Autopark Honda Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Parker
8 months ago
Run, don't walk, away from this service center. Two stars due to the service being performed, however route taken was the laziest & most disrespectful to our property.We had our AC Condenser & Evaporator replaced through Autopark in Aug '22, and initially were upset about the pricing, but was told what we got told was incorrect and the pricing was for a predetermined time already (quoted 12 hours, only took them 9) something understandable for an oil change, not so much a 3k AC replacement. Upon questioning this charge we were given a $100 discount, when we pressed further about the charge in general, we were told that they "employed some of the best techs on the east coast" and were strong armed and told that "they weren't authorized to give that discount anyways" and that, "they would take that off and we could come argue with the GM tomorrow". We paid the charge feeling disgusted, but joyed that process was behind us. Or so we thought A few days pass by and we realize that not only did they incorrectly reinstall the dashboard & cracked the screen protector on the head unit (pictures included, this means they weren't careful with the parts to our vehicle), they did not reconnect the hazard lights either. Thankfully we took it back, and they fixed these issues free of charge (or at least, we still paid for the 3 extra hours it took them to redo the work in the original invoice). Unfortunately this is not where our story ends Several months pass by with the vehicle being used mostly as a to-and-from work car, not used hauling people, so the puddle under the rear weathertech seats goes unnoticed. Until one day a friend rides in the back and complains about the wet floor - hold on, what wet floor?Well it turns out in the techs infinite wisdom, they decided to reconnect the AC drain line with duct tape instead of reinstalling it all the way onto the barbed end of the condenser housing (photo attached, you can see where it's disconnected right next to where it should be attached), leaking water into the passenger side front & rear floorboards, undetected for almost a year. We asked Autopark to relook at the car hoping it was still under install warranty and were told that if we wanted them to look at it, it would cost the diagnostic fee, and that we were out of luck.Removing the carpet showed the disconnected hose, and puddles of standing water underneath the carpet from a botched reinstall, all near carpet padding threatening mold growth, and near sensitive electronics for the PEV.Please, need my experience and find another shop willing to do the work. It's just not worth it.Service: A/C installation & repair

  Russell Brown
3 months ago
Always friendly, courteous, helpful and willing to explain the work needed. Facility is clean, comfortable and bright. Preventative maintenance is recommended, leading to fewer issues, longer vehicle life and lower total cost of ownership.

  Filipp Nesterov
7 months ago
I've been to many car services in my time, but this one truly stands out in terms of customer satisfaction and professionalism. I've entrusted my car to them on three separate occasions, and each experience has been nothing short of stellar.From the outset, the communication has been exceptional. Every time I've brought my car in, the team has ensured that I'm kept in the loop with timely and clear updates. They've always been transparent about any repairs that were needed and have consistently advised me on necessary updates and maintenance to keep my car in top shape.Beyond the exceptional car care, what makes this place special are the additional amenities they offer. It's refreshing to see a car service that genuinely cares about its customers' comfort. Whether you're waiting for a quick oil change or a longer repair job, the inclusion of a coffee station is a thoughtful touch that goes a long way. Not to mention, they offer some additional services which are always a pleasant surprise.In summary, if you're looking for a reliable and customer-centric car service, look no further. Their consistent high-quality service coupled with the extra perks they provide truly sets them apart. Highly recommended!

  Cliff Dozier
5 days ago
My wife's CRV came with lifetime oil changes. We were there to have her car serviced.

  Brian Stearns
4 months ago
The drivers side seatbelt on a new Honda CRV i purchased from Leith Honda is broken. Not only could i not get an appointment without having to try several Honda dealers in the area... Absolutely no one saw this as a major safety issue.Only after i spoke with a manger did they fit me in, only to tell me after 90 minutes of waiting that "it's broken" and "they will have to order the parts."(It's a 2023 model i bought months ago)Finally, the parts come on and guess who the service department calls? My wife's EMPLOYER, informing them they will only keep "the parts" in stock for 20 days, and they'd better make an appointment. Where did they pull that phone number from?Can you be anymore disconnected from your customer base? Could they show any less concern for my safety? They don't seem to have a grip on reality. All i want is a working seat belt. Who knew it was near impossible to fix?

