Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  James Braswell
2 weeks ago
The people were so helpful James and Christian were amazing and went above and beyond to help me and my wife when we were givin the wrong part by a deferent store even to the point of coming out to assist use in person with the problem 10/10 would recommend these people

  Henry Gregor
4 months ago
Matt was outstanding! Cheerful, helpful and enthusiastic Any business owner would be overjoyed to have him meeting with the public and representing the business.

  Gabriel J. Wheaton
5 months ago
Great service. Lady at the desk was extensively knowledgeable and helpful!

  Jennifer Greene
11 months ago
Bought some windshield wipers and the staff was super friendly and helpful. I didn't even have to ask, Robert just said "come on and I'll install this on your car for you." What a gentleman! Thank you!

  OCDolphin
7 months ago
they always price match and give great service. ill keep sourcing my parts from these folks

  Jaime Riggs
a year ago
Excellent service! Our car broke down on vacation. It was freezing out but a young man came out immediately, determined it was our battery and immediately installed a new one. We were in and out quick.

  Da Ha
a year ago
Ryan was great helping me get my battery replaced with a new one! He even gave me a new nut to hold down my battery with. Great customer service and definitely deserves a raise!

  Jeremy Stutheit
5 years ago
Friendly people that have what you need. Very helpful. Ordering online and picking up in store same day was easy breezy. Saved some money here, and beyond that they charged my battery for free and helped me out with an alternator on the spot. Awesome. Very thankful for you guys' help that night. I'd have been up a creek with no paddle had I not been able to rely on these guys.

  Jonathan Flinchum
a year ago
Ryan and Duane were first class. Had problems with headlights, wipers, and gaskets. They got all the parts we needed, talked about concerns we had about the car, and helped install some parts too, which they didn't need to do. They went above and beyond our customer service expectations!

  Tammy Arnette
a year ago
We needed a oil cap for the car so checked with Advance auto in Boone North Carolina own the way they had it out when we stopped to get the oil cap the other one was old and the oil seal had melted around the top of where you put in oil the employee was very helpful and nice and got the old seal off quickly we didn't have to ask he volunteered to help us very clean store organized and very nice employees if you have a question about your car stop by or call I'm sure they will help you if they can

  Danielle Mellifera
4 years ago
Prompt friendly service. Offered to put the new bulbs in for me. Also took the time to show me how to do it myself when I told him I liked knowing how things work. Gave me advice and answered my questions. I thought this was going to be such a hassle, Tommy really made this quick, easy and informative on a day where I really needed things to be quick and easy. Thanks!

  Alex
2 years ago
GREAT customer service. They answered my phone call and had the wiper blades ready when I went in 20 minutes after I called. They also installed them for free!

  Colby Carliss
2 years ago
My girlfriend and I were visiting Boone from Asheville when the power steering in our 08 Toyota Yaris went out soon after the whole car shut down and after a jump we were able to drive it with no electric function to this Advance auto location where we lucked out and met advance auto team member Evan. While performing a diagnostic check of my battery and alternator Evan noticed a faulty connection and wire coming from the alternator and realized that was the issue. Evan spent the next few minutes repairing the connection with a new connect clamp and cleaning the melted wires off which worked like a charm and quickly brought my alternator back up to the normal charging voltage and was able to get me home 2 hours away! Thanks to Evan for being a kind and helpful person and thanks to advance auto!

  Kerry Lewis
3 months ago
Part I needed at a fraction of the cost at the dealership

  Matthew Quigley
6 years ago
The manager was extremely rude for no reason, told me that "we are not mechanics" when all I asked for was a simple diagnostic test on my engine (maintenance light had come on). Generally I have had great experiences at Advance Auto stores but Boone is an exception. Do not give them your business or waste your time!

  Joseph Johnson
8 years ago
Decent place to get parts but WATCH OUT FOR LIFETIME WARRANTY! Keep your receipt. The sales rep will ring items up with your phone number and tell you that if you have a problem they can look you're purchase back up easily anytime and honor the lifetime warranty. This is a lie purchase records are deleted after a while and then they can't look up your purchase and will not warranty the part without a receipt!

