clean the wheel and placed the wheel weights on a dirty surface. With poor adhesion, the wheel weights likely flew off and banged around the wheel well, scratching my new wheels.2) My drivers seat had deep scratches on the leather surface. It looks like the technician (Tyler) or someone else in the facility may have had something metallic and with jagged edges in their back pocket when entering and exiting the vehicle.I pointed this out to the manager Chris and he tried to clean wipe away the deep scratches on the leather seats using leather conditioner. It made the scratches appear less damaged but the gouges were so deep that it will need either surface repair or a complete re-upholstery. He also mentioned that he will cover the damage to the wheel and the seat before I left - I just needed to get quotations to get the repairs.I got quotes from wheel repair facilities and upholstery repair facilities ready to discuss with Chris a week later and found out that he no longer works at that location (quit/fired/moved I'm not sure as they did not go into details.) and started talking to the new manager Alec. I explained my situation to him and he asked to get formal quotes so that he can cover the repairs.I got the formal quotes ready after the holidays and called up the manager Alec to discuss next steps and found out that he also no longer works at that location (left or fired, I didnt not ask too much further from Alec). He advised that I speak to the new manager, Tim.It is now about 1 month since I had service at Mavis and I still have damaged parts on my brand new vehicle. I will try to discuss the situation with the new manager Tim but I no longer have confidence that their leadership there will last long due to the high turnover history.Long story short - I came to this Mavis facility with 1 problem and came out with 2 problems. They cannot keep a store manager long enough to be responsible for the damage they incurred on my new vehicle.Based on my personal experience, go to this Mavis to have your vehicle serviced only if you want more problems on your vehicle than you came with. Go to this Mavis if you want to be led around until the store manager disappears. Go to this Mavis if customer service is not important to you. Go to this Mavis if you want physical damage to your vehicle. Go to this Mavis if you want people to take twice as much time to get service finished on your vehicle. I wish I could give negative stars because 1 star is giving this facility and management exceptionally too much credit for what they are truly worth.
Shaniqua
a month ago
I called the day before and made an appointment. Like other places they were willing to take me early. Loved the availability! Although it took long to replace my brake pads (which wasn t the staff at the store fault) Denny was very accommodating for my time which I appreciate. I ll definitely be returning for future services.
Yelena
4 days ago
On a way to Charlotte I start having issues with my front tire. I stopped by this tire shop and as soon as I pulled to the office they got me in. Right away they saw I had a nail in my tire. They fixed everything very quickly and informing me of what they re doing. I would definitely be back and recommend everyone this shop!! Very nice and very professional stuff!! Thank you!!
Steve
a month ago
A truly unique car maintenance experience. Went in for a battery check after car failed to start. Was told battery was fine and recharged. Battery had just run down with no use during vacation. No charge. Based on this experience brought a different car to them for standard maintenance. Delivered excellent service at a reasonable price. No pressure to buy additional services. Tim the manager is excellent!
Kelsey Goebel
3 weeks ago
I stopped into Mavis in Pineville to see if they could help me out with a tire I was having constant air pressure issues with. They were so friendly and able to help me out right away, even on a Sunday! They located the issue almost immediately and got my tire back to working order super fast. So grateful to all the guys at Mavis for their quick and kind work!
Kelsey Ellender
5 months ago
I ve always had a great experience at this location of Mavis Tires and Brakes. They are always very quick and efficient with tire repairs, new tires, or oil changes. I prefer going here for any issues over the car dealership. I never feel pressured to buy any extra services and I appreciate the thorough explanation of the issue. I ve purchased tires, brakes and had my inspections done here for years for several different vehicles. I had a great experience with the manager, Chris and Tre.
Justin Anthony
4 days ago
We had some issues with a tire situation. I wont get into the reason, but I will say they took responsibility for it and made it right. Thanks Bryce for your help and making sure everything was taken care of. Greatly appreciate it!!!
