Modern Subaru of Boone

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  nai
a month ago
I can t speak for the actual dealership, but the service center here is TERRIBLE. I ve gone twice, and not only are they very overpriced, they try to upsell work that isn t needed and the quality of work they do is very bad. Somehow in the process of doing an oil change, ball joint replacement, and check engine diagnosis, they managed to sever the speaker wire for my subwoofer so i now have to completely rewire it. Even if this wasn t on purpose, the fact that it happened shows how carelessly they do work. I would not go here ever again even as a last resort, and I would recommend pretty much any other mechanic in the area over them.

  Carl Perkins
a month ago
Outstanding customer service! Bradley Collins, my sales associate, was exceptional. He was courteous and pleasant to work with. Modern Subaru of Boone is blessed to have such a valuable team member. My wife, children, and I will definitely be back for our next vehicle purchase in the near future. Thank you, Bradley, and thank you, Modern Subaru of Boone.

  Janet Carr
4 weeks ago
We had a kind, patient and knowledgeable service representative. We always enjoy the clean, spacious, and comfortable waiting room... snacks are appreciated too (esp. the fresh popcorn). The ONLY reason we would ever go anywhere else is to save money. Dealer services are always preferred but quite expensive.

  F & S Transport
4 days ago
We are so very happy about the respect, honestly, and commitment received from the sales representatives at Modern Subaru.Amy was our initial contact, and she immediately informed Braden who took full pride in assisting my family. Throughout negotiations we also dealt with Tony, (finance manager) who was eager to address all the questions we presented with SOLUTIONS.In fact, they actually "bent over backwards" and went that extra mile to make us happy. I am extremely pleased with the deal that we were able to negotiate. Above everything else, they were honest, and due to their integrity we will be back! Our sixteen year old went to work over a year ago and saved every single dime working at McDonalds. We originally took her to ZOOM MOTORS in Bristol, Tennessee. That experience was a nightmare, as they knowingly sold us a car that had been returned to them three times. All our daughters hard earned money was GONE, and she was left stranded since the engine had been patched together. She had only got to drive it less than 300 miles from Nov to April. It sat broke down for the majority of the time. Now it sits in the driveway with a blown engine.Thanks to all the representatives of Modern Subaru for caring enough to step it up for our child.Frank and Stephanie Burrell

  alison cook
3 weeks ago
I was hoping to work with them on a Subaru Outback, but they gave me a low ball offer on my car. I understand the Manager wants to meet a certain number of sales, but the effort wasn t made to work with me. If the manager wants more cars to be sold he/she needs to work better with customers and not low ball.

  Anthony Gauldurson
2 months ago
Second vehicle I've bought from Modern Subaru of Boone. Excellent staff. Kane was great. Love the Crosstrek Wilderness!

  Sabrina Davis
2 months ago
My daughter and I went to look at cars. One sale person came out to help us. He said he would go get the key. He proceeded to send another salesperson out instead of helping us. The salesperson that came out had only been there 3 days. He did not know anything about the 1st car we test drove. We test drove the cars and go into talk price not knowing they were about to close. Then another gentleman came over to help the new salesperson input everything into the computer, after waiting for him to do this he simply said, "We closed 15 minutes ago can you come back tomorrow". They rushed me out the door and locked it right behind me! So without warning, I had to wait outside in the cold for my ride to come back and pick me up. I will go anywhere else to buy a car! Customer service was no where to be seen!!!!

  John Fletcher
2 months ago
Stopped in for an oil change using the no appointment express service and it was the fastest most efficient oil change I ve ever experienced at a dealership. Service was done properly and very friendly staff. This is the First Subaru I ve owned and thus far the vehicle has been great with a lot of value, and the 2 dealerships I ve been at, original purchase dealership in FL and now for service in NC while traveling has been an outstanding experience.

  Laurel Robertson
a month ago
I never write negative reviews of anything, till now. After agreeing to the suggested repairs on our 2010 Forester, and waiting 1-1/2 weeks, and thousands of dollars in repairs, we were told, oops! Also needs a replacement motor! And there we just had to stop. The mechanic, who seemed truly regretful, apparently did take some off of our $8000 bill, hence the one star. But we barely limped the car home and now it's basically only good for parts. So, I'm just saying, beware! Get a second opinion if you can. We couldn't... our car wasn't running and we trusted these people to fix it.

  Whitney Phillips
10 months ago
This was truly an exceptional experience!! Everyone that I worked with was incredible! I worked with Lacy Holder, Frank Warriner, Hayden Honeycutt, and Tony Vermeer while at Modern. Each individual was so very helpful. I had never bought a new vehicle before and they made the process pleasant, understandable, and seem less. It is very unusual to meet so many kind and patient individuals. I felt as though each person was informative and knowledgeable. They took the time to explain everything and yo make sure I had exactly what I was looking for. I have had 3-4 other experiences at different dealerships and this was by far THE BEST and I will absolutely recommend Modern Subaru to others. THANK YOU!!

