Import Motor Werks

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  kristin Russ
3 weeks ago
I recently took my BMW 325i for an oil change and other services. I was really impressed with Michael and how he thoroughly went over each detail; He even showed me pictures. I was given a loaner car to use while they fixed some things up. I give them 5 stars. Best customer service I ve seen in a long time. Oh, and I really liked all the snacks they offered : )

  Christina Chantiles
a month ago
Best experience possible! I had a considerable amount of work needed on my E400. The repairs were completed quickly and at a very reasonable price. Tammy, the owner, took the time to meet me and was very knowledgeable and answered any questions that I had. My Mercedes is now running perfectly. Import Motor Werks is my go to "guy" from now on. Very happy!

  Marita Svet
a month ago
Our BMW unexpectedly had a number of significant problems that needed to be fixed. After reading reviews on Google, we decided to tow the car to IMW. The car was assessed within hours and we received the estimate, supported by photos, via email and text. Melody was a pleasure to work with. She answered all of our questions thoroughly and explained the repair process. We were even given a loaner car while our car was being serviced. The work was done quickly and professionally. We are very pleased with the service and will definitely use this shop in the future.

  Mike M
10 months ago
Can't speak highly enough of Tammy and her team! A little over two years ago I started coming here after purchasing my 2006 325i. They did a comprehensive check over and really gave me peace of mind with my purchase. They charged around $150.00 for that. They were helpful and honest, and despite needing a lot of work I didn't feel ripped off. I came back to do my rear brakes, brake fluid flush, and alignment first, which was only around $900 for all that. Then I went again for my oil pan gasket, which was around $1400. I've been back since for regular maintenance, about $180 for a full synthetic service, and they've always done a comprehensive check. They were very fair and helped me figure out when to do what to save my wallet from the shock of it all at once. They sent me pictures so I could see where the issues were and what was going on. I've never felt like they have been trying to just get money out of me. They always send the estimate ahead of time, answer all my questions, and send me check-in pictures once my vehicle is being worked on. They had a very nice comfortable waiting area with free snacks and drinks. Really helpful to me that they provided a loaner vehicle to get to work while they had my car. One of those family owned places you can really put your faith in.

  Casey Cox
a month ago
Excellent mechanic. I've been to several shops to work on my 911, and this was one of the only ones that bothered to call me at every step of the process. Frequent updates, excellent car car, and even provided high quality photos of the parts on the car that needed fixing. Even adjusted my suspension for me! Will definitely be heading back for any future work I have done.

  Mike Eldredge
3 weeks ago
Absolutely perfect. I thought that I had damaged my ECM which is very expensive. It was only a fuse. I only had to pay the evaluation fee $167 and that is it. They even fixed the window auto rolldown feature as well and gave me a loaner car for the day. Everyone should always bring all German vehicles here. They are honest and excellent at what they do.

  George Kehrer
a week ago
Mechanics really know BMWs, at least 2003 X5s. IMW has quality loaners during servicing the vehicle. Everyone smiles and the waiting room has treats, WiFi and fun visuals.

  kimberly neptune
2 weeks ago
They were quick to diagnose the issue and give me a price. Love the online connection to make communication easier. While, I am not having the work completed, I felt the process went very well. Just too expensive to fix and selling.

  Mark Myer
2 months ago
Great service with pictures and updates sent daily to keep you up to date with your car's repair. Not pushy about recommended repairs, which was a big deal for me. Offers a loaner unlike most indie shops.

