Land Rover Manhattan

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  charles saldarriaga
2 days ago
I normally don t leave reviews but after my experience I just had to come here and say that I had an exceptional experience with service consultant Cristian Villegas. I brought in my Range Rover because I was having issues with the radio and a coolant leak. He went above and beyond to make sure I got the best service possible. He was very knowledgeable and his expertise along with professionalism were evident from the start. He was a great communicator and provided clear explanations, timely updates, and ensured that the service was completed to the highest standard. He made this experience smooth and stress free I truly appreciate his dedication. I would highly recommend him to anyone in need of automotive service. Thank you for going above and beyond, Range Rover is lucky to have this guy!

  Derrick Manigo
5 months ago
I believe I purchased the very last Land Rover Convertible. I love the care but there were definitely some learning curves with maintaining the vehicle. Manhattan JLR were amazingly supportive both financially and with service. I am very appreciative!!!!!

  WH Keiser
2 months ago
I recently purchased a 2024 Range Rover Sport from James Zaku, and had a great experience. He was professional, knowledgable, communicative and transparent through the whole process. I will be back to see James and the staff at Land Rover Manhattan again soon.

  Christian
2 months ago
Five stars for the great staff at the Service Center. I dealt with Cristian V. as my Service Consultant and he was very responsive and transparent about a repair on my 2016 Land Rover which was still under extended warranty for a specific part/issue. Cristian was communicative during the repair and clearly confirmed the diagnostic pricing in case it was not covered. While I would not normally bring my vehicle here for any other out-of-warranty repair due to high labor costs and the location relative to where I live, dealing with the service center is usually a breeze and I was happy to bring my car in.

  Dan McCarthy
2 weeks ago
I feel compelled to leave a review because the customer service I received from Shelly was the best I ve experienced in 20 years as a Land Rover customer. Smart, articulate, professional, kept me updated, friendly, not rocket science, yet so rare these days. You really should look after Shelly - she is a great asset to your business.

  Jessica Lora
a month ago
I love this dealership! Every time I came in I only work with Christian because he really knows what he s doing and cares about his clients. Their customer service is unmatched. Thank you Christian and Marcello for always assisting me in and everything I need with my cars! Recommend 100%

  Anthony Curreri
a month ago
i have been getting new Range Rover every 3 years since 2016 ,, always great experience ..my last was this week a beautiful 2024 Range from Sasha ,i cant tell you how great it was to deal with Sasha , made it very easy and fair . kept me informed during the whole ordering process. i recommend very highly Manhattan dealer , land rover and SashaAntonio

  Steven F
3 months ago
Can't say enough good things about this dealership. Isaac Ashwal who is the General Manager is really fantastic. Recently purchased a Velar SE and the dealership made the purchase so easy. I live an hour from the dealership and the experience and the ease of the transaction was well worth the trip. Highly recommend!!

  Jordan
2 months ago
I recently took my car in for service and had the pleasure of interacting with Javier during the process.From the moment I reached out for assistance, Javier's professionalism and dedication to customer satisfaction were evident.He went above and beyond to address my inquiries and concerns. His communication was clear, prompt, and always delivered with a friendly and accommodating demeanor. It was evident that he prioritizes customer needs and strives to provide personalized solutions.

  Rina Dweck
3 months ago
I m giving a 5 star review as a favor to Christian the service member who was kind and very responsive. The 5 stars are for him, not the service center. I can t say I ve had responsive service in the past, so I wanted to recommend him. My car went in for repair, the repair was done quickly, but they broke my sunroof while there. They replaced it free of charge but ruined the interior roof with greasy hands while doing so. Christian rectified the situation by having the car detailed and thoroughly cleaned, but I won t be going back. I ve had too many bad experiences.

  Morgan Fahey
a month ago
I recently bought a preowned Evoque from the Manhattan Land Rover. I had previously been burned by numerous other dealerships and salesmen. I m so blessed to have found this dealership and even more so, I am blessed to have found Robert Faraoni who assisted me in the sale of the vehicle. He was unlike any salesman I have ever encountered. He is genuine and put forth significant effort to ensure that my vehicle was safe prior to my departure back home to Pennsylvania. He was always honest, upfront, and kept his word every step of the way. If you re in the market for a Land Rover, this dealership and Robert are worth the trip! Thank you so much Robert for making this experience a pleasant memory for me. You are appreciated!

