Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dmitrii Iskhakov
4 months ago
This is the worst car repair service I've ever experienced. In September, they assessed and estimated the repair cost. In October, they took my car for repairs, kept it for three weeks, and returned it with improperly installed parts, with half of them never replaced. Initially, they claimed the misalignment of the bumper was due to using a non-original part, citing insurance policy conditions. After contacting the insurance, they confirmed the bumper was OEM, just installed crookedly. It turned out they didn't replace the bumper but charged for it. In December, they invited me for another repair, claiming all parts had arrived. While the parts were replaced, the bumper still sits crooked. They argued it's impossible to align perfectly, stating no two bumpers are alike. They insisted that if I want a proper bumper, I need to buy a new car.y brand new car was purchased from a dealer in June 2023. If possible, avoid this place at all costs!

  Sue Burson
a month ago
Highly recommend this collision center. Was treated well from the moment I walked in until my car was ready a day ahead of schedule. Excellent communication and care were given and a shout-out to the employee I worked with the most Roy Martin. Thank you for giving us great service. Car looks perfect.

  chip flynn
2 days ago
From drop off to final delivery Zoey my service rep kept me well informed of vehicle stays!! She is a complete pro! Lady at front desk always made me feel welcome and also a true customer service person!

  James McFadden
7 months ago
Avoid this shop at all cost. My issues started with a raccoon hitting my front bumper of my dodge challenger. The damage was my to severe and the car was serviceable. My main auto body shop was giving me estimated time of completion of one month. I contacted my insurance company and they recommended this shop because they claim the repairs would only take two weeks. Never making this mistake again. They lied about the repair time because it took longer than a month to complete moving up the due every time it would pass. On top of that they damaged my rear trunk claiming they didn t know what happened to it because they did repairs to the front end. It wasn t until later I founded out they didn t repair all the damage just reset my check engine light tho my battery which is located in the trunk. Meaning they had to go in it and straight up lie to my face. All this place does is lie lie lie and you re leave with more problems than when you started.Service: Body & Trim

  ASHLEY YOAKUM
a month ago
I hate having to get anything done with my car. I always feel like mechanics talk down to me. I m so glad I chose Caliber collision because Roy Martin took his time to talk to me like I was on his level and not like I was beneath him. He did such a good job with my car. I just felt great about my whole experience and I will be going back to that location if I need anything else done with my car!! I give him and caliber collision 5 stars!

  Ashley Marshall
a month ago
Let me just tell you, Roy Martin is hands down the best person you could ask for. I went in for a minor repair and he got me in and taken care of quickly. Very polite and knows his stuff!

  Edel Rodriguez
a month ago
Typically I don t like bodyshops,like mechanics, but my experience here was outstanding. The team was great and I received my car on time without any issues. Thank you for all your help.

  Vadim Mihailov
8 months ago
Very unprofessional staff.Nobody knows their work.My car was in their shop for 2 weeks nobody called me once.I ve been calling them every 2-3 days and nobody knows what s going on and all they do is redirect my call.I also get answers like service advisor will call me and nobody did.Few times I got answers like I have to call my insurance and talk to them.Now they decide to consider it total loss.I have a new born baby and my wife has to take him to his pediatrician and every time using Uber and installing the car seat is not easy.Caliber Collision considers its so easy to just say your car is total loss and all they had to do is change 2 doors and windshield caused by the tree which fell on our car.

  Sheldon Alexander
a month ago
Roy at Caliber Collision Ballantyne is the best Rep. High level of communication, all around stand up gentleman. I would recommend Caliber collision and recommend you get Roy he would take care of you and your car.