  Lana Hunter
a year ago
First time at Cary Autopark Honda service dealership. Everything was great from check in to the service advisor keeping me informed and updated about all the things with my car. To the waiting area that was clean, quiet, cool and good Wi-Fi. Tons of water available and clean bathrooms as you wait. Thank you for such a great experience.

  Sean Allen
a month ago
The service advisors are always honest. They never try to sell me on something I don t need. I ve tried other Honda dealers in the area and they are not always honest.

  Jodi Elisabeth
3 months ago
Very frustrated. I made an appointment to get an oil change for my leased car. After waiting an hour and a half, I asked for an update and was told it was still not ready and would be another hour. What is the point of making an appointment if you cannot honor it? Taking the car back to the dealership is almost an hour round trip for me already.

  Shankar Gaur
3 months ago
Quick, professional, courteous. I used them for the first time two weeks back and had a fantastic experience getting my car serviced.

  Justin Francis
2 months ago
Very cool experience. Worth the drive from Sanford. Digital updates with texts and videos. Staff are very responsive.

  Alody Rivera
2 months ago
I've bought two cars here. I always come back even if I live an hour and a half away

  Pam Bridges
3 months ago
Tiffany in Client Services really goes the extra mile to help customers. I couldn t ask for better assistance with recalls!! I hope I get her the next time I need service!

  Marion Miller
8 months ago
I do not know what happened to the service department. This is my 3 rd vehicle from this dealership and we have had such terrible experience with their service department. We went for service appointment and they ordered the wrong tire . We had to drive back again the next day for appointment and the service department did not have us in the system for that day. The service guy got us in because my husband was very upset . I called today because I have a red light flashing and called because we just had them do a complete check up on our car for a trip. I left a voicemail with three different people to ask about it and even asked for Todd Stephens who is Service Manager not in today did not even ask if I wanted to leave a voicemail. I have to drive there again from Lillington tomorrow to talk to someone since no one answers the phone and do not return calls. It s sad that a business we really loved the dealership professionalism has treated us so badly and has gone downhill so badly.Service: Tires

  carol verbeke
8 months ago
We arrived on time for our appointment and were immediately greeted by our service agent, Omar A.. Our car was quickly taken back for service. Omar gave us an update on our vehicle and explained options for additional services we needed. He was very friendly and polite. The service was very quick, thorough, and budget friendly. Thank you Classic Honda of Texoma!

  Nathan Wheeler
2 years ago
I am very impressed with their terrific service. Their appointment offer for 2 days from my phone call was very welcoming. My wife's Odyssey was well cared for and fixed. Mr. Matt, service tech, did a great job. I recommend this dealership.

  Dong Chen
2 years ago
The service in this place is nice and easy. The service appointment can be booked easily with a phone call. There are two doors to separate the express service from the regular services. Waiting in the counter is like staying in a bar. I can plug my laptop and continue my work without any interruption. The mechanics are professional and helpful. Ayecha explained the different items and the individual costs clearly before letting me to make the final decision. Many details are sent through text messages. Quite satisfied for the service over there.

  Mohan Krishna Reddy Bade
a year ago
I took my vehicle to the service center for an oil change and was informed that it would take an hour and twenty minutes. I waited there for the entire time and then find out that the process had not even begun yet, the service was extremely poor and status is not communicated during the wait, resulting in a complete waste of my time.Service: Oil change

  Mike Williams
10 months ago
Took our Honda in for a tire pressure sensor issue. Service rep was exceptionally courteous and professional. He quickly addressed the problem and there was no service charge.

