Fordham Toyota Service & Toyota Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  rafely Jr
3 weeks ago
I recently had the pleasure of experiencing Toyota's exceptional service, and I must say, it exceeded all expectations. From the moment I arrived, the staff greeted me with warmth and professionalism. My advisor Raybel was very professional. They promptly attended to my needs, providing thorough explanations and updates throughout the service process. Moreover, the waiting area was comfortable and well-equipped, making the entire service experience pleasant and stress-free. Toyota's commitment to customer satisfaction truly shines through in every aspect of their service, earning my highest recommendation.

  Keilin Perez
8 months ago
I took my vehicle for the first time to perform a simple oil change maintenance. they did not do it right the vehicle lost all the oil having to return the next day with fear of damaging the engine.I gave a vote of confidence and took it a second time, this time they broke the plastic on the door when I realized it, I told them that they broke that plastic, their answers are that they cannot see with their cameras that they have broken it. that is to say that they are not responsible but I have the report of having left the vehicle well, how could it be that they are not reprehensible. If someone knows where I can claim please tell me today it's me tomorrow it can be any for something more serious

  Samuel Baez
a week ago
Today I sent my car to get serviced for oil change and inspection with a friend which is part of my maintenance warranty. When she gets there the service advisor Jonathan tells her that she needs to change her filters and it was going to be $260. She asked me on the phone as he told her and we said no, only to do what my insurance covered nothing additional . 2 hours later he comes back with a bill for $260 and told her that the filters were changed and he couldn t get in touch with the mechanic to advise not to change, even though they were literally at the same location. She literally declined this 2 minutes in. Then had to pay for it even though it was declined. This is not how u treat your new clients!!! You cannot force something on people after they decline it and then put in service contract that client asked for it. This is wrong.Then I call to talk to manager named Thomas. Ofcourse he was not available, did not returned call or anything.

  pablo
3 weeks ago
I was really happy with the outstanding experience that my advisor Raybel delivered . He provided excellent customer service as soon as Ia revived. The employees showed me that they genuinely cared about me by giving me a warm welcome and attending to my needs quickly.

  Kingdom Over Everything
6 days ago
Can't thank Steven enough for his help and assistance. Came in for a flat, needed a new tire. Every concern was addressed. Steven was communicative,helpful and kind. Great customer service. Thanks

  C J
3 weeks ago
Very quick and professional drop off. Clear explanations of the process and prices and easy pick up. I have used them twice now and have been very happy

  Dani Cruz
a month ago
Loved the way I was greeted! Everything went smoothly the waiting area is so chill I even took a nap. Lol. (I work a lot) happy that it was not a stressful morning !

  Dariel
2 months ago
Recently started going to this location for my new vehservice services and I am really happy so far with everything. From the staff's sense of urgency, to the overall wait times. JANILL, the service advisor is very friendly and attentive.

  Jeffrey Martone
3 months ago
I love Fordham Toyota I went over there today I m happy with the service. I love everybody there but I had some replacement windshield wiper blades for $65. That s all I was saying I thought that was a lot of money. I have nothing against Fordham Toyota I guess they have to charge what they have to charge because they have the dealer, but I thought that was kinda high.

  Yun Wang
3 weeks ago
I recently had my Toyota serviced at Fordham Toyota dealership, and I couldn't be happier with the experience. Raybel my advisoe was friendly, knowledgeable, and efficient. He took care of all the necessary maintenance promptly, and the cost was reasonable. I highly recommend Fordham Toyota parts and service for anyone needing excellent car service.

  Otoniel Burgos
a month ago
Very polite and professional in there conduct and informative!! The only thing is the waiting time is a bit long but do understand that there other customers waiting. Thank you for your service!!

  kevin brea
4 months ago
I Would put 0 stars if it was possible. I took my brand new 2024 grand highlander to get checked as it s making a weird noise. I had an appointment my advisor was Jonathan Ferruzola. What an incompetent person to have working. This guy was very rude. I asked a simple question of if the dealer provides loaners if the car is at the dealer for a couple of days, he goes on to say no very rudely and aggressively . I said okay no problem thanks, however he goes on to say if you want just take your car to get service where you purchased the vehicle from. I just laughed and looked at this guy like are you serious! I left the car to get service regardless because I was running late to work. About an hour after leaving the car I get a missed call from the dealer so I call back and speak to a lady who asked if my vehicle was there and I said yes and that my advisor was Jonathan she then transferred me to him. Once I was transferred I acknowledged who I was and he responded with attitude saying dude I ll give you a call once I get the report like I already explained to you . I told him you know what don t touch my car I don t need it to get service by you guys I ll take it where I bought it from just like you said. The worst experience ever with a service department. Will now be going to Glen Toyota where you get treated as real customers and not like a nobody at Fordham Toyota especially if you get Jonathan as your advisor. Guy needs customer service classes!

