The Moore

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Hayes
3 months ago
I prefer hotels like this to huge anonymous types of hotels. It was quiet but in a great location for going north to Hells Kitchen and south to Chelsea / High Line / Soho. The staff were super friendly and genuine and welcoming. The rooms were clean, comfortable and typically on the smaller side as you would expect in NYC. The overall style of the hotel is chic and stylish. The hotel is exactly as advertised. I disagree with any negative reviews of this place. Would 100% stay here again next time I visit

  Katrina Primavera Liwanag
2 months ago
The rooms are small but that's expected in NY and at this price range. There is also no complimentary coffee or tea that you might expect in a room but there's coffee available at the lobby. Overall great experience with staff who are all very warm and always ready to help. Shout out to Destiny for my daily coffee fix and for the city tips. I especially appreciate how she keeps the coffee bar tidy. these little things matter. Would recommend this place if you're looking for a clean, hassle-free stay. It worked very well for me and this work trip. It's situated in a Great location--3 minute walk to the subway plus taxis and ride-hailing service are accessible.

  Suzie Nguyen
2 months ago
We had the pleasure of staying at The Moore Hotel NYC during a recent project launch in the city, and we couldn't have been more impressed with our experience. From the moment we arrived, Krystal and the entire team went above and beyond to ensure our stay was comfortable and seamless. Krystal's assistance in organizing our long stay was invaluable, and her professionalism and warmth made us feel truly welcomed. The level of service provided by Princess, Destiny, Anaise, and Hannah was exceptional their attention to detail and dedication to ensuring our needs were met did not go unnoticed. We felt right at home thanks to their hospitality.Moreover, we loved the design and aesthetics of the hotel. The lounge area provided a cozy environment for working, and we appreciated the taste and decor throughout the property. The cold and hot drinks bar was wonderful; every morning started with coffees and lattes from The Moore.Thank you, The Moore Hotel NYC team, for making our time away from home feel like home. We look forward to returning in the future.

  Jessica Ingram
4 months ago
I loved my stay. The location is amazing but really the staff are the best thing about The Moore. They re so kind and friendly. They let me check in early, moved me to a quieter room off 8th Ave, stored my bags. They make coffee in the AM and drinks in the evening at the nice lobby spot and are just great. The hotel is safe and secure which is reassuring as a single traveler. So convenient. Rooms are small but totally ok. Comfy beds. Clean. Heated bathroom floors and a great bathroom with nice toiletries. It s not totally quiet, with the street and the other guests closing doors, but I didn t find that to be an issue overall. This is my new spot for NYC stays, and I ve been recommending it. Thank you to the staff for a great stay.Rooms: Small and nice. Great bathroom with heated floor.Safety: The outside door requires a key. The lobby stays staffed and the elevator is keyed. I felt safe as a solo female traveler.Walkability: So convenient!!Food & drinks: The lobby spot is great with fresh pastries and espresso drinks in the morning and wine in the evening.Noteworthy details: Heated bathroom floor.Comfy beds.So convenient.Awesome staff.

  Scirocco Nally
3 weeks ago
I stayed at the moore during NYFW and I had a fabulous experience. The location cant be beat and even tho the room is the size of a shoe box it was very clean and comfortable. The bathroom felt very modern and the decor was quite nice.There is a security feature to get in at night and there is an elevator in the hotel.It's a small boutique hotel but I will def be staying here again next time I'm in NYC

  Gabriela Roy
5 months ago
I recently had the pleasure of staying at The Moore in Chelsea, NYC, and it was truly a delightful experience from start to finish. From the moment I stepped into the hotel, I was impressed by the impeccable rooms and the warmth of the staff.The rooms at The Moore are nothing short of exceptional. Impeccably designed and tastefully decorated, they provide a perfect blend of comfort and style. The attention to detail is evident in every aspect of the room, from the cozy bedding to the modern amenities. The cleanliness was top-notch, and the room felt like a luxurious home away from home.One of the standout features of my stay was the incredibly friendly and accommodating staff. From the front desk to the cleaning staff, everyone I encountered went above and beyond to ensure a pleasant stay. They were always ready to assist with a genuine smile, offering helpful recommendations for local attractions and ensuring that all my needs were met promptly.The location of The Moore in Chelsea is also a major plus. Situated just a few blocks from The High Line, it provides easy access to popular attractions, dining, and shopping, making it an ideal choice for both business and leisure travelers.In addition to the excellent rooms and staff, The Moore offers a range of amenities that further enhance the overall experience. The attention to guest satisfaction is evident in every aspect of the hotel's operation.Overall, my stay at The Moore was nothing short of exceptional. The combination of impeccable rooms, super-friendly staff, and a prime location make it a standout choice for anyone visiting Chelsea in NYC. I highly recommend The Moore to anyone seeking a memorable and comfortable stay in the city.