  S D
9 months ago
Always Great Service! Great Auto Repair Reps and all the way to Cashier Thank You so much! Mike was awesome too Tysm My car feels like new again!

  Tonee Young
a year ago
They run like a well-oiled machine, quick and efficient at a fair price. Scheduled online, and wasn't sure what was wrong with the car. Drove the car into the "triage" area then they assessed it and priced it within 10 minutes.Service: General repairs & maintenanceService: General repairs & maintenance

  Kyle Fritsche
2 years ago
They were able to diagnose the issue rather quickly. They were able to provide a loaner during the repair. It was definitely alot more expensive than other shops but I was in a pinch. The actual work seems to be done well (hard to tell)However. When I received the vehicle back it was filthy. The steering wheel had grease on it. The back seats were folded down for some reason crushing the things in the back seat. The vehicle hadn't been rinsed down or vacuumed out at all. When you spend this amount of money to get work done It would be nice if they did what other shops did and went the extra mile. It takes 5 minutes to rinse a vehicle and quickly vacuum it out.Other than that the work was done quickly.Not a bad place if you are in a pinch

  Rohan
5 years ago
Big shout out to Andrew and James from parts department for helping out going beyond. They are rockstars. Appreciate this kind of service. Also CJ in service for amazing service. Thank you!

  Amy F
a year ago
I purchased my Accord here and had it serviced on 3 separate occasions. However, trying to schedule service has become increasingly challenging in the past year. The service desk person insisted that I tell her what service I needed and was not at all helpful, even argumentative when I wasn't sure. Also, she was not helpful in setting up an appointment for a safety recall from last November. I have taken my business elsewhere and the customer service was exceptional as expected from Honda.Services: Tire rotations, Oil change

  S. Graham
10 months ago
(06-23-23) I have bought five cars from this dealership and had the intention to buy the 6th when the '24's come in. I brought my newest one in today to be serviced and the check-in tech decided it was time to argue with me even though I had thoroughly researched the problem and tried to offer feedback. Apparently, as the owner you have no insight even though you're in the vehicle everyday. This guy was rude, belligerent and, apparently, he really didn't like the fact that I might know more than him. I don't think I'm going to come back to this dealership. I'll give someone else my loyalty because my loyalty is never reciprocated by Auto Park Honda. Sorry, Auto Park, you can thank your service department for the loss of any future purchases.Today's visit was a service visit, Oil Change, always a pleasant experience but, as anywhere else, bring something, besides your watch, that passes time. You will wait at least an hour or two. They will, of course, try to upsell services so, be prepared.The coffee is back; bonus.It was a wonderful experience a few years ago when we bought our first vehicle. Today's purchase was just as easy to find and made agreeable in price thanks to Jackson and his professional approach towards such a major purchase.

  Jessica Johnson
8 months ago
Jon Anderson is the absolute best service advisor!!! Hope to work with him for future visits. Can t say enough good things about Jon!Service: Oil changeService: Oil change

  Randy Sweigart
a year ago
Outstanding service! Dylan Clayton, my Service Advisor, did a great job of explaining the maintenance details and keeping me updated on the progress. Highly recommend!!Service: General repairs & maintenanceService: General repairs & maintenance

  Juman Takeddin
2 years ago
Best service experience I've had.Online booking - done!I was able to find next-day appointment..Pulled in, they get to you right away.Eldwin is helpful, kept me posted, professional and friendly.They even send videos of your car in the shop so you can see what's going on.

  Mohammed Al Saffar
7 months ago
Worst service center ever, the technician was rude for no reason. They charged me $500+ for something didn t fix the issue. Then charged me again for the sensor that fixed the issue.

  Ingrid Harris-noble
a year ago
I was in and out with an oil change and tire rotation and balance. Typically see Stephanie but she has been promoted. Lorin was great professional, friendly and courteous. In the three years I've had my car I've never had an issue with Cary Auto.

  Haston Guess
5 months ago
Solid service, did exactly what was requested and had no surprise charges.