  Cyntra Trani
4 months ago
I recently purchased a 2024 Land Rover Defender from JLR Manhattan. I met with Sacha and he guided and helped me order my car (this was the first time in my life I got a made to order vehicle). His assistance and guidance in "must haves" and "nice to haves" was great and helped me pick the perfect car for me. The car arrived slightly ahead of schedule and when it came in Sacha and team registered and got it ready for pick up then patiently walked me through all the features. James walked me through service and tire options and was friendly and knowledgeable. Isaac the manager has a great group of folks -- starts with the top. A big thank you to the team at JLR Manhattan, I am ecstatic with my new Defender!

  Fay Jouni
6 months ago
I had the pleasure of working with Fitzroy at Land Rover in Manhattan, and I must say, he exceeded all my expectations! From the moment I stepped into the showroom, Fitzroy's friendly and welcoming demeanor made me feel right at home. He was incredibly knowledgeable about the Land Rover lineup and took the time to understand my needs and preferences.Fitzroy's creativity and expertise shone through as he guided me through the various options available, helping me find the perfect fit for my lifestyle. His attention to detail was impressive, as he patiently explained every feature and technology in the vehicle, ensuring I felt confident and comfortable with my purchase.What truly set Fitzroy apart was his genuine care for my satisfaction. He went above and beyond to make sure all my questions were answered and that I had a seamless buying experience. His professionalism and dedication were evident from start to finish.I would highly recommend Fitzroy to anyone in search of a sales associate at Land Rover in Manhattan. His exceptional customer service, combined with his friendly nature and extensive knowledge, make him an invaluable asset to the dealership. Thank you, Fitzroy, for making my car buying experience a truly enjoyable one!

  David Bennett
a month ago
Service experience was very pleasant and professional start to finish. Cristian did an exemplary job taking care of my needs and communicating the status of my vehicle. Thank you.

  Ashley Beaman
3 months ago
We recently purchased a 2024 Range Rover which was our second purchase from this dealership and we worked with Sacha. Sacha was very responsive and helpful during the purchase process as we were waiting for the vehicle to come in and has also been helpful assisting us with follow up questions regarding the vehicle's functions etc after we took delivery. This was our 4th Land Rover purchase and by far the best experience we have had yet. I would highly recommend working with Sacha if you are in the market for a Land Rover.

  Sam Telfer
2 months ago
Total scam. I ve been meaning to write this for a while but never got around to it. A year ago I went in as someone had hit my passenger side mirror. The top plastic housing needed replacing but the internals, camera etc all worked fine. The Parts team quoted me nearly $3,000 saying the whole side mirror needed to be replaced. I ended up going to Land Rover in Cary North Carolina while on a trip and they replaced the top housing, and painted it Santorini black for a total of $275. Find somewhere else for your repairs, the Manhattan Land Rover team are shakedown artists

  Amar Ouadi
2 months ago
Range Rover and jaguar of Manhattan is it in outstanding dealership to go to. From the personal to the ambience serene you always have a good experience. I enjoy going over and I recommended to everybody..

  Evan Stoopler
5 months ago
Just bought a Range Rover from Sacha. Best salesman and experience ever! The manager Isaac also incredible. I ve purchased from a prior dealer for the past 30 years.These guys have my business Forever!

  Brian K
2 months ago
Lazy parts replacers, not real technicians. Spent $800 to replace a $75 sensor up front that they blamed on me parallel parking the car- not a scratch on my front bumper but ok. Them airbag lights go off- they quote me $5k to replace both front seals belt pretensioners- parts that should last the lifetime of a car and oh by the way this isn t covered by the CPO warranty that I paid extra for. I posted the issue on a RR owners forum and a master tech responded that the diagnosis as given was from a lazy parts replacer tech and that the actual issue for both the airbag light and the front sensor (now not working yet again) was faulty wiring in the seat. Took car to independent shop for repair. Terrible service and terrible company for carving out parts from their CPO warranty. First and last JLR product for me. Good news was that the dealer found time to put their cheap looking 49 cent plastic license plate frame advertising themselves on my car without my permission. Total garbage service.

  tom zucosky
4 days ago
James Zaku and everyone at Land Rover Manhattan are welcoming and professional. I cannot recommend them highly enough.

