Joe Hudson's Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Xavier Carrington
4 months ago
"Joe Hudson's Collision did an outstanding job fixing my red Chevy Silverado after a side-swipe incident. The paint match was flawless, and the repair work was meticulous. The staff was professional, and the turnaround time exceeded my expectations. I highly recommend their services for top-notch collision repairs."

  Becky Kunstman
a week ago
Everyone there are so nice and friendly. My car is still there being fixed, but I am getting updated along the way. I am very impressed with how they treat their customers Hopefully I don't need my car fixed again but if I do it will be them I choose.

  Brian Hill
a month ago
I chose Joe Hudson's in Burlington because they repaired a car for us a year or so ago. They did such a good job that when a deer ran into the side of my son's car on the highway in Virginia, we chose to bring the car back to NC to have it repaired here. Our car was repaired on time and it was done professionally! It looks great - like the deer never ran into it! Actually, it looks better than it did before!

  Bill Saunders
2 weeks ago
Look no further if you need collision repair, this is the place to go. You re kept updated throughout the process and the quality of their work excellent. No re-working needed. The job was done perfectly and I could not be happier. My car looks great!

  B Whit
3 months ago
I should have read these reviews before I dropped off my vehicle. My insurance suggested them,� so I assumed they were reputable. They've had my vehicle going on 6 weeks. I needed the bumper replaced. Regular old plastic bumper, no fancy sensors, cameras, or AI, just plastic and foam. Last week, I received a text message (that's the only helpful communication that you get. I tried calling multiple times and no one can ever answer any questions) stating that the vehicle was finished being painted and is now being reassembled. Then today I another message saying they are waiting for another part. Reading the other reviews I have no clue what condition my vehicle will be in when I get it back. Shame on me for not reading these reviews first

  Veronica Johnson
2 months ago
I was rear ended and needed to have the bumper replaced. I dropped off my vehicle on Wednesday. I immediately started receiving text messages about the progress of the repairs. I picked up the vehicle a week later. Super fast service! I am very pleased with the repairs. Everyone was very friendly and courteous.

  Loretta Jackson
11 months ago
Car was in not at fault wreck. Insurance chose them. They sent me a text last week saying car going to paint. Called this week and now damages are at $12502 and told it is now totaled! They started at around $7500. I went to get my stuff out and found the car broke down with body parts stuffed in car. Front end not painted and upon opening glove box, I now find I have mice in my car!!! This car was paid off before wreck and even driveable after the wreck. Now it looks like it is worth $0!!!Pictures attached show at wreck, then after Joe Hudson s got ahold of my car sitting in empty field 3 months now!!Service: Painting

  Bernetta Watson
a month ago
Scott the manager that oversees the repairs of the vehicles, he listened and heard my concerns, and gave me the answers that I requested. Taylor up front was so cheerful and supportive they both together made this process a lot easier than I expected. God bless them.

  Brian C. Wardlaw
2 months ago
They were a "preferred shop" of my insurance company, and I found out why! They had great customer service, from the front desk to the final inspection! I found a spot on the paint surface that needed some extra attention and when I took it back to them, they found another couple of spots that didn't meet there criteria, so they fixed those as well.The car looks great! Thank you!

  Lisa J
2 months ago
Our 11 year old truck was hit by a deer. We knew parts may be difficult to find, but Scott and his team are AMAZING!!!!! They kept us updated at every step. They had ordered some parts and when they came in they were damaged. They did not want to put on sub-par parts. This was very thoughtful of them. But, they did check with us first because it made the repairs take longer.They are ABOVE AND BEYOND with their EXCELLENT CUSTOMER SERVICE!!!!! We would never go anywhere else!Thank you, Scott and Abby and all of your team. It's a huge pleasure to have worked with you all in this situation!!!100% recommend!!!!

  Bryan Collier
4 years ago
From start to finish I am so over the top impressed with the staff and workmanship!! Very informative from the initial estimate, to when parts were ordered, to estimated delivery of the completed work. They handled insurance, the rental car process, and always kept me informed! They also delivered the finished repair 4 days earlier than promised. My GTI looks perfect again!

  Teresa Sisco
2 months ago
Joe Hudson did a top-notch job on my vehicle. Customer service was great from beginning to end. I highly recommend this business.

  Cam.25
4 months ago
Our insurance recommended this company to fix the damage on our SUV s bumper and headlight. We took it in Oct 18 with an estimated completion date being Nov 3. However additional damage was found but communication from this company has been TERRIBLE. They say they will call you back and won t. I ve had to reach out three times to hear an update. First excuse was the bumper that was ordered came damaged- 2nd time ordered from a different company and are currently waiting for it since it s on back order fast forward a month later I still have no car & NOW having to pay for a rental car out of my pocket. Hasn t been such a pleasant experience!