  Jay Weaver
4 years ago
This was one of the best experiences, I have every had with a dealership. I called them about a car Modern Subaru had listed on the internet, and spoke with Kendell Berry, he told me he was not a salesman but a retired teacher. HE was very transparent about all the numbers on the price, and told me exactly what the price would be.He had the car cleaned up, with a full tank of gas and made everything a very smooth and pleasant experience. Then after the purchase, he called me 3 more times to follow up to make sure everything was great, and I was happy.He went above and beyond the service of any salesman I have ever dealt with. I just wish they were closer to where I live but the 3 hour drive to get the car was beautiful. Thanks Kendall.

  Raymond Allen
7 months ago
I had a great experience. Andrew and Tony did absolutely everything while explaining all the pros and cons honestly. I got a 2024 Crosstrek Sport made in Indiana for $30,800 and got the 123K 8 year bumper to bumper for an additional $2400. I could not be happier with such a quality vehicle, made in the USA, for this price. God Bless @RayAllen1776 YouTube Rumble TruthSocial and Twitter @RayAllen Facebook Gab MeWe and GETTR

  Nick
a year ago
Fantastic place to go for maintenance or buying. Years ago I bought my first car here and the staff never got pushy or fed me fantasy stories about a retiree s car kept in a garage . My car had been run hard and hit a deer. They told me that point blank so I knew what I was getting into. Explained cost of ownership and estimated insurance to make sure I could afford the car I wanted. I appreciate the no bull buying experience.Maintenance department guys are fun, enthusiastic, always friendly, and most importantly dependable.

  zack johnson
3 months ago
HORRIBLE experience with a dealer that obviously could care less about customers. Ordered a needed pulley online that their website says IN STOCK! The only reason we ordered it from them. After not getting the part for a week and even waiting for holidays to be over still hasnt shipped. Tried to contact someone well good luck there, the parts department just sends you to the online parts voicemail with zero response. Still wont return phone calls, and claims the part has to be ordered and drop shipped even though part says in stock still!! Dont waste your time with a horrible place with ZERO customer service! Will likely have to call my credit card company and do a charge back!!

  Dante Kim
a year ago
I m gonna be 100% be honest with reviews. when I was in college I loved my 1989 subaru legacy. Since we moving from Raleigh to Boone my wife wanted to buy brand new crosstreck last year November. So we visit dealership in Boone and asked about purchasing crosstreck to salesman then he said you can check all information online and gave us he s business card. We went 30mins before closing time but we didn t expect as like this. I guess he doesn t want to sell the car.so we went dealerships in Raleigh next day and we ordered brand new crosstreck. After 3month later finally the car arrived safely and my wife was so happy. few days later after raining we noticed passengers side fog light filled up around 1inch water. I thought the fog lightbulb was problem so I emptied water and replaced new lightbulbs. but water still leaking. Then I guessed the fog light housing problem. so called salesman and he said we can bring to any Subaru service center and it s covered warrant. Since we moved to Boone few days later we went to dealership services center in Boone.I spoke with one of the service center workers. he seems like don t like to working there. he even said he never gonna buy the Subaru cars. I mean he can have that opinion but shouldn t say that to Subaru customers. it makes me feel like regretting about purchased subaru.anyway service guy took the key and they will call me when they replaced the foglight housing. after few hours later they called me saying since I replaced original lightbulbs it s not covering warranty. Also I have to pay $70 for diagnosis and the reason of leaking water was lightbulb didn't have gasket. so I paid $70 and take to home. I was trying to check foglight and it dosn't turn on. So I take of the car under cover and checked lightbulbs.I noticed they lost few car under cover cilps and didn't event conected back wire. The lightbulb have gasket on it and was even more thicker than original lightbulbs.I take out foglight housing and found out top part of lens wasn t sealed well. Soon as upside down foglight housing waster came out from that spot. So I add some silicone and put it back everything s works fine.Also found some random Hyundai car key on the passenger seat. Looks like came from one of there used inventory car. Is this gift from the workers?The service center mechanic might not fix your car properly but don't be sad you might can get free car key.

  Eddie Keefer
6 months ago
I will never ever be back to this dealership again. Customer service sucks. The worst dealership that I have ever been to period. They told me an hour to fix my car on the phone. When I get to the dealership they tell me an hour and a half. I asked if I could drive something to get me and my family something to eat and they said no. One salesman said they had a shuttle but apparently he lied about that. I have health issues and needed to eat but was not afforded that because they could not let me drive one of the many vehicles on the lot. I only gave one because I had to but believe me they don t even rate one star. Jim Armstrong in Hickory will have my business from now on. I should have known better but now I know not to come here again. Only after I showed that I was disgusted with their service did they offer me a hotdog which I politely said no too. They knew an hour and a half ago that I was hungry and let sit in the hot sun with health issues for over an hour and a half

  Susan Houseman
6 months ago
I have a 2022 Outback Wilderness. After the first wonderful 1.5 years I had problems with starting. It had to be jumped after 8 days, then 3, 2, and 2. So I took it to Modern Subaru. They said I needed to drive my vehicle more often. I bought a jump device and had to jump it after 2 days, and then 2 days again. Today it struggled to start after less than 48 hours. (With 5 hours driving the day before.) Should I try again with your service department? They (politely) treated me like I was stupid. You see my name. Feel free to call me.

