NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Giovanni Cohen
3 weeks ago
They should correct their hours of operations on their Google profile. I was there at 7:15 AM to buy coolant for my wife's car before she heads out at 8am but they wouldn't help me.Big waste of time.I see now that other customers have had similar experience and gave a review.I don't think they care.

  Angelina
2 months ago
02/10/2024 0900 Thank you Johnathan for helping me pick out the Optima Yellow battery for my 1988 Cadillac Brougham. It is nice to come to a place where the employees know what they're selling and provide good customer service.

  Jason castillo
2 months ago
Google said it closed at 5 pm on Sunday. Showed up at 4 pm and it was closed and it also stated on the door they close at 5.

  Arthur C
4 months ago
Talked with some guys jamie and john about my car and they gave me some stellar service. I've been relying solely on reddit and youtube videos, so them answering all my questions thoroughly felt reassuring and insightful. As opposed to idk, when i go to autozone sometimes. i feel like they dont care as much.The other time i went to mappa, there was this intimidating lady, but she was really engaged with the questions I was asking . She was very knowledgeable . Cool, Professional workers 5/5 stars, will shop again.

  Don Andrews
3 months ago
Excellent customer service. They walked me around the store until they found me the part I needed!

  Richard O.
3 months ago
Needed a new battery for my 2018 4runner, Donald was polite and professional, went out to my vehicle to make sure I got the right battery,, then explained clearly how to turn in my used battery. Thank you Donald.

  Layard Kacashin
5 months ago
Lack of knowledge or lazy the counter person is. Refuse to accept used oil for recycle while company website clearly state customer can drop off used oil at nearby NAPA store.

  Hank Miller
6 months ago
Good store and, unlike the big chains, stocks the recommended coolant type for my German car. The guys at the service desk are generally helpful and service is good.

  Greg Caruso
5 months ago
Well located auto parts store, but they rarely have what I am looking for.

  Ariana Aguilar
a year ago
The manager at NAPA is absolutely amazing. I believe his name is Rich (young guy with the coolest gray hair). He has amazing customer service skills and is always willing to go the extra step. He even helped me changed my lightbulbs from my Kia one time when I badly needed help. He s the main reason I keep going back. I hope they treat him well there!

  Alfonzo Choice
7 months ago
There has been a steady decline in customer service. They help when they feel like it.

  Doug M
2 months ago
Convenient and always has what I need.

  RyanRNM
a year ago
False advertisement on a car battery was supposed to be 180 came out 240 without tax and workers were unprofessional talking on the phone ignoring me. when i tried to ask a question they didn t listen.Talking about interiors in other cars what they like more brown or red. Highly unprofessional those workers should get fired and suffer consequences for their actions.

  Claire Martas
10 months ago
The man at the counter was very helpful and answered questions willingly. He knew his products well.

  natasha santana
2 years ago
Horrible communication regarding ship store items. You choose this company being that they promise delivery to store to be next day not three days later. From the warehouse in Connecticut. On top of that they don t communicate. No communication regarding delivery. I had to call and ask. They told me it was there. Finally received the email of delivery after hanging up. I could provide all screen shots of proof. Using triple AAA membership didn t help with anything. I ll stick to autozone. They always make things happen. Customer care makes it seem as if it s a circumstantial issue with the store itself. Napa as a whole whether a franchise or not they should represent themselves accordingly. Horrible experience. I will never use them again.

  Marc Boris Dombrowa
7 months ago
Needed a trip of acid and the price for 1.5 gallons best Amazon.

  Mr. L
10 years ago
Interesting that there are negative reviews of this place.I only recently (last few months) started going there for my parts and Rich takes such good care of me, that I have been back numerous times.Never tries to up-sell me on things I do not need, is communicative, and does the research to find the correct parts for my cars. I have some cars with hard to find parts that are not readily available, so it is nice to find someone whom will go beyond the computer, pick up a phone, and try to find what you need.So, I have no complaints and only positive thoughts.

  Paul Grohman
3 years ago
In general I'd say this is a nice store with good selection of products. The prices are reasonable and the staff is very helpful and polite. We're fortunate to have a local store like this.

  MDee0210
5 years ago
Went in quick just to get a new battery, three staff members standing behind the counter, Not One, hello , can I help you . Went to the counter, asked for what I was looking for, and just got a where s your car? I need to see your battery . Ok...so we proceeded to go out, he checked, went back in, took it off the shelf, started to ring us up. Excuse me if I m wrong but, I was expecting a follow me, right this way, it ll cost so and so . I m glad I found what I needed and at a much cheaper price, but their customer service needs a much needed refresher course! It s definitely keeping me from ever returning in the future.

  Peter Miller
6 years ago
since I have another source who has better prices this store is not my main go to place for parts , but I do use them from time to time and never had any problems with the staff or the merchandise. easy to get to and easy to park and they are open on sunday. what more do you want?

  Katie F
7 years ago
Need it? They can get it. Usually same day. I don't think I've ever even gotten the wrong part from them. Even so, when I've needed to exchange other things, they've never given me an issue. To top it off, their prices beat most of their online competition.

  Jim NewYork
a year ago
Great service I have done a lot of work and NAPA IS GREAT with quick service and the professional staff does a great job

  Tony Miles
4 years ago
This place is a joke seriously couldn t get anyone to help me ever , looked for the tools I needed and they didn t have anything good that I needed , if u own a 1990 Honda this is the place for you other than that this place is trash no customer service Bc when I asked for help they gave me a little nasty attitude and barely the tools you need to get a job done this is s place I hope to never have to come to again

  Charles
3 years ago
I will not recommend doing businesses with any Napa Auto Part, unless it's a dire emergency and there is not any other choice. After making a purchase there, I had forgotten the most important item I needed to buy, and stopped at a different auto parts franchise, and I decided to price the two items, I had purchased at Napa, reader's the savings were five dollars at the other franchise. The way I figured, if I would had purchased the third item I needed at Napa, it would had cost me ten ($10) more. I did purchased all three (3) items there, and I will take the previous purchased item to Napa, and get my money back. I will go back to Napa and bring the three (3) items and receipt with me, and check the price of of the third item. Once I get my money back, I will show them the bill reflecting the prices of the other franchise. I will make sure that there are a few clients behind me when I do the claim. Stay away from Napa.

  Zachary B.
2 years ago
Great store. They had the battey i needed for my jeep wrangler for the best price and, best quality. I got the napa legend pro.

  Cell_Rbusto The Android
3 years ago
I came to this store twice and they could never help me i ask for a product they pointed me in a direction where it suppose to be and i couldn't find it and on top of that the store wasnt busy so they could of helped me but they didnt customer service sucks

  Ben Marano
9 months ago
Came to buy 2 things didn't have either one in stock

  Antonios Stamos
3 years ago
Great prices....part in stock and great/fast customer service....You must buy your parts here people. Forget about AutoZone. I always purchase parts for my car here. I never go anywhere else.

  Richard Musal
8 years ago
Great place. The staff are always willing to help. They find the parts quick and have helped install wipers and change remote batteries. I highly recommend this place.

  VALERIAN Root
7 years ago
Just called to see if they had a particular part in stock, the salesperson didn't sound too sure what I was talking about, was VERY NASTY then proceeded to hang up on me.I will NEVER patron this place. EVER.