  D R
5 months ago
Import Motor Werks have been my team for my BMW needs.Mike (Customer Rep) keeps me informed of any issues that arise. My experience with Mike has always been that of humble professionalism.The prices are fair and middle ground in comparison to other local German-specific auto shops and they offer the wonderful additional perk of a Loaner (when available). I want to thank the the mechanics for taking care of my ride, especially when they take it for test drive.Services: Electrical repair, Wheel alignment, Oil change

  Drew Coulson
3 weeks ago
Once again Import MotorWerks hit the ball out of the park! The great customer service and extremely knowledgeable and hard working mechanics have left me completely satisfied. Five stars! I will continue to recommend IMW to the people I care for and anybody needing quality honest work done on their vehicle. I have tried many mechanics in the area looking for an honest and reliable garage for my car and I have finally found it in IMW. I trust the work they do and there is no comparison to the other mechanic garages I have tried. Thanks again IMW crew!

  suresh shetty
2 days ago
Finally my BMW 335 D is running how it should have been, after spending so much money on the repair. Thank you Melody and technicians for taking care of my concern. I was about to get rid of this car, but she is a keeper, I think. Keeping my fingers crossed

  Marcus Callahan
a week ago
You guys are great! Service was very detailed and complete. The inspection was spot on and didn't miss a thing. Thanks to Michael and Kim for keeping me informed.

  Phil M
4 months ago
They scheduled my appointment 1 day after I called, provided a loaner car, and fixed the problem all while providing courteous service. I first called Audi and they weren t able to check my car for over 1 month out and it was a check engine light! Import Motor Werks has earned my business. Audi has lost it.

  David Hartley
a month ago
One of the best businesses I know. Always honest and upfront and willing to work with you. Their work is always great and spot on. I cannot recommend them enough. My wife and I have been depending on them for years.

  Richard Chaves
7 months ago
Whenever I bring my vehicle to Import Motor Werks, I am confident that it (and I) will be treated with care and respect. This last time was no different. I will continue to bring my vehicles here because any jobs required are always done right the first time.Services: Auto engine diagnostic, Auto emissions testingServices: Auto engine diagnostic, Auto emissions testing

  DeJanae Bridges
6 months ago
I m giving them a 4 star because I dropped my Mercedes off for a Service B appointment at 7am. My truck still wasn t done at 4 pm. I did explain to them my frustration and how I am going to be late picking my kids up. That service shouldn t take that long. They were understanding and worked quickly to get my car up to me. We had a problem. I addressed it they worked diligently to fix it so thanks for that! My car runs smoothly too. Good work!

  Mike DiVincenzo
8 months ago
Good price and Great customer service and communication. Micheal makes sure you are informed! Was not easy putting my 2021 Porsche 718 GTS in the hands of someone outside the dealer.Services: General repairs & maintenance, Vehicle Inspection, Oil changeServices: General repairs & maintenance, Vehicle Inspection, Oil change

  Roland Whitley
3 weeks ago
Import Motor Works is an excellent company and professional to send our vehicles. They never over charge for work and they always always do quality service.

  Matt Nelson
10 months ago
Needed new front brakes for my Audi Q7, and I decided to give Import Motor Werks a try after reading their reviews. The price was fair and actually came in a few dollars under the estimate they sent me. I was kept up to date on the progress of the work through text messages. Also, I received a loaner vehicle so I could run some errands while the car was in the shop. After the work was complete, we discussed some issues they found during the multi-point inspection. I didn't feel any pressure to commit doing more work on the car, but I did decide to follow through on a leaking valve cover gasket. We set up the date for the work the following week when it was convenient for me. I had a ride that time so I didn't ask about a loaner vehicle. Again, the final cost was around what the estimate said. Overall, I'm pretty happy with the services provided by Import Motor Works. The only negative thing is that they are an hour away from where I live, but for quality work I'm willing to drive the extra miles.Service: Auto brake replacement

  TarheelTimothy
7 months ago
The team at Import Motor Werks is wonderful! I've been going to them for years, and they keep my cars in outstanding condition at a reasonable cost. They have great attention to detail, clear communication, and offer solid advice. Highly recommend!Services: Auto maintenance, Oil changeServices: Auto maintenance, Oil change

  Geoffrey Attenborough
a month ago
All went well.The Tech. gave certain recommendations of works to go.The oil change and tire puncture were taken of as usual.All in all was a good service.

