Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Russ Hunt
2 months ago
Been taking our van and car here for years, both have over 120,000 miles. Nick and Katie at the front desk are super helpful and knowledgeable about vehicles. My wife and I both hate cars so never looking forward to buying them and this crew keeps them going at a reasonable price, maybe middle high prices, but they do a fantastic job. I trust what the mechanics recommend to do as far as maintenance, etc. First class all around.

  Nestor Fabricio Sallette
5 days ago
I always take my vehicle to this location for basic servicing. They consistently complete the service on the same day, and I've never had to return for any issues or poor workmanship. The staff often mention that they cannot complete the job more quickly due to being understaffed.

  Amelia King
3 months ago
The service was excellent and the girl handling the customers really knew her business. I was treated with courtesy and told about when my car would be ready and it was. Only problem was that I was called by mistake and told my car was ready when it wasn't and went there to pick it up early to no avail. Other than that, I have no complaints what so ever and would highly recommend.

  Joseph Martin
2 months ago
Had an issue with the left rear tire on my Honda Pilot...did not have an appointment...but they told me to bring it in and leave it and they would do their best to get it fixed that day. Three hours later they called me and said the tire with the screw in it was replaced..at no cost..the tire was fairly new..was purchased in May of 2023. Great customer service and very much appreciated..great job folks.

  Niraj Thacker
6 days ago
I took an appointment, and it still took 3 hours for just oil change. If the shop is busy, don't confirm the appointment. Also, it seems I paid for full synthetic oil but the sticker on car says its synthetic blend which is cheaper. Not sure if I would ever return to this shop again.

  Grant Coleman
4 months ago
Staff was courteous and prompt. Performed my needed service and made it simple and easy! I needed a state inspection and it was done without any problems. They even informed me that, because my car was newer, certain parts of the inspection didn't even apply and didn't have to be performed. I was impressed.

  Richard Herman
a month ago
I have had trouble getting my alignment done correctly from other shops and I brought my car to Firestone and John did an amazing job. The store listened to my concerns and the car drives better than ever. Thank you

  Alex Ryder
2 months ago
Such a great service! The staff were so patient with me in explaining the recommended services and a breakdown of the cost. The only reason I gave 4 stars is for the cost. But that s against the company, not this location. The staff were amazing and helped me get the best deal with what services I was needing.

  Andrew
4 months ago
The people working here are completely unethical and will do anything to charge you as much as possible. Took my car in for an oil change and inspection knowing the front left tire needed to be replaced. They told me both front tires were bad and needed to be replaced. When I got there to pick it up, I noticed one tire they replaced was perfectly fine and they replaced it because they don't recommend replacing one. Sorry, but that should be my decision, not Firestones. They also did not tell me there were two different options for tires, and of course, they took the initiative to put the more expensive ones on without asking. Not to mention the $115 oil change, on a Honda. Do not take your car here unless you like getting ripped off.

  Veronica Pinch-Bazemore
a month ago
Have been a client for 10+ years! We only use Firestone for all four cars. Ask for Nick! He s honest, professional, hard-working, and makes sure we are taking care of properly every single time!

  Bo Boylan
4 months ago
Went in for a state inspection, specifically told representative I did not want any add on services. Still received a call selling an alignment, along with a listing of "recommended services" totaling $569.96. Car is 2 years old with 19,000 miles. The aggressive add on sales push borders on offensive. When questioned, representative claimed corporate policy requires they suggest things. If you choose to take your car to them for service be prepared for an all out sales push to sell you things you don't need because some corporate policy tells them to do so. Just made the last visit to this location.

  Brandon Young
a week ago
We dropped our car off for a confirmed appointment at noon, but the company couldn't complete a simple tire patch before closing at 6. We decided to pick up the car and take it to another repair place as a result. This was a complete waste of our time, and it didn't seem to bother Jason at all.

  Lauren Nava
5 months ago
I went to get air in my tires and offered to pay. The woman said no they don t charge for this service.The man that put air in barely added air and my gauge was still showing a dangerous low tire. He then told me my tires wouldn t pass inspection because they were so bad!! Interesting!!! I had just passed last month just fine..These guys try to scam women thinking they don t know anything!!! Beware!!!

  Preston Bessire
7 months ago
Tiffany Hogya, the Store Manager at Firestone Autocare at the Arboretum, is an absolute gem! If I could give her more than 5 stars, I definitely would. Over the last two years, Tiffany has consistently demonstrated an unwavering commitment to excellence that has left me utterly impressed.My family has been loyal customers of Firestone for approximately 15 years, and we've entrusted over 8 different vehicles to their care during that time. Throughout this journey, Tiffany has been a constant source of reliability and exceptional service.One of Tiffany's standout qualities is her impeccable communication and steadfast support. Whether it's a routine oil change, fitting new tires, aligning the wheels, or balancing jobs, Tiffany ensures that the process is not only smooth but also keeps customers like me well-informed at every step. Even when it comes to diagnostics, Tiffany and her team are remarkably quick and, above all, honest.A recent incident perfectly exemplifies Tiffany's dedication to her role. Just two weeks ago, I brought my car in for an alignment, and it was during this visit that the service technician discovered that my car's battery was completely dead. Tiffany immediately jumped into action, meticulously investigating the issue. She discovered that the battery posts under the front hood were throwing off an incorrect voltage reading. However, Tiffany's thoroughness didn't stop there. She took the extra step to test the battery in the trunk, and to our relief, it was within normal specifications. This level of attention to detail and commitment to finding the root cause of the problem is truly commendable.What struck me even more was a visit I made yesterday to pick up my car after servicing. I had the pleasure of witnessing Tiffany's exemplary leadership in action. She surprised her hardworking staff with a pizza party, celebrating their dedication and the excellent work they consistently deliver at the location. Tiffany's leadership skills are not just impressive; they are truly inspiring. Her ability to communicate effectively, both with her team and with external clients like myself, is exceptional.Tiffany's hands-on involvement in the service work is refreshingly rare to see in a manager. She leads by example, and it's evident that her team holds her in high regard. To the higher-ups at Firestone, I strongly urge you to recognize Tiffany's exceptional contributions and consider giving her the raise she so clearly deserves.As for me and my family, we will undoubtedly remain loyal customers for years to come, thanks in large part to Tiffany's unwavering commitment to providing top-notch service. Tiffany, you are a true asset to Firestone Autocare at the Arboretum, and I can't thank you enough for consistently going above and beyond to ensure our vehicles are in top-notch condition. Firestone, you have a superstar in Tiffany please make sure she gets the recognition she deserves!Services: Transmission, Air & cabin filter replacement, Tires, Auto engine diagnostic, Wheel alignment, Brakes, Brake service & repair, Battery, Oil change

