Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ray Culler
3 months ago
Went in for a car inspection, something they started doing recently. The team that met me outside and the staff inside were Very Friendly and professional. They handled everything pretty quickly and was on my way less than 30 minutes from arrival. Highly Recommend them!
Jody Jo
2 months ago
Get my car serviced here every 5K miles. Staff is friendly and helpful.
Sally El-Vail
6 months ago
Love the car wash and had my oil change here every vehicle of mine service here is fast
David Jenkins
7 months ago
This entire team executes superb vehicle services, oil changes and inspections, and a real standout leader, I took note of, was Richard, who is a untiring professional who walks the extra mile for customer satisfaction!
Joseph Kuri
5 years ago
My wife and I love this business. The staff go out of their way to make you feel welcome and are some of the friendliest people I have ever met. The quality of work is exceptional too. Whether you are going in there for an oil change or a tire plug, they can give you the same great quality service and go So far as to even vacuum out your car just as a courtesy. There are honestly not enough good things I can say about this business
Jenifer Fennell
5 years ago
Great staff! Dennis...your the man! It s been a long time that I felt I could bring my cars anywhere and trust in the service and what they were telling me. I feel like they keep my family in mind when making recommendations. ALWAYS efficient and fast! And Heck for excellent service and trust....I d wait, but I m always surprised at how quickly they work. Car wash is equally great! I have 4 kids and utilize their vacuums and wash services often. Never had a problem. Bring your cars here...They ve got your back!
Pamela Oppenheimer
2 years ago
I m very nervous, borderline scared, to find someone new to touch our vehicles. Unfortunately, there is too high a prevalence of untrustworthy mechanics especially in the Fayetteville area and even worse if you re a woman because they try to take advantage of you. Then, if there s a problem with the service you have to be ready to fight. Which has happened a lot in the area. I m still working on finding a permanent mechanic but I wanted a local place for oil changes. I ended up going here a month ago. Service was great. The last few weeks I ve had an odd leak and now that I definitely know it s from my recent oil change I was dreading bringing it back due to the aforementioned reasons. I had my boxing gloves on ready to defend myself but I didn t need to. They said to just bring it around and they d check it out, the filter wasn t tightened correctly so it definitely was fresh oil leaking, they fixed it, topped it off and checked the other stuff they touched to make sure. They thanked me for understanding and Ashley(I hope I m spelling that correctly) was very kind and obliging. At first I was thinking, great, have to find a new place again but now I may just give them one more chance. They handled themselves perfectly. Thanks guys. :)Service: Oil change
Jacob Draper
3 years ago
Best car wash on the East Coast. Get the managers special to keep your car looking new year round.
Alan Hill
7 years ago
Very nice people very pleasant place not too expensive includes car wash and vacuum after an oil change very pleasant experience
Christopher McWillis
2 years ago
I've used the car wash at this location for more than two years, now during a transition within the company the car wash has been down for approximately two months. The issue is that they have been charging my account, a total of $179.94 because I have three vehicles on the account. I attempted calling Josh, the Area Manager by the contact number provided to me and all it does is ring. Worse experience with this company ever. Mr. Josh, please answer your phone.Update:Finally received a returned call from Mr. Josh and he made sure I was refunded both months drafted from my account, and it hit my bank the same day. Very please and will continue to be a customer. Thank sir.
malissa LaChance
3 years ago
By far the best oil change experience I've ever had, especially with kids! All of the staff members were super friendly and informative. It was also quick, all for an amazing price. I will not be going anywhere else from now on!Service: Oil changeService: Oil change
Jacqueline Pisanelli
6 years ago
Love this place! Staff is super friendly, prices are fair, reasonable, and best of all, you're in and out! Would highly recommend anyone to come here and I'll be back again. Free car wash with every oil change and also the luxury to use the their vaccum for free. $7 off every oil change if you come back before your oil's due date or before the mileage is due!
