Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Lisa G
6 days ago
Brought truck in for damage to my front bumper. This was covered by my insurance, and they handled all of that. I pretty much just had to drop it off. Also, they sent 2 updates a week to tell me we're they were with the repair (ie: your truck is being prepared for painting, and the next step will be painting). Employees were knowledgeable and friendly. Very professional. This will be my go to for any future body work that I need. One thing to mention is that they didn't have the equipment to repair a dent in my truck bed. This was due to the bed material in a 2016 compared to a later model, as Ford changed the material used now. They have the availability in their Henderson location. I would add that in addition to repairing the front of my truck, they actually vacuumed the interior! It didn't feel like my truck because the floors had needed a cleaning for months. So that was an appreciated bonus!
Samantha Jenkins
2 months ago
Matt, John, and Nicole were incredible to work with. They handled any issues from my insurance company and kept me up to date throughout the repair process. The quality of the repair was also wonderful - my car looks as if nothing happened.
Kate Stucke
4 months ago
My experience at Caliber could not have been better. I really appreciate the thoroughness, care, and concern that went into having my vehicle repaired after an accident. It was my first ever accident and I was anxious, and their professionalism and communicative follow-up every few days was very appreciated. Nicole the manager gets an extra star, as she provided important information regarding my insurance and the overall process before I even chose Caliber as my service company. The entire team, including John, Matt, and Siera were great and I would highly recommend taking your car here for any service!
Judith Richardson
2 months ago
Caliber's customer service is exceptional. John called me frequently with updates on the status of repair work being done on my car, and he was always friendly and informative. Also, the repair itself of my car is flawless, perfect. I highly recommend Caliber Collision.
Allen Ray
a month ago
Fortunately I ve had just a few times when I ve needed my car repaired. That said, my experience with Caliber, especially with Sierra and Matt, was the best I ve ever had. My experience was what a repair should be but seldom is. The quality of the repair by the technicians conjoined with the high professionalism of the staff was amazing. I highly recommend Caliber to everyone for those times when a car repair is needed!
Hannah Astin
a month ago
UPDATE: After leaving my initial review, the General Manager for this branch reached out to me. I was very impressed and thankful for her and the team's professionalism in responding to my review. They let me know that Caliber Collision has a nationwide lifetime warranty on their work. So, I could've taken my car into a Caliber in my new city and gotten the issue fixed for free. Since I had already gotten the repair from a local shop (I needed it as soon as possible and the Calibers in my area were booked out), they offered to refund my repair. I thought that this was going above and beyond for customer service, and I am very grateful. As such, I am updating my review from one star to four stars. I have immense respect for a company that can make things right and feel good about working with Caliber in the future.I got my car serviced ~6 months ago from this center. At first, I was satisfied with the job. The staff was kind, the issue appeared fixed, and they even washed/cleaned my car. However, a few months after the repair, my front bumper began detaching from my car again. Not wanting to shell out another $500 (with insurance, the repair was originally around $1800), I would put my bumper back in place and proceed with caution. I continued this until a few days ago, when the bumper almost completely detached on both sides and the splash guard under the car began dragging on the ground. This happened randomly; I had not hit anything to cause the issue. I have since moved away from the area, so I took the car to a local body shop to see what was going on. This body shop let me know that the original repair had been done poorly. Clips and screws were missing from the parts, and he said that it didn't look like the right splash guard for my car. I was incredibly disappointed to hear that after having my car for two+ weeks and paying so much money, Caliber Collision completed a shoddy repair that needed to be fixed 6 months later. If you can avoid it, I would not get your car serviced from this Caliber Collision - or any for that matter - and get your car repairs from somewhere that doesn't cut corners.
Hallee Hirsh
3 months ago
Truely amazing service, above and beyond. Matt and Nicole and everyone were soooo helpful! Felt luxurious. Love that the rental car is available on site. Their communication was super thorough, and they accommodated for us when we went out of town and were unavailable to pick up the car the day it was ready. Thank you!!!
