Chapel Hill Tire - Apex

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chan Han
a month ago
Excellent service. They keep you informed of what s happening to your vehicle and any additional items or concerns they find. They make recommendations for your next visit. And they tell you upfront what all the costs are before anything happens. They even tell you the costs of your recommendations as well. I mean it really doesn t get much better than that. Open book. I truly appreciate that.

  Alexander Luker
a month ago
These guys are awesome, I ve been in 3 times now, first for a nail in my tire, second for new rims and then a follow up for a part on my rims. They are always nice, quick, and explain everything. I ve never felt like they try and add on charges like some mechanics do. And they have been polite enough to answer all the questions I have about my car and the service. This has nothing to do with the actual service they do but they advertise an app and discounts but after 3-4 days of trying to get it to work the app will not function or load. So I wouldn t recommend using that. Also i have only ever taken a vehicle into the apex location so.

  Samuel Porter
3 months ago
After going to a local tire shop near me, I had a hard time finding a place that would perform an alignment on my Tesla Model 3. Though this place was out of the way, they did a great job with my vehicle.Becca walked me through everything. They were very courteous and kept me informed through my entire service visit. The concierge driver, Country, also drove me to Holly Springs to run a few errands while I waited for my car to finished being services.If you're looking for a great mechanic shop, I totally recommend them!

  Anna Musselman
a month ago
Very kind workers. They stayed open late to get my oil change in. They seem honest and transparent about any issues they find with your car. Price seemed fair too.I used to take my car to Firestone but I m switching to this business.Definitely recommend!

  Jamel Broadwater
3 weeks ago
I noticed I had a flat tire early AM and pulled right into Chapel Hill Tire. Thankfully they were open! Bright and early they greeted me with pleasantries. David was super helpful to my situation. They were quick and offered many solutions. I appreciate service like this. Special thanks to David!

  Darla newton
4 weeks ago
I was on vacation from NY and I had a flat tire. AAA came and put my spare on but I didn't want to drive back to NY without a spare. I called Chapel Hill Tire and said bring it right down. Come to find out it couldn't be repaired so they offered me a new tire for a fantastic price. (I drive a big truck) They were quick and got us back on the road. I want to thank Chapel Tires for allowing my vacation to continue smoothly.

  Paul Tarasco
5 months ago
I needed 2 new tires but don t know anything about cars. I didn t know if I need 2, 4 or rotation? So I called and spoke with Becca right at 4:00 (which is when they close). She stayed on the phone with me and I never felt rushed, she answered all of my questions and helped me get the process started. When it was time to drop off the car David helped me figure out how many tires I needed, found those tires and was able to get the tires I wanted for a great competitive price as well completed within 9 hours. Now I can walk home from there location but they were very upfront about the timeline. My last expletive at another tire place they never gave me a time line and I was sitting there all day long I love this places customer service, their honesty and their prices. If you are in the apex area. Please visit these guys. It was one of the best car experiences I have ever had. And we ALL know that is some what rare.Thank you chapel hill tire.Service: Tires

  Courtney Cantrell
2 months ago
Fast , courteous, always so friendly, and even offer some things for free that are quick and easy for them. (Had a repeatedly low tire and they checked it twice and did a little fix). Will definitely use them in the future for tires!! They earned our trust because they could have just said it was a bad tire, but it was in fact fixable and they fixed it :)

  Anthony Bonnagio
4 months ago
We have been using Chapel Hill Tire to maintain both of our vehicles for a while now. They are awesome! Quality work, Quick service, and Great communication. They have been professional and I trust that when they are working on my cars they are focused on doing outstanding work. 10/10 would recommend.

  Kate Fielding
3 months ago
You're in good hands at Chapel Hill Tire. Any time I need my car serviced, this is my go to shop. They're always SO KIND not only in the shop but over the phone as well. They provide honest feedback, service suggestions, while giving thorough explanations, making it easy to trust that they're doing what's best for your vehicle. They also have an awesome Tire Protection Plan. 10/10 recommend.

  Mary Greene
4 months ago
Saw the favorable comments and gave Chapel Hill on Laura Duncan a try. Had an awesome experience. My two right tires were giving me trouble. After dealing with this long-term and seeing two other businesses who couldn't help. They advised to replace the four, it was time to let go. Was advised to use Michelin AWs. It's made a huge difference in the performance and road noise . Service was quick, everyone was very friendly and helpful. We'll definitely be back with our vehicles.