Ben Foust
4 years ago
Friendly and fast service. I have taken all of my vehicle there and never once had a problem or issue. It may be the free car wash after he oil changes.7/15/19 had the first problem with this place took my company fleet vehicle in for an oil change they said I would have to come back because the only guy that can put in a fleet vehicle was not there.If doing business hinges on one man I believe more training is in order.
Danielle McElroy
5 years ago
Honest and very helpful. Went in for an oil change and a leak in my tire. Dennis told me that the oil change was unnecessary unless I still wanted it and also pointed me in the direction of where I could go to have the tire repaired since they were unable to. Dennis even called the next shop and had them waiting for me when I got there. Unbelievable customer service. Their integrity is beyond any facility I ve been to prior to.
Linda Smith
2 years ago
I was struggling at the gas station next door with the air machines when the gentleman at shell rapid walked all the way over to let me know his guys would be happy to help me. I gladly accepted cause it s so hot out and good thing I did cause I was trying to put 15 more psi in my tire then needed.! But thank you it s seriously the kindness of the action that warmed my heart. I will be sure to pay it forward !
A. Apron
4 years ago
Been coming here for years... totally best place within 600+ miles to get a wash. Excellent service, great staff...I try to tip em every time I go through cuz they're thorough. Never end up with an oil-filmed windshield! Thanks for keeping such a nice establishment!
Anthony Williams
2 years ago
I like going here out of convenience. Here lately the car wash has been leaving tire cleaner on the side of my vehicle. Also, early in the morning, the vacuum seems to have less suction than normal.
Basil
5 years ago
The mechanics are always super nice and quick with my service so I'm not sitting around for hours. The car wash works for my car very well and I've never had any issues with my car coming out just as dirty as when it went in. As a Lyft driver my car needs to be clean at all times and this place is great for that!
Latasha Quick Marsh
2 years ago
I purchased a monthly car wash subscription. I paid twice. The last time I paid was 5/28/2021. I used the car wash at least 8 times before then. I used it twice afterwards until yesterday. I pull up and it wouldn't let me through. I show the employee that I've paid so he let's me through. I go to talk with someone today and was told they canceled my membership on 6/1 because the sticker was not sticking to my car. The sticker has never stuck to my car. Nothing gets stuck on my car. I was not offered a refund or partial refund neither was I told the sticker had to be stuck to my car. Highly disappointed
Chanelle Santana
6 years ago
I have tried a few different locations around the Cameron/Spring Lake NC area (for car inspections, oil changes etc) and I don t have anything bad to say about the other places but Shell Rapid Lube wasn t just OK like all the others. They went above and beyond to make sure all my questions were answered, my car was well taken care of and I was comfortable while waiting.Something that really stuck out to me was the fun atmosphere. Everyone that was working seemed genuinely happy to be there and were joking with each other and the clients.I highly recommend She ll Rapid Lube for your vehicle needs (and a genuine smile)!
Geshya Griswold
2 years ago
We waited 2 hours with no wait to get oil changed. They acted like we were not a priority and still waited for 2 hours. I suggest that NO Veteran go there cause they were totally disrespectful for to me. I m a 24 yeah army vet and have never felt so disrespected there!!!!
Tamica V
5 years ago
Awesome customer service. Genuinely phenomenal service.!!!!!! Dennis of Shell Lube assisted us with a flat tire. My husband and I were across the street with a flat tire, no spare, no Jack and we called Shell across the street and Dennis said are you the car on the shoulder of the road I was actually grabbing some gear to come assist you all. Dennis came assisted us to Shell as I tire was unrepairable he then took us to Harrell's Napa and helped us get a great deal on a brand new tire. Dennis wanted to assure we we're safe bottom line and refused any compensation for his help Dennis Truly is the definition of a GOOD SAMARITAN helping those in need. Also, we received other services at Shell Lube and I must say the workers of Shell Lube provided excellent customer service checking in on us periodically and updating us on our service in which was super fast. Thank You all!!!!!!
Ms Christie
6 years ago
Friendly, fast, & professional staff. The waiting area is kid friendly and clean. A history of solid and dependable service. Auto maint. comes with a free car wash and they have MIL discounts. All around a great experience.
