Steet Ponte Volkswagen Service Center

Reviews

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  Mary
a month ago
The one star is for harold Sr. In the service dept. I thank Harold jr, and the gm Ed, and everyone else.This was the 4th place I had my car towed to. The first 3 nightmares tried to take advantage of me as they thought I knew nothing of auto repair. I'm not a mechanic, but I grew up with my dad, who was and owned his own shop.I initially called to see if they would take my car as the engine was apart from the last place. He refused to put it together. That's in another sad review.. so, the woman who answered told me that she got permission to take my car in and not charge the full $137 charge for diagnostics since the engine was apart.The day I had my car towed in Harold Sr. A little description of his persona.. rude, nasty and inclined to lie. He was yelling at me on the phone that I had my car towed there and he'll have it towed right back out, because I told him the woman told me I'd not have to pay the diagnostic fee. That was the first initial abuse I suffered from Harold Sr.Because he told me I need these things, but how do you know for sure? My bill was over $4000. I did ask for a couple things to be replaced or fixed. Most of the charges were labor.They guarantee the parts. So they say. My e brake started getting worse in the fall., they just fixed it in June. $426, parts and labor. It doesn't work at all rn. I took my car there recently. Of course Harold Sr was as rude and crass as usual.I went in thinking about $140, for the diagnostic for the engine light and free e brake fix.I was charged for a spark plug cover and oil change. $316. I just had my oil done this month elsewhere.Harold Sr refuses to fix my ebrake. He's trying to tell me it's my calipers. The calipers connected to the rotors on the rear brakes and quoted me over $900 for my brakes. He said when my brakes are fixed, so then will my e brake be fixed.I'm not getting my brakes fixed there. But they will honor the e brake issue as they didn't even last 5 months. I will go to the general manager. If he doesn't get them done I'll contact Steet, or Ponte.I wish I never had gone there. I would like to find a mechanic with integrity and honesty. I know cars are expensive but I think repairs should last longer than a few months. And they should honor their policies without being rude or greedy!I hope you all find a good place to go too!

  Gary Winters
8 months ago
Friendly

  Dave Radell
9 months ago
Service was terrific