Autotech Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  gigi jaime
5 days ago
Where do I start? My apologies for all the spelling mistakes and everything else in between- they knew this review was coming. I wanted to write a mature review and I wanted to do it when I wasn t upset. I have to be honest at first I had high expectations and they were really nice. I found them through my insurance and decided to work with them because they were express . I brought car March 5th and they told me it was going to be ready March 21st. - no problem.March 19th I called them to confirm the car was going to be ready on Thursday. From their voice I ll assumed they forgot about my car but told me they were going to call me back Thursday morning because they had order the wrong parts which took two weeks (lie #1) but they ordered the correct part and it was going to arrive in one day and car was going to be ready. I waited for a call Thursday until I decided to call myself at 3pm because they closed at 5 and I don t live next to them.Thursday they told me a different story but the car was going to be ready Friday the 22nd. They were going to call me in the am to tell me the time to go pick up.I called them at 11am and they told me they were working on the car but they were going to call me in the afternoon.I called at 3pm again I don t live next to the shop, I don t like playing with people s time so I expect the same in return. They told me car was going to be ready at 4:30pm Friday 22nd. I go there an arrived 15 minutes earlier and when I call Thursday and Friday a rude lady kept answering but I let it go. I m very understanding. I come in, car isn t ready they told me they were washing the car for me, and I was very nice and said ok. I come after 4:47 and I sit down. It s now 5:15 and I see everyone leaving for the weekend. I hear two men coming down the stairs arguing to make me a show and pretend. I can read people, I can smell lies from a mile away, this is not a Karen review. You see a young woman and think she s an idiot but you picked the wrong one. You should treat every single person with respect and be honest.After 3 weeks of waiting for my car I got it back.They put the damage tire in the back. (Switch places) Pictures attached.The door isn t aligned.-Waited so long for a mediocre result.They charged my insurance over 4K for that. They didn t do the alignment for the tires.Only god knows what other issues I ll have down the road.Then telling me you don t want my business after I picked up my car and I spoke up about your lack of integrity. Do you really think I want anything to do with you?- the door wasn t put together correctly - I can see Inside of the door -all the cables.Like the door wasn t glue together correctly.?- the speaker sounds horrible in the sideEtc.- the door doesn t lock. You can see the lock stays open(videos attached).Over 4K for something like this? I have to take the car to another place to have their mistake fixed.At first glance the car looked ok but that s if you don t pay attention to details.Unprofessional.But I wish them all the best.All I wanted was honesty, respect and a good job.The blonde lady should learn about customer service. Namaste

  Kevin Niemann
4 months ago
They did a fantastic job working with insurance and fixing our car after a fender bender. Very communicative and professional. They even returned my car cleaned inside and out! I would highly recommend.

  Eric sayo
a month ago
My car was damaged by my garage s parking attendant, and this shop came up as a recommended Volvo collision repair center.My parking garage told me to get a quote from the shop of my choice, as they will be covering the repair costs since they were 100% responsible for the damages.Autotech Collision refused to provide me with me a quote for a repair, claiming that my garage will not pay their price. Autotech told they will only help me was if I was to file a claim for the damages under my personal insurance, despite the fact that I am not liable for the damages to my vehicle.Not happening.

  PTR
4 months ago
I had two accidents on either side of the car. It looked awful. Auto Tech collision is an authorized body shop for Geico. I never expected to get an elevated experience. 1) the car repairs were FLAWLESS 2) they detail your car - I seriously didn t even recognize it when I picked it up and 3) the staff are friendly, helpful and trustworthy. Highly recommend them!!!

  Ryan Brown
a year ago
Exemplary service and experience. Every interaction I had was pleasant and helpful. The owner is a really nice guy who is honest, transparent and solution-oriented.I took my Polestar 2 here after having a terrible experience elsewhere. I originally took the car to Volvo Manhattan, which sent it to its exclusive body work partner, A.M. Collision. I was told the repair would take 6-8 weeks and didn t even get an estimate for over a month, which came back dramatically overpriced and caused a stalemate with the claims adjuster.Autotech charged nearly half of the hourly labor rate and had my Polestar 2 done is just a few weeks. The work was perfect and is guaranteed, which is pretty remarkable considering the owner was upfront about the fact that it would be the shop s first Polestar (there aren t any Polestar Certified Collision Centers yet).Autotech is a Volvo Certified Collision Center and the owner confirmed they would have access to Polestar parts, so I was comfortable working with them and they absolutely exceeded expectations.If you live in NYC and your Polestar has body damage, this is the place to take it!

  Robert McGowan
a year ago
The staff & workmanship at Autotech Collision is excellent.Staff member Cam, guided me through the whole process from beginning to end. The workmanship & care at Autotech is second to none. I can't thank them enough for restoring my car to the perfect condition it was in before accident. Thank you Autotech Collision you are the best.Robert, New York City.Service: Body & Trim

  Wilma Valentin
5 months ago
Very nice shop, clean. The work on my vehicle was well done.

