Leith Volkswagen of Cary Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jacqueline Stevens
a month ago
I recently had the pleasure of purchasing a Volkswagen from Leith Volkswagen, and I couldn't be happier with my experience. From the moment I walked into the dealership, I was greeted by friendly staff who were eager to assist me.My salesman, Mike, was incredibly helpful throughout the entire process. He listened to my needs and preferences and helped me find the perfect Volkswagen that met all of my requirements. Mike's knowledge of the vehicles and his genuine dedication to ensuring customer satisfaction made the buying process smooth and enjoyable.The team at Leith Volkswagen went above and beyond to ensure that my car was in perfect condition before I picked it up. They took the time to address any concerns I had and made sure that I felt confident and comfortable with my purchase.Overall, I highly recommend Leith Volkswagen to anyone in search of a quality car and exceptional customer service. Their professionalism, attention to detail, and commitment to meeting customer needs truly set them apart. Thank you to Mike and the entire team at Leith Volkswagen for making my car buying experience a memorable one!

  Victor Lao
5 months ago
Been twice for oil changes. My new VW included 3 every 10k miles. Haven't had to pay anything so can't fully comment about pricing. Showroom and waiting area are nice too.

  Cassandra Vaglienti
4 months ago
Darren helped us get a new Jetta. He made the process as smooth as possible and he was very nice to deal with. Highly recommend!

  angelica torres
2 months ago
Amazing service. Very different from other dealerships. The team is very relaxed and friendly. Daniel was a pleasure to work with.

  Jay Hall
8 months ago
I do not recommend this location unless you want bad service. Rafel(service manager) cares more about servicing as many cars vs. fixing issues. A lot of the service repairs are repeat. They charge you multiple diagnostic fees for brand new cars. Additionally, he is a little racist to non American decent people. The treatment here is not worth a penny. Don t buy here or have service.

  Matthew Busanic
11 months ago
This is clearly the best service team in the VW brand. What an amazing experience!! It starts with the service manager, Mr Ralph Clement and is extended by the amazing technicians and support staff you meet at every turn. The ownership should be extremely proud of how these individuals take care of the customers. But most importantly VW corporate should take notice that I believe Leith VW of Cary is their very best in the entire enterprise. Bravo to Ralph, the service team, and ownership; you get it right every single time! Thank you!!

  Fernando Damasceno
11 months ago
I did buy my ID-4 here, and I passed again with a friend to shop for a 7 seat vehicle. Even knowing we weren't doing business that day Jimmy personnel treated us respectfully and we had a good opportunity to see their options.Thank you Jimmy and team

  David Shapiro
a year ago
I will probably not be returning to Leith VW of Cary, or any other Leith locations. Here's why: I no longer trust them. I have a three strikes rule. Here are their three strikes:Strike 1: last time I came in for service I asked them to check the battery. When I picked up my car, they said the battery was fine. A week later, dead. I had to call a mobile battery tech to come swap. The tech said the battery was 4 years old and couldn't get above 9v. The tech said no one in their right mind would have said the battery was fine. Evidence suggests that Leith VW was mistaken when they said "the battery is fine". This was pretty egregious.Strike 2: During my most recent service, I didn't hear anything for 48 hours. I had to call in to find out they were waiting on parts. Not quite as egregious, but unprofessional.Strike 3: I pick up my car just now for the primary symptom of crunching sounds when going over speed bumps. They say it's fixed. As I'm driving out of the parking lot, I hit a speed bump. Same crunching sound. So, once again, I'm led to wonder whether they did a thorough job at all.I don't know what the explanation is and I no longer care. Their service used to be top notch and trustworthy. But these are three strikes in a row. I'm willing to pay dealership prices, but the expectation is that service is the highest quality. I don't want to go somewhere that I'll be left wondering if they even know what they're doing anymore.I expect this level of service from second rate mom'n'pop shops. I'm taking the time to write this in hopes that Leith VW takes it to heart and strives to get back to the quality of service they used to offer.

  Amanda
2 years ago
Bought out our lease on their busiest day of the week. That place is so fun, if you have kids, bring them. There is so much to look at, it's basically a VW museum with areas for children to play at while you wait for service, amazing restored vehicles straight out of the 60's, and if you are car shopping, like the family ahead of us, kiddos still have fun, not a "hush and sit still" environment. Watching an associate toss a football to a toddler girl and then watching her play with the ball while her parents finished up ahead of us in financing was the highlight of my day. I couldn't say enough good things about this place really, I wish I were better with names, but every single associate we spoke to from the lot all the way to financing was so friendly and cool, yet high energy and efficient, I'm a customer for life.

  Chris Chase
2 years ago
Brought VW Atlas purchased from this dealer for first service at 7am as the first person in line. Had to watch for 5 hours while people came in and left before my car was finished and I lost half a day's work for a simple oil change. No updates given and no explanation was offered. When asked repeatedly for a reason the service rep blamed it on a software update. Will never get service here again.Service: Oil change

  Sarah Perez
a year ago
Went in for service. Very helpful and customer service oriented. Nice lounge with fancy coffee machine and even quiet tables to work while you wait. Cool showroom with classic buses on display. Wish those were for sale!

  Cayce Sorrell
a year ago
No one ever calls you back. Despite leaving multiple messages. No one is ever available to talk on the phone when calling. Have been waiting on a part since June 16th. (For a brand new vehicle mind you- purchased April 30th) No communication what so ever! Really really poor.Service: Auto maintenanceService: Auto maintenance

  MR
7 months ago
As usual, Volkswagen showrooms across countries are maintained clean & well stocked with all models. Leith carries all models & variants

  Monique Gareau
3 years ago
Can t say enough positive things about the service department here. I ve been here multiple times and the customer service is always top notch. I strayed once to another VW dealership/service department closer to where I live and that was a huge mistake. It s worth the drive to know I ll have a pleasant experience with a staff that s always courteous. Thank you!

  robert coole
3 years ago
Matthew Nelson was my service advisor. He always does a great job. Communicates with his customers well, and goes out of his way to help in any way he can.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Alanah Reid
3 years ago
Friendly staff. Awesome showroom! May be coming back soon to get a vehicle!

  arun m
a year ago
I can to the store with a appointment booked earlier, for a software update on my car, which takes less then 10 min but they made me wait more then 2 hours.Service: Auto engine diagnosticService: Auto engine diagnostic

  Running on Empty
2 years ago
Could not have been nicer. I was told they were good people and its true. I turned in a lease car from Durham VW AKA Southern VW AKA....

  Antonio Febres
8 months ago
Great experience. They had what I needed. In and out in no time.

  Bryan Collier
2 years ago
Been having my VWs serviced here since 2004. Great people, fair price, and the service technicians are some of the best!

  Sonia Jones
3 years ago
Thank you Tony and Dave for help us with our car we appreciate. May The Lord bless you .

  JAMES Jackson
10 months ago
Very friendly and helpful I do recommend

  Ray Washington
3 years ago
Problem with spoiler on 2019 Beetle. Service manger would not take care of the problem and would not communicate.

  josi gutierrez
3 years ago
Always doing a great job for my car! Thanks!

  David Ackerman
3 years ago
Always good service great people and friendly.

  Fabricio Ramirez
3 years ago
Be careful with this people they will rip you off