Land Rover Asheville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kye Johnson
a week ago
The experience was not pushy or rushed. Everything was explained and I dealt with two women, which as a women, made the experience far more comfortable. I was followed up with post purchase and felt supported from start to finish. Mandy, the sales consultant was a pleasure. She was very knowledgeable about the vehicle, the brand and luxury vehicles. The business as a whole made the purchase as easy as 123. Would recommend to anyone who wants to feel like they are buying from a small dealership with big dealership perks.

  Bill Smith
8 months ago
Brandon did an amazing job keeping me posted regarding the status of my vehicle. My 2020 Range Rover was damaged in February and the parts were delayed for several months. Brandon kept me updated on a regular basis and did everything in his power to address the situation. He is the best! and I m a hard grader!

  Drew Link
4 months ago
We ordered our new 2024 full size Range Rover with Alyssa and just recently took delivery! From the very first contact Alyssa did an amazing job at walking us through the process and getting our Rover on order with the best customer service ever! She was proactive at keeping us informed of the progress each step of the way. She made the entire experience enjoyable. Along with her colleague Judah the purchasing and delivery process was very easy and went flawlessly. We are on our 6th Range Rover and our next one will be with Asheville Land Rover, we highly recommend them!

  cynthia williams
2 months ago
If anyone is in need of a range rover/Jaguar, Range Rover of Asheville is highly recommended. This is an epic dealership. This is a no stress, no pressure dealership. Everyone has a smiling face no matter who you talk to. They are incredibly knowledgeable. This is my go to place from here on out as long as I need a Range Rover Kudos to Fields automotive

  Michael Ratledge
8 months ago
An awesome experience with no problems anywhere. My new Land Rover Defender 90 is perfect! Best new car experience ever, and I have had quite a few...Here's "BEARLY" up on the Blue Ridge Parkway,

  Jacob Kinser
3 weeks ago
Had an excellent experience at this dealership with Branden G. He is an excellent salesman. Very professional, courteous, personable, and funny. He makes the shopping experience wonderful. Highly recommend giving him a call.

  MARY BETH RICHARD
5 months ago
I personally didn t have a great sales experience compared to previous buying experiences at other luxury brand dealerships. Like any other dealership, some of their salespeople are much more professional than others. While I had already decided I wouldn t purchase another vehicle from them after this last one in October 2023, I will say that Jack (and Miguel) in the Service Department may be the only reason I continue to do business at this LR dealership. Jack is absolutely amazing and was exactly the kind of person you hope for when dealing with issues - especially ones that were hidden from me during the sales process.

  John Choi
a week ago
Service department is top class. Treatment from the service department manager to my service advisor to the porters preparing my loaner car is second to none.

  Betsy Wise
4 months ago
Another great experience with Land Rover of Asheville. The service department personnel are terrific to work with! Setting up the appt was easy peasy and they Everyone I came in contact with were super. Thanks so much!

  Susan Palmer
5 months ago
I have such high regard for Land Rover Asheville, that I schedule my service appointments with them rather than in my Sarasota home location.The are consum�tes professionals and treat their customers like friends.Miguel, and Jack Thill, the service manager always go beyond to make sure every appointment is handled to the utmost perfection!

  Steve Brooks
3 months ago
Great Range Rover mechanic named Jason... A little pricey, but it's a LR/RR dealership after all. The service advisor Manuel was top notch also!

  Tiffany Barrows
6 months ago
Always a wonderful experience. They have excellent communication and take care of my Rover. I love the ease of making appointments, and Brandon is always awesome! I recommend having any service done that you may need!

  Sterling Scott
4 months ago
Branden made the purchasing process easy and efficient! He was incredibly knowledgeable, kind and dedicated to making sure our vehicle met our needs. I couldn t recommend him or thank him enough!!

