Coley-Jordan Firestone

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Xx_jordenretro
a week ago
Took my car here for new tires they tried to say I needed new tie rod outer for the front. I declined but when I drove off I had all these light sensors pop on my dash. Took it to another shop all they told me was the wheel sensor was off and needed to be reprogrammed they messed up everything when they installed my tires. I do not recommend this place! Dishonest people and the guy was beating on the tires no up to date tires equipment they used there. They will try to upsell stuff that is not even needed good thing I went with my gut instinct and didn t let them take more money from me. My car drove there perfectly fine going there with no light sensor on my dash after I declined they ruin all my sensor causing it to have traction control light to be on and my steering wheels was not straight at all. Beware do not go here!!

  Katie Kistler
3 weeks ago
I had them check my car before a long drive and an oil change. Didn't find any issues or have recommended work. They had great customer service and were able to get me in within a day.

  Emily Swanton
3 months ago
I highly recommend Coley-Jordan Firestone! Carla is so friendly and she provided great service with frequent updates on my car. Carla and the Coley-Jordan staff are very knowledgeable, honest, and reliable. All of my questions were answered and concerns about my car were addressed promptly. I will definitely be returning for any future car needs!

  Amber Spencer
a month ago
I had a flat tire and the guys got me in and out pretty quickly with a patch. Excellent service from everyone that works there. I will be back and I highly recommend it

  Kerry Provance
4 months ago
Great on site customer service. Carla was friendly, polite & professional. Vehicle service work was prompt. Price was reasonable. Return service incentive is very good. Recommend.

  Life Is Good 8888
3 months ago
They are always fair and honest, and do a great job. I always bring my car here for oil and filter change.

  Darrell Hart
10 months ago
Honest. Fair priced. That's really all you need to know about a mechanic. Been using them about a year. Two brake jobs, tires, and several oil changes. They don't sell you work you don't need on your car. Highly recommend giving them a call.

  antonio gonzalez
5 months ago
it s a great shop they are honest and always willing to help.i would definitely recommend going to them

  Rachel Hebden
9 months ago
Amazing service & great prices! They are very trustworthy by only recommending services that are absolutely required. They are probably some of the most honest mechanics I have encountered in the Charlotte area.

  ROMEL McClarrin
7 months ago
Dropped car off for brakes, rotors and cracked radiator. They changed the brakes and rotors and replaced the radiator cap, then charged me $900 dollars. I refused to pay that price . Then replaced the radiator for $800.00 charge. On a 2005 Chevy Trailblazer, ummm I don t think so

  Wandering Bricklayer
3 months ago
They always do a great job . Carla Barriga does an amazing job explaining everything

  Sarah Clayton
2 years ago
Highly recommend them! I was worried one of my tires had a leak. Although they didn't have any available appointments, they still worked me in to their busy schedule that same day. I planned to leave my car for the entire afternoon, but was pleasantly surprised that they finished up within an hour. The prices are reasonable and the staff was very friendly and trust-worthy. As someone with limited car knowledge (and especially being a female), I'm always hesitant about being scammed, so I truly appreciate how they took care of me. Will definitely visit them again in the future!

  Scott Kent
a year ago
Took my 2018 Shelby Gt350 for an alignment today. Very pleased with the work done and getting the camber right on my back tires. Got me in and out in great timing.

  Valerie Kupczak
6 years ago
Victor and Dean are amazing. I was new to town 3 years ago and they were suggested to me. They were so good to me and my friends and family. I can't say enough about their work and honesty. If you want a truly wonderful experience and great care please believe every one of these reviews. They beat out any mechanics I have met. Thank you gentleman.

  Mandie Lawrence
5 years ago
They looked at my car for me when I failed emissions and referred me to a other mechanic because they don't do exhaust work here. They gave me an honest idea of what to expect the repair to cost. They were courteous and kind to me and patient with my toddler. We would definitely return them if the need arose in the future for repairs or maintenance.

  Janice Lawrence
7 years ago
Would give more stars if I could! Vic and Dean are wonderful. Trustworthy, reliable, and reasonable with their prices. Twice in past year I drove there first thing in the morning with my engine light on. I was quickly on my way at no charge. I have peace of mind taking my car to Coley-Jordan Firestone.

