Mark Ficken Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ross Howard
3 weeks ago
I don t leave many reviews, but I m compelled to this time. After my daughter rammed the front of my F150, I brought it to Mark Ficken knowing they have the best chance to make sure the paint matches up, etc..I have to say they have gone over and above and even took initiative on a few other small details; my eight year old truck truck looks practically brand new!Customer service was above any of experience lately, starting with Jessica all the way down to the shot crew. Could not be happier.

  Rickey Hart
2 months ago
My Exceptional ExperiencewithMark Ficken Collision CenterI recently had the pleasure of entrusting my vehicle to the skilled professionals at Mark Ficken Collision Center, and I must say, the experience exceeded all my expectations. From start to finish, every aspect of their service demonstrated a commitment to excellence and customer satisfaction. In particular Marlow Warthen, the manager of the Collision Center and his team.First and foremost, the team at the Collision Center, exhibited unparalleled expertise in their craft. They not only repaired the damage to my vehicle with precision and care but also went above and beyond to ensure that every detail was addressed. The final result was nothing short of flawless, leaving my car looking as good as new.Moreover, the level of professionalism displayed by the staff was truly commendable. From the moment I walked through the door, I was greeted with warmth and respect. The team took the time to listen to my concerns and provided clear explanations of the repair process, putting my mind at ease every step of the way. Their dedication to customer service is evident in every interaction, making me feel valued and appreciated as a client. Mr. Warthan on several occasions contacted me personally to update me on the progress of the repairs on my vehicle, that I found outstanding!!!!In addition to their technical expertise and exceptional customer service, Ficken Collision Center, also impressed me with their efficiency and attention to detail. They completed the repairs in a timely manner, keeping me informed of the progress throughout the process. Every aspect of the job, from the paint matching to the final polish, was executed with meticulous care, ensuring a result that surpassed my expectations.Overall, my experience with Mark Ficken Collision Center, was nothing short of outstanding. Their commitment to quality, professionalism, and customer satisfaction sets them apart as a leader in their field. I would not hesitate to recommend Mark Ficken Collision to anyone in need of automotive repair services. Again thank you and the entire team for your exceptional workmanship and dedication to excellence. You have earned high praise and a customer for life.Rickey Hart

  Trinity Dobson
5 months ago
Had my vehicle repaired after being rear-ended in February. Vehicle was repaired and they completed a recall issue but I had to wait for my backup camera to come in. Waited months to have my backup camera come in due to supply shortages. The previous manager left with no notification or updates. Also, I was surprised when I had my inspection done only to find out I need to have shocks and struts done, which was not mentioned when I picked up my vehicle. Had another issue come up and when I went in to have my camera installed, the new manager Marlow provided excellent service and took care of the camera and the new issue for me. Can t thank him enough!

  Devolia Welborn
a month ago
Had a great experience here with Ashton, made my deal smooth and secure as he could. Came up with a great payment option and a great car. Will be doing business with them for a while hopefully

  Matthew Angerson
4 months ago
My fianc� and I got rear ended last month and Mark Ficken (both the service center and collision center) were super great in working with us and the insurance company. They finished the car a week earlier than anticipated and the car looks brand new. Cannot recommend them enough.

  Allison Van Pelt
2 years ago
The Mark Ficken collision center did an amazing job replacing a dented panel alongside my truck bed on my F-150. The new panel looks excellent. I have a truck bed carpet and camper shell over the bed and the collision center that had to be removed for the repairs -- they reinstalled both of those perfectly.Jessica did a great job of keeping me updated on the vehicle status, so I knew exactly what was happening and how long the repairs would take. I really appreciated her prompt and excellent communication.She also helped my truck get finished faster as I was in the area temporarily and was waiting on my truck to be able to leave. They made sure my truck was fixed before a winter storm hit so I wouldn't be stranded in town longer than necessary.I really appreciate everything that the Mark Ficken collision center did for me and would highly recommend them to anyone that needs body work on their vehicle.Service: Body & Trim

  adlai wordsworth
2 years ago
I had great customer service experience and exceptional work done by Jessica Ward and her team at Fricken Ford on my 2014 Ford Taurus. I had visited the collision center during late October to inquire about costs and to schedule repair work for loose panels at rear passenger sidesand front. What impressed me most was customer service from people who understood and truly cared. From schedulers at collision to estimates done by sales for installing a new engine, I found service exceptional, willing and able .Services: Painting, Body & Trim

  lolli ford
a month ago
Thank you for the wonderful experience and people who care. Highly recommend!!

  Kathy Goodin
2 years ago
This was my first time coming to your business to have my car repaired after an accident. You efficiently took care of my issue and kept me posted the whole time. Thank you for the excellent service.

  kate pistolis
a year ago
10/10 recommend. Carlos (collision center) and Luke (service) have been a pleasure working with. These guys have helped me so much! Awesome crew!Services: Tires, Painting, Body & TrimServices: Tires, Painting, Body & Trim

  Cody Saylors
2 years ago
They did a poor job repairing my car. Car was also broken into and driven 200 miles. Would not recommendMy car has not been the same since they had it. They do not care about the customers. I would suggest going anywhere else. For them to drive my car have it broken into and not get the issues resolved is very sad.

  Gary Dickison
2 years ago
Amazing service and extremely accommodating group. Keith is great to work with and have not had any repair go so well. Really nice job guys!Services: Painting, Body & Trim, BrakesServices: Painting, Body & Trim, Brakes

  ttbsman
2 years ago
I felt as if they were consistently listening to my needs and we're doing everything they could to my problem was taken care of in the most expeditious manner and in the time frame that I needed it to be done.Service: Body & TrimService: Body & Trim

  Taylor Collins
2 years ago
Customer service from the collision team was amazing!!!! Jessica W. Easily explained the repairs to me. Will come back for them

  Gabriele Carinci
2 years ago
Jessica made the repair of my side view mirror on my 2010 Navigator simple and effortless. Thanks for a great job

  trang ngo
2 years ago
Highly recommended, everyone was nice and helpful!!Service: Steering & suspension repairService: Steering & suspension repair

  Carlos Martinez
2 years ago
Wonderful serviceServices: Painting, Body & TrimServices: Painting, Body & Trim