  Rabab Muhsen Sadeq
a month ago
In reviews, some things are objective and others are subjective and situational.Let s start with the objectives: the rooms are uncomfortably tiny. To go from the door to the toilet you have to walk like a crab, sideways. Toilet super crammed you have to reach under the sink for toilet paper. No place to put your suitcases.Staff was nice and genuine especially the manager, except for one emo girl.Clean room.Bed cover was super thin and no matter how much you pulled it would cover only two thirds of your body. Bed is near the window so cold air would come in.The hotel I expected to be something like the Bowery hotel in terms of quality. Aesthetics were fine but not quality.Location was good, convenient.The subjective. I paid for extra two days and then changed my plans to one day only. They told me the refund will be processed through the card. I had paid by my intentional debit card, they tried to process the refund after I left, it didn t work. I asked them to transfer the amount or process a transfer or PayPal me the refund, they said they couldn t and my only option was to have credit in the hotel that can be used within the year. Which is quite tricky considering I am not likely to visit NYC or want to stay again with them this year.My flight to NYC kept getting delayed then cancelled my original checkin time was 7 PM so I kept calling them whenever there was an update, until I found out I was arriving 7 AM the next morning. Ofcourse I was charged for that night too.I would have given them 2.5 stars, mainly for locations and cleanliness. Now it s down to 1 star for the refund they won't process, tiny room.Would I recommend staying in this hotel. NO. Pay a little extra and get something a lot more legitimate.

  Jay Lerner
a month ago
The curb appeal of the hotel is very lacking. It basically looks shut down. Upon entering the lobby is nice but basic (reception/coffee bar combo). The hallways are narrow. The room is small but nicely appointed.First night was nice. Second morning wakeup we had no hot water! Took an uncomfoetably cold shower and mentioned it to the hotel manager Susana to.make sure she knew the boiler wasnt working. She was not only unapologetic but downright beligerent about it. This is not the person you want to manage a hotel. She offered me free coffee, but that comes with the room, so that was insulting. She acted like the cold water was the guests' fault. A simple, we are sorry would've sufficed. A few hours later, I received a message that the hotel was offering 1 glass of wine from 5 to 6pm as compensation. That is not adequate. Part of lodging isna functional bathroom and no hot water is not functional. Part of a good hotel experience is hospitality and Susana is not hospitable.

  Bianca S
2 months ago
Two words: Pet Friendly.Nestled in the Chelsea neighborhood is this chic hotel; we're not tourists but opted for an NYC staycation and initially, I hesitated seeing the location by 8th Avenue, but Manhattan being a walking city, that concern quickly faded. Unless you decide to stick within the neighborhood, you're never really confined to one spot. Plus, 22nd St. can be pleasantly quiet, while 7th and 8th avenues buzzed with activity.The interior has a chic vibe, with a small lobby hosting a cafe/bar. Despite the winter season, we enjoyed the rooftop bar (though closed) for a cozy hangout with friends and our dog, braving the very warm 40-50�F "winter" weather.Now, let's talk about the rooms they're tiny, no doubt about it. But we were there to shower and sleep, so size didn't bother us much.A shoutout to the fantastic staff, especially Destiny, who took care of us from check-in onwards. Despite being busy, she lugged our bags (there were 6 of us plus our dog's bag) while giving us the lowdown on the hotel. Always up for some small talk, she made our stay feel personalized.In conclusion, we'd recommend this hotel for anyone seeking a delightful NYC stay, whether with or without a furry friend!

  Carrie Baker
5 months ago
We enjoyed our 4 night stay at The Moore. It's a very clean and stylish boutique hotel, with small, but comfortable rooms. The location was convenient to Midtown's main attractions, and the staff were helpful and friendly. We didn't find the soundproofing issues too disruptive with the use of ear plugs at night. The rooftop bar was beautiful!Rooms: Small, but clean and well appointed.Walkability: Easy walks to supermarket, Subway stations.

  Shilin L.
6 months ago
The hotel is in great location (easy to walk around and take public transportation) and is very clean. The staff are also very friendly and helpful. The reason my rating is below average is the soundproof issue that has been reported in other reviews too. You can literally hear the next room s everything - iPhone alarm, conversations, door opening and closing etc. It will affect your sleep quality for sure if you are a light sleeper. Also the room is very small therefore unfortunately though with all the great attributes, I won t choose to stay again until the soundproof issue gets resolved.

