AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tate Fegley
a month ago
My experience has been mostly fine, but my main complaint is that there have been multiple times where I've done an online order for pickup, I get an email telling me it's ready to pickup, and then when I get there they seem to have no idea what I'm talking about when I say I have an order to pickup and then I stand around waiting for them to get everything.UPDATE: I left the review above while waiting for the employees to get me my order. I should have known better at the time, but I didn't audit the items they gave me. On the way home I received a voicemail that they did not give me everything, so I had to make another trip back.Two days later after I finished the brake job, I attempted to return the tools I rented. I had the email for the online order I made. They entered the order number and found nothing. I ended up having to go into my Order History on the AutoZone website in order to find a transaction number so they could look up the order. This ended up taking nearly 20 minutes. For whatever reason, they did not have a record of this transaction and told me they did all they could, that they were the Sunday crew, and could I please come back tomorrow when someone who knows what they were doing will be working? Simply amazing. I don't think I'll be back unless they have something I can't get elsewhere.

  Nancy Sampson
4 months ago
My name is John Jones. I recently visited your Black Mountain store. I had a credit card issue that took some time to resolve. The store staff was very patient and understanding. Including the store manager. I would recommend that anyone shop for their needs at this location.Sincerely,John and Nancy JonesSwannanoa

  Robert Moseley
6 months ago
Just got back from this incredible store. What can I say? Bob Sutherland the manager came outside to put in an air filter for my SUV. He is the kind of person when you meet him, you already know that he has a passion for what he does. I can say from my experience that he genuinely cares for his customers. This kind of customer service can never be taught in a classroom, on a PowerPoint presentation, or watching YouTube videos. This type of customer service comes from the heart, and Mr. Sutherland exemplifies that. I have and always will remain a customer to AutoZone. Mr. Sutherland solidified my loyalty to the store brand with being a great guy who helps his customers. I would like AutoZone corporate to please recognize him for being the reason people want to shop there. God bless you sir and thank you again for being a remarkable example every person should follow at AutoZone.

  Kathy Woodruff
4 months ago
The store manager was superb! I appreciated the kindness and he understood my circumstance. I will plan to visit the store in Black Mountain, NC again. The store was clean and presentable.

  Jonathan Bowman (JBowman Creative)
4 months ago
Michael went above and beyond helping me when I was visiting in town and my wife's Prius had issues. He is super knowledgeable and really cares for his customers!

  Kelly Levy
a year ago
The staff went above & beyond to help us when we had car troubles while traveling. They made sure we found a safe hotel & set us up with a trustworthy mechanic. They showed us so much kindness and made a stressful situation much easier. I highly recommend their services.

  Valerie Rader
a year ago
Cannot say enough good things about our service here! Our alternator died as we were traveling through town. They went above and beyond. They guided us to a good,safe hotel nearby and even lined up a reliable mobile mechanic to put in the alternator the following morning. This level of service is so hard to find. Highly recommend this Auto zone.

  Erin Goth Robinson
10 months ago
Never had a bad experience here. Everyone s pretty helpful and easy to work with. I ve had batteries swapped, codes read, purchased a number of things on multiple visits.

  Kellie Baglio
a year ago
The staff went out of their way to help me. I had some battery issues and they took care of it right away, Jordan installed the new battery and new wiper blades on the spot. Excellent service and prices!

  William Hahn
9 months ago
I'm glad it's here. Autozone is my go to for automotive supplies. The staff is helpful, not pushy. I like that the sales are there at the store instead of the rebate coupon thing.

  William Middleton
a month ago
I ve had only good experiences with this company

  malika smith
7 months ago
Marty & Michael went above & beyond to install my battery! I highly recommend shopping here for all of your automotive needs!

  Miller Wofford
a year ago
The staff here is really helpful and friendly. I was having some issues with my alternator and Lucas diagnosed the problem and kept me rolling.

  David Moller
9 months ago
Awesome customer service. Highly recommend this place for any and all Auto Parts

  Jim Wolfe
8 months ago
Friendly and helpful service when we had a battery problem.

  Vanessa Inabinett
a year ago
They were very polite and positive went over and beyond to help!!

  Michael Cairaway
7 months ago
Nice friendly service and clean grate place

  Pavlo Heyko
11 months ago
Best service ever