  John Whatley
9 months ago
My recent experience with Import Motor Werks could not have been any better. From the knowledgeable and friendly receptionist to the competent technician who provided the service required, my encounter could hardly have been improved. The service was timely, thorough, and convenient.I emphasize the convenient because I was unexpectedly backed up against an unforeseen scheduling constraint that had become a distinct problem for me. These folks were able to quickly accommodate my situation and get me back on the road.I will not hesitate to turn to these folks again when my need for auto maintenance arises. I STRONGLY recommend you give this shop a try.

  Marshall Smith
4 months ago
Always professional, reliable, and personable. I've had great experience with my BMWs with them and they really know their stuff.

  Christian Cueva
9 months ago
My car was shaking and had a misfire on a cylinder. They did a great job diagnosing and fixing my car. The communication was great and I liked they sent an estimate via email before. The price was reasonable and the job was done quickly. I plan on taking my car for regular maintenance work here in the future.Service: Auto engine diagnosticService: Auto engine diagnostic

  Michael Peel
2 years ago
I absolutely lucked into the opportunity to buy a very low miles 2008 E350. It needed a Pre Purchase Inspection and a few other minor things that I knew about. What was truly stunning was not only the communication and professionalism I got from Daniel but also they came back with a detailed report of things this car would need * in the next 7-10,000 miles* NOT in the next 7 days. I was told to go drive it and enjoy it and see how it responded after not being driven much the last few years. There are two jobs that need to be done in the next year and Daniel said to drive it 7000 miles and do one in 6 mos when I change the oil and do the other in a year. That neither of them had to be done today, they were just things to monitor and be aware of. If you know anything at all about great cars then you know service is not cheap. I pay for great skill when it comes to great cars but feeling like you can trust someone to give you correct information who will not suggest that all work needs to be done tomorrow or the car will blow up is of equal value... Never taking any car I own anywhere else ever again.Services: Auto engine diagnostic, Oil change

  Suzanne Friis
2 months ago
Excellent communication and service. After the car was assessed, a list of the cars immediate needs, future needs and pricing was emailed for review and approval. This is a professional service center.

  Deborah Stark
3 months ago
I have been taking my BMW to Import Motor Werks for a number of years. They do exceptional work with great customer service.

  Hari Venkat
a year ago
Recently I brought my 2016 BMW 740 I because of a warning 'continued driving possible chassis'. The warning was random and it will go away next I drive. I was talking to Melody the whole time.This is what happened.1) They diagnosed and said maybe it's related to old software on my vehicle. Upgrading the software could resolve the issue. With diagnosis and software upgrade they changed $450+. Not bad.2) Within a week, I got the warning every time I drive. So took them again. Next day they said I need to change 'Air Suspension and distribution block' which cost close to $5000. I said I don't want to spend that much money on my old vehicle. Then they said, it was a mistake and said $3600. I called Peak auto's they gave $2900 quote for the same BMW parts and labor. After I told them about the price, they said price is not negotiable. I said then I take the car. Then they call back and agree for the same price. I lost the trust on them.Another thing. I never got a chance to talk to a technician. Even a BMW dealer would allow me to talk to the Engineer when I go for service.Good things.Their software process, notification about the quote etc., are good. Maybe better than BMW service centers.

  Elizabeth Gonzalez
10 months ago
I don t know where to begin! This isn t the first time I ve had my Mercedes GL450 serviced at Import Motor Werks. Tammy, Melody, and Mike have always provided a no less-than-stellar experience. My repair cost about 4K, BUT anywhere you go, it s expensive to service a Mercedes, so I was aware and prepared for that. It s rare for a repair shop to offer loaners, BUT Tammy does. That was a huge plus for me. I ve never taken my truck anywhere else. From customer service to the actual repair, the experience was terrific, as usual. The quality of their work is impeccable, and I ve never had to take my truck to anyone else or take it back for the same repair! I trust this shop because they stand by their work! If you want your vehicle repair done right the first time around, Import Motor Werks is where you want to go! Tammy, Mike, and Melody, thank you for ensuring our family vehicle is safe to drive.