AAA - Apex Pkwy

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael J. Reilly III
3 months ago
Very professionally run. Great overall service. Direct, honest, and glad I went w them. Austin in service was dynamite to deal with. Matt at counter, very nice guy. Will certainly return.

  E B
2 days ago
The people here are so kind, friendly and helpful! I recommend AAA for both auto (oil change and roadside assist) AND for travel needs.

  Amber Frans
4 months ago
Shireen is an amazing front desk employee she is so knowledgeable and will help you book travel insurance, car, and hotels and is just so professional! Jessica is a wonderful, detailed international travel agent and will book your entire trip for you!

  Pan K
7 months ago
I have used AAA in Apex Peakway a few times. Previously, they have not been great, but on par with other shops.In my last visit:1. They forgot to do my state inspection,2. I had asked for a tire rotation which they said they did. But I noticed my leaking tire was still the rear back one like before the rotation which means they lied about rotating the tires. I confirmed this at the tire shop, the tread in the front was more work, no rotation took place.3. The alignment left my camber measurement red and their answer was that tire alignments can t fix camber,4. They were not able to check my transmission fluid but recommended a transmission shop because the tech saw some fluid by the axle . I have no transmission fluid leaking in my garage Most shops are equally bad nowadays, I know. But I will try another one next time.Services: General repairs & maintenance, Vehicle Inspection, Wheel alignment, Oil change

  Kathy Van Ryn
6 months ago
This is a clean shop with travel services. I was not a member when I walked in, but the customer service was excellent, and I signed up for a membership. I was able to get a same day international driver's license here- even on a Saturday morning!

  Scott Muller
11 months ago
They were supposed to rotate tires but did not. Only noticed because the brake dust on front wheels was still the same on my f-150. Also had mud on tires on passenger side from pulling off the road. Everything still the same after supposed tire rotation. Called back same evening when I got home and Matt blamed it on printer problem, said sorry and told me to bring back in. Left my truck there for four hours and not all service completed as promised and billed. Will not be going back. Recently had worse problems at Jiffy Lube in Apex NC with my company vehicle. Very disappointed with both. Ford Quicklane seems good but hard to get appointment and a little pricey but at least get what you paid for in my experience. Also I had a 10 coupon from from GoPlaySave coupon book but Matt at AAA said he already applied 10 coupon. After totaling up on receipt which is a little confusing it does not appear it actually came off although it lists it on a lot be item. They seem sketchy to me and beat to avoid.Service: Auto maintenance

  Emily Cain
10 months ago
I have been taking my Jeep to this Apex location for a very long time now and I am not planning on going anywhere else. Ive met a lot of different employees over the years here, and they are all amazing. Specifically Mark Baillie, who works at the front of the store. He goes way above his required duties to help the customers. Not just me, Ive seen him be this way with literally everyone. Nicest guy ever. He is a straight shooter, which I respect. I dont know much about cars, so he does a great job of explaining the issues and my options, and he has never made me feel like he was suggesting something I did not need. He understands I am on a budget and doesnt push, yet he also makes sure I know the importance of fixing a severe issue as to not cause more damage later on. Its nice to know, being a single female with zero car knowledge, that I have someone who I trust will take care of me and my vehicle honestly and ethically. He has been instrumental in my loyalty to Triple A, both the Car care center and the membership. If it werent for him, I would have gone elsewhere years ago. Somebody needs to promote this man or give him a raise and a bonus!!!Services: General repairs & maintenance, Wheel alignment

  Jenny Hofler
a year ago
Had an excellent experience with AAA Apex- very quick to assist, great communications and conducted a comprehensive car exam. Will use again!Services: Electrical repair, BatteryServices: Electrical repair, Battery

  Erika Christiana
a year ago
They serviced my fianc�'s car. Personally, I felt the prices were a bit high for what was done to the car (I work in the industry, I know this) but my fianc� did not know. It cost a lot of money for us but his car is driving better than it was. Some of the repairs suggested weren't completely necessary - but again, this had to get done fast for my fianc� to be able to commute to work. I don't know if I would personally use this center because I felt that services were pushed that weren't exactly urgent or needed compared to the tire issues.Services: Air & cabin filter replacement, Tires, General repairs & maintenance

  Shy B
11 months ago
Good experience with getting my oil change but be aware that the pricing on AAA is not you will be charged. Pricing lists 39.99 on website and I was charge $85 when I went to the location.Service: Oil changeService: Oil change

  Angelica Reed
2 months ago
Great service. Defintely a go to for oil changes and inspections.

  Gregory Lyon
a year ago
Nice polite and seemed to do a good job. But 1 hour 40 minutes for an oil change. Bruh, jiffy lube is the same price but SEVEN times faster.

  akhil chowdary
a year ago
Put the business offline on AAA if you don't have the capacity to take more cars. Don't ask customers to go away after getting there car towed to your location. Hope you'll be respectful & more responsible.

  F. R. (Effective Problem Solving)
a year ago
Be careful with AAA car Insurance, based on my experience when you call to inquiry if you are covered or not, they will open a claim and then it will count against you for the next several years. Even when they don t pay out, and when they say you are not covered. Bottom line, their insurance customer service is bad.

  nikhil shah
2 years ago
This is the first time I went here. I'm from Massachusetts. This is very nice and clean place.Stephanie, the customer service lady, she's awesome. Very friendly, respectful and she knows what's she is doing. Very helpful, try her best to accommodate your request. People working inside ( mechanic) are also doing their job carefully. I was watching them through window.Keep up good work and maintain same customer service.Thanks.

