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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
douglas green
3 months ago
Huge shout out to the fantastic staff at FX Caprara Honda. We have been working on a deal for a week and closed today, delivered to my work in the middle of a snow storm. Special thanks to Mark Webb, Jen Caprara, Frank Caprara, and of course Rob Thomas. They always go above and beyond to help you out. I ll continue to be a loyal customer. Customer service is unmatched. Thanks again!
Alex 503
a week ago
I went to go test drive a vehicle at this dealership. I wanted to feel how the vehicle felt before making a decision. I wanted to make sure it was the one I really felt comfortable and the one I liked before getting myself in a big debt. Gerald Boyer was the one who was helping me. I told him I was going to go test drive other types of vehicles after I test drove the one they had. He told me he wasn t going to let me test drive it only see it from the inside because I wasn t going to buy it. How are we gonna know if we want to buy it or not if we can t even test drive it to see how it feels driving it for 2-3 miles.?
Kerry
a week ago
My partner and I got our 2022 Honda HRV from Rob Thomas. It was a complete pleasure. His customer service was unrivaled...he is very down to earth, helpful, and friendly. I won't hesitate to recommend Honda and him to others. Thanks for a flawless experience and transaction!
Seansiuleisle Schreurs
a month ago
Great positive experience. Brandon and Nate helped walk us through everything. Listened to what we wanted and our concerns. Best car buying experience we have had. They are very professional and also have personality to make you feel comfortable. Leaving with a vehicle that suits us.
Patti Murray
3 months ago
We dealt with Dave Goldsmith when my daughter got her new car. What a pleasant young man. We would definitely recommend him when you need your next car. He made the process quick and easy.Patti Murray
Teresa Jock
3 months ago
My husband and I absolutely love FX Caprara Honda, and the wonderful people there who make our experience there so memorable. They are such an amazing organization, who always put our needs and wants first. Highly recommend this dealership, their expertise in the business and willingness to make things happen keeps us coming back here over and over and sending friends and family here as well! we actually feel like family by the time we leave!!! 5 stars isn't nearly enough, I give them a whole galaxy!!!
Cindy Mulvaney
3 weeks ago
I always deal with Rob Thomas he is just wonderful. He not only listens to you he treats you like a person not a customer. I would highly recommend him to everyone I know
Rebecca Vandermark
a year ago
The staff was very accommodating and the inside of the building is very clean and offers comfortable waiting areas, a kid zone and beautiful cars to look at while your vehicle is being serviced.
Jeffrey Bleau
5 months ago
Great place to get your Honda repaired. Slightly more expensive than 2 other places I called, but the extras are worth it. They answered every question. They fixed a recall on my car. They work with Honda cars every day so they know what it needs. They always answered the phone. They kept me informed. They checked with me BEFORE they did the work. They were incredibly professional and I will be going back there anytime I need a repair on our three Honda vehicles.
Lisa O'Driscoll
3 months ago
The service provided has always been excellent. Very easy to find the just right vehicle and maintenance is top notch. We feel valued as customers. Lisa and John O Driscoll
Dalton chamberlain
a week ago
junior has been far the best salesmen i've ever delt with, 10/10 would come here for every car i purchase.
Ashley Buck
3 weeks ago
I ve had nothing but great experiences from their service department. They are always honest and have always been able to find the issues with my Honda.
Thomas Eason
3 months ago
I really love the staff at FX Caprara-Honda. I have bought my wife s last 2 vehicles there and plan on buying my next vehicle there. Great Job!
Jen M
a month ago
Heidi and jimmy are super friendly and super helpful they made it extremely easy to find a car that I had in mind and got me a great price I'm super greatful this place is great!!!!
Cassandra Feeley
5 months ago
I always come here for my vehicle inspections and I am always in and out within an hour. The staff is always friendly and helpful and really make the whole visit an efficient and pleasant experience!
Larisa Pinchin
a year ago
Would definitely recommend. Very professional. Great customer service. Eddie took the time to help me find a great vehicle.
Michaela O'Riley
a month ago
Fantastic people to work with! They will do anything they can to get you into the vehicle you want!
Donna Khosla
2 weeks ago
My daughter went there and bought her car. Very happy with the whole process.
