Johnson Hyundai of Apex Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Anna Egalite
3 days ago
Chaotic, disorganized. I made an appointment for a recall and called two days before the appointment to make sure they had the parts they needed to complete the work. The person on the phone said yes but when I got there, I learned after a two hour wait that they actually did not have the parts and I would need to come back another day. The waiting area is cramped, not enough seats, slow wifi. People are trying to take work calls but they are talking over each other in a tiny space. The parking lot outside is also totally overrun. When I was leaving to pick up my car, the tech said, Boy am I glad to see you! I didn t know where I was gonna park this car!

  Grant Billings
a year ago
Service was great. Took a little longer than expected due to a recall I had requested be done, but that's no problem. Parking lot is a little hectic, but certainly improving over time! Waiting area inside is nice and spacious and the coffee is pretty good. Happy to get my car serviced here :-)Services: General repairs & maintenance, Tire rotations, Auto maintenance, Oil changeServices: General repairs & maintenance, Tire rotations, Auto maintenance, Oil change

  K P
2 weeks ago
It doesn't matter how many times you leave a message for your service advisor, you will never get a call back. Leave a message on any line, send an email... No responses. Maybe they are understaffed but this has gone on for several months. It's worth going to one in Raleigh to actually get some customer service.Also, brought my vehicle in for service, ended up with red paint transfer on the rear bumper, no explanation from anyone.

  Marie Cenatiempo
2 months ago
Tatiana is a wonderful service person. Always helpful, never nasty or unkind. I love bringing my car to Johnson Hyundai because I know my car will get great service & care . Again thank you Tatiana and all the repair men for their professionalism and expertise .

  Nunya Bidness
4 months ago
BUYER BEWARE They replaced the engine of a Sonata as a warranty replacement. Engine left a 16 year old on the side of the road. That was the best part, was that the engine was free. They made us pay for it in other ways. Vinny , Veneford, was my service advisor who never returned phone calls. I eventually contacted the service department manager, Jack, who offered no apologies but told me the work was done, warranteed, and the car ran (of course not long, due to coolant leak issue- radiator was damaged we assumed during the tow to the shop, but had already been months before the mechanic noticed it, admitted by Jack as a mistake on their part as they should have noticed it during testing for engine replacement, but still no apology) and I could get it asap. We decided to do on our own radiator work as their price was astronomical (3,000) compared to aftermarket (700). When we came to pick up the vehicle two days after speaking with Jack, it did not run because of a dead battery, there was no offer to charge the battery, and instead they pushed the vehicle off their lot and into the roadway for us to handle it alone, in the rain. The cherry on top was when we found parts in the trunk of the car that had not been put back on and the bolts were in the cup holder of the car. I had to walk back to the dealership, show them pictures of what was in the trunk, and then Jeremy made a bunch of guys push the car back to the dealership and the safety issue was immediately seen when they were getting beeped at for being on the side of a busy road pushing a vehicle- no apology. Jack, the manager had left early so someone named Jeremy was left in charge. The vehicle was put back on a lift, parts put on, and they tried to charge the battery as I demanded this time but couldn t due to it being too dead - Jeremy tried to charge me for a new battery which I refused to pay for as they are the ones who killed the battery but he couldn t do anything because the manager didn t leave him with any real power- so why is the manager leaving early then? What kind of business has the manager leave earlier than his employees??After everyone took off work early, and I had rented a trailer, we had to leave the vehicle since there was no proof that it ran at all-no apology. Spoke with Jack the next morning when I called, who said he would replace the battery but still offered no apologies. We were able to pick up the car with a new battery that day and get it away from them. I ve already contacted Hyundai directly because I am seriously worried about this supposed Warrenteed engine.

  Amanda Brown
9 months ago
I went in for my first service of new vehicle. Staff is very polite and dealership as a whole is good. The only reason I rated a one star is because it took 3 1/2 hours to do a tire rotation and oil change with an 8 am appointment. I feel that is way to long for that. Not sure if they are over booking or what? May need to look at scheduling especially due to very limited parking and getting in and outService: Oil change

  Deirdre Lewis
6 months ago
What an absolute joke! I dropped my car off on 8/10/2023 after a check engine light came on. It was between 4-5 p.m. in the afternoon so I had no expectation that I'd be able to be helped that day. Service advisor Oscar took in my car and said he'd call me the next day around lunch to give me an update. The whole day goes on with no contact. I call back on Friday to say I hadn't heard back, spoke to some receptionists, and left a voicemail. I called back every other day thereafter for 10 days, leaving voicemails and messages with various people with no contact returned. At all. On day 10, I went down to the dealership to find out what was happening in person. Service advisor Jeremy was absolutely no help and kept telling me he's not my service advisor and doesn't know anything about my car. He took my contact information on a sticky note and put it on the service manager's desk, also giving me the service manager's car. Again, calling every few days to get some sort of an update (still not even a diagnostic at this point), I gave up after my car being there for a whole month. I went to the dealership to collect my car back and got it back in worse condition that I left it with them. First, it took them 25 minutes just to find my car and bring it around front. As I'm driving away, I'm noticing my alignment is absolutely ruined and my steering wheel is crooked. What were they doing with my car while they had it?? After every interaction with this group, I left frustrated and ignored.