  Jose Valentin
5 months ago
I don t have enough words to express what an amazing experience I had! Jos� Gonzales and Kelvin Santos made our purchase process a breeze. They were very welcoming and patient when explaining the process. My wife and I were very pleased with their service. We recommend them more than 100%! You won t be disappointed.

  Kirby Levon
a month ago
Good customer service service. Cleanest waiting area I've ever been in. Quick (reasonable) turnaround. I just wish customers were allowed in the work areas so that we can be SHOWN instead of explained what a problem is. It would be better

  michael wu
3 months ago
It s been a very good experience getting my car fixed with Toyota Fordham. Raybel was the one who helped me all the time and he was so efficient handling schedules and all the communications. Thanks so much! Also he helped me to have a very clear schedule for future services as well. Great experience!

  Kim Dacres
3 months ago
Two stars for my overall experience. But FIVE STARS for Raybel my service advisor. He was effective and understanding in his communication and went above and beyond to make sure I left on a good note.

  Melanie Bermudez
3 weeks ago
I had an incredible experience at Toyota Fordhard , largely thanks to Raybel. Their exceptional service and attention made the process smooth and enjoyable. Raybel went above and beyond to ensure my car had all the necessary services done at a reasonable price.

  Ross Pinkerton
a month ago
As far as I know the service was completed properly, but I'm frustrated with the intensive upselling on routine maintenance. My owner's manual and the dealership's own booking website said at 65,000 miles I only needed tire rotation, which would be $50. Once at the dealership, the salesperson said they always recommend rotation and balancing ($150) and oil and filter change ($70) every 6 months. Plus the coupon they sent me specifically excludes those (i.e. most standard maintenance). Since I'm not a car expert I didn't really feel like I could argue, but it feels like a bait-and-switch that Toyota officially says I should get a $50 service but then in person they up it by this much. If they were up front about this being what's needed every 6 months I'd have less of a hard time with it.

  Rivka
4 months ago
Waited much longer than necessary.Staff was busy with holiday party instead of tending to my car.Waited for 3.5 hours for a simple routine maintenance check. Had to tell serviceman that my car was brought down and waiting for me.

  Anthony Hernandez
3 months ago
This is my first time here and it was an awesome experience thanks to Janill. She showed me around, explained the process, and told me what is expected when it came to wait time. She was professional, honest, and well knowledgeable.

  Fabian Medina
4 months ago
The attention and service are excellent.However, in the waiting room, there was a movie that seemed rated R. Kids were in the room, and there was cursing in the movie and scenes meant for adults like people killing with high volume.I mentioned this to someone on the floor, and he listened and took action by changing the program. That is why I give the 5 stars. The job is done, and the customer service received was amazing! The person who took action was Jorge Rodriguez. Everyone else was great too but wanted to acknowledge this person who listened and took appropriate action.

  Miguel Nieves
a week ago
Service advisor was very knowledgeable and helpful made me feel very comfortable and all work required and my car was conducted in a timely fashion at a reasonable price

  G. A. C.
4 months ago
This review is for sales. I didn t go to parts dept. Sales experience was great. Jose Rivera made it easy to buy a car from Fordham Toyota. Will definitely recommend Jose Rivera to all my friends and family, and to all Costco members.

  Muhammad Saeed
2 months ago
Business development team, service advisors and cashier are very friendly and make the process easy. I am bringing on my Toyotas for last 4 years. Always quick and best service.

  Abdoulaye Barry
2 months ago
I am so glad, to have my car services done with Fordham Toyota. I had Jonathan to thank for that, he's the best I've ever worked with. Thank you again Jonathan Ferruzola.

  Carlina Arias
a month ago
The service was excellent, the staff very attentive and friendly the place very clean and comfortable in addition to the results my vehicle was brand new nice and shine I love it

  shaneekwa westry
3 weeks ago
I have been there several times for service for my vehicle and they are always professional and pleasant!! As long as I'm driving a Toyota this is the only place that I will go because of the great service!!

  SavageKingz-H:R
4 months ago
10 am. Appointment and 4 hours later still nothing. You guys should really be punctual when it comes to servicing. Why tell me 10 am. Just to make me wait all day for 45mins worth of work.

  osvaldo altuve
2 weeks ago
Steven was exceptional . It is a pleasure coming to a place that you feel treated like family. Thanks Fordham Toyota and thank you for everything Steven Bautista Acevedo. See you next time.

  Nicholas Malter
4 months ago
I had a very good experienced buying a new Tacoma at Fordham. I went in knowing what I was looking for. The staff were helpful and didn't waste my time. The process was pretty simple and straightford.