  Wallace Cole
a week ago
Awesome work, very professional with detail Great to see a business whose employee(s) obviously take pride in their choosen professions

  Alma Anzaldo
5 months ago
Joe Hudson was a frustrating nightmare to work with (My insurance picked this shop ) every tue & Thursday I would get the same copy and paste text message giving me a update. Car was in Shop From the 1st week of May until October 13, 2023. I was told completion date was going to be in the month of June. Front desk was never pleasant to work with. This morning I called to give my complaint that my car is not driving as it should! Got told what I was told & took my car elsewhere. I d rather pay out of pocket then deal with this location again.

  Robert Pilgrim
a year ago
Sent my car to be repaired only for a piece to break off upon coming home with car after talking to joe hudsons they claim it was on there at pickup and they did nothing to it. They obviously dont care and will likely continue serving there customers in such a way be warned before u go to them

  Ruben Lopez
4 months ago
Leslie did an awesome job. I have been coming here since it was Darrell Allen and the experience is still top notch. Keep it going!

  Carol Stanley
2 months ago
The absolutely nicest and professional collision center. They handled all the communication with my insurance company and I just dropped it off and picked it up repaired. I could not be more satisfied.

  Wilbert Grubbs
3 weeks ago
Great job took longer than expected but they communicated each step of the process not like other body shops I have dealt with

  dwight kirkland
a week ago
Had a great experience, everything was always updated and was made of aware of time frame and they even finished up a day early...great experience.

  Kimberly Perez
2 months ago
They did a fantastic job!!! You couldn t even notice that the car needed repairs. Perfect match on Paint

  anita bethune
4 months ago
My car was towed there after my accident after I spoke with them and set an appointment. They turned my car away without reaching out to me and cancelled my appointment. Now I have no idea where my car is. I will NEVER use this company. I wish I didn't have to give them any part of a .

  Edwin Brown
2 months ago
The absolute best collision repair shop that I have ever dealt with in NC or NJ. The staff at the Burlington location are fantastic. You can't blame the facility for the nationwide difficulties with obtaining and delivering parts.

  Seth Harman
5 months ago
The only down side was the wait time. But that apparently had become quite normal in this economy.Other than that their work is top notch. The car never looked better.Service: Body & TrimService: Body & Trim

  Paula Parks-Fitzhugh
7 months ago
My experience was with the Joe Hudson's in Garner, NC. This location was chosen for me by Geico. The entire experience was a frustration from start to finish. They told me the incorrect opening time when I called to ask. They took two days to send the paperwork to me to sign (did not have it ready when I dropped my car off, said it was the fault of Geico, which I do no doubt as they are dreadful also). They only sent the paperwork then because I called to follow up. They texting system they used was inconsistent at best. They would give me a date and never follow up when the date had come and gone (I gave up on believing that the car would be ready). When I would call, the man in charge of my repair was beyond rude. I was appalled at the lack of customer service that I received. I know that it takes longer to get parts in these days, but there is no excuse for simply being rude to customers. It has been one day shy of a month to replace a bumper. The bumper looks good, but the experience with the company was terrible, and I cannot recommend them to anyone unless you have time to spare, another care to drive, and no need to receive updates or professional behavior.

  Jose Rico Benavides
10 months ago
The staff was very friendly. The only reason I gave them a 4-star is because they have a website that doesn't accurately tell when the car will be ready. It was a bit misleading-especially when you are trying to make vacation or work plans. It took them an extra week to get my car repaired from what the site said. The shop is also very busy and runs about a week later to take your car in. Overall, I had a nice experience.

  Michael Cox
10 months ago
The front desk was nice, but that's where the professionalism stopped. They did not fix my Infiniti correctly. I was not important. Progressive insurance sent me there because their covered driver hit me. It was a very simple and very slight passenger door dent. Didn't even break the paint, and they had it over a week. When I got it back, the door would not shut right. The door was not lined up with the frame correctly. They should have never released the vehicle as it was not repaired. The technician was evidently not qualified for the simplest of repairs. Do not use this body shop. They are incompetent and do not care about the job they do.Three weeks out and after waiting on hold for 10 minutes , because they had a customer in front of them. I guess only one person is at the front desk ????? Run ! Do it yourself at home, you'll have better results.

  Donna Mangum
3 weeks ago
Best collision shop ever . Best service and work . Very courteous also couldn t ask for any better treatment

  Wayne Herndon
3 years ago
Joe Hudson Collision Center took the smashed up Chevy Equinox that a deer had thrown himself in front of and made it look new again. If there s ever another collision I ll definitely use Joe Hudson. I will definitely recommend Joe Hudson to all my friends.Services: Steering & suspension repair, Painting, Body & TrimServices: Steering & suspension repair, Painting, Body & Trim

  Debra Sansone
7 months ago
They did quality work, my car looks beautiful, were professional and kept me informed on the progress. I couldn t ask for a better experience.Service: Body & TrimService: Body & Trim