Paige Delahanty
a year ago
We highly recommend this place. We got the best deal we could possibly get including amazing wheel and tire upgrades thanks to Gerald Boyer and his team. Gerald is the best salesman we ve ever had the pleasure of working with. He is extremely accommodating and attentive. He tells you how it is and he bends over backwards for his customers. Him and his team were by far the best and I cannot recommend him enough. If you happen to stop by you will NOT be disappointed. 10000/10! We would absolutely drive from anywhere to work with them again. I can t thank them enough!!!
Karensue paladino
a month ago
Hi I just want to thank Ron, Alex and Keith for there superb service!
Joseph Mack
9 months ago
I took my 2012 Honda civic si here and got a valve stem replaced and an oil change for the summer. Very understanding people, they understand how important our vehicles are to us.. they got mine in and out with no issues! Thanks for the great service !Joe
Amanda Spencer
2 months ago
Great experience with Carolina Chuck. He was super friendly and helpful!
Chris Clark
a year ago
Awesome service really nice people that went out of their way to save our butts! Me an my wife were on our way home back to Canada from celebrating our anniversary, when we pulled off the road to get gas I realized we had a tire go completely flat. I didn t have the proper socket to change my winter rim to the spare tire and thought we were completely screwed at 5pm on a Friday. Honda was across the road just closing I asked the manager if they had anyone still working and even though they all were finished he proceeded to check if one last technician could help out. LOU! thankfully said he could stay and help us out and it would bring him good karma I am forever thankful to them. Next time though we will make sure to stop in to pay them back for patching our tire and sending us on our way! I hope everyone treats them with the kind ness they had for us, Thanks again to our friendly American neighbors
Richard Howland
a year ago
I went in with my armor on!! Super prime credit and a good trade equity. Didn't need to flex it much at all!! Luke Was Amazing. Got me out the door with my 22 Tundra at my price. Handled all the after deal stuff himself. Even put my front plate bracket on once it arrived!!
Bill D
a year ago
This place was clean, huge, and full of inventory. The parts department was amazingly helpful and even had the parts that I needed for a car that should have technically been discontinued (over ten years old). The only complaint that I had was that I got mobbed by the salesman as soon as I got out of my vehicle. Although, It is kinda their job. Over all, a great place to do business and I would recommend it to anyone needing their services.
Reyna Hinojosa
7 months ago
Critters and their nests were found in my vehicle that I had purchased not even three months out with my engine light coming on constantly . Turns out the critters have been chewing away at parts inside my vehicle. mind you I do not live near any type of areas that are infested with critters and any type of rodents. Soo with that being said make sure your newly purchased vehicles are inspected properly as far a finding critters to save you that hassle.
Tiffany Moreno
9 months ago
The service department was friendly and fast. I brought my car in for an oil change and it was done in under an hour. Will definitely be going back when I need other service for my vehicle
Cody Nicholas
a year ago
We have purchased 3 vehicles from salesman Lee Lafave and could not be any happier. Lee is always available by the phone when he is working or even at home. We have truly enjoyed the experience and Lee always treats us like family.
Shaun Bryant
a year ago
I love Honda, and I've been coming here as much as is needed. Today, I had a simple problem with a tie-rod part that was replaced that turned out to be a failed part. Weeks later when I find out that part was failed by getting an inquiry by Mr. Tire on arsenal st in Watertown, where I was informed by the technician verbally and visually with my own eyes of the same tie-rod part that was replaced by Honda. Because of the damage by the tie-rod to include alignment and tires. My tires were in critical condition showing medal threads on the inner side of my tire. I end of replacing tie-rod, purchasing new tires, and an alignment. I went to Honda to be compensated for the damage and they denied service was ever completed, and telling me the tie-rod that was replaced wasn't the same even though I verified myself with both shops. I don't feel the same loyalty with this Honda dealership anymore. Not only the integrity is off, but just very poor customer from my experience.
Pam Nelson
10 months ago
Inspected my vehicle and passed it. Got home and the person who took me there to pick it up told me taillight was out. It was out when I was pulling out of their driveway. Expensive. Took a long time to get the work done. I had no choice but to use them as my vehicle had to go to a Honda dealership, but I don t want to have to ever use them again.