  Caitlin Church
5 months ago
Neil in the service department is amazing! He's helped me with all of my subarus even when I was in highschool and always been very patient and kind. He is definitely the type of employee anyone would love to have working for them.

  Jaime Johnston
6 months ago
I was told one price to drain and change the transmission fluid and oil in my Subaru Crosstrek when I called to make the appointment. My brother-in-law, who is a mechanic (not local), said that sounded like a reasonable price to him. When I went to pay for it, the bill was twice that. When I told the service person about this "little" discrepancy, I was told by the service manager that the appointments person had only given me the cost of the fluid or didn't know my model. But I had provided make, model, and year when I made the appointment. While I was waiting for the car, I was presented with a laundry list of things Modern thought needed done which amounted to $2204 and asked if I'd like them to do any of those things today. (I said no.) Please note, the service manager did make it right, which is why I gave it two stars, and I only ended up paying what I was quoted at the start. I greatly appreciated the correction.

  James Slagle
a month ago
I took my Subaru in for a state inspection and it was quick and easy. Nice waiting area. Thank you

  Haley Wilson
2 years ago
Lacy Holder was absolutely AMAZING!!!! She is so good with making the customers feel at home and not pressured into buying anything. She let's you take your time and shows you everything on the car. She is by far one of the top 2 sales personnel I have ever worked with! She is so understanding, calm, patient, funny, and a genuine nice person!

  Cindy
3 years ago
Was able to ask, talk, negotiate completely over the phone before coming in! Love that! Carley and Luca were extremely efficient and professional. Very easy to work with. Trustworthy. Luca gave excellent instruction on all gadgets, controls, display, driving, etc.

  Brian Wilde
2 years ago
After a terrible experience at another Subaru dealership in Bristol (price gouging during shortage but not displaying the price online), I came to Modern Subaru of Boone and met Lacy and the team at Modern.They do not participate in the supply shortage mark up tactics that other dealerships are using. Lacy was kind and patient. I had a great experience.My wife bought her Ascent here as well and while we forget the salesman's name, she had a great experience as well. We'll definitely be back once we're in the market again.Thanks!

  Robert Lum
2 months ago
I purchased a 2023 Subaru Solterra EV. Brad was my sales associate, and he was excellent.

  Edward Doyle
5 months ago
$75 diagnostic fee to look at anything, per issue. No consideration of the loyalty and thousands of dollars we have already spent here. Well, fear not, we will not spend another dollar here.And to the customer service representative who will inevitably comment on this review, you have my name and you have my information, so go ahead and reach out if you want, but I am done wasting my time.

  Laura Perry
6 months ago
Our experience was informative, efficient, and very enjoyable. Lacy was so wonderful to work with and was very knowledgeable. She found the perfect vehicle for us.

  Frank R
5 months ago
Great customer service focusing on what I needed to know and not trying to sell me something I didn't want. Overall purchasing process was smooth, honest, professional and personable.

  Melvin Ezzell
a year ago
Amy, Peyton and Tony were fabulous to work with and made the buying process very smooth! They even assisted in having a leveling kit that was installed by Rubi Trucks prior to our taking delivery of our vehicle!

  sole summer
8 months ago
I liked how I could easily take pictures from my phone to get a fair trade on my old car. The saleswoman on the phone Terri was so nice and easy to talk to she made me feel not as nervous about the whole procedure. Also got to give a huge shoutout to Peyton Sykes this man was so awesome to work with and when I refer someone to modern Subaru, Peyton will be the man I refer them too!Thank you modern Subaru and thank you Peyton!

  James Igims
8 months ago
I would have given this 0 stars but google won t allow!! This was a horrible experience. Went to look at a vehicle in which I had every intention of buying, until it came to negotiations, I mentioned I didn t want haggle but would be reasonable, when it came down to it left without purchase and felt insulted I will never go to this dealer again. The very same thing in which I was told I was crazy for asking for was presented to me on first look at another dealer. I wish I had a name to warn you about, the salesman was a great guy it was the manager that didnt give a name that left me and my family a sour taste, I purchased a new Subaru as intended at Randy Marion Subaru working with Aaron Rourk and Keeley Murphy which was hassle and stress free. Thanks to that floor manager with Toyota polo with the smirk you lost business, keep up your hard work at killing business that earns you your pay check!