Gig Marmon-Saxe
2 weeks ago
Excellent professional service. My car was repaired and it looks great. Good work all round
Larry Caplan
a month ago
Great shop. They kept me informed throughout the entire repair. Very happy with entire process.
MARY EMERSON
4 months ago
I m very happy with the work they did and Nicole kept me up to date every step of the way!
Allen Philbeck
3 weeks ago
Thank you Matt, Nicole and Siera.. Thanks to the techs that worked on my vehicle.. After my accident I thought this was going to be a long and painful process.. But Caliber Collision took care of everything for me.. Thank you again to everyone at Caliber Collision..
Aiden Prickett
8 months ago
I recently had the pleasure of getting my vehicle repaired at Caliber Collision, and I must say that my experience was nothing short of exceptional. From the moment I stepped into their facility, I was greeted by a friendly and welcoming receptionist who made me feel right at home.The staff at Caliber is undoubtedly a team of experts in their craft. They tackled the repairs on my car with unparalleled skill and precision.Service: Transmission
Laura Solesby
3 months ago
I was kept up to date with the progress with repairs to my vehicle. My vehicle was ready when promised and the repairs were beautiful.
Chris Wagner
11 months ago
I had a great experience with this new shop just off Swannanoa River Road. I went there for bumper repair and some body work after my vehicle was hit, and they did a great job restoring my vehicle to its original condition. Quality work. Nicole also went above and beyond to help with another issue that was not related to body work. Highly recommended!Service: Body & Trim
Christina Harrell
10 months ago
My experience with this Calliber Collision location was hands-down the best I've ever had with auto repair of any kind! After being involved in my first accident, I was overwhelmed with everything that needed to be handled. Sierra was my initial point of contact; she was friendly, professional, understanding, and super efficient in getting my car scheduled for assessment. Nicole, the General Manager, followed up with me after the evaluation, and clearly and concisely explained what had been determined - all the while being very patient and compassionate. The whole team is knowledgeable, timely, and the costs are quite reasonable. I would highly recommend this location to anyone in the Asheville area needing repairs after an accident!!
Marsha Mills
10 months ago
This was my first visit to Caliber Collision location on Swannanoa River Road. I am impressed! My car is old so I did not want to spend a fortune. They did beautiful work; like it never happened. Other estimates came in with me needing a whole newrear door. These guys were able to avoid this. They keep you informed, The staff is kind and helpful. No one wants to go to a body shop but if you do, these people are terrific.Service: Body & Trim
Dante Eudora
8 months ago
Got my window smashed, came in here to get it fixed. They said there would be a 4 week wait, but they were generous enough to shrink wrap the window and vacuum the glass out for free, and gave me a recommendation for someone who could fix it quicker. Nice people still exist!
Lee McAuliffe Rambo
6 months ago
I found the online estimate app impossible to use. When I called for guidance, the representative couldn't help because she was unfamiliar with the app. But she did give me an appointment three weeks out.
Dianna Pierce
7 months ago
Excellent service from start to finish. Fabulous communication throughout the repair process. I highly recommend this team/location.Services: Painting, Body & TrimServices: Painting, Body & Trim
G Odom
3 weeks ago
End to end it was a good experience, great customer service.
will munger
11 months ago
Great experience. Facilities are incredible, the staff is very knowledgeable. They made having my vehicle repair painless and quick
Brandon Gragg
2 months ago
Great customer service and communication. Complete before estimation.
Free Spirit Bees
a year ago
Beautiful new shop. Friendly and knowledgeable staff. Very happy with my car. It looks brand new! I would highly recommend.Service: Body & TrimService: Body & Trim
Barbara
8 months ago
John, the Manager was fantastic and the quality of work superb. I couldn't be happier with the whole experience.
Mary Nicholson
a month ago
Stay away from here! Very bad
Kate Pedemonti
2 weeks ago
Excellent service and repair!!!
Marco Phillips
a year ago
Great service. Fast and easyService: ElectricalService: Electrical
Ben Mackel
a year ago
Great place! Saved me SO much money with a simple buff and some great advice.
Lauri Cuozzo
4 months ago
Quick turn around and professional service
Francisco Diaz
4 days ago
Everything was very good