  Suzie Lurie
6 months ago
One star. The phone number listed on their business cards, this website and googling it is all the same number which I have called repeatedly on a daily basis and they have never answered. Not once. This is an insurance claim and this is one of the companies my insurance works with. I'm going to let my insurance company know how completely unprofessional this branch has been. Claim was made in July, 2023. After they sent repeated text messages to call that same number they never answered. This went on for two weeks. They finally reached out to my husband by phone so he made an appointment for me. Which I kept. I was told right away that they were booked out to October. That doesn't bother me. My car is drive-able, however I asked for two separate estimates to be emailed to me and received none. They sent one to my insurance company. I asked for two. I emailed the tech who checked out my car, (he told me to), and he never got back to me. They have done nothing I requested. I asked politely if they could do these things and was told yes. They did none. From the time of my appointment to the time of this post they have not emailed or tried in an fashion to reach out to me and have never answered the phone using the number they provided. This has been my experience with this company and so this is my review.

  Merry Bishop
2 months ago
My experience with Calibre Collision in Pineville, NC was wonderful in every aspect. Highly recommend. I've already had several compliments by friend on how great my carv looks. I highly recommend them.

  Richard Sands
5 months ago
A simple repair that should have taken a week has been a nightmare. NO COMMUNICATION. Your purpose of restoring my life, your vision and mission are failing miserably at this location. I expect better from Caliber Collision.Edit: Jose is sincere in working to satisfy his customers. Thank you Jose for easing our minds today!

  Ken Cochran
8 months ago
Caliber and Jasmin Lopez did an excellent job finding parts for and properly repairing a rare vehicle. Highly recommend using their facility.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Matt Bailey
3 years ago
My experience with this business has been fantastic!!! Such a wonderful and friendly staff, and my representative Cody was an absolute delight to work with! He was super knowledgeable and very understanding of my situation! 10 out of 10 would recommend these guys!!

  Al-nooh Cheng
a year ago
It took 2 weeks for my small scratches on the bumper to be fixed and no communication or updates at all; have to call them few times to give me details. They didnt start working on it till after a week from the date i drop it off.I notice my mileage was a bit off remember just last time i drove it just hit 50k mileage and now its showing im almost 51k Mileage. I look at the paperwork and was shocked, I was right! They did put lots of miles in my car. It was showing i drop it off it has 50,291 mileage and now it has 50,796 Mileage(look at the pictures) they must have fun driving it around.I did my 360 walk around i see some mud dirt that i cant get it off located at the near tires bumpers.I drive a 2018 Toyota Camry Sports edition and i tuned it up.I will not come back to this location again, so dang sketchy!**** Update ***General manager called me and explained to me about the document that was given to me wasnt the actual Mileage where i dropped the car at the shop, it was the mileage was when they first inspected the car on October 28 2022. Communication heard*He was furious about the confusion, this review and about his team, telling me that they are hard working individuals and i shouldnt tell inaccurate information. He also tell me that the vehicle was only there for 7 days not two weeks( he doesnt count the weekends, idk how weeks works for him) from Nov 29- Dec 8 2022. Okay communication again heard*Im glad the confusion got out of the way.The car is fixed so i gave it a 3 stars, i would give it 2 and a half tbh because the communication was the weakest part, got the only update on the last date of the service which is Dec 8 thursday(via voicemail) have to talk to general manager for the last communication. Good communication is a bridge between confusion and Clarity Services: Painting, Body & Trim, Welding

  Tianna Ty June Storey
4 years ago
Everyone is really friendly and attentive. Getting their jobs done and having you on your way. I know this sounds cheesy but they are "very high caliber". With there being so many options, don't look at them. I never felt so comfortable and welcomed at an auto repair place before.

  Karen S
8 months ago
My experience with Caliber Collision Ballantyne was exemplary front start to finish. All members of their team from the front desk receptionist to the service personnel were friendly and helpful.Jasmin Lopez was my service advisor. I can t sing her praises enough! She kept me informed throughout the process. I left something in my vehicle that I needed when it was being worked on and Jasmin located it for me.Thank you to the entire team!Services: Painting, Body & Trim

  Chloe Anderson
5 months ago
Customer service was wonderful the moment I walked in. Jose took care of my repair in no time and provided me with excellent service until I left the lot. I would recommend Caliber for your auto repair needs!

