Mercedes-Benz of Cary Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Maggie Hayes
5 months ago
My Benz was not feeling well. 3 mechanics later Mercedes Benz of Cary qas able to help... we have a diagnosis and fixed!!! And they got it do the Monday before Thanksgiving!Thank-you to the whole team at Mercedes Benz of Cary Service for top notch service.

  Jeanette Daniels
a year ago
A great experience, my sales person Ricardo was great. He was courteous, very patient and we never felt he was annoyed by my indecisiveness. My male friends think it probable that I was taken advantage of from a financial point. I don't know, maybe. I would like to think I was given the same savings as any other person. The wait for financing was a bit longer than expected. Being check ready I didn't expect the wait. But, that wait was in my favor because I received a better rate than my bank had provided for my ready check. So, kudos to Gerald and most definitely Ricardo. Thank you Ricardo, for not judging a book by its cover

  Charles Hall
a year ago
Everyone at the dealership is super nice. When I have asked to speak to a tech they have always found one to explain things to me. Warranty service (which covers everything on the car) is always done without hesitation and at no charge. They also wash and vacuum your car before pick-up.Downsides... can't make appointments on-line, despite their being a tool on the website for it; hard to catch service reps on the phone; routine maintenance and repairs are generally quite expensive (Mercedes/smart parts prices are out of sight); You'll pay $180 for them to connect a scanner and diagnose your problem. Repairs can take several days and their loaner cars are awful GLC boxes.But despite the downsides, I've really enjoyed taking my car there and everyone seems intent on getting your car back to 100% fixed.Service: Auto maintenance

  Aleksei Vladimirskii
a year ago
I was buying a 1-liter hydraulic fluid. Everyone was nice, except when I got to my home garage and opened the bottle I found out they sold me an open bottle. My life doesn't end there, but I don't feel comfortable spending my money at that dealership in the future

  Brigette Young
2 years ago
I took my car for service. I feel like my car was sabotaged or I m being lied to just so the dealer can buy my car. I have been receiving calls from dealer to buy again the same day I picked it up. Mind you it s parked in my driveway since it won t start. Something that was not happening until I took my vehicle to them. I m so hurt disappointed and angry. They messed my car up now I can t even drive it at all

  Kimberly Cress
7 months ago
Always top notch service! Overpriced though.

  doug gollehon
a year ago
Always a boatload more expensive than you can ever dream possible.

  Lucy Martin
2 years ago
Was very pleased with my visit and my service