Wilbert's Premium Auto Parts of Webster

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jim T
2 months ago
Customer service is awful now, not even close to when Art ran the business when I started going there 35 years ago. Its very sad how the place has become. I ordered a part online and paid for it. Got the confirmation to pickup a few days later. Went in and the computer system had the order yet wasn't showing paid. I showed them both emails I received and went as far as showing them the withdrawal from my checking app that stated Wilbert's and the exact amount. I wasted nearly 45 minutes of my time standing there, and even left work early while they tried calling people to straighten it out. He tried to tell me I couldn't take the part even with all the proof and documentation I had. Paul at the counter was very unprofessional during this entire process. He also tried to get me to let him write down my credit card info for who knows what reason even after he saw the money was pulled from my account! He even blew me off after he turned it over the accounting girl. The other gentleman (I didn't catch his name) was very professional. He apparently finally got in touch with someone and told me I was good to go. Not to mention I was credited $50 for shipping on my order and the total reimbursement of the $50 is still off $4 in their favor because they added tax on the shipping yet only credited me the $50. I have to wait and see how long until that credit back. I really miss the old days there and will never be returning. I have already shared my experience with many people I know. Just be warned if you go there, the good ole days of Wilbert's is long gone and they are just greedy for money. I will now go out of my to deal with other yards even if I have to go out of my way to do so.By the way to person who reads this from Wilbert's, there is no reason to reply to this with your lame apology and to call and speak to management. There is nothing to discuss. I see in other reviews the customer service complaints and apparently management is just to greedy and doesn't care about bad publicity.

  timothy gantz
a week ago
Called for parts for my son s truck guy on the phone was awesome. Day later parts were ready to be picked up clean and worked perfect thanks again wilberts

  Aj Thomas
4 months ago
I called on the phone explaining what I needed and the customer service rep. Took it and guided me to the correct number of the part that I ask for. He was very polite and had great knowledge of what it was that I needed. It had been some years since I had been there and the service from then 70's till now is the same I am satisfied with the service faster and all around I will be back if any of my vehicles need anything

  Sharon DeGregorio
5 months ago
Stopped in to see about getting a replacement for my rearview mirror on my 2014 Buick encore. I didn t have to wait long, I was showing pictures of the vehicle where the part was coming from, great advice from the salesman, and fair price. I wouldn t hesitate to get parts from Wilberts.

  Rodney Smith
6 months ago
I always buy my parts from here. Excellent service. Great parts. Whenever I have had an issue they have righted it. Never a question about service.

  Ranjith RJ
3 weeks ago
Excellent service over phone and in person. Great facility.

  Michael Toomey
6 months ago
Accounting rude and poor service I have been going to Wilbert for 45 yrs never ever complained well Pete your place has may be grown but your Account people are,rude and not helpful bought driveshaft Friday paid out of debit i had. Money just for it wrong one so I ask Money back u took before even Me seeing now I need driveshaft and you people don't give money back 4 f.......g days and she says I am not the only one there I have no driveshaft np money and no help from you bad business and will never go there again

  Max W
5 years ago
Worked with Brian to purchase a low mileage replacement engine for my wife's beloved car. Sale was simple and engine was reasonably priced. I stopped by to look at engine and had it checked out, purchased and loaded into truck within an hour. Every person (4) I interacted with was very friendly and helpful.I had the option of purchasing a less expensive, similar mileage, engine elsewhere. I choose Wilbert's due to past experience and 6 month warranty vs 1 month. They also had a huge inventory of the same engine, which is good if I needed to do a warranty swap. I also talked with a friend who told me Wilbert's warrantied a transmission for him that was a few days outside of warranty. I felt good about giving my $$$ to Wilbert's. Nice Job!06/12/2018 Update: It's been 9 months and many miles without an issue. Coincidentally, my neighbor had an engine failure with his '11 Impala, which is basically the same engine. He went with me to purchased an engine from Wilbert's. The purchase experience was positive and the engine has been running well for over a month.

  Dan Michalko
a month ago
State of the art facility now. Great bunch of guys to assist you.

