Westbury FIAT

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chris C
7 months ago
Stopped in to see pre-owned Alfa Romeo. No appointment however I was able to be seen immediately. Met with Paul who was excellent. Answered all of my questions and was very attentive. Loved the car, probably would have considered buying until the fees that I learned about on the way out. Crazy car world these days and I understand having to maximize profit, I will ask these questions upfront the next time.

  Thomas Verni
5 years ago
We have primarily had Kia automobiles (4) since 2011 and have been very happy with them all. When looking to replace our second car, a 2011 Kia Soul we were inclined to get another one. We wanted to check out the new 500X ( Lounge / Trekking ) model because we liked the style and features. The sales people I dealt with were very nice, professional, and while motivated they were not pushy which was a pleasant surprise. That coupled with a good deal on a 2016 500X Lounge (identical to the one pictured here ) and the extras offered by the VIP plan made the switch more inviting.Unfortunately while the 500X is a very good looking car it does not have the guts to back up its looks. The 9 speed automatic transmission ( we have read has been recalled about a half million times ) is a dog. It provides the car with virtually ZERO performance, and trying to pass or merge on a highway is dangerous (unless every car was a Prius ). The side mirrors shake, the rear hatch creaks which is signs of shoddy build quality, the rear back up camera is useless at night with a dark, grainy picture and the driver power seat stopped working around 9000 miles. This car thankfully will go back in the fall of 2019, UNDER mileage because I hate driving it and only do so to keep the mileage down on my other lease. I will likely never get another Fiat again and I recommend you don't either. The Alfa's look nice and they are fast but very high priced and based on the fact they are made by the same company I would imagine a higher priced problem waiting to happen. I asked early on to turn the car in but they would not oblige so I am stuck with it until November 2019. Take your $$ elsewhere for a better vehicle. You'll thank me later.

  Stan Smarttz
7 years ago
They really have an all star cast....Collin, one of the hardest working people, super friendly. Then Cammy, she is too sweet, she literally put up with my phone calls over 6months!!!! #quadrifolio And not once did she seem upset. And finally Mike...he's like guy you wanna hang out and have drinks with after work. And they make buying a car there feel like the Corona beach commercial..it sucks that they only had gotten ONE Guilia...but guess who got it....

  Mike Buxbaum
10 months ago
Very polite and useless service. I left the same on Facebook. Called for a service. Was told we are not taking cars that are not purchased from our company. So I figured the quality of these cars are so bad that this dealer cant even service the cars not purchased from him, he is so busy working on Fix It Again Tony. Stay away!

  Melanie Marin
3 years ago
I left a one star review before I got access to my car. I made a trip to Westbury Fiat and paid for my "new" used car. The gears ground before I took it off the lot and they were "too busy" to repair it at the time. I had a hard time reaching anyone who could give me information about the car for almost two weeks and was super frustrated. That alone may keep you from using Westbury Fiat. However, Matt Adler, the used car manager, got involved at that point. He emailed me every day and kept me up to date. The whole transmission needed to be replaced and they were having a tough time sourcing it during the Covid pandemic. He emailed me every day for the next week until my car was ready. He left me a bouquet of flowers in the car when I picked it up as apology for the delay. I'm revising my review after Matt's attentive communication and expert repair of my car.I love my car. Am happy with the new transmission and the knowledge that my used car should last a good long while.

  ADRIENN DRAHOS
9 years ago
We just had the best car buying experience we have ever had at Westbury FIAT. We just stopped by at the dealership to see one car and rolled out with the car. Matthew and Debra made our car buying experience enjoyable and surprisingly pleasant. They were the most polite, down to earth staff I have ever met. Gave us space, gave us time, patience, no pushing to make the purchase. They were very very helpful. All the way felt like we were human been. Also you can see they like their job, relaxed and detailed.They should educate all other dealerships how to be professional AND human. Thanks again to all the staff.

  Matt Hovey
6 years ago
I bought a new Fiat through Matt and had the best car sales experience to date. From the start he let us look around, sit in whatever car had the features we were looking for, he was incredibly friendly and answered all our questions. We came back a couple days later to finalize everything and he was on top of it. Matt and Mike were both great guys and it was enjoyable to sit and talk to them while waiting for the paperwork to go through to drive off.