  Johnny Ong
4 months ago
I had visited/interacted with 3 other dealerships prior to going to LRM. When I spoke to Robert on the phone I told him that and also I was ready to buy. He told me he'd work at a deal for me which the other dealerships could not match. Next day, I happilydrove away with a new Defender.

  Marissa Matos
3 months ago
Cristian and Heather were amazing! My car was serviced and the attention to detail each person delivered was spectacular. I really can t say enough about them!

  Rachel Starkey
a month ago
Had an unexpected service request and Christian was incredible to work with. Got me in quick, was so kind, and answered all my questions! Look forward to working with him in the future!

  Kristen Angelilli
8 months ago
10/10 experience at Land Rover Manhattan. Our salesperson took a lot of time to show us options and walk us through the financing process. When the car we looked at was purchased shortly after we viewed it (there was only one at the dealership) our salesperson went above and beyond by returning multiple phone calls/emails to answer questions and providing guidance as to how to get our hands on the specific model we were looking for.He had not one single speck of the typical and dreadful "let me get my manager" car salesman flair but was compelling, authentic and patient.A minor repair brought be back to the dealership recently, which was totally seamless from start to finish.Having now gone on the ultimate quest to find my ideal car (calls with nearly a dozen dealerships and visits to 4 LR dealerships), I can say with certainty that the staff and service at this dealership are second to none!

  MADAY MATOS
3 months ago
Just had my vehicle serviced and Christian was such a nice professional young man. It made the experience easy. I hope he s the one that helps me every time.

  Mansoor Zandani
a month ago
I highly recommend this dealership to anyone thanks to Cristian Villegas my service consultant who took care of my issue and kept in touch with me from beginning to the end and thanks to Benny and Shelly and everyone else they had smiles on their face that made me feel safe with my defender 130x being serviced there

  Toni Ann Pellecchia
a year ago
Such a beautiful, clean, and friendly dealership! Picking up my new car was so easy, Isaac and Robert had everything ready for me to sign and drive my brand new Defender home! Robert was an amazing salesperson and helped me with any and all questions I had, and make sure to check in with me the days after I took my vehicle home! I couldn t recommend this this dealership enough! I m on my 3rd car with Land Rover Manhattan and I know exactly where I ll be going back for my next one !

  Rami Ghalib
2 days ago
i havent been here but the way they treated my boy Ely was great - love and respect - this place is welcoming and looks super well managed.

  Ariella Omar
6 months ago
This establishment deserves 0 stars for their unprofessional behavior. My brand new Range Rover Sport 2023 showed an electrical default notification on the dashboard. I was "luckily" right next to Land Rover Manhattan. Two days after leaving the vehicle there, I was told there was no issue at all and given no explanation as to what caused the message to appear in the first place. None of the above is what I have an issue with. I have had the car for less than 6 MONTHS. By chance I had noticed my hood was scratched deeply in multiple places. I did not bring the vehicle into the dealership in that condition. When I brought this to their attention, their immediate reaction was to say they were going to take care of it and remedy the problem. They had my vehicle for a WEEK. My mistake was allowing them to deliver the vehicle to me through their valet service and not pick it up in person from the dealership myself to look at what they claimed to have fixed. THE DAMAGE LOOKS WORSE OFF. I have left multiple messages and have been deliberately ignored. I'm not going to name names but you two know exactly who you are. I will be sure to NEVER recommend this dealership to any family or friends.

  Emely Arache
a month ago
I came here with an issue other Land Rover dealerships couldn t diagnose my issue . Not only did they diagnose my issue but they were extremely accommodating to my needs . Cristian and Marcelo are the only people I trust with my car :)