Johnson Maserati of Cary

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Wayne Carridge
2 months ago
Kris and Bethany were the absolute epitome of how great customer service should be executed! I really enjoyed my experience and will look forward to our next encounter! Shareef thanks for helping to get my car out! You all are the true assets at Johnson Maserati of Cary!

  Christopher Kieta
2 months ago
Hands down one of the best customer experiences I ve had with car dealerships. The staff was great. They really went out of their way to make me feel appreciated. But, the venue leaves a little to be desired. The parking lot is an absolute mess. The first time you pull in it s confusing. There is no place to park. No signage. Cars stacked up on top of each other. Techs pulling cars around it s a mess. Showroom is tiny, amenities are not on par with what I m used to at a Maserati dealership and they will send you no less than 3 text messages asking you to complete a survey. Would I recommend them? Yes, because the team there made it worth it. But I have to be honest. If you want a review this badly, I m going to give you the good, the bad, and the ugly. The parking lot is ugly. The service is great.

  Matu Mena
2 months ago
Mr. Shareef is an amazing person. My wife and I had a great experience working with Shareef. He is very professional, patience, and friendly. He was so kind to my little kids even though they messed up his office lol. He made the whole vehicle purchase process easy and smooth. If I have to buy another car, it will be at Johnson Maserati of Cary with Shareef. Thank you for making it simple for me to give my wife her dream car.

  Sherri Montague
2 months ago
Johnson Maserati s service is awesome! They are personable, responsive and timely. I have not experienced a better service department in a very long time. If only they were all like them!

  LeKisha W
2 months ago
I had the pleasure of meeting my mechanic at Cary Maserati "Patrick" he is absolutely amazing and is very knowledgeable in his workmanship. Johnson Maserati of Cary please give Patrick a raise he's an asset to your company.

  Ravikumar Somepalli
2 months ago
Kris's exceptional customer service is consistently commendable. He consistently goes above and beyond to assist me. The checkout process always leaves me impressed.

  Rick Nollet
2 months ago
Service Manager Kris Kauserud is excellent. I've had only positive experiences with this dealership and will buy from then again.

  Leonard Compton
a month ago
Very good service department with a service manager that gives good service. I felt really appreciated for bringing my Maserati to them.

  Christopher Clay
a year ago
Fantastic sales service from Andre; by far my easiest and fastest car purchase ever! Pain free negotiation, very reasonable pricing, and knowledgeable. My experience felt classy and respectful with zero pressure unlike other dealerships in the area. I highly recommend Andre as he and the rest of the team are very honest and kind people to work with.

  Lisa Mayes
4 years ago
Let me tell you about my experience. From the very first contact, Caitlin in Service was nothing less than stellar. I had some minor issues with my car. I was then treated like the ONLY customer that they had. Wow! Then Cory, the service manager was also amazing. They kept working to correct a problem and didn t stop until they figured out the solution. That makes me feel even better about my choice to purchase my car. Thank you again for your excellence in caring not only for my car but for me too.They never let me down. I recently had a slight issue with my car. They made every effort to help me. I so appreciate exemplary customer service.

  Jeff Rubin
2 months ago
Salesmen were very friendly and helpful and made the purchase super easy.

  Vanquish Media
a year ago
I bought a Gran Turismo from Andre over July 4th weekend, easiest purchase I have ever made. Tom and Andre made the process so easy and quick especially with it being an out of state purchase and they were able to answer any questions I had very quickly.You guys have earned a life long customer!-RichardI wish Nashville TN had this caliber of customer service and professionalism :)

  Tina Mooring
4 years ago
I brought my Levante in for service and I couldn t be more happy with their top notch customer service than I am. They re extremely professional, knowledgeable, and very accommodating. Katelyn went out of her way to make sure that I understood everything that was being done or needing to be done to my car, and provided me with a gorgeous service loaner. I ve been in or around the automotive industry for almost 20 years and I m very accustomed to how things are run and this dealership exceeds it s expectations in customer service, and my experience was great!!!

  Ben Fischer
4 years ago
Everyone was friendly. I went in to buy some parts and the staff in parts was excellent and extremely friendly as well. I was most pleased to see how much cheaper the parts I needed were as compared to the other Maserati dealership in Raleigh. The sales staff wasn't overbearing and they let me check out some of the vehicles and start them up without having the pressure to buy them. I will keep you in mind when it comes time to get a second Maserati.

  joey he
3 years ago
This dealership is first class. I showed up with a trade. They within 10 minutes gave me a fair value, I test drove the car I wanted dropped a check off and asked to come back the next day to sign. I showed up the following day everything was ready and car was detailed with a full tank of gas. As I was signing they let me know I got a complimentary gift in the seat and they added an interior protective plan no charge. I didn t ask for any of that, they just did it. Total time spent maybe 2 hours, probably less.This is true customer service. Thank You.