  Eli Luntz
3 years ago
Bought a used car here a while ago, the staff was honest, quick to respond, worked with my trade-in, and gave me a great deal.Colin was my guy, he s awesome and I would 100% buy from him again.Nothing but positive things to say, my little hatchback is running strong after a few tough years in the city!

  Lauren Figueroa
3 years ago
Horrendous service experience. No such thing as VIP service! It has been over a month and my car is still in the service department-no loaner and no communication from service department. It took them 2 weeks to even look at my car. Getting to work has been a huge adjustment as my fiance has to adjust his schedule to drive me. Leased my car 3 years ago...the sales experience was fine. I went to the sales department to discuss my end of lease options-salesman just told me all payments will be higher and offered me an Alpha Romeo. Not sure what is going on with Westbury Fiat!

  Peter Altuch
8 years ago
My daughter and I have been shopping for a used car she can drive at college. We visited about 10 different dealers. I was surprised that the "used car" salesman position has now largely been upgraded from yesteryear. Westbury Fiat was our last stop where we bought our car. Collin was our used car salesman and he was extremely helpful throughout the process. I am not a trusting person by nature, nonetheless Collin put me at ease with his honest, forthright efforts at communicating with us about the various cars. We bought a Mazda 3 Hatchback and they had priced it pretty fairly and it was the car my daughter really wanted. They gave us a few bucks off and we completed the purchase. Collin handled most of everything needed splendidly. The only reason I did not give him five stars has nothing to do with him. The dealership has a weird arrangement with their parent company where we had to go back and forth to complete the transaction and this did delay things a bit...but he spent time with me going over some concerns and showed me what I asked him regarding the car. Collin does not wear a seat belt most of the time which I don't think is so smart but he has a good reason not to. Ask him. When you call ask for him by name and he will take care of you. PS take a test drive of the new Alfa Romeo...its gorgeous!

  Kimberly Sauer
3 years ago
The sales team was super nice but I owned my car for less than a year and it was in the shop 3 times. It never drove right and each time it was in service was a tremendous amount of time. I honestly loved my service advisor Fernando though. He was amazing and tried to help me the best he could. Just got rid of my car.

  Joseph Gaeta
5 years ago
Our experience with Westbury Fiat was nothing less than excellent. Our salesman Sean James was knowledgeable, honest and courteous. A man of integrity who will go the extra mile to be sure his customers are satisfied. We will certainly recommend the dealership and their staff, inparticular this stellar salesman. We will do business with them in the future.

  James Apicella
5 years ago
After looking online for some time I came across a car that I wanted to see in person at this dealership. With about a year left on my current lease, I knew it would be difficult to get out of that and into something new. When I went to this dealership I met Paul Sapienza, a genuine person with a great sense of humor who wasn t just trying to sell me something. I was very upfront about my situation and he was able to put prices together for me. Not only did I purchase the car I wanted, I m also saving over $150 a month. Paul and Roseann ( the business manager)also made sure when I went back to pick up the car a few days later that all the paper work was ready for me to sign. There wasn t a penny difference on the prices they originally told when it came time to finalize the deal. This dealership is very upfront, professional, and organized. I would HIGHLY recommend them and I would use them again for any future business.

  Dan Pearce
4 years ago
Take it anywhere else other than here.Waited a month for an appointment with a Fiat specialist. Received a reminder email the day before urging us to be on time or cancel. Turn up the morning of to be told that they're back-logged and wont likely get to our car for a few days. But they will keep us updated. It happens. Appreciate the heads up.A few hours later, I get an email detailing what I've asked to be looked at with my car details but someone else's name and address. Takes 24 hours to get confirmation that this mistake has been corrected.A few days later, still no update. Emails and voice mails go unanswered. Eventually get an update to say that we're still in line to be seen. Two cars ahead of us. Should be the next day. Next day comes. No update. Next day comes, and again, emails and voice mails to our service tech go unanswered. Eventually get through to front desk. Email response a few hours later. Now we're told there are actually 8 cars ahead of us and we likely wont get our car looked at for at least another week. And that is just for the diagnostic. God only knows how long it would be to get any kind of maintenance.Now I understand places get busy. I get that backlogs happen. But a) why not just delay us leaving our car until they are ready for it, b) why not actually keep the client informed rather than making them chase up the most basic information, and c) worst of all, WHY LIE?! Its not like we were not going to find out that we would not have our car back for 2 weeks.Just save yourself the trouble and take your business anywhere but here. They make it very obvious they don't need or care for it.

