AAA - Watertown

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tracey Countryman
2 months ago
Tried to call our agent .and only got voice mail. Left messages no return call. Maybe next time try a different one.

  Steven Jackson
7 months ago
After reading a few reviews where there were complaints, AAA responded with wanting the person to send the complaint to an email. WHY ?Why not AAA take care of the problem instead of the people that pay them having to keep jumping through hoops ?Looks to me, a long time member, that passing the buck and avoiding the problem is the new way to do business.

  Rick Waters
11 months ago
This review is for AAA in general not necessarily Watertown, but computers being what they are I could not find a "generalized" location to file my "review/complaint." I recently had to call AAA for roadside assistance. I immediately ran into problems. First AAA automated service assumed I have a cell phone. Fortunately, I do, but I don't always have it with me. Also, not everyone has a cell phone. So, why AAA is generally outstanding a service that is unavailable is worthless. Secondly, the gps tracker for AAA located me five miles away from my home. This is critical. I knew the AAA gps was wrong as I was local. Had I been on the road on a trip there would have been no way for me to correct this error. Third, the automated service made it very difficult for me to change the location to the proper location. I knew the AAA local people so I called them with the correct location. All in all, the AAA automated service is an abomination. I'm quite sure an accountant figured out a computer would be cheaper than a human being; but frankly sometimes a human being can do things beyond the capability of a computer. Such as extend compassion. I hope AAA in general takes a serious look at this oversight.

  Alexa Collyer
a year ago
First time calling this location and it will likely be my last. I can t remember the name of the woman I spoke to, but she was in the travel department.I called to inquire about a rental car as a precaution for our trip in case of snow cancelling flights. I lined up a series of questions and had all of the information she needed ready. However, from the very beginning I got a lot of condescending tone and rude remarks about things I wouldn t necessarily have known about- hence my calling!! Such as being underage and those fees, my maiden name needing to be changed to married name on my card, our car size choice with what we need to pack, etc. It was a lot of what she said and consistently how she said it.I left that call with the information needed, but being extremely disappointed in how I was spoken to. I felt like more of an inconvenience than a paying customer. Suffice to say I will not be calling this location again for help.

  Nik B.
4 years ago
Staff is helpful and knowledgeable about almost everything travel-related. That and a AAA membership get you free guide books and maps to use on your trips. I also had to use their emergency roadside assistance on one occasion and the gentleman who came to my assistance was professional, courteous and efficient. Well worth the cost of an annual renewal.

  Carol Deforest
2 years ago
Very good customer service and good buys on travel items. Mary went out if her way to help. Bought weekend bag on a promotion for $5.00.

  edmund
6 months ago
Old and dimly lite poor look for an insurance agency

  Pam Wheeler
a year ago
Very helpful. Got info I needed & right in & out

  Amy Waugh
2 years ago
Mary very helpful and answered all my questions that I had.

  Kelly Rusho Boyer
a year ago
Very helpful for our trip.

  John Kritz
7 months ago
Great fast service

  Carolyn Constance
3 years ago
They were awesome. Received the maps I requested in a couple days

  Almon Mix
5 months ago
Never been in the place!

  Juan Iglesias
4 years ago
AAA insurance is terrific, I found what I needed when I recently moved into this area.

  Jane Blackman
3 years ago
My experience was great!! Very helpful people !!!

  Mark Heenan
2 years ago
I most be using another AAA in Watertown cause I ain't seen none of that. NONE.

  Christopher Emeanua
4 years ago
Great experience and I will be a returning customer!

  Gus Geraci
a year ago
Easy IDP process, helpful staff.

  Jessica Duffy
a year ago
Very pleasant staff

  Jonathan Holmes
4 years ago
Fast and easy service with international drivers license

  Richard Blunden
4 years ago
Very helpful and friendly staff!

  Jeanine McAvoy
3 years ago
Csr was very helpful and informative.

  Kirk Goutremout
4 years ago
Great service nice people .

  Susan Ted
3 years ago
Always great service.

  Mark Lehman
8 months ago
Very helpful

  Sandra Haight
3 years ago
All my travel needs are met

  Earl Cook
4 years ago
The club is very helpful

  Dorene Dobbin
4 years ago
Won't travel without the card

  Rhonda Jackson
2 years ago
Great service agent

  Sree Krishna Cheruvu
a month ago
Responsive