  Jeff Holck
2 years ago
February 2022 - I had such a great experience at AutoTech on W 57th St, I was pleasantly surprised. We've all had the disappointment of putting our trust in the wrong place from time to time, but this was the opposite experience.I had an insurance claim replace the rear bumper from a parking lot accident, and I wanted to add some improvements of my own, to spruce up the car in several ways.As a detail-oriented person, all of my questions, concerns, emails & messages were managed in a professional yet friendly, competent, and timely way, that acknowledged all the details I brought to the work I had in mind. I had the feeling that car owners' love and appreciation for their cars is shared at AutoTech Collision...which is really what we all want from any service, caring for our concerns and the quality of the results.I enjoyed meeting Sharon, Danny, and Kam when I first arrived, while the work was presented, all along the way, and on the day I came for the finished product.Mostly I was trading thoughts and concerns with Kam, by email and a few phone calls, but I have to give credit to everyone, including the behind-the-scenes body shop workers who took care of all the work itself.Kam's input was valuable including excellent advice for my decision making. Pricing was very fair for the out-of-pocket work I chose to take care of, to bring my car back to a much better appearance, and to leave me feeling happy and relieved when it was all done. The estimate was super detailed and if anything was different along the way and in the end, it was a sense that I got more than I expected.I hope you'll have a good experience with AutoTech Collision, too...tell them Jeff sent you! LOL

  Peter Cohen
5 years ago
I've used them twice, in 2015 and last week, and was pleased and impressed both times. The first time was covered under insurance, and last was only my dime, and both times the pricing seemed completely fair, based on scouting the parts online. Their labor rate is highly-competitive, and their work for me has been excellent.

  Jasmin Cruz
6 years ago
1 review5.0 star rating 5/11/2017This is the 3rd time bringing my vehicle to Autotech, 2x in 2011 for my IS 250 and now for my GLC 300, and the repair work has always been EXCELLENT! Staff is very thorough with what repair work is needed. Pricing is good and the time-frame was great. I highly recommend Autotech Collision for its OUTSTANDING repair work and for their EXCEPTIONAL customer service.

  Armin Radoncic
3 years ago
I had to bring my vehicle here for repairs after having an unfortunate incident with a deer (the deer was ok). They had my car back within a week! Everyone I dealt with there was very nice, attentive, and answered every question I had.I had Kam as my tech and he was awesome. I reached out to him regarding something I noticed in my estimate, and he responded back to me the morning after with an answer. I had a few more questions for him, and he answered every one of them with ease. Kam was a great tech and I'm happy he was in charge of fixing my car.This place was professional and I'm glad I brought my car here.

  Thomas Groll
3 years ago
We had an accident and took advantage of Geico Express and AutoTech s services. The staff was very friendly and professional, provided a thorough analysis throughout, and did a great repair and paint job. A very pleasant experience within an unfortunate situation.Services: Painting, Body & TrimServices: Painting, Body & Trim

  VISION
a year ago
They did a good job and helped me with my insurance paperwork. Very thorough.Parking your vehicle while youre there can be a little tricky but they accommodate to the best of their ability given the location.

  Kim Brien
3 years ago
Needed a bumper after an accident and I am so impressed by Autotech's work! My car is 10 years old and they made the new bumper match seamlessly. Kam and company were friendly and professional.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Helen Pautz
11 years ago
Some one keyed up the side of my brand spanking new car. I was concerned with having the paint re-done since it was a new car, but the shop told me there is nothing to worry about since they use all factory guide lines to prep the vehicle prior to painting. I trusted then and they were absolutely right. My car looks like someone gave me a replacement. They even cleaned off some scuff marks.

  Patricia Malone
5 years ago
This place was awesome! They matched another price of an estimate. They only took less than a day and a half. They let me keep my old bumper ANDDD they even washed my car. I will for sure be back here and tell my friends and family.