  Joe C
7 years ago
Bought a used Ford from their used department and the buying experience was nice and easy. I was helped by Colin and Mike, both hard working and honest guys. Every problem I had with the car was alleviated through the service department and my car was never gone than more than a few days. And the 4C's in the showroom helped out too ;)

  Robert Shelly
4 years ago
Was ready to make a deal. They had a good price however they did not want to make a deal on my trade in based on false information on car fax. They offerd 2000 lower than lowest blue book and more or less argued with the customer. Other dealerships work with people and are not rude. Really bad experience when I brought my checkbook and had title in hand.

  Asya Melnik
3 years ago
The sales people at Westbury Fiat were extremely rude and unprofessional when I attempted to negotiate the price on a used Stelvio. The salesperson started raising his voice and demanded I give him a reason as to why he should, as if negotiating a price at a used car dealership was unheard of. Eventually he brought me to speak to his manager who, if possible, was even more rude than the salesperson, maybe because he was interrupted in the middle of his early (11am) lunch, that he had spread out on his desk. He retorted that with the low inventory and high demand room for negotiation went out of the window. And it seems with that, the courtesy and professionalism went right out of the window at the Westbury Fiat also. I would recommend they note on their website that all prices are final so people don't waste their time going there. In addition, being courteous and nice would serve them well in the future, inventory is not going to stay low forever and if they don't adjust the nasty attitude I don't see them doing very well, they lost one customer today for sure.

  renee saporita
7 years ago
We have been searching for used car for our daughter for college. We found the perfect car for her here. The Kia Soul was in very good condition and low mileage. Collin was very helpful and responsive. They worked with our financing when others wouldn't. I had a good experience for then most part.

  John Gibilaro
4 years ago
Purchased a car here almost three years ago. As I recall the sales people and the finance people were great! However, at this time I have an extremely minor problem with my Fiat, however that minor problem causes the check engine light to illuminate even though there is no detriment to driving the car...to be precise my ambient air sensor is bad so basically it just says that it is 130 degrees outside my car at all times. But since the check engine light is on I cannot get my car inspected So, every time I get in the car I am risking a ticket. They have an emergency classification when you bring the car in but that is also backed up and he guy I spoke to said I would still be without a car for a week minimum...seems like someone should look up the word "emergency" in the dictionary. I have been to 3 mechanics who will not do the repair because the sensor is in the side view mirror. This dealership absolutely does not care at all about my predicament, they offered me an appointment a month from now because they said they would have the car for numerous days and I would need a loaner. Their excuse "we work on 500-600 cars a week." Sounds like a good place to own, but that doesn't help me. I am due for a new Fiat, but I will be buying it at the Patchougue dealership, who just gave me an appointment for the end of the week.

  joe hirsch
6 years ago
Had a great experience with servicing my Fiat. Needed a first service. They have an express service where no appointment is necessary. Drove up out popped a very nice young man who asked what I needed. Car taken right in. Oil change and 23 point inspection done in half hour and at a very reasonable price. Everybody was pleasant. Will be going back for all my service needs.

  Serena Manning
5 years ago
It was a pleasure doing business with Westbury Fiat. Everyone was courteous and extremely helpful. Sean James, sales professional, is a true professional, not only knowledgeable and extremely helpful, he was a pleasure to do business with. The whole staff was honest, professional and courteous. I will not only recommend them to my friends and family, I will most definitely being doing business with them again.

