Chapel Hill Tire - Carrboro
4.6 (880)
203 W Main St, Carrboro, NC 27510
(984) 528-3084
locations.chapelhilltire.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Helen Sharma
a month ago
I love Chapel Hill Tire! They re always so nice, thorough, and helpful. Every time I go elsewhere for a second opinion I find that Chapel Hill Tire has offered me a price as good as or better than their competitors. Shout out to Jeanna at the front desk for helping me prioritize work when I couldn t afford everything on my list. My Subaru has 140k miles on it and still runs like a dream, thanks in no small part to these guys!
Michael Jensen
a month ago
Chapel Hill Tire - Carrboro is absolutely amazing. They are professional, friendly, and quick. My car had been having problems starting over the last few weeks but every time I took it in (I went to a few other mechanics) no one could tell me what was wrong. On a Friday around noon, the car wouldn t start. I called several places to see if they had any openings that day (this is my only car and didn t want my family to be carless for an entire weekend) and Chapel Hill Tire - Carrboro was able to see me right away. Before the day was out they told me what was wrong and fixed it. Finally someone was able to help!! They also drove me home while they worked in the car and picked me up when the car was done (I guess this is a complimentary service for local residents) but this kind of service just blew me away. They never pressured me into paying for more services either. They definitely won my business, and I am so grateful to have found them!
Sarah Reintjes-Tolen
a week ago
Always so friendly & accommodating. Both me & my mom have been taking our cars to Chapel Hill Tire for decades. Always really quick turn around & fair pricing
EB_21
a month ago
I can't recommend Chapel Hill Tire- Carrboro enough! The entire team was professional, friendly, and honest. Matt answered all of my questions and provided updates via call and text to make sure I was in the loop with everything. I will definitely be coming back for future car service!
Sean
2 months ago
The folks at Chapel Hill Tire in Carrboro have been taking care of my partner's car and my car (both of which are older) for the past couple of years, and they never disappoint! The quality of their service is tremendous, and they're always professional. You're in good hands here. Highly recommended!
Lisa Valdivia
4 months ago
Chapel Hill Tire was easy to schedule with for multiple services on one day and they accommodated my schedule which changed twice before I could actually get my car in to the shop. On the day of they worked to accommodate the time by which I needed my car back. They also provided clear communication and estimates on services before completing them. Great customer service, thanks!
Becky Boyles
a month ago
Chapel Hill Tire always goes above and beyond. They are very knowledgeable, trustworthy and know how to value their customers. We have been taking family cars here for decades and will continue because of their service.
Isaac Joseph
a month ago
I came down 2 and a half hours from Charlotte to chapel hill for the weekend but in the last 30 minutes my cars check engine light started flashing and every time I tried to accelerate my car would shake. I regret telling them my situation because it seems they tried to take advantage of my bad situation. What should have been a simple fix of the spark plug and ignition coils turned to a whole array of problems saying it would cost me $2950 to fix but I told them I just wanted the ignition coils and spark plugs changed so they dropped it to $1065. A still outrageous price for the work needed. As I needed to drive back that day and was on a time crunch they were the only place able to get me in i was low on options. So I decided to drive back despite all the problems driving 2 and a half hours with a misfiring engine potentially damaging my engine and catalytic converter but I already have quite an old car so it s about time for an upgrade anyways. I made it back and took it to my go to mechanic and they did a free diagnosis compared to chapel hill tires $95 diagnosis charge and for the same fix with the addition of 2 more ignition coils and a new air filter the price dropped $655 to a total of $410 for everything... I usually don t leave bad reviews but they seem to have a twisted morality and who knows how many clueless college students or others they have tried to screw over.
Chiara Sabato
3 months ago
I had a great experience getting a state inspection here. I made a same-day appointment and they were able to have my car back to me within an hour. Great customer service and a kind staff!