Shomika Phillips
a month ago
I have had the worst experience! I have been very polite with employees here. I took my car to get brakes and rotors all around in this past August. After they were done I was told my parking brake light was on. It was not on before I went there and never before. Come to find out they didn t do my rear brakes or rotors so I took it back in late Aug. I wasn t able to drive for weeks but when I drove my car it sound horrible like before so I took it back to them they said it was dirt and they cleaned my rotors. My car continued to make noise it got worse I took it back early February they replaced my back rotors they was supposed to be already replaced by them so I get my car back less than 2 weeks ago it s making a loud sound and shaking on the right side like the tire was gonna come off. So I called and spoke with Tim he had my car towed there. Two days later they said my car was ready and they found nothing wrong. Well I drove it was horrible and embarrassing making a louder noise and shaking they lied. I had to get my car towed to another shop. I continued to let them check it out because I had just paid 1000 for brakes and rotors there and had a warranty. I barely mad it home after picking my car up from them after they said nothing was wrong with it. I had to drive with my hazards light on. Never again I am sure if I had a man with me it would have been different. Now it s at Volvo and they should be paying.
Cason Maccubbin
4 months ago
First review...I got great service repairing a tire on short notice. Chris took great care of me, was polite, professional and respectful of my time. I really appreciate the good customer service.Second review in a week(two different cars).... Another great experience. I picked up a bolt in a tire and within an hour I was back on the road with very professional and polite service. Trevor took great care of me and was truly looking out for my safety.
Alice Giuliano
a month ago
I woke up this morning with a flat tire & called Mavis and they were able to get me in immediately and patch my tire up. They were very kind and quick. Will be coming back to them again in the future! They did a great job 10/10 recommend :)
Margret Yellin
a week ago
Came in for an oil change and tire replacement, Timothy had great customer service skills and his guys got me in and out quickly and efficiently! I will definitely be coming back for any of my car needs and recommending to all my friends and family.
Elshaddai Salal
4 months ago
Great experience at this tire shop amazing customer service from Cali went in for a flat tire repair 30 mins before closing, quick service and it was on the house. Highly recommend this place. Extremely satisfied!
Omie Plumey
5 months ago
I had a great experience at this location when I needed some basic maintenance and my NC inspections done. The staff was so kind and helpful, and they finished my service in no time. The prices were fair and reasonable, and the location was easy to find. The interior was neat and spacious, with a comfortable waiting area. I appreciate the service and professionalism of Mavis and the team!
Bella Campbell
2 days ago
I go to Mavis tires for all my car needs. The workers there are nice and fulfill the customer needs. Shout out to the store manager for being so helpful today:)
Michael Hallett
3 months ago
Had to take my parents car in for a flat tire while they were visiting. The Dennys and the team took great care of my Dad. They very quickly identified the puncture in the tread and were able to repair it. They were super busy but still took the car in and were spot on with the time estimate on when it would be done. Overall extremely happy with their customer service and work. Would recommend.
Sarah J
a month ago
Went in today to get my tire patched- was greeted promptly, they said they could have it done within 30min. They kept their word which is rare in the car industry! Extremely reasonable and friendly service! Will be back.
Rajendra Thapa
6 months ago
Really unprofessional. I got checked in for a flat tire repair and was told that it would take at most 60 minutes. But it took them 75 minutes to move my car. I told them that I was getting late for my son s school pickup, and they said they will get it out in 10 minutes but it took them 35 minutes. Never going there again.
Natacha Galloway
2 months ago
My tire had a slow leak. I was reluctant taking it to Mavis since I've had bad experiences with them in the past. Well not this time....I went to the Pineville location as a walk in. Trey was very helpful with taking my car right in. The mechanics worked on my car & was very professional. I would definitely go back here.
Xinggong Dong
3 months ago
Sunday morning, Christmas Eve and a flat tire went to Google and found Mavis shop open. Went there and was immediately taken care of, quick, efficient and most importantly, by really nice people. Upon fixing the tire ( third screw of the tear puncturing a tire) was told my check was ZERO! Nilch! Nada! and to consider it a Christmas gift! Never, ever had I received such a good attention from any auto shop anywhere. 5+ Stars definitely!!!! And a very happy new customer from now on .