  Abbey Cobb
3 years ago
Amazing service at this location. We were hoping to get a used car inspected prior to purchase, no where was able to squeeze us in. The team here was very courteous, professional, and accommodating and worked hard to help us out. Their work was honest and efficient. Not only that, but they are taking covid precautions very seriously to protect customers and staff. They went above and beyond to help us out, we will definitely be returning to this location.Service: General repairs & maintenance

  Lori Hern
2 years ago
I have been bringing my vehicle here for years. It is an older vehicle , my only vehicle and I have had to bring it back several times as the same problems repeat themselves. I don t know if they are getting discounted parts, but I sure pay full price and then some. Very expensive parts and labor to have to repeatedly bring back to replace and wait 2 days each time for them to repair. The only saving grace is the 12 month warranty. They have gone downhill in repairs and customer service. I do NOT recommend them.Services: Steering & suspension repair, General repairs & maintenance, Wheel alignment, Brakes, Battery, Oil change

  Lenore Field
3 years ago
My first time using AAA Apex Car Care Service. What a great experience. Scott Pacinelli, Manager, was great. A few days before my service, I talked to Scott over the phone. He was helpful, professional and courteous. Then meeting him in person, I received the same friendly treatment. I went in on a very busy day to get a brake light replaced. No sooner did I sit down in the very comfortable, clean, lounge area, service had completed the replacement. I'll be going back for auto service in the future!

  S. Hall
2 years ago
On March 23rd I stopped in for some assistance with completing my application for a passport and to get passport photos taken. There was a brunette working behind the counter of the travel side of the center. She was extremely helpful and super patient when answering all of my questions. I feel bad that I cannot remember her name. I've been a AAA member for around 20 years but never used any of the travel services offered. It was a rainy day and we wound up taking a couple of pictures to get the lighting right but she absolutely made sure I was happy with the picture. Thank you for making it such an easy experience.

  Bruce Kibbey
2 years ago
They did much better on my second visit. On my first visit, I got pricing by phone on an item and we had a communication problem. On my second visit I asked for written estimates (by email) and we were able to talk through the details to ensure I was getting what I wanted/ needed and expectations were clear. They are easy to deal with, my only complaint is their parts pricing seems high.Services: General repairs & maintenance, Brakes, Oil change

  MK Kalbaugh
3 years ago
I was iffy about using this place after looking through reviews, but my alternator had given up when I was less than a mile away so I chanced it! I was very happy with the results. I know a fair bit about cars, and I felt that I was fairly priced. I was given an exact estimate, and that is what I was charged. I dropped it off without an appointment right before close, and it was ready the next day at lunch. Thanks Scott!Service: Battery

  Terry Kaufman
2 years ago
They did an oil change and found filters that needed replacing. I was pleased with the way things were explained and the quality of the service. One recommended service (replacing oil pans) I postponed and will see if I can find a better price elsewhere.Service: General repairs & maintenanceService: General repairs & maintenance

  Mike and Valerie Stephens
6 years ago
4 and half hours to do an oil change and mount 4 tires with an appointment! Promised to get me in and out quick. Staff is polite and prices reasonable. But I won't come back to this location. I don't have time for that. I originally gave 3 stars despite this bad experience. The manager contacted me, apologized, and offered to mail a coupon for a free oil change. 2 months later still no coupon. Lowering review to 1 star for more empty promises.

  Lucian Lucia
2 years ago
I decided to take advantage of their $49.99 synthetic oil change special for our 2010 Honda Insight EX . They were able to communicate with me well (text and email) leading up to a finish time, but I was surprised when the final bill was $59.99. I asked what else was charged and the service attendant, Mark Stevens, stated an oil disposal fee was assessed. I looked at the $5.20 fee on the receipt which stated "Supplies". Obviously, this is a "slop" fee that is not included in the advertised price. Sadly, I felt ripped off because I didn't get the deal I wanted to and now they lost my business and others from this report. In addition, and with respect to Crystal T.'s report of 1/11/2019, they tried to sell $2,700 of repairs which I didn't need. Who are these people???Service: Oil change

  Hope Noar
a year ago
Matt always takes great care of me when I service my cars at the AAA location in Apex. He makes sure the work is done on time, always correctly, and always saves me money where he can. Excellent service advisor. Mark also was very helpful in my recent trip to this service center.Service: Auto maintenanceService: Auto maintenance

  Laura Funk
3 years ago
I had previously given this location a 5 star review that I must now retract. I have visited two more times since and both have been very disappointing experiences. The employees don't seem to know if you have made an appointment and really don't seem to care. I understand that during COVID there will be additional time for disinfecting the car but the employees are quoting at least two hour waits for any service. I made an appointment for a state inspection. I was told I had to wait at least two hours. I asked if my appointment time would be honored and was told "I don't know what that means". I took a seat and could see the employees behind the counter talking about me. It was extremely unprofessional and I will not be returning to AAA for car services.Service: Oil change

  John Grotevant
5 years ago
even with an appointment, the oil change was 2 hours. a tire rotation was included but was not performed and when asked were told it "wasn't needed". our cabin filter was only 3 months old but noted a new one was needed. and another $1200 in suggested repairs - which we checked after with our standard mechanic and most not needed. very disappointing both times we had service done there. if you go there, verify the service you are paying for is done and do not fall for extra's.

  Ts Mon
4 years ago
Very happy with the service I received today. Scott Pacinelli helped me & was very courteous. I did not have appointment, dropped off my car & they were very fast & I was happy with the price. I would take my car here again & recommend them.

  Tracey Powell
4 years ago
Friendly and courteous staff but wait time was longer than anticipated. Also I was supposed to get a free tire rotation with my oil change which they didn't do because they said my from tires were bad and needed to be replaced. I had someone else check the tires after I left and they are fine.

  Curtis Hale
a year ago
Nice guys, but was unaware the amount of labor they charged. Ford Escape almost $700. Battery, oil change, brake fluid, and one other fluid. Ridiculous.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change