  Lydia
9 months ago
Great service! It was a busy Saturday, but I was able to get in and out within a reasonable time frame. The staff helpfully let me know how to access warranty service I purchased as well. The seating area was comfortable and they provide water and snacks.

  Brad Miller
9 months ago
Service manager was very nice. Just stopped in during my free service oil change. Two things I don t like about this location:1) They are pretty much completely booked a month out. So if your vehicle is in desperate need of repair, good luck with that.2) The lot is insane. Pretty much just a car width sized lane through the entire lot. Not comfortable driving through it and a little worried that someone may hit something while moving my car.

  Glen Simmonds
9 months ago
Scheduled a 60,000 mile service for my Sonata. Was told it would be about a 2 hour wait when I scheduled it. I brought it in for an 11:30AM appointment. After waiting for 3 hours I asked about the status and was told that "the service was finished but they were recommending 5 items". Those 5 items are supposed to be part of this service and they hadn't started on them or even asked if I wanted them done. I told them to do it since I was already there. Finally got the car after another 2 � hours, yes 5 � hours total and the bill was close to $1200!Service: Auto maintenance

  Shelley Burns
11 months ago
From the moment I arrived, the service was wonderful. The area was nice and clean, and everyone was just so sweet. My husband was a former employee of Hyundai. He passed away 9 months ago, walking back into the Cary office was very emotional. But, Jeremy was so sweet and so kind, he took very good care of me and made sure that I had the best service. However, as I sat there, I noticed that every customer was treated with respect and was treated with great importance.

  Shana Lieberman
11 months ago
I used to visit this dealership frequently for service and had a great experience when I did. I knew reps. by name, and they knew me. They made sure I was aware of what was going on during every step of the process and would even check on me, multiple times, if I had a longer than expected wait. We also used to have our cars washed for free when we had work done, which has long since stopped being the case.However, in recent years, the quality of customer care has gone on a steep decline. Out of loyalty and convenience, I gave them multiple chances to improve. Eventually, I gave up. I would not have even been there for this particular appointment had there not been a recall from Hyundai. To my knowledge, there is not another Hyundai option within any kind of convenient, safe, or comfortable distance for me personally.When I dropped my vehicle off I was told I was "good to go" without telling me who my rep. would be. I didn't think anything of it because I expected a call when the vehicle was ready. However, as I was told when I booked my appointment that the recall repair would take between an hour and 75 minutes, I made sure to head back that way around the predicted time.When I returned, the work was complete. My car was sitting at the front of the line of finished vehicles, so I walked inside and said I was back and no need to call. I saw that my vehicle was done and would like to leave. I was met with confusion, asking me who the rep. was. When I said I had dropped off and was told I was "good to go," everyone acted as if *I* was the problem. Even so, the ONE available rep. said she'd check "right away" and get me out the door. I used the restroom, waited in the dirty waiting area, and then immediately went back out front when the ONE outdoor seating option was available. No one contacted me, either by looking for me or trying to call, for the next 30 minutes.After waiting over 30 minutes, I asked the next available person about my vehicle. Very calmly and quietly, I stated that my vehicle had been at the front for that long, I had already asked after it and told it would be done "right away," and had continued to wait. I also indicated that I would like to go home.I was met with what can only be described as a look of shock...again, as if I was the problem. Finally, the (apparent) assigned rep. overheard, came over, and got me out the door. To my knowledge, despite asking how my walk had been, I do not recall an apology for the wait.In fact, the timing between the email asking me about my experience and the follow-up call when I was working and could not answer...and would not have anyway to the automated request, was around the same amount of time, if not slightly less than the amount of time, I was waiting for my actual vehicle. It seems to me there is more care about ratings and reviews than about actual service, which...isn't exactly going to lead to good ratings and reviews. I have since received several more requests for ratings, surveys and reviews, again with significantly more urgency than was given to my completed car being able to leave the shop when requested. I have unsubscribed from many such reminders, yet seem to still keep getting them from every source known to man. Case in point: Today, now, when I am finally wasting my time on this, it was a text.Furthermore, perhaps cleaning up after your (apparently) sick previous customers would be nice as someone seemed to think the floor in front of the couch in the main waiting area was the appropriate place to leave dirty tissues. Given the way in which they had been flattened into the carpet, they had been there for quite some time and tracked all over by everyone. This, too, is unacceptable.I do not wish to be contacted further, especially considering last time I had a concern, I got an automatic reply about how they'd do better...and they clearly have not.I would suggest doing better, of course. I just do not want the platitudes and the continued messages. Full stop. Do not contact me.