  Kyle
8 years ago
Unless geico or some auto insurance agency have referred you here, I wouldn't take my car here. Let me explain. I had minor rust work done to the car above the windshield by the sunroof. It took them two weeks and it wasn't until I called in to inquire about why it was taking so long to finish. By the time I got the car back, I found a noticeable gash on the passenger side of my dash. I confronted the manager about this and he of course denied telling me it was an old gash. He went back to the computer to look at the pictures they took of the car to see if that was there before they started work on the car and that portion of the dashboard was out of frame. I persisted to convince him that the gash wasn't there before and asked for the original camera to retake that snapshot so I can compare the old and new picture of the dashboard and he refused.Kam (not the manager) was able to reach an agreement and called out a specialist fix the dashboard. The repair is still somewhat noticeable. It wasn't long until I've also noticed that the blower fan to the AC has become louder when turned on as in a fan becoming unbalanced rotating at a high speed - only fan, no AC was used. This is aggravating. Furthermore, I proceeded to look for signs of anything in the car that was tampered with starting with the passenger side area and noticed that the bolts to both the front seats have been removed and put back in. There were scratches around the bolts to show this. The screws to the glove compartment box have also been over- tightened. I wonder what they were doing in that area and why the compartment was removed.The car also felt as if it's been abused. At idle, there's now a harmonic vibration that's more noticeable, felt with hand resting on steering wheel, and shifter, that wasn't there before. After driving while the engine is at operating temperature, the engine now exhibits a slight knocking sound. Also worth mentioning is that when I brought my car back to them to fix my dashboard, the guy who took my car in, drove the car in reverse, into the garage, and scratched my rear bumper at the left side- I only noticed after driving the car back home. I'd take my car to the dealer every time for even the smallest issue, but this time I regret to have even chanced my car with Autotech Collission.I'm now looking into how to diagnose the blower fan, engine vibration and the knocking sound on my own, not to mention looking for another body shop to repaint my rear bumper. Jackals must've been doing more to my car than what I had wished for. I've never left my car with anyone for more than two weeks since I've owned the car and I really regret it this time. It's NYC and anything can happen behind your back. I have proof and pictures of all of the claims above if you want to know more. I've also posted pictures so you can see for yourself. Do yourself a favor and look around for a family owned business and don't use them. Good luck.*UPDATE*also noticed tire tread on the car wasn't like before I took the car in. tire slip can be heard when making ordinary exit turns off the high way. a friend suggested that the car may have well been abused or taken for personal use.

  Richard Moussa
13 years ago
Lets try to make a long story short, My car (2010 Subaru Forester) was brought in on 01/04/11 after getting rear ended. The woman that hit me had GEICO and this is a GEICO affiliated shop. So their work is supposed to be guaranteed.... which is really not the case. Three weeks after the accident I received a call asking me to pick up the car. When I got to the shop and examined the car I noticed a few things wrong. The rear hatch which they painted had scratches all over it, "orange peel" and they also applied seam sealer under the paint in the trunk which is not how the factory produces the car. The paint in the trunk was the wrong color by the way. I was assured that the job would be fixed. A week later I got a call and went in. My findings: Paint applied the correct color but had runs, They painted another layer over the seam sealer, the scratches on the hatch were still present, there was glue all over the weatherstrip, and now the hatch was not opening smoothly. When I brought all these issues to their attention I was told that I am just making excuses, the car is fine. Geico told the shop they must fix the car. The third time I went to the shop the car was ok except for the seam sealer / paint issue which both Geico and Autotech refused to fix. I was told that the car is safe and 100%My issue is cosmetic not safety, Just because you normally dont look at a part of a car it doesn't mean it should be neglected or done differently. Geico stated that the car would be returned to me in Pre Accident condition and it has not been. I have pictures... my car did not look like this.My advise STAY AWAY!!!

  Lady B
2 years ago
Slow and the side is not flush wud never go back i don't care whos paying for it.

  Travis Jeff
9 years ago
I had to have some work done to the driver's side door of my 2011 BMW. The people there were very helpful (went above and beyond to accommodate my schedule) and the work was perfect.

  Karen Leu
3 years ago
Professional, extremely courteous staff, did great work, highly recommend!

  Gary Alony
3 years ago
They run their business nicely. Job well done. They guarantee you the work. They are not a phony company , they're the real collision place to go to in NYC

  Rafael Pe�a
2 years ago
Car came out looking like it was sfraight from the assembly line. Great work, professional guys here. Thanks to Jorge for all the work done

  Flayva
3 years ago
My apologies again to AutoTech Collision because my first "review" posted on here was not about AutoTech, this one here IS!!!YOU GUYS ROCK!!! YOU DID AN AWESOME JOB ON MY VEHICLE AND I COULD NOT BE HAPPIER. I DEFINITELY RECOMMEND!!!

  Alexander Alexandrov
8 years ago
Just picked up my Nissan Murano. It was a tree felt an my car. 100% fixed. Excellent service. Thank you, guys!!!

  Donaldson Sherri
11 years ago
Great job my car looks fantastic I had no words to let you know how thankful I am to be a customer her in Autotech collisions.

  T OM (teadock)
6 years ago
Very friendly staff. My motorcycle needed a quick repair and even though it's not their field, helped me out for free!

  Brenda B
5 years ago
Highly recommended. Autotech delivers perfectly-executed work on time and in a professional and friendly manner. Extra cheers to Danny!

  Mike Velasco
10 years ago
All I can say is WOW. Really..... this is the absolute worst paint job I have seen. Orange peel, overspray everywhere, bad taping, I should have read all the reviews first. Now I have to pay out of pocket to fix this hack job.

  Tianwei Xiong
7 years ago
Got my car repaired here through Geico. Fairly smooth process, looks good as new.