Chrysler Dodge Jeep Ram of Utica Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  TOG YMK
a year ago
Been there a few times without issue, and just one time where they forgot to connect a coolant line. I can forgive mistakes, and they alleviated the issue in a timely manner and without additional cost. My main issue is how hard it can be to deal with the service department. Quite a few times throughout the years I've called to schedule, check up on, or inquire about something and someone will just pick up the phone and hang it back up on the receiver. I can deal with mistakes, but unnecessary rudeness is another. How hard is it to put someone on hold, or to ask them to wait one second or call back?

  Christopher stedman
2 years ago
Had an appointment for an oil change and it took 2 hours for them to complete. Found that I was missing a lug nut, probably from the tire rotation they did before. They charged me 25.04 for a lug nut!!!! That is so ridiculous! The service guy was very nice but I suspect was still learning the job. If you have to get your oil change and you can not do it yourself, book an afternoon for them to do it and like 70.00 dollars.

  Pat Mahoney
3 years ago
Been a customer for years, but will no longer because of the service department. Between breaking the roof rack on my band new van, having all the oil leak in my driveway a day after taking our new jeep in for a oil change. And to top it off the rude girl that works in service. My future business will definitely go to NYE in Oneida.

  Shirley Strickland
2 years ago
I use Carbone for all I have done Tom Klopfanstien is the only one I will let touch my car he is the bestService: Oil changeService: Oil change

  Daniel Young
4 years ago
Do not take your car here for an oil change. They will tighten the drain plug so hard that it is impossible for you to take off.

  Andy
a year ago
Great service. Convenient. Priced right.