  TYLER HERBERT
a year ago
Honestly wished for a better experience, being that I got my car from there. Communication and efficiency was an 2/10. Every time I called I've gotten voicemail, and when answered my questions were not 100% answered. Or told one thing and when spoke to advisor the next time that one task needed was not complete or followed up after the call. Haven't had my car in two weeks. I've been patient as I do understand that it is busy servicing multiple people at once. I've also asked about loaner car's the two times I've gotten to speak to someone, out of all the times I've called. After I get my car I would probably never come Hyundai Johnson of Cary again.

  Aude Thouret
a year ago
We had a great experience buying our Hyundai Kona N Line with Michael Nguyen.We walked in knowing exactly which car we wanted and we got greeted by Michael and the team.He asked us if we were looking for something specific and we explained our situation. Michael was very friendly during the entire process.Michael showed us the car, open the doors for us to sit inside and let us check it out closely. Michael was very informative and knowledgeable; he was ready to answer any questions we had right away.We sat down at his desk to talk a bit more and we started the buying process pretty quickly. He took my information and while filing out paperwork, he reiterated to not hesitate if we had any specific questions.I didn t have an insurance at the time, Michael set me up with their agent over the phone and started the process.We also met Johnny who introduced himself once the paperwork was in process and made sure we had everything we needed.Once Michael s part of the process was done, the financial person took over for more paperwork, pretty standard process all around.Everything else went very smoothly, no surprises, and a few hours later, we drove the car home!Before driving away, Michael made sure I was comfortable, that the temporary license plate was installed and showed me a few controls in the car. He even set up my phone to connect with the car right away.We highly recommend their services, everyone was very friendly.

  Chad Barnes
10 months ago
Scheduled a tune up, along with serpentine belt change 2 weeks in advance, got there and the belt wasn't in stock. They changed the plugs, and didn't mention the coils at all. A week later the car was sputtering. I called saying I didn't feel my car was safe to drive.The service manager sent a tow truck (no cost to me due to the fact it had been less than a week, and the belt not being there before) ran the tests said a coil was going bad, explained cost and gave me my options. I go on the side of caution, but they worked quickly and got me back on the road. Not the perfect department, but better than the last dealership I used.

  Heidi Kerns
10 months ago
I had a good appointment for routine, maintenance, inspection, and follow up for a safety recall. Waited in the lounge while everything was taken care of in a timely fashion. Had an appointment, so my wait time wasn t too lengthy.Services: Vehicle safety inspection, Auto maintenanceServices: Vehicle safety inspection, Auto maintenance

  Bethany Clare
11 months ago
I had an inspection, oil change, tire rotation, and bulb replacement scheduled. My car is still running and I have a print off for the inspection, but there has never been worse customer service. I couldn t get a service representative on the phone no matter how many messages I left or times I called. This includes service manager. The receptionists were kind, but had no answers. They didn t call to tell me car was done and I had to call three times at 11, 1, and 3 to get any information at all. My car still says it needs maintenance and a bulb replaced, so they either didn t do the work or didn t reset the chip. Extremely frustrated. Will not go here again.Service: General repairs & maintenance

  Darlene Tian
10 months ago
The Service Advisor Team are very professional and highly efficient, but my low rating is based upon the inability to get a timely appointment, reach the Service Department by telephone, overcrowding of cars and inadequate parking at the Service Entrance. My last oil change took in excess of two hours and vehicle was difficult to locate after the service was completed due to the high volume of cars booked for service. Most often it s total chaos on any given day I ve been there.

  Pam Humienny
9 months ago
This dealership was a madhouse upon arrival. 12:15PM. The ck. in boys didn't ck. me in. I sat for 10 minutes, before going over to approach them, sitting looking at their phones. Assoc. didn't know about campaigns about my car. I has to show a screenshot so that they could get up to speed. 3 hours I was in the waiting area & so was an elderly woman, getting an oil change. Watching what was occuring that day definitely gave me pause to buy another Hyundai.& I had been pretty happy w/Hyundai prior to this experience. Service: Vehicle safety inspection

  Evgeny Liskovets
a month ago
Thank you Oscar for your help with my Hyundai Santa Fe's transmission replacement. It was done much sooner than I anticipated.

  conman2305
9 months ago
I have been going to Johnson Hyundai for almost 5 years now. For 3 years they have been exemplary. Communicative, fair, and responsive to my issues. Sometime around 2022 or 2023 though, something changed. I had to hound my service advisor for updates, and more often than not my messages would go unanswered. To their credit, the management staff is apparently committed to improving the situation, but with my last service I went 3 business days without an update on my car, and finally had to drive down to the dealership to get an update.I still recommend Johnson Hyundai, but when you meet with your service advisor, check with them and clarify what your communication plan will be. Some service advisors prefer text, some email, some voicemails. Clarify how you're going to get updates, and specify what time you need your car to be ready. Make sure you get their name and always make sure your contact details are correct. If you don't, expect to get ghosted. I hope things continue to improve in the service center and I can improve my rating, but as things stand, it's a lot of work to make sure you and your service advisor adequately connect for updates.