  The parajaim
2 years ago
This place is where I used to always get my oil changed and they have on many occasions gone above and beyond. Had always been reasonable and willing to work with you. However something has changed and now it seems the customer service has gone down hill so badly it's almost like they don't want any business anymore... just a few months ago this would have been a raving 5 star review but I would not recommend them to anyone like I would and have done a lot in the past....again something has changed but I don't know what.

  Casey Reavis
9 months ago
Outstanding service and also very friendly here definitely coming back. A customer for life prices are also reasonable can't beat that.

  Shawn Johnson
a year ago
I took my vehicle to this shop since the alignment machine wasn't working at my local Firestone on Arrowwood. I was quoted an alignment of $169, however the arrowwood location quoted me a price prior which was MUCH cheaper. When I asked them why they don't honor the same price as the Firestone I normally go to on Arrowwood their answer was they aren't affiliated with Firestone, however their building carries the Firestone name. I would suggest you check pricing at the Arrowwood Firestone before doing business here. Very unprofessional.

  Chris Wilson
6 years ago
I have been in the auto business for 30 years. I have had my car serviced here since 1978. There is not a more honest and excellent auto garage in Charlotte. It is family owned and operated, in fact, my first credit card came from here. They will treat you right.

  Brian Runkle
6 years ago
I have been searching for a reliable service team for my four vehicles since my favorite service center closed 2 years ago. I am looking for customer service with honesty and integrity and helpful technicians without the upsell. I don't need a glitzy waiting room although I do appreciate wifi access and coffee. Coley Jordan has all of that and I am sold. I got brakes changed for over $100 less (almost 40%) than the last service location I used . The service was quick and the experience pleasant. I met the owners, both very nice guys. I met the service technician who explained what he did to my car. And, they did not try to sell me anything else. No system flush for $300, no extras. I like it.

  Jesse Robinson
5 years ago
Excellent service as always. The waiting room is spacious and clean. There is free coffee. All services are by appointment so when you arrive your immediately taken care of, therefore your out and back on the road quickly. The prices are also very good.

  DC C
2 years ago
Dean and his crew of mechanics (ie. Juan, etc.) are friendly, responsive and professional. I always buy my tires there and have them rotated when I have my oil changed. If Dean leaves, however, given the recent quality of new front desk hires, I will take my business someplace closer. Hope he doesn't.

  vang xiong
5 years ago
Wow just got some new tires installed and what a great staff. The owners there are super friendly and will take care of you. I was in and out pretty quick. Needless to say I will be using them From nowOn. Do not hesitate to try them out

  Danli Wu
6 years ago
I think this might be my first Google review!My tire leaked over 10 psi overnight so I was expecting a new tire might be needed. I went into Coley-Jordan Firestone (Family-Own) after lunch hour to get it checked, I was in and out within 20 minutes!They were able to patch and fix it for $20. Dean Harrelson, one of the owners, was very nice and I felt well taken care off. Highly recommended!

  Sean Douglas
9 years ago
Great and honest auto shop. I was quoted $350 to fix my car at a shop closer to my house and Coley-Jordan Firestone fixed my car for $185 (almost half of the price quoted by the other shop). You can't put a price on a honest/reliable mechanic. Please visit these guys.

  Sean Murphy
6 years ago
Very helpful and friendly staff. Had a tire that was dead flat, they were able to patch it and get my car back to me within an hour for minimal cost. I know a lot of less reputable places would have told me that I needed a new tire.

  Nate Montana
4 years ago
I came here yesterday because my low tire pressure sensor had just come on in my car and asked if someone could put air in my tires and the miserable old man at the front refused to help. He was very rude and said that they were all too busy, even though every mechanic inside there was standing around talking NOT working on cars. He told me to take it back to where I bought it. It was unbelievable to me that they couldn t take two seconds out of standing around to help me. I ended up going to a different Firestone where they were friendly and actually willing to help. If you want anything actually done, DON T come to this one.

  Walter Parkerson
3 years ago
I was referred to this Firestone by McClure Collision to have a damaged front right axle and bent tie rods with an alignment out of pocket and was very pleased with the price, convenience and service. Dean was my Firestone associate, he was very helpful and provided me with a positive experience. Thank you Dean!

  Alexander Edelmann
3 years ago
Excellent service and attention to detail across the entire shop.Very honest, hard-working mechanics.Fair prices.Don t hesitate engaging for your vehicle service needs.