Open Road Volkswagen of Manhattan Parts Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pat B
a week ago
BUYER BEWARE .. I purchased a car here eight weeks ago, and I still have yet to receive my plates, my title or anything for the car. I continuously have to call them because they never reach out to me about anything. I keep hearing yes it s in the works and sorry after I call all the time or text my salesperson.It s been eight weeks and I m driving with an illegal temporary plate because this business cannot get me what I paid cash for. Very unsatisfied with the customer experience and the lack of follow up.Please look at the reviews I leave for others. I never leave a bad review. You have to really do a bad job or treat me really poorly for me to leave you a bad review. This company has been successful at that.

  Ben S.
5 years ago
What a great experience ! It was my first time buying a car in Manhattan and I was very reluctant. Prior to my visit I did my homework and I new exactly what car I wanted. Even if I came prepared I still had a few questions. My salesman was Fantastic! Jeff guided me all the way without any pressure. We tested drive the car he was very nice and knew everything about it. Once it was time to close the deal he got me the best deal I could have imagined! If you are on the market for a Volkswagen or simply for a new car stop by this dealership and ask for Jeff. You will be in very good hands !

  Malcolm B
6 months ago
My wife purchased her first veh, a Atlast Cross Sport 2024. I knew from the onset of entering the dealership that our experience would have been memorable. We were immediate greeted as we walked in, offered refreshments and introduced to our sales guy, Jeff. His knowledge and professionalism is what did it for us. On behalf of my wife and myself and to Jeff and the team @ ManhattanVW I want to thank you guys for providing impeccable service.Ps My wife loves the car. Usually she preferred to be driven around, but now I can t get her from behind the wheel

  Junwei Qin
a year ago
I can't believe i can buy a vehicle in Manhattan. Thank you Cristian. A very nice guy. Very professional for their vehicle. Very good service. They Also accept trade in with good price. We make a win win deal in a week.

  Jaclyn Scaturo
7 months ago
We had an enjoyable experience at VW Manhattan! Both me and my husband were welcomed and treated great the second we walked in. Our Sales Consultant Tom H was knowledgeable and went above and beyond for us. Steve K also helped us out a lot throughout the process. This dealership was a great environment to be around and we are so happy that we purchased our first family vehicle with them!

  George Kourmousis
3 years ago
Best VW dealer! My first time buying a car and I always knew I wanted a VW! From the times I went in to see the car, test drive, talks destilas, our sales consultant, Drew, gave us exceptional customer service! Talking on ever point that mattered and explain everything in great detail! Can t express how great these guys at Open Road VW Manhattan are!

  Diana Gonsalves Stevens
10 months ago
Excellent place for services and buying new cars. I've been dealing with this place for some years always had a good experience. The service manager Danielle she is the best, very professional and such a sweetheart. The mechanics are great as well they get the job done. When I trade in my volkswagen best believe I'm coming here! They have a customer 4life!

  Kristhie Fuentes
4 years ago
This a late post but love them and love my Atlas. Fair deal and honest people. I thought they would ripped me off since is Manhattan after all. Not at all best deal I got and believe I looked just about every place in New Jersey. I highly recommend them.

  Megan Waldvogel
a year ago
Ask for Jeff! We recently bought our first car at VW - we worked with Jeff who was amazing. We don t live in Manhattan and travelled in for the day to test drive a certified pre-owned Tiguan; Jeff made the process so easy, and we felt like he was looking out for us at every turn. Jeff worked with us to get what we felt was a good value for the vehicle we were trading in, he handled all of the paperwork in record time so that we could leave that day in a new car, and save us a trip back into the city. I would highly recommend VW Manhattan, and asking for Jeff specifically!

  Dora
10 months ago
Typical dealership trying to upsell absolutely unnecessary fixes . Dropped my car for oil change, got notified that my hood latch is inoperable, needs immediate attention, and the agent calls heavily emphasizing that while they were able to open the hood, nobody else can and if I ever need any service or break down, someone will break my hood latch because it s inoperable, it cannot be opened. Obviously, none of it is true. Absolutely no issue with the hood latch, it opens smoothly for the first try, but if I would not have done it just before the oil change, maybe I would have believed them and ordered the totally unnecessary change. Seriously, faking unopenable hood and even posting a video of a guy trying to open the hood unsuccessfully ? It literally takes one second to open it with no problem whatsoever.

  Orqu�dea C
a year ago
Two visits to VW Manhattan while on the quest to find another vehicle since my lease is soon to end. Not a single sales representative approached me. I walked both floors of the show room, nothing. Walked out, hopped back in my car as they lost a potential customer.

  Reece Robinson
5 years ago
Went for my 30,000 mile service and on top of paying $450 for it , they came up with extra charges for my brake pads (which were in good condition) and my tires (which supposedly were not balanced). All in all I left paying $2000 for service on my pretty new golf. Thought I had given them enough money when I bought the car there. Unreal what they get away with.

  David Coleman
5 years ago
Came in originally to look at a non-VW car and Justin White, my sales associate there, opened my eyes to some more options. I didn t ever feel pressured and he went out of his way to help me find exactly what I was looking for. Very happy with my car.

  Andrea Wilson
10 months ago
Ivan Rosa was very helpful throughout the purchasing and after purchase process. Very professional and helpful.

  Borivoj Cvejic
2 years ago
Crazy overpriced new mk8 GTI Autobahn at $57k+

  Sam Blank
2 months ago
All personnel are friendly, affable and professional.

  James Dobak
2 years ago
Drew made buying my Tiguan a fantastic experience! Will certainly repeat business with this dealership!

  Adam Jakimo
3 years ago
Ling was absolutely amazing. Made an always difficult process seamless.

  mauro gamez
2 years ago
Nice place