Adrienne Patrick
3 months ago
For the last 4 or 5 years, our family has chosen Chapel Hill Tire (Carrboro) for all our automotive needs. We have found everyone we ve worked with to be friendly, professional, and helpful. They have offered competitive prices, as well as service that takes so much of the
josie lafreniere
2 months ago
Showed up with a leaky tire 15 minutes past closed on a Friday afternoon. They were willing to stay late to swap me into my spare and were able to special order my new tire to be in by the following Monday. Really saved me when I was in a pickle and extremely affordable. Would absolutely recommend
Jeff Worsham
3 months ago
Thank you again Chapel Hill Tire-Carrboro for your prompt, quality work. We underwent a significant front end overhaul on my F-150. Bobby did an amazing job and she drives like a brand new vehicle again!Pleased return customer,Jeff
Patricia Collins
a month ago
Excellent service following car being towed because of flat tire. They did a comprehensive inspection and made necessary safety repairs. Great communicators with friendly customer service.
Wayne Thomann
a month ago
Very good communication and kept me up-to-date for an on-time completion. Work was done very quickly even though I added an unplanned request. I have always been very pleased with their professionalism and quality
Diana Whitney
4 months ago
CHT got me in same day as tire problem. They gave me a time frame and got tire repaired and state inspection done earlier than promised. Service and quality of work were both great. I ll be going back. Highly recommend.
Prashant Gupta
3 days ago
Squeezed me in on short notice for a flat tire on my Tesla. Found a way to fix the tire instead of a replacement. Did a full inspection and helped align my tires. Lastly - helped me to pickup my car after their business hours. Nothing but good things to say about them.
Marianne Rohde
2 days ago
I really appreciate the customer service, the digital review summary of work completed and the courteous shuttle to and fro while they work on my car .
Julia S.
4 months ago
I took my car in for a state inspection + tires rotation/balance (I got my tires from them) on Monday. But the report says a bunch of things I don't need right now, such as rear park light are working but they said it's not, I already changed my spark plugs but they added it, and saying there was oil leaks when my friend and I were just under the car and checked everything as we did the oil change, and I made sure that there was no oil leaks and wiped all things clean etc. These tactics are common amongst car shops, I understand the practice to create issues and up-sell; but to someone who cares for her car, it was tasteless and low bar, because I am on top of my own maintenance for over 3 years. I am debating if I'd go back again for tires and other services. This was my 3rd or 4th time with this Carrboro location, and I usually give a place a few tries. This past Monday just wasn't stellar.
Nguyen Tien Anh Quach
a month ago
Five stars for CHT! Everything was smooth and fast. Love how they offer free shuttle. They really think about customer satisfaction!
Michael Richter, DDS
5 months ago
Always a great pleasure working with Chris up front. Glad CHT found my oil leak was just a loose oil filter. Just can t figure how it came loose in the first place. Then we got into replacing front AND rear suspension. Probably really needed it. But looking at labor costs, I regret I went into dentistry when I should have studied automobile mechanics. I might have retired earlier. Chris said that my 2014 Caddy SRX would drive like new again after suspension replaceme. Not quite true. The ride was actually a bit rougher than I remember. Just not the same smooth magnetic ride Cadillac was so proud of. But I did notice the car handled a lot better than before like it had racing suspension instead. And that s a fair trade for me. I enjoy the better handling now. So no complaints about the results of the work done. Still, I think I would have done a lot better in life if I d gone into car repair instead of doing root canals.
Maggie Soltis
2 months ago
Really kind, helpful staff. Recommended a walk to weaver street for brunch while waiting which was wonderful as well. Will continue to go back for alignments on my 2023 model y (I include this as I learned the hard way that most places won t do this)
Danielle Lovell
6 months ago
I ve been taking my car for years to CHT Carrboro for general maintenance as well as repairs. It s very easy to schedule online. An actual person confirms the appointment via email. They send updates via text, you can text back and they reply very quickly. They send a detailed, easy to understand vehicle report, with quotes for repairs. They re very transparent about costs and quotes are itemized. I really value the ease of communication as well as their efficiency. Their customer service is phenomenal and every staff member I ve interacted with has been so nice and helpful. They re knowledgeable and completely professional. They offer transport if needed. My experiences over the year have been nothing but positive and I wouldn t dream of ever taking my car anywhere else.