  Adam Edmonds
4 months ago
We had our Range Rover with 94k miles on it towed to this dealership for a leaking coolant hose. After receiving our vehicle they sent a report with a fully checked box of everything being ok on our intake inspection. Even the coolant hose box was checked as ok. This was the first sign of incompetence. We were then told we needed to replace all coolant hoses not just the one that was leaking and they insisted on that or they wouldn t touch it which cost us $2900+. They supplied us with the same estimate 3 times with all different cost varying from $1900-$3500 with the same part list on every estimate. After taking our vehicle for 2 test drives they then say the car was acting funny so they needed to diagnose the issue. We are then told the head gasket is blown and it needs a new motor costing $28000+\-. They said we must have driven the car overheated. We sent the car in for a leaking radiator hose not for it overheating or breaking down. The car was not driven nor overheated at any point once coolant drip was noticed in our garage. Once towed back we popped the hood to see the new hoses to confirm work was done and discovered no coolant in the overflow tank. We called back and spoke to Miquel our service advisor to ask about that. His response was I m so sorry we didn t fill it back up with coolant, let me check into it . We didn t get a call back for 2 days after leaving multiple messages. Once we finally got ahold of someone we were told by Jack the service manager you must have driven the vehicle and all the coolant had leaked out into the motor . The car had not even been started on our end. Our invoice conveniently was no longer available to view on our end in text to confirm the coolant charge. We then towed the rover to another certified technician shop. Where come to find out the heater side of the motor was bone dry with no evidence of coolant in the system. Land Rover vacuums the coolant in and out which is an approved method but there can be air pockets if not properly done. There are bleeder screws to bleed air to prevent this. The new technician stated the bleeder was untouched and cracked (being it s a plastic part) and this was the purpose for there being no coolant in the heater side. That being said our vehicle was driven twice by a Land Rover technician after being improperly replenished with coolant leading to a blown head gasket. Land Rover denies any responsibility for this mishap on their part and the service manager Jack said We vacuumed it in why would we touch the bleeder screw . I asked for the reason behind us getting the vehicle back with no coolant again he responded again you must have started the car . The mileage never changed I responded and he replied with The car don t have to move to run . He basically was stating there s no reason for this bleeder screw that they obviously didn t bother to use and we must have just started our car and left it running for some time after getting it back. Now we have a Range Rover with a lien on it with a blown motor. DO NOT USE LAND ROVER OF ASHEVILLE. This entire service team proved to be incompetent and service manager Jack extremely shady and unethical. Steer clear!!!

  Eric Batscha
3 months ago
Savannah was absolute a pleasure to work with and we would recommend her to friends and family for future purchases. She walked us through the entire process, found a variety of different options and worked hard for our business.

  Kara Knutsen
6 months ago
My Service Advisor, Miguel Pena, was awesome, as always. He and the rest of the team were very friendly and all of my requests were handled quickly and efficiently. This dealership is probably the only one I've ever been to where I actually don't mind waiting in the lounge for my car to be ready.

  Carlos
10 months ago
Thank you Jack, Brent, and Miguel for giving me a first class experience while servicing my car! You guys were a joy to interact with and took care of all my concerns! Look forward to the next visit!

  Heidi Chappell
a year ago
The easiest car buying experience I ever had. I dread sitting in dealership for hours. Jay was wonderful and we did everything around my crazy schedule. Could not be more happy with my new Discovery

  Clark Fredrich
4 months ago
Brandon is the best car salesmen i have ever met, when i came ti Brandon and told him i wanted a tesla he did everything in his power to get me a tesla. I am very appreciative for everything brandon did for me and when i need my next car i know who to come to!

