Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Chun Li
4 days ago
Extremely horrible customer service. Ridiculous wait time. You d be better off using Lyft
A
a month ago
Worst company ever rude and always long wait times for cabs just make black ppl look even more bad
Priscilla Hazel
2 months ago
Drivers are very polite, easy going driving and taking you, to your destination promptly.
Doit 123go
3 months ago
Got me there quick clean was nice. This is a great business support
Morgana Watt
6 months ago
I wish I could give no star because the service I received from more than one driver was prejudiced and also I was disputed in reference to if the address I was going to was in another borough when I was clearly going to the same borough , told another cab was coming that never came then when you call again it's as if you're getting on their nerves then expect you to wait for another cab that doesn't want to take you where you need to go . Now thanks to them I'm late . Thank you so much . I'm so upset with these individuals.
Stefanie Coleman
8 months ago
I ve been using Harlem car service for more than 20 years and I never had much of a problem until now. I call Harlem car service to go to work 5 days out the week and at least 2 of those days the dispatcher (the women in the morning) always tell the cab driver to go to the wrong address. This lady is always talking to whoever is next to her so she s not paying attention to the address the customer gives her. I ve been late because of this. Someone should address this to her.
Genesis Ceballos
4 months ago
Called for a cab and the dispatcher was rude remember is not what you say it s how you say it and if you don t like your job choose another
Tanya Acosta
8 months ago
The dispatcher gave the address and also didn't take my number. The driver made it and was awesome. So I was happy with that.
Tom W. H. IV James
a year ago
Harlem finest. They are excellent when it comes to some of their drivers that treat the customer the way that they would want them and the family to be treated. The only reason why they have not received a full 5 stars is! They do have members of the team who do not give the respect that they command to be given to them. The level of disrespect they give needs to be put in check. They need to be corrected since they effect the amount of people that actually call them.
kady k
2 years ago
Lady on the phone was rude and impatient, but driver was okay. Definitely charged a couple of dollars more than necessary. Car was clean, driver was nice enough.Called again, lady on the phone was rushing and rude and got my address wrong. No cab ended up showing up so I missed my train.Overall, decent cab service but not reliable. The lady who answers the phone is not friendly and far too focused on getting off the phone with you than getting your information right. I'd use this service for a last minute or causal thing but not for something important or urgent. It's just not reliable.
Vanessa R
10 months ago
Worst service ever. I called Friday to schedule my car to the airport, the woman I spoke with advised that Rena would call me back to confirm the cab info. I needed to change the time and when I called back I spoke with the rudest most unprofessional, unpleasant , illiterate sounding man I ever had the misfortune to speak with. Do yourself a favor and don t use this company.
Mink Dreads
7 months ago
The person who suppose to dispatch is rude I always get put on hold only for the person to say they don't have any cab
Phound Jetland
10 months ago
The worst cab service they give you the wrong time Every time they pick the wrong person up an today the driver past my stop then told me to walk to him on 74 street an 5ave I work on 77 street an 5ave so I walked to him for him to not even be there this happens every day an if you don t know ya prices they will try to over charge you the worst
Leanna Franco
3 years ago
I've been using this car service for about 2 weeks now on a daily basis. There absolutely wonderful the dispatcher is friendly and the. Drivers I've had so far are also plesent,also come quick and when they say .. I've never waited more than 5 mins. not to mention the otherday my husband dropped my debit card in the back of the taxi, when i called to see if it been in the cab the dispatcher immediately called the driver he had and thankfully it was on the floor. I got it back as soon as he had dropped of the customer he had! I highly recommend Harlem taxi service! And there pricing is very fair!
Maria E
3 months ago
Nasty service. I'd rather walk. That bad.
Phyllis Durant
2 years ago
Great, pleasant driver. This was a storm with wind, rain and floods. I was stranded no trains running at all at 110th Street, Manhattan from 10: 00pm all the way to about 2: 15am finally I got a cab driver to Brooklyn. God bless him thanks again.PS the Uber was the cheapest that morning $112
yoni's Intimacy
9 months ago
Great prices . Quick service! Rather use them then Uber or Lyft or yellow/ green taxis
Chaba Doye
3 years ago
Good, bee , n around for long, great and friendly drivers, reliable. The only issue is the despatchers, their customer service skill is zero. These girls are Unfriendly, rude most of the time. Thanks
Darnelle Harviley
4 years ago
Had one of the worst cab drivers ever. The cab driver was extremely rude, disrespectful and threatened my fiancee and her mother over his utter refusal to take direction or accept criticism for not taking there advice. I promise I will never use this company again as long as the company employs incompetent, and disrespectful drivers on there payroll. Also to avoid that driver at all cost his cab # is 91.
Tyenashia Mobley
a year ago
Called for a cab , lady told the price and hung up right after before I could say anything else. Very rude and the cab never came.
TIFFANY Santiago
2 years ago
I personally haven't rode with them but I've called them twice for a family member great prices & safe rides, drivers are nice & friendly.
Shanimah Cullins
4 years ago
This is the WORST cab base ever !!! I requested for car service and the West Indian lady told me my car will arrive within two mins. I literally was waiting outside in the pouring rain with a new born for 20mins, Mind you after I informed her that my cab never came she brushed me off and continue to assist someone else ... My car never arrived and I was forced to find my own car struggling. NEVER AGAIN. These representatives need to get their act right, This is very unprofessional
sonya wong
a year ago
Our ride arrived 10 min early to ensure an on time departure. Great service. Great value. Helpful staff members.
Caiphia Hepburn
4 years ago
That female dispatcher is so rude. Like where are the customer service skills. Sick of this company. You also have these cab drivers who try to force there religion and religious music on you. Damn just drive the cab. And they also try to be slick with the new congestion pricing. Looking for a new cab company as we speak.
karina velez
7 years ago
Please don't use this company car.. Worst! Worst! Worst! Worst! Customer service EVER!!!! I live and work in Harlem therefore I being calling this company everyday in the mornings and nights for 7 years however for the past 3 months they are having the worst customer services. If is not one of the drivers is one of the dispatcher. And tonight they loose me forever... I called them at 12:12am on May 19,2016, to let them know that I leave a blue plastic bag in the trunk of one of the company car that drove me from work to my home but the dispatcher hang on one me the 3 times I tried to talk to her, because saying every time she can't help me. When in my third time trying to talk to her, because again I just could not believe that being such a loyal costumer she will not even listen to me or explain me why she could not help, her response was "I don't want to talk to you, you are making me loosing mine time, I told you, I can't help you" and she hang on me again.Please don't use them!!!! They are just going to give you the worst service ever.. They don't respect neither care for costumer.. I truly don't know what happens to this company.
Latrice Pearson
10 months ago
Nice drivers always on time and wait to drive off until I'm in my building I appreciate that
yashica simon
10 months ago
My driver was the best we talked my whole trip about our families
Branden King
a year ago
I called Harlem around Midnight on a Saturday and i received a courteous dispatcher and a speedy cab pickup from the upper west side. Nice!
gbaby D
6 years ago
Horrible service, I needed a cab for my father and I who uses a walker. The dispatcher lady was rude and act as if she really didn't wanna do her job. She stated nothing was available and hung up on me. Don't depend on this cab service for good customer service.
B BEY
a year ago
I think it's too expensive but honestly, the fares are comparable with Yellow cab fares. The driver was knowledgeable about where he was going and he was pleasant and helpful.