  Rob M
4 months ago
Okay, this is what I think happened here. Somebody bought the crappiest, tiniest, and slummiest apartment complex and said, "I'm gonna make this place the fanciest hotel in NYC!" Then, failed miserably. This place is a lie. It is a Motel 6 pretending to be the Waldorf Astoria. It's a joke, an expensive joke.Every space in this building is roughly 50% smaller than it should be, from the lobby to the gym to the broom closet of a room that they booked me into. Almost all the rooms here promise a "Queen" bed. They are NOT queen mattresses. This is a very easy thing to prove. All queen beds are 80in long; I am 73in long, and my head AND feet stick out of this bed. Unacceptable.The entire place seems like a cautionary tale of form over function. The fixtures are fancy-looking and surprisingly difficult to operate. The toiletries look fancy and are close to impossible to actually remove from thier containers. There is almost no water pressure in the shower. The gym is in the basement, is inadequate and stinks like a basement with little to no airflow.GO ANYWHERE ELSE.

  Rosinascurlylife
6 months ago
This hotel was quaint and a great location.The staff were so friendly, and so helpful. I loved the cute little coffee/wine bar they had in the lobby. The lobby is quaint but still offers some space if you need to work, while you re waiting to check-in/check-out. If I could rate this hotel based on solely the staff s service, I would give it a 5 stars!!The rooms are New York sized. We got a queen room with view, and I wouldn t say it was a view, but it did look out onto 22nd street. The location is great - close enough to midtown, but far enough to be away from the noise. The rooftop wine bar was amazing. The view from the rooftop has Empire State Building, which makes you feel like you re right in the Center of the action.I gave this hotel a 4, because while everything was super great, the bed wasn t the most comfortable, and the A/C in the room blew right onto your face. The bathroom was a great size for a NY hotel and the decor and ambiance all throughout is . I wouldn t say this was super luxurious to make it feel like a 5-star, but definitely worth it for a few days and one of the better 4-star hotels I ve stayed at in Manhattan!

  Mads H. Madsen
a month ago
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  David Cushing
4 months ago
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  Cheryl Abreu
6 months ago
I enjoyed my stay here at the Moore. The location is ideal, the room is quite small but cozy and chic. I did have an issue with the fire alarm. Apparently hot showers cause the alarm to go off. Other than that, it was a great stay! The reception staff is truly wonderful as well. And the rooftop is a convenient plus!

  Jonathan Fletcher
6 months ago
Great little gem of a hotel. Fantastic location 10 min walk for Madison Square Garden. Short walk to 3 different subway lines which take you direct to most tourist places. Has a supermarket and nice delis very close by. The staff were all great and the rooftop bar with a view of the Empire State Building was a great bonus!The room is small but clean, good value for money, modern and everything you need assuming you just need a place sleep

  Rainer Illichmann
3 months ago
Very friendly staff that helped us on a short noticed hotel change.Rooms are small but comfortable and modern.Great view from the rooftop at the empire state building.

  Niclas Thelander
6 months ago
Very friendly and professional staff, great roof top terrace, and surprisingly good coffee in the lobby for being a hotel!The room (420) was good quality in terms of cleanliness and standard, but unfortunately the windows were very poor in terms of noise cancellation.This room is on the 8th Ave side of the building, and it becomes very loud at night with random junkies shouting, police cars, loud music etc. The hotel really needs to invest in better windows to justify the price charged.

  Leonor Boavida
4 months ago
Our 4 night stay was everything we were looking for. Perfect location, very close to all the midtown main attractions. Very stylish boutique hotel, with small but still comfortable rooms. Staff was welcoming and very friendly.

  Leni NYC
3 months ago
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  Reycie Gallardo
2 months ago
The hotel is centrally located, as others have mentioned you can go north or south of manhattan within 20 minutes.the staff are really friendly from top to bottom. Ihighly recommend this hotel.

  Ryan Lothian
a month ago
Large "resort fee" hidden in the small print of my booking. The price at check in was about a hundred dollars more than the "Total price" that was listed on my confirmation e-mail.The confirmation I received said "the final price shown is the amount you'll pay to the property", but the hotel wouldn't honor that price.Rooms: Very small, TV not aligned with the bed.Generally a very dark and claustrophobic building.