Alan Mabe
5 months ago
Had a tire that was losing air and went to Mavis on Park on a Thursday morning and they were able to work me in promptly. They found a nail to be the culprit and repaired the tire. Very quick, good, and efficient service, and was back on the road for a trip to Atlanta. Due to good service I will be returning when I need tires.
D. Denton
2 months ago
First time customer and I could not have been more pleased! Low leaking tire had been examined by two other service providers with no solution. Dennis not only finally identified the problem, but fixed it on the spot without an appointment or long wait. I ll definitely be back!!
Dominique Moore
2 months ago
Lemme tell you Tim helped me out!My experience started when I randomly called to ask about service and wait time. The phone was answered immediately, which I appreciate because some places let it ring non-stop. Tim answered the phone and told me to just come on in and they will get me fixed up. I went in and Tim was there! Told him I just needed some air in my tire and he fixed me right on up. I can tell the place may have been short staffed but from the service I received it didn t feel that way. Tim was attentive, kind, knowledgeable, and worked quickly.I drove away happy with the service. But a few hours later found out my tire air pressure was low was because I had a nail in my tire. I called and Tim answered again almost immediately and he informed me they could fix it. I drove back, walked right in with no wait time. Tim took my information again, took my keys, and within 20min my car was good as new and I was driving away happy.I d recommend anyone and everyone go here. I ve never had a more smooth experience when it comes to fixing something on my car. Five stars, I ll definitely be going back to this Mavis Tire location for all my needs. Shout out to Tim!
Loretta Flaig
2 months ago
Called this AM and spoke to Dennis, my tire literally flew off of my car on the highway last night and I needed a last min fix and he squeezed me into the schedule despite closing at 5pm today. If they hadn t of helped I would have had to wait until Monday to get my tire replaced. Trey worked on my car for me and I was in and out in no time. Prices were reasonable as well. Thank you for much for the last min help! Highly recommend.
Erin and James Gillis
2 months ago
I picked up a nail in my tire late in the evening and tire was actively leaking! I was able to pull in and they quickly got my car in and repaired it! Tim the service writer was super friendly and Cali got me in and out with repairing my tire! We will be back!
Teresa Thomas
2 months ago
My tire light had been coming on after checking tire pressure. I had 30k mile check at a dealership and they said it was the change in weather however the light stayed on. I drove into Mavis on a Sunday morning to have it checked. The staff wereso friendly and helpful. They found a small nail in the tire. Took some time to get it out because it had been in there for a while. Put a patch on and had me on my way with no appt despite a busy time. Any further issues with my tires and I will be back.
Britt Bombardier
3 months ago
My new favorite tire shop. Coincidentally, I have had two bad mornings near these guys, and they were more than happy to help both times. Didn t try to sell me on anything I didn t need, and had fantastic prices and customer service. I also saw they offer oil changes, so I know this is where I will be going next time I m due. I have been to other Mavis in the past, but this one is a hidden gem among the others. 10/10
Tahjanai Nicole
a month ago
I really was contemplating on coming here because of all the bad reviews but trust me when I tell you it was the best decision I made ! Tim in the front was absolutely amazing with getting me everything I needed. He was very informative and helpful. I will be coming back !
Yandra Sanzron
7 months ago
I had an alignment done at the E Independence office, but my car was working worse, I requested the warranty and the E Independence manager very kindly helped me get it closer to me and faster at the Pineville branch, I must say that it was fast, and Edison, who did the alignment, explained to me what was happening and was very kind. Thank you Mavis Pineville for helping me.
Beth Michael
5 months ago
Excellent!! 6:30 pm I noticed a tire getting low. I'm visiting from out of town. There was only one place nearby that was open, Mavis 10123 Park Rd. They found a nail and within 10 minutes it had been repaired. I went to the desk to pay and he shook his head, smiled and said, "No need. Just leave a review." They are now my official car care place in Charlotte. This is the way you develop a dedicated customers base.Another Mavis in Lincolnton, NC, also treated me very well. Mavis has an excellent customer service policy. I love nice people. : )