  Barry Brown
5 years ago
I got rude service, and a bad experience, AT A DIFFERENT store, lol, across town. I politely said thank you and walked out, and took my business to this Advance Auto Parts. They were great. The gentleman that helped me is Gary Harris. He took time to listen to me. Hooked their diagnostic machine up to my car to help tell us why my check engine light was on. So now I know what to order. From this store! So this store will have $120 order in the next couple of days from me. And also, after Gary helped me with that situation, I bought enough stuff to do a complete oil and filter change, replace a few burned-out bulbs, and some other things. Anyway, I ended up walking out of there spending $80. Heck of a lot better than the other store. Oh well, Their loss. Thanks Gary

  Donald Worth
3 years ago
I went to the advance next to Burger King and they were very helpful I enjoyed speaking with them and they gave me all of the parts I needed and even made sure I had the coupons I needed were all very helpful and would very recommend to go to the store highly professional and a great store very clean and such.

  Brian Franklin
4 years ago
Ryan gave us very competent, professional, and friendly help. It was greatly appreciated. He checked to make certain that the assembly we ordered was complete.

  Buz Carpenter
9 years ago
I recently had my knee replaced and on my first attempt at driving since the operation 2 weeks ago, I found that my tire was going flat. I was across the street at the Rehab Center and drove across the street to the Advance Store to purchase a can of Fix-A-Flat. Got to the register and told the clerk that I needed some help getting the air in the tire since I couldn't kneel because of the operation.He said he would take care of it even though he wasn't really supposed to. Completed the sale and went outside to wait on him while he was installing a battery in a customer's car. He finished, pushed the battery cart back inside without looking up, turned around and came back to me and flatly told me he couldn't help and sent me on my way, limping out of the store lot on an almost flat tire. If this is how the store treats its customers with a special need, it speaks volumes about their work ethic. I'm a long time Boone resident and I will be taking my future business elsewhere. Who needs this kind of treatment?

  Jude Olmsted
5 years ago
I have to say I had a totally fantastic visit the other day when I came in with car problems. Tommy helped me and he was a complete and total gentleman. I can t say enough for the way I was treated and I highly recommend this place.

  019skate
6 years ago
I went to several Advance Auto Parts store in different locations. Of all three locations, there was only one person that was able to give me any legitimate answers and help to my questions, this was Tommy! If you have any problems or trouble with your vehicle please go to the auto zone near Burger King in Boone and ask for Tommy. Anything that he did not know the answer to, he was able to call another location and find out for me quickly. He even went out of his way to help me try to change a headlight on my 2001 Audi TT. Not only was he extremely helpful during all of my visits, he was very kind and we actually know each other on a first name basis now. Thank for you all your help Tommy!

  Angie Simmons
2 years ago
Great Store, They Always Have A Knowledgeable Staff There To Assist You And If They Don't Have The Part You Need They Order It And Have It In The Store By The Very Next Day.

  David Rush
2 years ago
Love these people. Very helpful and knowledgeable. Try to order online for discounts.

  Kyra Hinrichs
3 years ago
Best Advance I ve ever been to! Very nice employees, super helpful! Definitely recommend taking your business here.

  Kayla Smith
4 years ago
These guys are great!!! Spent like 30 mins w us to figure out that our altima had sentra brakes on it!! 5 stars frfr

  Jacob N
3 years ago
Called with a quick question. Put on hold for longer than my drive there. There was exactly 1 customer in the store, and 3 employees. Useless.

  Angie Mcgee
5 years ago
Needed parts went to this store. They were very knowledgeable about what I need. Clean and organized store. Very polite employees.

  Lynda Lynsey Down
3 years ago
As for sales, customer service and replacements under warranty these folks get 5 stars... As for the Carquest radiators 432019,.. They only last 2 months!!

  You Know who
2 years ago
There parts are garbage and they have one or two employees that are very knowledgeable the rest is basically good luck with