  Carlo
a year ago
I'm extremely satisfied with the service I had for my Maserati. Everyone is amazing. Best service experience ever. Clear, professional, kind, responsive and sincere. I will surely come back to you for further needs in the future, it was a great pleasure. UPDATE 12/2019. Just got my 2nd service, and I can only confirm: best service ever. Cory is wonderful. It's the exclusive service you expect from Maserati, and that you can have from very few luxury dealers UPDATE 2020/2021 The service has gotten worse and worse. They forgot to file the service to the corporate, not resulting in the database of the car make/Carfax. They didn't fix an issue with the engine light, after two visits to the shop, they could not find the actual reason and they still charged big money for something else that they replaced assuring that it was fixed, but still that wasn't what it needed to be fixed because the engine light came back up and I later found myself with a OB code reader what was all about...

  Pete Hernandez
4 years ago
I was impressed with Katelyn s follow up. I was greeted promptly by Cory, the Service Manager, and felt welcome right away. Cory and Katelyn listened to my concerns and only recommended needed services. That is a sure way to build trust. Needless to say, I will be servicing my vehicle here going forward. Thank you both for your hospitality and uncommon customer service!

  BJ
4 years ago
My husband and I had an unforgettable experience buying at Johnson s Maserati!Within the same day we had traveled to another dealership where we were treated just like a number. Upon arrival, we were greeted and soon thereafter asked to provide our driver licenses before we even saw the vehicle we were inquiring about. My husband and I made a decision that we would not do business with that dealership. Meanwhile, Taryn from Johnson Maserati reached out about our concerns and began to search for a vehicle that met our criteria. We then traveled to Johnson s Maserati in Cary.The staff (Taryn and Chris) were professional, informative, and caring. Both were very passionate and work as a team. They represented Johnson Maserati extremely well! My husband and I never felt pressured to make an abrupt decision. Taryn gave us time to discuss our concerns amongst ourselves as she completely understood that purchasing a luxury vehicle (or any vehicle) is a major decision. She answered all of our questions without making us feel rushed and uncomfortable. We were able to make a sound decision and one that we do not regret. We re overjoyed with our purchase! They made us feel right at home!

  Sydney Simmons
4 years ago
While the staff here is friendly, I wasn t super impressed with several things about this dealer. For one, I brought my car in for an oil change and it took over an hour and a half. Firestone does oil changes quicker.My appointment was early in the morning, so I didn t eat breakfast before coming in. For a luxury car dealership, I m disappointed they don t have vending machines for guests or any thing to drink except bottled water and a small coffee machine. I ve taken my other car (a Toyota) to Fred Anderson in Raleigh and the waiting area/process over there is 50 times better. They have multiple vending machines, a sturdy coffee machine, and they even bake cookies! They also have a TV, which this dealership does not.While it s nice that Johnson throws in a car wash for free, it s not worth the extra waiting time. I ll be sure to eat before coming here next time. They don t offer loaner cars either.

  Joseph Lavecchia
5 years ago
The best service experience ever! I came from Florida to purchase a 2013 Maserati GranTurismo MC from a private owner and brought it in for an inspection, oil change and brake fluid flush. Also had wheels touched up and paint removed from chrome exhaust tips. It was done quickly AND the car was kept inside until the transport company picked it up and delivered it to me. First class dealership, second to none!!

  Jason Lee
5 years ago
I had the pleasure of using Johnson Maserati of Cary's services recently due to an engine oil issue I had been experiencing in my 2017 Maserati Ghibli SQ4 as well as a routine service maintenance that was due. I want to specifically call out Cory Rader for delivering this top notch experience and I could not be more thankful for the time and care he showed me. Because of his kindness and generosity, I will be returning to Johnson's for my next car purchase.From the moment I called in to the moment I picked up my car, Cory has been on top of every detail and provided numerous updates to ensure full transparency. He is easy to talk to, courteous, and professional and is more than accommodating to my busy schedule. I usually feel some anxiety leaving my Maserati at dealerships where I don't have an existing relationship (trust issues due to poor experiences in the past at other dealerships) but I can confidently say that Johnson's Maserati and Cory are professionals. They had all the paperwork complete by the time I arrived, the loaner car was immaculately clean and waiting for me, and they even went above and beyond to clean both the exterior and interior before returning my car back to me. This is exactly the kind of 'white glove' service I would hope for but rarely get and Johnson's nailed it.I will 100% be using their services moving forward and would highly recommend anyone else to at least take a look at their showroom and meet the folks there. Thank you Cory for all your hard work!