Forrest Hurley
5 months ago
They broke one of my wheel studs while replacing my front tires and wanted an extra $300 to fix it. They also told me that my car would be ready to be picked up at 9 am the day after I dropped it off and they had not begun work by 10ish.Edit: They did not advise that the stud would have to be broken to put on the tires; there was no communication until after the stud was already broken.Service: Tires
Britt Britto
5 months ago
TY for the same day service, fitting me in on an especially day.The plastic cover you removed a plastic cover under the hood which had torn and was dragging on the road as I was driving.It was very annoying and I didn't want it to cause any other problems .By leaving my car a few hours and being patient, I got a really good deal! My total charge for your time and labor was $0.00!TY once again! I'll be back for my oil change soon!
Russ Johnsen
6 months ago
These guys stepped up to help us on a simple tire repair and gave us great service when their competitors couldn t give us the time of day. Tho they couldn t get to it immediately, the gave us a shuttle ride home (and back)!! Great service. I ll definitely use them again to service other things on my car!!Service: TiresService: Tires
Eli Gaz
8 months ago
I brought my vehicle here because it was having major issues. I have to say, I m very impressed with the customer service I received and how easy the whole process was. I was given a detailed quote of everything that needed to be repaired. When I spoke with a representative I was given honest feedback. I was never bullied or pushed to pay for repairs I didn t need. I really appreciate the representative working with me to figure out the best solution for my vehicle. In the end the cost of the repairs outweighed the value of the vehicle. Even though no work was done in my vehicle I still highly recommend this location because of the good morale characteristics represented here.
sarah scott
2 months ago
My experience at Chapel Hill Tire was great. The the staff was very polite,and they assured me that I was in good hands with them. I will recomend Chapel Hill Tire to family and friends.
Alba Ambert
5 months ago
Excellent service, prompt and efficient, as well as friendly. I am very satisfied with this auto service business. They are my new go-to when I have car difficulties. I recommend this company wholeheartedly.Services: Air & cabin filter replacement, Auto battery replacementServices: Air & cabin filter replacement, Auto battery replacement
Connie Eble
6 months ago
On a Monday morning with at least six clients with various mechanical problems waiting as the doors opened at 8AM, the service personnel took care of us quickly and courteously, giving full attention to each of us. I was particularly distressed because of warning icons that had suddenly appeared on the dash board. It turned out to be the battery and alternator. CH Tire provided me with a ride home. Throughout the day they kept me apprised of the progress and sent their personable driver to retrieve me at the end of the day when my car was ready. Thanks particularly to Gina and the other front desk personnel who do such a professional job.
Gregg Melville
6 months ago
Chapel Hill tire has always been very professional and I have never had any problems on any of the work they have provided on any of my 7 vehicles. They have a 100% success rating we re My vehicle manufacture repair shops have been a dismal 35% on getting repairs done right and on timeServices: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Tire rotations, Vehicle Inspection, Auto A/C replacement, Auto exhaust system replacement, Wheel alignment, Brakes, Auto battery maintenance, Auto tire replacement, A/C installation & repair, Auto emissions testing, Air conditioning, Vehicle safety inspection, Wiper blade installation, Brake service & repair, Auto maintenance, Auto brake replacement, Battery, Oil changeServices: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Tire rotations, Vehicle Inspection, Auto A/C replacement, Auto exhaust system replacement, Wheel alignment, Brakes, Auto battery maintenance, Auto tire replacement, A/C installation & repair, Auto emissions testing, Air conditioning, Vehicle safety inspection, Wiper blade installation, Brake service & repair, Auto maintenance, Auto brake replacement, Battery, Oil change