Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Hunnnerr Larry
2 weeks ago
They claimed I miss used equipment when I only drove 14 miles. After a hour long hold on the phone to find out what,I did. I was informed I didn't do anything and they must have "accidentally hit the button" wasted my time. Also they just tend to be rude and equipment tends to be beat up. The uhual on chenego Street is the best uhual in the area I do not recommend this vestal uhual.
Sean Dugan
6 months ago
Llya W. was the gentleman who helped me on arrival, he was very professional and did his job well. He verified all the order details and made sure I had all the information I needed.Brooke W. performed the check in when I brought my van back, she did her inspection and went over all the charges with me before providing a receipt.I appreciate both of their help and hope this gets back to them.
Resentful Husband
7 months ago
Showed up on Labor Day weekend to get the propane tank filled, everything advertised says that you can do this here and you can, apparently, but the guy sitting on the lounge chair in the back smoking weed said that he wasn't certified. Maybe it's time to stop the employees from smoking weed on the job and start training them on how to hook up a propane tank?
Audrey Hamilton
a year ago
These guys saved our reservation after no one told us that the truck we were supposed to get was damaged and needed to be repaired. We showed up at another location at our reservation time and was told that we were essentially SOL and had to wait until the next day at 1:30 for a 10ft truck or Sunday for a 15ft, which was our original reservation. Obviously, we were moving and needed it ASAP. The other location told us that there was a truck cancelation and that we could drive to this location to pick it up.We drove to vestal and initially the owner was confused because there was nothing showing up. We explained what happened, found out the other location never called to check but the owner pulled some strings and bam, we got a truck. Smaller than what we needed but it was something to help!We will forever be grateful for their help to get us a truck so we could make the deadline of our move, which was Sunday.
Karl Jantz
2 years ago
First time renting from U Haul. I was able to do almost everything online for the reservation prior to picking up the vehicle so It look less than 5 minutes to get the keys when picking up. The vehicle was clean, ran well, low milage, power windows, back up camera in the rear view mirror. Dropping off was just as easy as picking up. Cost for 24 hours, not putting tons of miles on it was what it would have cost to rent through lowes or home depot for just the afternoon.
Marci Gaynor
2 years ago
WORST experience ever!! I reserved a 15' truck online that said "guaranteed reservation" and then they switched my reservation to a 10' truck, causing me to spend over $100 more in mileage and gas for the extra trips I had to make due to the smaller truck. Absolutely ridiculous! Complained to customer service and they literally said it wasn't guaranteed. What is the point of having that wording on a reservation if it's not going to be guaranteed?! I did not receive a credit or any kind of consolation for their lack of responsibility. I will NEVER use U-Haul again!!
Monica Hallman
6 years ago
Every time I go in this office, I always get great customer service. No matter who is behind the desk, that person offers help, explains as needed and is courteous. I've used this facility for rentals and most recently for packing supplies for my move. Without asking, they picked up the stacks of boxes and carried them to my car. I inadvertently left behind some tape I bought, and the following week when I mentioned it, receipt in hand, the gentleman remembered and gave me another package of tape. Excellent facility, conveniently located at a traffic light, so you're able to turn either way onto Vestal Parkway, and always courtesy and professionalism. I wouldn't go anywhere else!
Ash Doane
4 years ago
Would not answer phone while waiting or completion of service, rang till corporate picked up.Took three times longer to install hitch than what was stated at purchase, hour was time stated.Didn t line up rear bumper cover and didn t replace all the hardware in wheel wells.
James King, III
5 years ago
While I was quickly served with good service, my bill was twice my quote for no reason I could discern ($240 vs $104). When I called to ask why, I was on hold for ten minutes... Turns out it's because I used a drop-off location for an "in-town" rental-- this wasn't explained to me, so I feel like I lost $140 for no reason (especially since the dropoff was a 5 minute drive away! I thought that's what drop-offs were for...)! Of course the GM said there was nothing they could do because of ~the contract~. BE CAREFUL!
Adam Thebeau
a year ago
Made a reservation for a 5x8 open-air trailer. Received a confirmation for this location. Get here, no trailer for us. Tell us we have to go to a rental yard down the road. Complete and utter incompetence over at uhaul.
Gates Murchie
7 years ago
Terrible experience and customer service. Never received a confirming e-mail. When the delivery day arrived and no box showed up by 5:00, I called the local Vestal, NY, store and was told my contract for a U-Box was cancelled because their agent reversed the digits of my phone number. This was unknown to me since I was never called about it. The local store blew me off and told me to call Albany, NY because they couldn't arrange it. Fed up, I called back to cancel.... I was sent to a call center where they couldn't provide a cancellation number.
Chris Fernandez
6 years ago
Had no issues picking up or using the equipment. Dropping the equipment off was confusing. The handout packet they gave me with the equipment said to use Uhaul's website to return the equipment, which required taking many pictures and posting them to their website. However the sign at the location just said to drop off the keys
Mike Pincoski
5 years ago
Professional courteous staff. Well maintained equipment. whether it's a simple is getting propane or renting a full truck and trailer I have never had a bad experience here.
Joy NY
7 years ago
Robert, the General Mananger is incredibly knowledgable and professional. Very rare these days to find a company representative that cananswer all your questions, suggest alternatives and guide you to what you're looking for & what you want done. Thanks again Robert for your hard work & excellent service.
Michael Tingey
5 months ago
Always great to rent here!
nice guy
3 years ago
In the middle of winter, they offered no kind of chains or winter upgrades. My truck got stuck in the ice and I had to wait forever to have it removed.
Taylor Ball
3 years ago
Terrible Customer service, spent lots of money here to be treated very poorly when recieved damaged equipment and tried to return. They obviously do not care very much about what they're doing.
Kapil Tijare
8 years ago
Good place to rent for your move. They have all the supplies you will need for your move. Plan accordingly as they run out of trucks pretty quick.
Randolph Winthorpe
6 years ago
Robert is very professional and knows his business.Clean and organized.Christian was very kind and helpful.
Eric Blake
7 years ago
Very helpful and friendly. Rented a small 5x8 trailer, they hooked it up and tested it all. Quick and easy!
Joe
7 years ago
Easy location to get to, prompt service from the guys behind the counter, and the trucks seem to be up-kept very well.
clstan0113
11 months ago
They were very friendly and efficient!
Jonathan Burke
5 years ago
Worst place to rent a truck from. Rude representatives, poor service times, and I really didnt appreciate the rude comments as I was waking out the door
Nate s
6 years ago
Great service, frequently use the propane fill up, knowledge.
Patrick VanPutte
7 years ago
Horrible service. Order a 5X8 and they supply you with a 6X12. Never tell you to pick up at another location.
Mark J. Radzikowski
a year ago
Always friendly and helpful staff.
K Rod
7 years ago
Great place to find bungie cords for our trip
Colin Bunnell
8 years ago
Easy pick up and drop off location.
Mark Gurke
6 years ago
Excellent service and very affordable.
Mike DeMichiei
7 years ago
We got free boxes!