  Kelly Tria
3 weeks ago
Very helpful and took their time, explained everything I needed to know

  Richard Ferguson
a year ago
I'm disappointed and frustrated with my experience. I went to the Lakeside road location to pick up a part I had ordered- a rear tail light assembly. I got the part and realized it was not the correct part because there are two separate pieces. Ok fine so far. The part I actually needed had to be ordered which they told me would go to Salt road and be exchanged evenly, and that it would be in Monday. Just to be safe I went in on Tuesday and the part still hadn't arrived, and they would notify me when it was in. Fine. My bad I should have called first probably. Thursday I received a text saying the part was in. Now we're cooking right? Stay tuned. I went in Friday morning and the part that arrived was the same as the original one which I had ordered. There was some kind of issue with it being mislabeled I guess. Ok these things happen. Frustrating but not a huge deal. Here's where I started to become dissatisfied. The employee told me that the part I needed was roughly 50 dollars more than the original- remember I had been told they would do an even exchange. I reminded him of this, and was told it was a totally different part. Yes my friend. I know it's a different part which is why I'm exchanging it. Not happy but I need the freaking correct part. So I told him ok go ahead and order it. He said it had to be shipped from Canada and I would be notified when it comes in. Fair enough. Good day. About 30 minutes later, I received a call stating that the part was not available at all. Like.... what? The issues I have were being shafted by the additional charge when I was told it was an even exchange, and then having gone through all this for nothing. I realize mistakes happen and yada yada but I think there is some disconnect with their inventory/tracking system and I'm quite put out by the whole shebang.

  Steve jones
9 months ago
I've tried calling this place for three days to get an a/c compressor not one employee can return my call in the past 3 days ridiculous service everytime i have to call back no one returns my calls in a timely matter and yes if I could rate a 0 star I would.!!

  Brianna McCrady
a year ago
Do. Not. Go. Here!!!Drove 9 hours, to pick up a door, that was confirmed more than once over the phone. Once arrived, door was not the right color, was tagged as the wrong color, and was told the one that was confirmed on the phone was thrown away because it was damaged. Guy didn t seem to care at all that we had drove all the way here. A phone call or something would have been nice, letting the person know what was going on instead of just assuming that a different color door would be alright. 9 hours, and a few different states away is kind of a big deal, and in this scenario customer service was 100% NOT their number one priority. In my eyes this place is absolutely garbage.

  Jason Sobb
3 years ago
I've been dealing with this place for over 15 years and they're always excellent. Todd has always been great to deal with.I had my first experience with Tim yesterday and he was awesome to work with. There's not enough stars for how great this place is.

  Kiys Wonders
a year ago
DO NOT GO HERE!! I went to wilberts this afternoon to get tires. I walked in just after 430 (1/2 hour before close) everyone from the shop was going home. Even though my tire was bald they couldn't be bothered to replace it and absolutely refused!! I've had my tires done multiple times here. I WILL NEVER GO BACK!! THESE PEOPLE ARE THE LAZIEST PEOPLE EVER!!! Wish I could give them no stars!!!!

  Andy Shady
4 months ago
Great product and super customer service

  Laurie Martin
5 years ago
Great experience purchasing and having 4 new tires installed. They ordered in the specific tires I wanted in one day. When I came in to have them installed, they got me right in with no wait and I was out of there in about 40 minutes. Very professional, nice facility. I paid a little bit more than I might have if I waited for a special deal on a lesser tire at one of the discount tire places but I have piece of mind going here. I also like the location, away from the heavy traffic commercial areas. Highly recommend.

  Zainab
3 years ago
The rim caps on my car starting coming off so I was looking for a place to get the OEM Honda rims for a reasonable price. I was referred to Wilbert s and to say the least I am highly satisfied with the service provided to me. From speaking with a representative in regards to finding the right wheels to actually getting the wheels fixed was amazing service. Mike was very informative on the phone and helped me get the right rims for an affordable price. Perry and Dan provided excellent customer service to me when I arrive to get my rims fixed. The service was very quick and hassle very. The guys overall were very honest with me considering that I don t know much about car parts. Very happy customer! Thank you!