  Lee Burgess
3 years ago
Took my car to get repaired after an unfortunate event and was greeted by Cody who handled my transaction from start to finish with high quality and complete understanding of the process...car looked new.Definitely appreciate his insight and follow through. Thank you for building my confidence in the repair world.Service: Painting

  John Park
6 months ago
Some may have good experience but for me the promised date was delayed 4 times with back and forth updates. When I got my truck back, the bumper was not aligned well, missing 2-3 plugs underneath the wheel well. The bumper piece was replaced with a aftermarket piece it looks like that, there are areas where the fitment isn t ideal. Just not what I expected after being delayed 4 times. I guess I expected that it would be better that it was delayed 4 times.

  Oswaldo Dorante
2 weeks ago
Great place to take your car. Listen to you. always friendly and know exactly what they are doing

  Brad Davis
9 months ago
The work was of good quality, but exceedingly high price. It was paid by insurance, so I'm sure they bumped the price as much as they could. If I were paying, I'd never use this place. And for the price, the actual tech working the car was rude. The time they spent doing a minor repair was also exceedingly unreasonable.In summary: if you need work done and your insurance company is paying and they say to come here, you are stuck. Otherwise, there are far better options.Service: Body & Trim

  Rubi Castillo
a year ago
I ve used Caliber before, and i was very pleased with their service. ONCE again. They didn t fail to surprise me. Very clean, attentive and great communication! My vehicle was returned in a timely mannered and looked so good regarding the cleanliness. Very responsive team!Sam, Zach are great!

  Egypt Parker
a year ago
There was a minor delay in receiving my car. Other than that , customer service was excellent and the repairs were perfect! They seem to have a great team. I was very pleased when picking up my vehicle. You all are appreciated!

  Inspector Taco
8 months ago
By far the worst experience I've had with any auto repair shop. Pitiful communication. They gave me an estimated repair timeframe of two weeks -- a full month later they gave me an update indicating they had JUST started looking at the vehicle. Several more weeks passed, and any time I asked for an update they would give snide half-baked excuses as to why the repairs were delayed. I've been urging family and friends to never go to caliber for repairs, it's not worth the hassle.

  Anthony Carter Jr (AC)
8 months ago
Mike took care of my car and made it look better then ever. If you need work done to your car in a timely fashion, i d highly recommend going to this location and ask for Mike he s a super cool dude. They re super chill inside too. Great communication throughout the entire process as well. Thank y all!Service: Body & TrimService: Body & Trim

  Bob O'Connell
10 months ago
Be concerned. Customer service was very good and bodywork also good. However, four days after picking up the car, the battery died. Coincidental, repair related issue or a drain on battery during repair. I would bring my car to a shop that know about electrical and/or not running the battery down.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Marie Hope
a month ago
I couldn't be happier! Thanks to Roy Martin and his upstanding service, I am one happy camper!

  Jp Martinez
5 years ago
Had a minor accident Wednesday 6-27-18. My insurance company Geico, sent me to Abra pineville, my appointment was 6-28-18.I normally don't like using any shops of any kind. I do my own maintenance and repairs, but it this case I can't do body work. I'm terrified from past experiences of techs taking my car for a joy rides.I arrived at 8:30am for my estimate appointment.I first met with Shaun the Geico rep at the facility. He immediately helped ease me into the process. He helped convince me to do the repairs at this location. He made the process seamless and answered all my questions. I was put in rental at the off-site Enterprise.Within the same day I got updates and pictures on the repairs of my car. Texting made things so much easier. I was constatntly updated which was great.I got a call later that afternoon from Shaun that the car would be ready Friday they were just waiting on a tail light.6-29-18 Friday around 10am I receive a picture with the vehicle completed. I was impressed by the speeds of the repairs.Later that afternoon I went to pick up my car. I was very impressed by the paint and body work.After inspecting the paint further on Saturday I have failed to find any defects in the paint. Everything is perfect as if nothing ever happened.I highly recommend this place to anyone looking to get body and paint work. Staff and Abra employees were also friendly.Awesome job guys.

  dr. who
2 months ago
They are always professional and friendly. They do a great job repairing the car.