  Marion Setliff
8 months ago
My free oil changes that came with my new car purchase apparently expired before this oil change but I was not notified before service. Oil change cost at your dealership was $137.00I can go to Mr Tire and get the same service for $79I told the service man there was a rattle in my new vehicle and see what was causing and correct it. Not done. I have purchased 6 Hyundai from u and did not appreciate the poor treatment especially not letting me know the oil change would be at my expense and then I could have decided to let u do it or go somewhere else. Will NOT come back for service OR my next vehicle purchase and Hyundai corporate will know of my displeasure.Service: Oil change

  Demario Hamilton
8 months ago
Sales and Leasing Consultant Joseph Lynch was outstanding! Highly recommend him to anyone looking to purchase a vehicle. He was able to get me the best deal on my 2023 Tucson which is the perfect vehicle for my growing family.

  Kevin Kitts
8 months ago
Good overall service experience. One issue...tough to contact their service department by phone and dealership operator was zero help. C'mon please answer the phone! We had this issue multiple times over the course of a couple of days. If I call a business during normal published working hours, I expect to talk to a human, not an answering machine.

  Joshua Bryant
a year ago
This is seriously an amazing place to purchase a vehicle from! Tommy did an incredible job at getting me exactly what I needed with no push back. We had a couple of issues and he fought through every one of them with us until we were 100 percent satisfied with our experience. Not to mention it s an overall clean and friendly environment! After car shopping for a month, I am glad to have chosen Tommy to go through. I am now a loyal customer and have already been referring people! Definitely 10/10, highly recommend!

  Clare Sanders
8 months ago
Johnson Hyundai of Cary was amazing. I just bought my first car and had a wonderful experience. Will and Alex, who helped me, were super nice and patient the entire time. 10/10 would recommend!

  Stephen O'Connell
a year ago
Sales was great but getting the car serviced is terrible. Getting an appointment for a basic oil change and tire rotation is easy. Bad part is that they are so busy and booked out so the first available appointment was over a month away. After waiting a month to top things off the basic oil change and tire rotation took three hours to complete! Not a good experience.Service: Auto maintenance

  Greg Hanoian
9 months ago
LA did an amazing job in the sales cycle for a new Palisade. This car market is crazy with wait times, LA was always accessible and graciously worked with me when I was annoying him for status updates. Great experience and will buy here again if the situation calls for it.

  T Faiola
a year ago
Great experience at Hyundai Johnson of Cary. Had to have my car towed unexpectedly to the dealership I m the early morning. From the jump they were kind and efficient. Had my car back in great working condition by mid afternoon and they were extremely busy. Jeremy was awesome!!Services: General repairs & maintenance, Auto maintenanceServices: General repairs & maintenance, Auto maintenance

  Ihab Lewis
9 months ago
horrible communication, vehicles always get lost and never able to find somebody to give me an update. Also, we have dropped off serval vehicles and they were there for a month for a state inspection or another vehicles picked up when it s been fixed but it s not been touched and I have to bring it back too much business not enough staffing it s a chaos. I spoke to many managers, including the general managers before and the problem never got solved. Big disappointment.Services: Transmission, Carburetor cleaning, Auto body & trim repair, Auto windshield repair, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Auto power window repair, Steering & suspension repair, Auto exhaust system repair, Auto glass repair, Auto water leak repair, Auto side window replacement, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto engine tuning, Body & Trim, Auto brake repair, Tire rotations, Auto rear window replacement, Engine repair, Vehicle Inspection, Transmission replacement, Side view mirror repair, Auto detailing, Auto A/C replacement, Auto exhaust system replacement, Wheel alignment, Auto sunroof glass replacement, Transmission repair, Brakes, Auto battery maintenance, Auto tire replacement, A/C installation & repair, Auto emissions testing, Auto windshield replacement, Air conditioning, Vehicle safety inspection, Wiper blade installation, Auto interior vacuuming, Auto body & trim replacement, Auto glass replacement, Brake service & repair, Car waxing, Auto maintenance, Auto brake replacement, Battery, Oil change