  Rob Meo
6 years ago
My experience at Alfa Romeo Of Westbury was excellent. I am the type to be suspicious of sales people of any kind, but Carlo was very professional , helpful, and honest! He worked with me on all fronts along with his General Manager Mike and gave me a great deal on my new Giulia. We were still finishing up after closing hours and I did not feel rushed at all!! I'm so happy with my purchase! Thanks!Rob Meo

  Stephanie Rodriguez
7 years ago
I recently started shopping for a new car and stumbled upon Westbury Fiat. I was pleasantly surprised when shortly after I walked into the showroom I was approached by a sweet little blond old lady named Cammy. She was one of the salespeople. Her method of selling and approach was so nice and appealing especially for another woman. I haven't made my decision yet but all things being equal I'm going back to that sweet old lady for sure.

  spazzz2002
3 years ago
The best car buying experience I ve ever had. The entire team was a pleasure to work with. My salesman Vinny was very knowledgeable and generally passionate about the driving experience. Ask for him when you make your appointment. Matt the pre-owned manager was very accommodating and there were never any high pressure sales tactics. Ken in finance did his best to beat my pre-approved rate. Overall great service at this small niche dealership. Its nice to have a Fiat/Alfa Romeo dealership that does not have to fight for space and with Dodge and Chrysler. I highly recommend this Fiat Studio. Im already in love with my Abarth 124 Spider.

  Jennifer Lauro
6 years ago
Just leased the Giulia Alpha Romeo from this dealership. Our salesperson Cammie was incredibly informative and attentative to my needs. Process was seamless and wouldAbsolutely recommend. And the car is absolutely beautiful!!! My husband and I are very happy customers.

  Mick Quinn
11 years ago
From the moment I stepped foot in Westbury Fiat, I knew this was where I would be purchasing my new car.Cammy Mezrahi was the first to help me when I entered the showroom. She was extremely friendly and had a great knowledge of all of the vehicles in the Fiat lineup. She allowed me to take my time and browse around the lot while she answered all of my questions. During the three times I visited the showroom, not one person I had encountered was pushy or unpleasant in the slightest. She set me up with Mike Germana so that he could appraise my trade in. He was also very friendly and gave me a fair price for my car. When I had decided on the car I wanted Cammy made the whole buying process a breeze. She thoroughly walked me through every step and made sure I was aware of all of the current incentives. She got me the car I wanted at a great price, so we went over to the Jeep dealership to work out the financing with Mike Quattalaro. He was also a great help. He worked with me so that I could get the best possible rate, and he was very open and clear about the whole process. When I went back to the dealership I told Matthew Favuzza how helpful everyone had been. He gave me his card and said if there was anything he could help me with to call him anytime. Overall I had a fantastic experience at Westbury Fiat and I left with a Fiat 500 Abarth that is a blast to drive. I would recommend this car and this dealership to anyone without hesitation. If you are going to buy a Fiat... BUY IT HERE! You can't beat the service of this staff or the perks this dealership offers.

  Sydney Pratt
7 years ago
This would have been a much lower rating if it weren't for two of the employees who swooped in and saved the day for us. Going into the dealership the first time, we had cash and were ready to buy as long as the car was in the condition we wanted. long story short, we had multiple issues with Matt, our original salesman. Sol from the finance center was incredible and really turned our view of the experience around, along with Collin, who was there when we picked up the car. In between the heroes, was Matt, telling us wrong information, scheduling the wrong appointment times and so on and so forth. If it weren't for Sol and Collin we were ready to walk away.fast forward to today, less than two weeks after having the car, we already have a mechanical issue with it (it was a certified pre-owned). We've scheduled a service appointment, let's hope the service center can correct it. I'm trying REALLY hard to give these guys the benefit of the doubt. (I would knock off another star, but like I said, trying to give them the benefit of the doubt)If you decide to go to this dealership- ask for Collin, and finance with Sol!

  Greg Fortunato
2 years ago
Had a great experience buying a used car here. My salesman, Vinny, is the first car salesman I've met that genuinely loves cars and is incredibly knowledgeable. He was low pressure and made the paperwork a breeze.

  Lee Fiebert
6 years ago
I worked with Carlo Maltempi and I found exactly what I was looking for at this dealership. The car was as expected and the price was fair after easy negotiations with Carlo and his personable GM Mike. The entire process was very quick and easy. I would definitely recommend this dealership. It's rare to see dealerships that are fair and knowledgeable today.

  Corinne Mercaldi
3 years ago
I called the dealership because they had a car listed on cars.com that I was highly motivated to purchase. The internet sales rep told me she would call me back in about an hour with the out the door price. She did not call me back and when I followed up, another rep just told me she was gone for the day. I left my phone number but did not hear from her the following day. Let this be a warning that they are not interested in your internet business.