Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Don Iocco
4 weeks ago
Never had a problem with service. Great deals on tires. Better than some other chain stores.

  T S
11 months ago
The staff at the Walmart Auto Center in Waterloo did a great job. We had ordered new tires online for my wife's Buick Enclave and had them installed at this location on a Saturday. The staff was courteous and timely.

  Marie Gunkel
6 months ago
It was a pleasure to work with the staff on getting a oil change and tire rotation for the first time on my car and first time using Wal-Mart. Easy and afficient. Thanks for your help!

  Maureen Cooley
7 months ago
Gio & Josh were great. We were going to drive to New Jersey and had a warning engine light on the car, they took a look and helped us out a ton. Highly recommend.Service: General repairs & maintenanceService: General repairs & maintenance

  Rebecca Jaycox
5 years ago
If I could leave zero I could. I ve used them a multitude of times I always have to wait 2hrs at least before they can ever get to my car. Today I called ahead as I have my child with me. I was told first come first serve. I arrive there not much later and get told it s a 2.5hr-3hr wait. I politely told them that would ve been helpful to know before hand when I called and Joshua who s apparently a 25yr employee snidely said well three people just walked in. I won t be coming here again. I ve had better and faster experiences at Monroe muffler and brake if you re looking for a better place for a FAST oil change.

  Leo Gromoske
4 years ago
Who is in charge of the Auto Care center at the Waterloo Walmart store ?? Why would it take a car care center 4 hours to get to a single tire mount and balance ? Why would other vehicles be brought in and be put a head of a tire mount and balance ? Wouldn t one think that a simple quick job like a mount and balance be done quickly and get it in and out before allowing a vehicle to be brought in for service !? Is there such a thing as first come first served, with an exception of an appointment !!!??? Why would only one automotive technician be scheduled to work from opening until 11 am/noon !!?? This isn t the first time this has happened to me (and it appears others as well) with a simple task like a mount and balance and have vehicles placed in front of me. I guess if I were buying the tires there then I would have been taken care of right away and not made to wait and/or if my vehicle was being serviced and the cost of that job out weighed the cost of a simple mount and balance or simple service. I truly hope this complaint reaches the district and regional managers that are responsible for this store and others in the area, inasmuch your gonna loose business if you don t discuss customer service issues like this with corporate. Who the hell wants to wait 3.5 to 4 hours for simple repairs or services when there is a quick lube right up the roadway and other independently owned garages in the area that your competing with !!?? All of this equals a loss of business and revenue for the Walmart store(s) because it s unacceptable. Furthermore, if the store(s) are expected to be managed like this by district and regional managers as directed by corporate and to hell with the customer s, then this is unacceptable as well. Put your college degrees aside and try some old fashioned customer service exercises and maybe watch the bottom line increase instead of watching customers walk out of the store and really not want to return. So, as of the time of this review, I dropped off 1 (ONE), as in single, tire for mount and balance at 9am EST and the current time is now 1pm EST and still no mounted and balanced tire. I m not hanging around the damn store this whole time waiting and I now have to commute back to the Walmart store, WHEN the tire is finally completed. This after being told at time of drop off that there was only a single flat service and an oil change in front of me. Then upon NEEDING to leave the store 2.5 hours later and being informed that 3 vehicles came in and they took precedence over my service !!!!!! THIS IS A TOTALLY RIDICULOUS SITUATION AND COMPLETELY AVOIDABLE. It s avoidable by not patronizing the Auto Care Center at Waterloo Walmart !!!!!!! I should have heeded the previous reviews of similar circumstances.

  jammen2
2 years ago
Went in to Waterloo Walmart 6 auto bays open, not a car in any of them. Asked if they could mount the tires I bought there. Was told I needed to make an appointment. Meantime 4 employees just standing around. Not good customer service if you ask me. Will never get auto service there ever again. I will buy tires elsewhere......

  Zachery DeChane
5 years ago
I had a scheduled appointment to put two new tires on the front of my car. They told me 30 minutes when I dropped the keys off, took an hour and a half.... they also didn t listen to my request to keep the old tire on an old bent rim as a spare. We had to wait another 10 minutes because they had already taken the tire off the rim and couldn t get it to seal back on.

  Nichole
4 years ago
Went in twice now, both times with an emergency situation and both times staff was very kind and efficient. Informative as to what needed to be done and what they were doing. Didn't try to upsell everything under the sun like every other place. Answered all my questions and were quick to get me in and help fix my problem. I'll always go here. A young girl and man were the two who took care of me and I couldn't have left happier. If they see this, thank you very much.

  Leo
2 months ago
Great Job, friendly & nice service.

  Jared Hendershot
5 years ago
Good prices for an oil change, but they said it would only take 30 minutes. I ended up being there for an hour and 20 minutes.

  Mary Howe
a year ago
Had an issue with my dad's battery but they went the extra mile to get it done

  Joseph Riordan
a year ago
Had a Great experience they went out oof their way to make me happy

  JS
5 years ago
Inexperienced mechanics. Seem to be clueless. Can't rotate tires due to policy, can't get oil filter off too tight, can't fix tire with slow leak due to policy. Why are they open

  Kyle Norsen
4 years ago
I prefer to shop in Walmart while tires are replaced. It's better than sitting in a tire store waiting room.

  Alateishia Johnson
a year ago
They have helped tremendously appreciate it so very much!

  Teresa Moore
2 years ago
I had a last minute repair I needed done. They got me in right away despite being short staffed, very grateful

  Desiree Fair
5 years ago
Customer service here is horrible. Dont try to come in without an appt because there will be some excuse as to why u cant be serviced.

  Colmaw
4 years ago
Cheap Tires but service is typical Wal-Mart the people working there try to find any excuse not to work.

  Star Lacy
2 years ago
Always got tires at Walmart very niceService: TiresService: Tires

  Cathy Millican
5 years ago
Had oil changed,good job,would go back

  David
4 years ago
Be prepared to wait 2-3 hours for an oil change.

  Megan Blackmer
5 years ago
Nice staff who are very knowledgeable and typically quick service

  Richard Fonda
5 years ago
Its Wal-Mart and I think it's awesome

  nyemtguy21
5 years ago
Tech entered my vehicle when I wasn't even a customer

  Dawn chadwick
a year ago
Efficient and nice customer service

  Justin Zaso
9 years ago
Those are the wrong hours for the tires center.

  Liz Mosher
6 months ago
Pick up

  Ed Isaac
a year ago
It was good.

  Keith Powers
4 years ago
Very helpful staff