AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amy Harding
2 weeks ago
Personally like it better than advanced ,O'Reilly, etc. Staff always willing to help, better prices. Def my pick out of the options

  Sandy DeBruhl
2 months ago
I want to thank Steve for helping me today. Such great guy.

  Trish
10 months ago
We broke down and was able to fix vehicle in the parking lot, and the employee helped us when we needed an extra hand. Very helpful in finding what we needed. Thanks to AutoZone for allowing for helpful employees when someone needs it, not many parts stores like this one.

  Tea S.
a year ago
Went to this AutoZone in a subtle panic for a new battery and to get advice on a light I fumbled. The male manager whose name I unfortunately forgot was incredibly helpful, incredibly kind, incredibly patient and insightful. Please come here for a nonjudgmental and helpful learning and service experience

  lee johnson
11 months ago
My transmission has been slipping and I noticed the fuild was low so I go into auto zone and I'm talking to the workers about what kind of fluid I need and tell me why one guy says "oh just put water in it that'll do" (cue him laughing like it's the funniest thing in the world)Sir... there are times to joke and then there are times to read your customer. This was my daughter as I usually visit your store the most, I sent her there because she was close and was having anxiety about her car. I thought she was in good hands not an xxxhole4/27/23 between 2:35-2:45 pm

  Maloa Cincotta
5 months ago
Broken a belt while visiting Ashville and they where great on getting what we needed to fix our truck and get back on the road!

  Thomas Johnson
a year ago
Checked to see if a part was in stock. Older hefty guy with white beard was very short and sarcastic with me right from the start. Like I was an inconvenience to him. Not returning there. I prefer friendly helpful establishments.

  sharon mcgurk
a year ago
The store seemed to well supplied . However when i walked in , there were no other customers. No one even asked if i needed help. I picked out a battery for our John Deere lawn mower, however when i got it home my husband said the date on it v had expired. I didn t know they had dates . But like i said there was no assistance. If you're buying s battery check the date

  K X
3 years ago
First of all; every person on the clock was pleasant and polite from stepping in the door, to stepping out of the door.We were fortunate enough to have Tina as our guest services representative. She was answering call after call with the same genuine demeanor even before helping my Father & I. She even had patience with his hearing difficulties which was nice for my Pop. Both her and another gentleman had time for recent guests at the same time of assisting other guests. It's really refreshing to get out during times like this and people still display their kindness and great attitude. All around good time and I'm leaving a review, because it's the least we can do as consumers. Thanks!

  julep
2 years ago
When I tell you your best employees are working tonight I mean it. Amazing. Wish I got their names. So helpful and kind. I even watched as we were pulling away 3 minutes after close the girl locking the door open it back up for a customer running up hoping to get there in time. Legends. Give them a raise! Closing shift 5/18/21

  Liz Merrick
4 years ago
Incredible service! Staff members have helped me install a key fob battery, a fuse, and windshield wipers at no extra charge. I felt really comfortable was not looked down on or taken advantage of for my lack of auto knowledge. Really friendly staff- every person I saw greeted me! Will definitely come back.

  Kathleen Liberoni
a year ago
Huge Shout out to Martin G for helping me choose the right Freon I needed and for showing me exactly how to use it! Super easy and I have Ice cold AC now! You went above and beyond to help me and I greatly appreciate it!!

  M Pack
2 years ago
my review of this business is that mixed only because there was two employees there one female one male the male awesome very friendly courteous helpful the female very rude I get it it was Thanksgiving they were ready to leave however it was 8:59 and she sent the store and the pitch black so I couldn't really see and then she's going to get an attitude with me because I can't see because she's now turned off the lights when all she could have just give me 5 seconds to get what I needed and get out instead of talking an attitude and being extremely rude when I don't make their hours but I wasn't going to make her stay over either but to the gentleman that was there that day thank you for your very calm and professional demeanor is greatly appreciated

  john pfluger
3 years ago
Definitely a shame. The employee who helped me was excellent. His partner is who made me decide probably not to back again: Mask signs everywhere, 6 foot distancing signs everywhere, my guy is masked. His partner probably about 3 feet from each of us NO MASK...not even any sign of a mask around his neck, sticking out of his shirt pocket. Says a lot on what they think of their customers, much less their fellow coworkers!

  James Wright
2 years ago
I came to this location to get my battery tested. I asked a young woman for assistance but the portable battery tester was malfunctioning. She went back into the store to ask for assistance from men that were working in the back of the store. One gentleman came out after several minutes of waiting, looked out the store window and saw it was raining and walked back slowly to the back of the store. More waiting. Finally another female employee stated I ll do it, I told her don t bother, I ll take my business down Patton Ave to Advance Auto. She stated We ll take care of you I told her it s not her, but even though I know about staff shortages, but I heard a few men talking in the back of the store. My thing is this . I needed assistance, the clerk asked for help, and though help was there, it didn t come, I left. I felt as a customer, I should be helped, I wasn t or I got tired of the awkward waiting.

  Valentin Hernandez
a year ago
Dwayne was super helpful and awesome, I normally don t leave reviews but felt compelled to after visiting this store in Asheville from Atlanta.

  Cody Hall
3 years ago
My friends and I were enjoying a nice cruise up the blue ridge parkway to visit Mt. Mitchell this weekend. All of the sudden, with a clunk and fling, something exited the engine bay. My heart sank as I could smell rubber burning and thought, yeah we probably needed whatever that was. We made our way to the side of the road and stopped the engine.The serpentine tensioner pulley has just grenaded itself, and I felt like the guys on my favorite show Roadkill Garage. It s a busy holiday weekend on the BRP and we just found ourselves in a major pinch an hour from town. I called a few auto parts stores and eventually found the part in stock at this AutoZone location. They were the only store in town with the tensioner in stock and even had a new belt on hand. The gentleman on the phone was extremely helpful verifying the parts and, after speaking with his manager, offered to bring us the parts and tools to swap it out!!!!! They didn t ask for a delivery fee or anything, just had to pay for the parts over the phone.Wow!!!! I mean seriously I ve never been hooked up this big before in my life. We were facing an early end to our day, and a long wait for tow or hitch to town and back to get the part. Evan drove over an hour to come out with the parts, tools and a helping hand to get us back on the road. We had the new assembly in and got back on the road shortly after. We even had time to continue up to Mt. Mitchell and see the views and hike some trails.I REALLY can t thank this crew enough. Turned a crummy situation into the highlight of our trip- confirming that sometimes people will go out of their way to help each other out. Truly above and beyond, exceeding all of my expectations. Give these guys/gals your business, they take it seriously.

  Media Metta
3 years ago
I walked into a empty store with no employees inside. Then when finding the only employee on duty I was clearly ignored, waited patiently, was brushed off, then waited for 20 minutes patiently...I finally went outside to ask a question and get an update as to what was going on after being cut off by a customer and the employee, again. Other customers were taken care of that walked in. I decided to leave the establishment. Disappointed on the treatment. Lost a local customer. Hope for better professionalism and communication in this storefront. It was an emergancy.

  Enlightened Soldier
a year ago
Got my oil changed and my fluids all topped up at my tires checked for $48 in less than an hour. Great deal here. Walked for lunch. Super guy.

  Alex
9 months ago
Excellent customer service and advice, all of the employees are friendly and knowledgeable.