Bj Pace
3 years ago
This place has been up and down since opening. I mean, its a car wash so, it's a car wash. Lol. Although the last couple of visits, there is a guy who went above and beyond scrubbing the front, sides, and back of the truck. Including rims. I was very impressed with him. He took his time and, and in my opinion, an exceptional employee.
Krys Swyg
6 years ago
I've been going to these guys for a year. I've really been happy with their service. They have gone above and beyond and in the off chance they couldn't fix a problem, they referred me to a reliable auto mechanic. They are the first place I go when I have a problem.Plus! Free car wash? Free vacuum? Discounted oil change with their coupon... and 7th is free! Can't beat that!
Carlos Wigington
2 years ago
Went through the car was and the tire shine was only working on one side,. I informed the worker that my passenger side tires were shining and clean, but both drive side tires were dirty. They had me go through the wash again and it was the same thing driver side tires dirty and passenger clean and shining. No resolution offered so I just left.
Rebbeckah Reagan
3 years ago
I went for a car wash and one of the rollers broke my windshield wiper on my vehicle. Dennis Thomas was the employee who helped me with the issue. He was very friendly and helpful making sure that the problem is fixed! While it is a bit inconvenient what happened; because of Dennis I will return in the future again, since they have great employees who want to make it right and do everything to help the customer with any issues.
Jonathan Guin
2 years ago
Went to get an inspection and couldn't due to Valvoline who bought them out not fixing their machines employees are also very unhappy during this change and most are being let go except maybe one or two employee's. I've been going to the shell rapid lube for nearly 10 years and never had any problems till now.
George
3 years ago
I always come here for my oil changes. Always quick and friendly. No hassle. I appreciate that they rarely try to upsell any services or products and they're not pushy about it either.Free car wash with your oil change too.
Marshall M.
2 years ago
The car wash services and inspection services are acceptable. However, I don't suggest getting your oil changed at this location. I had the oil changed on my truck about 4 days ago. The truck is only about 2 years old. I asked to have a full synthetic change done on top of an inspection. Both were due at the same time. The next day I noticed a burn oil smell coming when driving down the road. I got home and figured it was the car next to me since I didn't expect it from mine. Never had that problem before.The next day I smelt it again and finally looked under the hood when I got home and it looked like an oil bomb exploded under the hood. There was oil everywhere. It looked like who ever filled up the oil had missed the oil fill location and not noticed right up. Not expecting much else I went ahead and washed it down / cleaned it up.Two days later i'm coming home from fishing with my kids and smell it again. Figure it couldn't be me, I cleaned up the mess. Maybe something I missed and drove home. I get home and look in the drive way and there are drips of oil. I have one of those under engine / transmission covers from the factory. So for there to be drips of oil means it must be pretty bad. I parked the truck and went in side to let the engine cool. Figured if it's done, it'll be shot even after it cools down.I go out to look about 10 minutes later and there are 3 new pools of oil under the truck. They were about the diameter of a dollar bill each. I looked upwards and saw oil dripping on the forward most cross member. I touch the cover under the engine and tranmissions and it's not bolted in all the way and flopping all over. I reach between them and feel oil all the way up the block with my hand. The oil plug is in. I open the hood again and look at the dip stick and it's not inserted all the way. So I pull it, clean it, and check the oil. The oil is way beyond the max level marking.So here I sit frustrated, wondering if my engine is about to be trashed. I didn't think to check the dip stick the other day assuming that was normal. For it to not be inserted all the way is pretty bad. l didn't clean that far down the other day since I though this was only a minor miss when filling up. I also rinsed my engine, so I wonder if I got water in my oil sump now. Have turbos... so it could get water in the turbo bearings. So beyond being disappointed... what do you do? I will most likely change my oil to ensure it was done right. I won't go back there for oil changes. You hear horror stories in general, but figure they were an over glamorization.I will add, the staff were nice and courteous. It took a lot longer then usual to have the oil change and inspection done.Service: Oil change