  Virginia Mabry
4 years ago
Awesome customer service from this dealership! Corey is outstanding. He will do all in his power to make certain you are a satisfied customer. Katilyn was also very helpful with our experience. I would rate their service department as exceptional! Johnson Maserati is the best!Jesse and Virginia Mabry

  GINA DIXON
3 years ago
I went to the dealership in Cary a month and a half after I had my car because the engine light was on and the breaks was metal to metal. They told me the car had an inspection before I bought it.I was told they changed all 4 breaks, cleaned the engine and other maintenance. They had my car for 3 weeks. When I picked it up it was very dirty, the inside had dirt and grass inside. I could not believe it. Also, let me mention this, I was not given a invoice print out when I left. He told me he would mail it to me. When I got there I told him I want a copy of my invoice. It took him about 15 minutes to give it to me. I believe he was on the computer making changes to it.The manager who sold me the car told me I will not need a service for 12 months. I paid for the service plan they had to cover me.I got the car home and the breaks were sounding really bad, yet I was told he did all 4 breaks. Also, the engine light was still on.I called back and explained the issue with the breaks and the engine light on. He told me and my fianc� this was a mystery to him because he did all four breaks.He lied he did not and they billed my maintenance plan for 1300 for a third service. Remember I was told that I get the car serviced every 12 months. This was a lie, they charged me.On top of that they are telling me I need to pay a $1000 to get my breaks done. I have been lied to and I feel like I have been scammed.I am calling and sending letters to their higher HQ. They truly think I am going to pay and just go away.Georgene Dixon

  Jesus Goes Fishing
4 years ago
This dealership has the best customer service I have experience. I will continue to come to them for assistance in years to come.I hope Cory gets a promotion or a bonus. His customer service is the reason I have a piece of mind every time I bring my Alfa 4c for service.

  Jake Thomas
a year ago
I had the dealership install a new headliner in my 2014 Gran Turismo about a week ago, they did an amazing job!Sincerely, Richard.

  Moses Richards
5 years ago
Recently purchased Alfa Romeo from another dealership and ran into problems a week after with programming that was done incorrectly before purchase. Original dealer put me on wait for over a week. Gave this location a call and spoke with Cory. Got my car in and fixed up quickly. Best experience I have ever had. Not only was he apologetic for something that was not their fault but he gave exceptional customer service. Best in class. Will be bringing my alfa here for the foreseeable future. Thank you for your expertise and swiftness in rectifying my issues.

  Sandesh Sreenivas
5 years ago
The best car buying experience I've ever encountered. Worked directly with Brad Schaffer...who was wonderful from start to finish. I was interested in a Lexus RX F-Sport I found online. I negotiated an out-the-door deal over email and prior to stepping into the dealership, since I was from MD. Gave them a deposit over the phone and they held the car for me, as they said they would. I've heard of many dealers selling a car regardless of a deposit being given. Took a bus down to Raleigh (would probably do train/plane if I had to do it again)...Brad picked me up from the terminal, had the car detailed and ready for pick-up out front. He even got me a huge red bow (for my wife) to place on the car and take pics with. Honored my request to have the tint removed and the exact pricing we had agreed on...no sneaky business! All the paperwork was ready for me and took maybe 15 mins to complete. The rest of the time, Brad just let me go explore the car without hovering and test driving. Highly recommended...hope to do business with them again!

  Marshall Deans
5 years ago
Johnson Maserati of Cary, NC has actually brought my Maserati Gran Turissimo Sport Convertible back to life just as it was when I got it, and turned a bad experience with another dealer into a positive one. They went well over the 'call of duty' for us. We highly recommend this dealership for their sales department, but more importantly, for their service department.

  Jason Bennett
4 years ago
Johnson Maserati really knows how to make customers feel special and appreciated. My Maserati was in for service and some issues, the folks taking care of my were very professional, honest, and appreciative of my business.Cory Rader in service was wonderful to work with and really went above and beyond to make my experience as enjoyable as a car service appointment can be.Johnson Maserati now has a long term customer due to them knowing how to do a job well. If you are considering Johnson Maserati and Leith Maserati, there is no question - Johnson outperforms Leith hands down.Thank you, Johnson Maserati for restoring my trust in car dealerships.

  Robert Koenekamp
4 years ago
Hands down the best level of service I have received from a Masarati dealership.I own an auto repair business and we pride ourselves on the level of service we deliver our clients.It s rare that I have a personal experience that meets or exceeds my expectations.Corey is a blessing to the Johnson family, the Masarati brand, and any guest who has the pleasure of working with him.I look forward to taking all of my business from Leith over to Johnson Masarati.Thank you for the phenomenal service, Corey & team!