  Jennifer Newman
11 months ago
Branden Gould is the best salesperson I have encountered while buying a vehicle. The used car I purchased was definitely nowhere near the new car prices on the lot, but Branden didn't treat me any differently than one of those buyers. He kept me updated every step of the way and went above and beyond to get me into this car. I am so grateful to him for his amazing customer service!! Everyone at the dealership is extremely pleasant and welcoming. The best car buying experience for me!

  can carpenter
3 years ago
My husband and I started our journey 6 months ago when we set our goals on purchasing a new Defender. We have since traveled to 6+ Land Rover Dealerships to view different colors, packages, and options in order to pinpoint our exact desires. As you can imagine, during these encounters we have met many sales individuals - some have been knowledgeable, some have not been - some have been friendly, some have not been - some have followed up and sadly some have not.We have made the nearly 2 hour trip to your Asheville store twice to view Defenders as they arrive. We had the pleasure of meeting Tyler. He is a showstopper. I cannot begin to describe the level of service we have received from him (and his team) over the last few months of engagement. He puts the other 10+ representatives in our little black book to shame. Tyler has been in constant communication, digging into our exact desires, and trying his hardest to produce the perfect vehicle within his power and network. And while doing this tedious task, his personality cannot have been more charming and genuine.Last week, we smoothly purchased our #AllBlackDefender . And owe it all to Tyler and Land Rover of Asheville. Thank you all!One last thought, if you want to truly test drive a vehicle, Land Rover Asheville is next to a wide open, easy-to-access, no-traffic highway... this offers a great testament to the car's actual ability versus driving in a tight city environment that most Dealerships are located in.

  Ann Cooper
5 months ago
Jay and Kayla can get you in a new Defender in less than 4 hrs! They are professional and efficient and treat customers like family! Love Fields!

  Ariel Beltran
8 months ago
Branden Gould Was an excellent person to work with! We found the right vehicle for our son and he was able to send detailed videos and pictures to guarantee us worth the drive from Georgia. Once we arrived he was far and beyond to help me with the surprise vehicle for my son! His communication was excellent and even went as far as being available while on his day off. The process of buying the vehicle was very smooth and professional. We thank you for all your help and support in making this happen! Ariel and Adrian Beltran

  Ashley Abner
8 months ago
I have previously had very bad experiences at land rover dealerships with employees being extremely rude and dismissive of any concerns I had. I couldn t have had a better experience with the Asheville location. Everyone was great and Miguel in service was incredible. He was very quick to respond to all of my questions and update me on the status of my car s service. He gave me his honest opinion on things and explained them throughly. I even got a video run through of what they found and how they were going to fix those things. By far the best land rover dealership I have dealt with so far!

  Darrell Winfield
a year ago
Jay and team at Land Rover Asheville were great! Made my deal over the phone for my Porsche and they stood by their offer on my Jaguar. Couldn t have been more easy.

  Craig Wise
3 months ago
Great experience. Car dealerships have come a long way in the last decade and especially post-pandemic. Fantastic. Highly recommend.

  Jennifer Sherril
8 months ago
So worth the drive! Thankful we decided to drive out of town to this dealership. Excellent customer service from everyone and the car was in pristine condition as described. Jay Christian made the sales experience so pleasant with his professionalism and knowledge. Would definitely recommend.

  Alex Powell
10 months ago
Absolutely outstanding service and communication! Brandon has been taking care of my 2006 Rover for a while now. He always lets me know what s going on, and if anything needs special attention when I bring it in. He s very honest and professional. Jack the service manager is also very kind and professional. Super great team at this dealership.

  Keith Mijeski
7 years ago
I had may Land Rover serviced at this location in the fall of 2016. Included in my service was for them to clean out the drains from the sunroof that channel to the columns of the vehicle. A couple of months after the service we had a heavy rain and water poured into my vehicle. The drains were not cleaned and on one side the drain line was disconnected from the "guttering". I took my car to an interior specialist for them to correct the issue. They collected the debris in the picture from the drains and blockage on the lower portion of the drain. Apparently Land Rover Asheville did not look at the drains. I inquired to the company about a refund for the work they did not perform and said I would be happy with that. They declined. I contacted customer service who contacted the service Asheville Land Rover service department. I have had no apology nor an offer to reimbursement for services I paid for and did not receive. I own a Porsche and a Land Rover and I expect a level of service better than what they provided when I have my vehicles serviced. I am highly dissatisfied.

  Melanie Angell
a month ago
I had to replace my transmission, and my service care provider was spectacular in managing my warranty held with an outside company.