  Hillary Roberts
6 months ago
I agree with the noise concerns mentioned in a few of the other reviews. On the Saturday night the doors were slamming and people were talking well past 2AM, to the point where I could not sleep. The doors are very heavy and slam on their own. I was so tired Sunday that I went back to the hotel early to try and take a nap but unfortunately found things to be just as noisy. Sunday night I woke up to the sound of the couple across the hall being intimate around Midnight. After that entertainment had ended they turned on their TV so loud that it was louder than the movie I was trying to watch on my laptop. I called down to reception for help, thankfully the man at the front desk was very understanding. I could hear the phone ring in the room across the hall and the conversation they had with reception. THAT IS HOW THIN THE WALLS ARE at this hotel. I was in an inner room that had almost no street noise, but still was unable to sleep for the two nights I was there. I spent nearly $1000 (after all the fees) for two sleepless nights. Frankly I was so tired from lack of sleep that it ruined my trip.The hotel was nice enough to offer me a $175 refund of the $1000 I paid after I left them a message regarding the noise.Long story short, if your goal is to get a hotel to be able to sleep THIS IS NOT THE PLACE TO STAY.

  Jose Rossi
5 months ago
Room was clean and everyone at the reception/cafe area was very friendly, on the other hand the room was very small, for 1 person spending mostly only the night in to sleep is fine but nothing more. Get a room on the higher floors if you're a light sleeper as the noises from the street will wake you and the building is not very well insulated.

  Catalina Bradescu
5 months ago
Hi, I already write to this hotel through messages on the booking website and on their Instagram where they decided to hide the comment and block me. So, I also write here because of the mess they created. We had bookings at this hotel on a trusty booking platform, where I had 0 complains in more than 10 years. The hotel cancelled our bookings in their system on November 9, TWO MONTHS after the bookings were made on September 13. They cancel the booking on their system, but on the booking platform the reservations are still available! No notification for us or for the booking platform: just cancel. Period! When I asked the hotel why, they only blame the booking partener for an error and that was all. In my opinion, if you are a professional service provider, you try to find solutions for the customer, you don t lie by blaming your booking partner, which is a trusty one, hide comments and don t answer to angry, but honest messages. I am pretty sure we are not the only customers in this situation. I m in close touch with the the platform customer service hoping for a penalty for this discriminatory hotel. For sure, the platform will help me to solve this menace, at least they speak to us. This hotel tries to be a 3/4 star hotel with a 1 star customer service. So please, save your words and don t lie or blame your booking partner for your error - if you rise the prices or change our booking strategy, it s not my fault or others: just yours and you should assume all the consequences. You just cancelled the booking on your system 2 MONTHS after the reservation was made without any notice. It s completely unprofessional and you have no excuse. Shame on you. Godspeed!

  Stephen Kopaloff
5 months ago
My partner booked this hotel, we received emailed conformation confirming the room and the room rate. We have now been advised there was an error in the booking and they now want almost double. If an organisation makes an error, live with it. The mistake was wholly yours. Why should we need to for their mistake

  Doc DuMond
7 months ago
We had our wedding reception on the rooftop and also stayed in the penthouse suite and it was the best experience we could have asked for! Krystal and Sophie went WAY above and beyond to make our celebration and our stay go smoothly and something we will never forget! The cocktails were delicious, everyone was accomodating (including complimentary champagne in the room) and the Japanese soaking tub on the roof was sublime! Soaking in the tub with the view of the Empire State Building is a night I ll look forward to repeating and I would recommend anyone else who is considering it to go for it!Rooms: The penthouse suite was absolutely perfect! The bed was extremely comfortable and the bathroom was cery clean and comfortable. But the rooftop patio and the Japanese soaking tub were the stars of the show! And the view of the Empire State Building and the sunset over the west side of Manhattan is unmatched!Food & drinks: The cocktails were delicious and Sophie let us cater our own drink menu for the reception they even printed custom menus for us!Noteworthy details: The staff was just so accomodating they really made our wedding preparations and our stay so relaxing and perfect. I cannot stress that enough!

  Aditya Mehta
7 months ago
A very quiet hotel at a nice location with all great amenities nearby. The rooms are small in size, but that's common for the majority of NYC hotels. The rooms are very clean and super quiet, which is the best thing. There are no views from the rooms as it is surrounded by other buildings. In terms of hospitality, the service is great and the staff is very polite and helpful.

  Patrick Burwell
7 months ago
The staff were all amazing!! We interacted with several different staff members and they were all super friendly, helpful and knowledgeable. We arrived very early and they accommodated us for an early check in with no problem. We simply went to a neighborhood cafe for breakfast and they texted us when the room was ready. Communication throughout our stay via text was helpful and appreciated. There are tons of amazing restaurants and bars within just a couple of blocks. The neighborhood is safe and has access to transit and anything else you need within a block. Easy walk to the theatre district and to the west village as well. The rooftop patio was an amazing bonus. Unfortunately, we were never there when the bar was open, but we just purchased drinks from the lobby bar/caf� and took them up for a nightcap every evening - most evenings we had the place to ourselves!! Room design was great, super comfortable and very clean. Hugely impressed by the service, location, value for money....we found our new favourite place to stay in NYC!