  Scott Akridge
3 months ago
Great first and second experience. Dave was knowledgeable, transparent and prompt in communications. Had 4 new tires and batttery installed on my wife s SUV, and just had 4 AT tires installed on my Jeep. Both vehicles riding and driving great. Will use them again.

  Tyler Johnson
6 months ago
Chapel Hill Tire Apex really looked out for me when installing wheels and tires on my truck. I had to leave for a trip, they got me in first and out first to get me on my way. They are also take care of my other maintenance items on the truck. I ve also used Chapel Hill Tire in Raleigh, but the Apex one is my favorite.Services: Tires, General repairs & maintenance, Tire rotations, Vehicle Inspection, Wheel alignmentServices: Tires, General repairs & maintenance, Tire rotations, Vehicle Inspection, Wheel alignment

  Ken Welch
4 months ago
I had a small squeal in my left front wheel of my 2018 F150 that I felt was fairly new back in early July. It was actually probably there for a while as the only time I heard it was slow speed light breaking with the windows open. Not something you do very often. Moderate to heavy breaking did not produce the condition. So, early July 2023, I brought my F150 into the Chapel Hill Tire on Raleigh Road in Apex, NC to have a look. They are very close to my house and figured I would give them the business. After inspecting my vehicle, they produced a list of a bunch of items including needing REAR pads and rotors, a leaking front left strut, and other minor cabin filter and oil change related items. Nothing on the front pads or brakes was mentioned. I was convinced by Chapel Hill Tire that the noise was coming from the left rear, even though I was pretty sure the noise was coming from the front. My vehicle only had 49,000 miles on it and I'm not doing a lot of braking like a mail delivery person. I do mostly highway driving, so I was pretty shocked that I needed brakes so early. I asked the girl writing me up what the wear was, often times the dealership will tell you that you have X mm of pad left so you maybe have a chance to change your braking habits. She said 'well, typically when you get down to 5 or so, you need near pads and rotors'. When pressed what MY PADS were, she kept given me a non-answer by saying what they typically are. I'm not an idiot, I've worked on cars before, changed my oil in the day, but was made to believe they knew what they were doing. So, I paid the $880 for the repair hoping that the noise would stop. But, it didn't. I had things come up, life got in the way, but the noise was still there. Low speeds, driving in front of the grocery store with the window open and braking you could hear it. I thought maybe it was some sort of a break in period for the new brakes. So, finally, made time to get the vehicle back in early December 2023. I was charged another $37.50 for a brake inspection (like they did in July with nothing applied to my overall repair like other shops do) and they determined I needed a left front wheel bearing at $650. I figured they had done a more thorough inspection and actually narrowed it down to the front left which I thought the sound was coming from in the first place. I got a text later in the afternoon that the vehicle was done. I drove off and the next day, of course, I still heard the noise. I called them immediately and asked if I could come in and have a tech drive with me to hear the noise since apparently no road test was ever done the other times the vehicle has been there. The manager of the store met me and I let him drive the vehicle and described the driving condition needed to reproduce. During the test drive, he jammed on the brakes and was unable to reproduce saying the slight noise was probably the bad strut when the weight of the car leans on the strut. I said 'no, you need to feather the brake and listen for a light squeal in the left front, please open the driver window'. He finally did this and was shocked that he was able to reproduce the noise. After another 1/2 day in the shop, I got my car back in the afternoon. It was explained that the original problem was a shim was missing from my left brake pad. So, its highly likely I paid over $1500 for items I never needed. My effort to give business to a local establishment likely burned up in my face a bit. I feel taken, I feel like I should have brought my car to the dealership in the first place. I'm giving 2 stars only because I'm happy I wasn't charged a 3rd 37.50 for a brake inspection and I'm happy that the manager Benjamin got involved to fix it properly at no final charge. I mean, they had full access to my vehicle to take all of the brakes off and inspect fully. So, they missed this root cause because they were either lazy or inexperienced at properly test driving and trouble shooting.