  Tim Trayer
6 months ago
Returned a part under warranty. Nice and easy. Hassle free.

  Emily Simpson
a year ago
Just want to thank Todd for all his help in finding a rare car part! I had been waiting almost two months for a part on back order due to shipping constraints. One call to Wilberts and Todd was on a mission to assist me! Great communication between employees at the location. I had to make a few calls between my dealership and warranty then back to Wilberts. Pat also communicated and assisted with a smooth interaction to get my car back on the road! Thank you again Todd and Pat! Whatever you may need down to tires, the exterior, or even cosmetic interior parts call Wilberts!

  Jim Hale
2 weeks ago
I've always gotten the right part I needed.

  Joey Young
2 years ago
Called for a price on a set of four used tires, they said $95 a set. That's a reasonable price for four used tires: O.k., great. Was told repeatedly, "$95 a set" during the call.Get there, " hey I called for the four used used tires 215/55 R17. $95 for the set". They bring up the tires, load them in my van, print me a invoice. I go to the next counter to pay "$380"!?"Excuse me, why are these $380 for four used tires?". She goes and talks to the person that I've been talking to, "oh no, these tires are $95 a piece".....apparently "a set" to them is one tire. I call for a set and am told $95 a set , $95 a set,$95 a set repeatedly. Never once are the words "a piece" uttered. I clear out the van, get my 4 yr old daughter ready to go into the cold, drive a few towns, talk to the guy AGAIN, wait in the waiting room, the tires to get loaded in my van, and not until I have my debit card out do I ever hear the words "$95 a piece". Never once was told $380. And then I'm at the pay counter, on the spot for $380. Pretty creative salesmanship getting me committed for the switcheroo at the pay counter. Not appreciated wasting my afternoon.

  Terence Milne
4 years ago
I have been able to get replacement parts here i the past today I ,conveniently, found unusually sized tires for my jeep. I have always been glad that they have tire balancing and mounting right on the premises. This has been great for me. The place looks clean and professional and the staff act like professionals being both courteous and friendly. I can count on Wilberts.

  kenan carey
3 years ago
Wicked organized and efficient!!!They can be a bit pricey on parts, but sometimes those other yards where you find a better price can be prickly to deal with and bad about communicating. Wilbert's does not suffer this affliction. Thanks for being dependable, guys.

  Sara Fitzgerald
6 years ago
Oh my goodness Todd and the rest of his crew at Wilbert's were so helpful and professional. They were friendly on the phone and in person, made a newbie like me feel so at ease. It's hard because in these situations you never know who you can trust (with your wallet!) But these guys were fair, affordable and trustworthy. I highly recommend! Go to Wilbert's. Even on a Saturday they are cheerful, treating customers wonderfully. I hope I'm not back TOO soon... But if I ever have the need you bet I'll be back!

  Rob Hewitt
3 years ago
Great local business. I've been going here since the 80s for GM parts and tires. These are the friendliest and most helpful people you'll meet. They will help you get the right parts for your vehicle for a good price. Thanks to Todd for the help and advice for tires for my motorhome!

  Meghan Robinson
4 years ago
This is the only place I will go for tires or anything related. I had a cracked rim and they had a replacement shipped the next day and had the rim and tire on in 20 minutes. Todd was absolutely wonderful and extremely helpful. Great experience, great prices and extremely fast.

  Chris V
3 years ago
Great place to get a quality used tire when your daughter pops one in a curb. I purchased a near new goodyear tire for more than half off. Staff is friendly and the work was done quickly.

  James Colley
3 years ago
I've always gone to them for parts and tires. They almost always have used tires with 80 to 90% tread life. If you are waiting for them to install, they are quick but there might be a line. Always friendly and always helpful.

  C.A. Adderly Furman
a year ago
I live in Wayne County and I make a special trip to Wilbert s to get tires and rims, it is by far the best place to get tires ! Price s are reasonable and the staff is very helpful and friendly .