  Uriel Soto
6 months ago
From the phone call to the checking in process, Firestone did a great job of getting me in and out on the same day. I went for oil change and full car inspection. I dropped off at 11 and they were done by 4pm, so it worked out great. I usually only go to this location because of the great service I ve experienced every time I go

  Kevin Shally
3 months ago
One of the best experiences I have had in getting needed services on my vehicle.I couldn t have been more pleased with the care and attention I received.Ask for Jason and/or Nick!!Kevin

  Andrew Moczula
5 months ago
Made a reservation online for an oil change. Arrived at appointment time. Was told that "the online system is not good" and that they couldn't honor my appointment. I then asked in that case why they even had an "online system" and he said "I don't know."Would NOT recommend.

  Constantine Zouzoulas
3 months ago
have entrusted both my vehicles, as well as the vehicles of my two sons, to this exceptional auto repair shop. The reason for this unwavering loyalty lies in the outstanding team they employ.Nick, the Tire Manager, exemplifies professionalism and customer service. He consistently demonstrates friendliness, reliability, and genuine dependability. Moreover, he excels at transparent communication, clearly explaining all required repairs with a polite and positive demeanor. This level of service instills complete confidence and peace of mind.John, the Mechanic, embodies meticulous dedication and skilled craftsmanship. His methodical approach to repairs consistently produces excellent outcomes, ensuring the optimal performance and longevity of our vehicles. We truly appreciate his commitment to delivering top-notch quality.This establishment stands as a prime example of a thriving, customer-centric neighborhood business. The caliber of individuals you have working there reflects your dedication to excellence and fosters a loyal clientele. I, for one, will continue to wholeheartedly support your business because of the exceptional people who represent it.Service: Steering & suspension repair

  Amy Pighin
3 months ago
This is the best Firestone location I've been to over the years. As a female, I still think they try and get me to get work done on my car that I really don't need at the time, but that's every auto repair location.

  Camille Rich
4 months ago
Brought my son's car in for an oil change and decided to go with synthetic this time. My son picked up car and it was $115 for the oil change. Most expensive oil change EVER. I get mine at honda for $65. My son will be getting his done there from now on.

  Saul Teeknuts
4 weeks ago
services were not performed as directed requiring multiple follow-up visits. This has been the worst car retail experience of my life.

  Margaret Rossie
8 months ago
My whole experience with this Enterprise was perfect! I liked how they explained things to me and I did not once feel like I was being pushed into doing anything unnecessary with the car. They where quick with ordering parts and getting things fixed while keeping me informed. When I drove home I could tell a difference in how my car drove and I wouldn t go anywhere else now. So if you are in need of car work take my word for it and check these guys out!! You will not regret it!Services: Tires, Wheel alignment

  Timothy Shinn
4 months ago
It was difficult to get the parts, but the service was outstanding. I have a high degree of trust with Firestone automotive repair and that is critical for me.

  Miriam Peters
4 months ago
We made an appointment for an inspection but it still took 1.5 hours!!! On top of that, they added a window tint inspection which was not needed. Stay away from this place!

  Karen B
a month ago
Is there a minus one. Stopped by to make an appointment. Was never acknowledged. Go to rea rd. They are much nicer.

  Ryan Williams
3 months ago
Easy drop off and pickup, didn't take a long time to perform the alignment and didn't appear they were backed up on jobs for the day.

  Kazuya Wins
8 months ago
It's trash here but they will fix the things they say they will. But they can't tell you what's wrong with your car. Many times they've given me quotes and called me back to requote me a new higher price. Paid for 3 repairs that still didn't stop the oil smell so I just got rid of the car instead. They have told me that my car was getting worked on as we speak then called back and was told they just pulled it in. There is a man here named Nick. You can trust him. But I wouldn't trust the rest of them unless you're in a real bind. TL DR go somewhere else if you can afford it.

  Cheri Fee
4 months ago
Enjoyed working with Firestone for the service of my vehicle. Always helpful and do a great job on their services!

  marianna culp
3 months ago
This location cares about their clients and gives realistic time-frames for their work. Dan is an awesome Sr. Mechanic as well!!!

  KATINA HOSFORD
5 months ago
Setup appointments with Firestone online system, when I arrived. for appointment, was informed that even though it said scheduled they could get to my car in about 4 hours, firestone customer service is nonexistent, and systems are not reliable