  Darlene Coon
4 months ago
The best friendly service ever for this old lady. From moment of entering the greeting was giving by a beautiful young lady welcoming and offering what service could they do for me . Was quick and reassuring a quick attention to the need which it was! Ending by a youngman who made everything end with a green light and all set to go ! Also letting me know what service I would need to do in future. Thank you Chapel Hill Tire of Apex! You are my number one place to go !

  Leslie Mosley
4 months ago
Chapel Hill Tire in Apex is the best place to go for vehicle repairs. They are honest, more than fair and very helpful. I have been in several times and every time I leave with my car fixed and my questions answered. Just the absolute best!

  Linda Caffera
3 weeks ago
They haven t finished with my car yet today but I had tires and an inspection back in December 23 and they took care of everything promptly and efficiently. The tires are great.

  Margie Ward
a day ago
Chapel Hill Tire is there when I need them. They always do a good job. They are always able to accommodate my schedule

  Kyle Johnson
a month ago
Went in for possible flat. Amazing customer service, so easy, fast, friendly! App shows everything. Very transparent. Recommend to everyone - Apex NC location

  Barry Rosett
3 months ago
I have had my Subaru Outback serviced at the dealership for the past 8 years, and have never had a welcoming feeling and feel like they take an excessive amount of time to complete minor service. This was my first time working with Chapel Hill Tire (Apex location), and they were very friendly and had my car back to me in 45 min. I had a tire rotation and oil change, which normally takes over 2 hours at the Subaru dealership. I will be going back to Chapel Hill Tire with my other car.I have since been back twice to Chapel Hill Tire and they are friendly and accommodating to my schedule. They are now my primary auto service for both cars and I only wish that I had been taking the cars to them sooner. Thank you for the great customer service!

  Jeffery Rosino
4 months ago
The one in Apex is the best mechanic/tire shop I ve been to. I do a lot of work on my own vehicles if I can, but often I ll go to Chapel Hill in Apex because I trust their diagnostics and the front desk team is extremely helpful and supportive. I ll always bring my vehicles to Chapel Hill in Apex for tires and engine repairs. Thanks Chapel Hill Tire in Apex!

  Judith Richardson
4 months ago
Convenient, safe location, timely appointments, friendly, competent personnel, thorough report after my alignment and brake inspection. Competitive pricing. A comfortable waiting area, free wi-fi.

  Chris Hicks
3 months ago
Such a professional team of all around kind people. Great customer service and a willingness to tell you when certain services are not necessary, even if they miss the chance to make a few bucks. By the way, they are WAY MORE THAN TIRES!!! These guys do it all!!!

  Germain Asmah
2 weeks ago
A five star review is not even enough. professionalism, service excellence and that friendly touch to leave a smile on your face.

  Bhesh Timilsina
6 months ago
Thank you chapel hill tire for your excellent and quick service. I had nail on my tire and called chapel hill tire in Apex NC. Even though they were about to close they went beyond expectation and completed service on my car. I will highly recommend this place for anyone with their auto repair needs.

  Tammy Robbins
9 months ago
The Chapel Hill Tire group was able to quickly diagnose the issue and they were able to fix it within a few hours of dropping the car off with them. Riding in our CRV feels much smoother and safer now!They are competitively priced and offer shuttle service. Each person was kind and made this experience easier than I thought it could be. I feel really confident having them repair our cars and have already recommended them to other folks.Don t hesitate to reach out to them!Service: Steering & suspension repair

  Alex Song
a month ago
Friendly staff and hassle-free service. I was able to wait on my state inspection and the work was done before I knew it!

  Doug St Martin
6 months ago
Always great service. Went twice for tires. Turnaround time is amazing and they send you reports with other possible tuneups and severity without pressuring you to get them done at the moment. Great service.Service: TiresService: Tires

  Hashem Wafa
6 months ago
Called for an Alignment on my Dodge Ram 1500 Truck with 33" tires, were able to get me in same day! They shuttled me to a local coffee shop in downtown Apex which was awesome!After picking up and driving the truck, I could instantly feel the difference, especially with the tire rotation. Thank you Benjamin and team for your help!Services: Tire rotations, Wheel alignment

  Pat C
5 months ago
Very friendly & professional. Guided me through my purchase of new tires. I'm very pleased. Will definitely return for other car needsService: TiresService: Tires