Planet PreOwned

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Herb Beman
2 months ago
We just took delivery of this 2016 Hyundai Tucson yesterday. The whole purchase process was great from start to finish. This is our 2nd vehicle from here and our 3rd overall from a Matthews dealership since 2012.

  NFS BeeMo
a week ago
This was my first time coming to a dealership or even owning my owned vehicle and when I walked into the location.. MIKE GOFF is the GOAT!! He immediately welcomed me and my gf and instantly asked me what I needed and was really friendly and helpful from start to finish. If you hire more workers they must be like him because he is definitely the one you should want to show the new comers how and what to do when someone needs to find a car I truly appreciate the experience I had buying my car with you guys!! Thank you Mike Goff appreciate you your hospitality and your dedication to helping me find and get my car

  annemarie howland
4 weeks ago
We had purchased a vehicle for our daughter at Matthews in Syracuse a few months ago and decided to try Matthews in Vestal. We received the same great service as we did before. They even found us cheaper financing than my local credit union. We were able to take our new vehicle home the same day. Thank you Adam Barnes and the rest of the staff for a non stress buying experience. Even the woman who did the vehicle detailing was fast and efficient. Also, the popcorn in the lobby and free snacks and beverages was a nice touch.

  Kelly Sullivan
4 months ago
I unexpectedly needed a new car on a holiday week. I originally just stopped in to Planet PreOwned and didn t have the greatest experience. So I asked a friend for a recommendation on a salesperson. Mykel Kittle was suggested. I connected with Mykel and the rest is history. He let me look and ask questions at my own pace, didn t pressure me at all and offered support when I needed it. Mykel made the process MUCH less stressful and I will certainly recommend him and return in the future! If you re in the market , call Mykel- best car sale experience I ve had, and I ve been through the process many times! Mykel came in the day before a holiday to get me in my new(preowned) car just in time for the holiday! 5star experience!

  Caryn Gusefski
2 months ago
Jeremy was recommended to us and he definitely lived up to his referral recommendation. We called a head to schedule to see a specific vehicle it ended up not being the one for us. We were running late and he had to finish up with another customer. That didn t stop him from finding away to help us. We went to start walking the lot and lo and behold he runs out with keys and say I have the car for you. Sure enough it was exactly what we were looking for. He was also very patient and helpful with all the paperwork and explaining everything to us. In addition all the staff was friendly and very help and made us feel important including the manager. Thanks Jeremy and team!

  Jennifer Jackson
5 months ago
It was a wonderful experience and my salesman was absolutely amazing he went above and beyond for everything I will definitely return and get all my cars from Jeremy Jackson going forward . Thank you Mathews and Jeremy for a wonderful experience

  Tailor Roe
3 months ago
Andy worked with me to get me approved with negative equity and low credit when I really needed a new car. He found something right in my budget that met my wants and needs. Super relaxed, low pressure environment, and he drove all the way to Albany himself to meet with my cosigner. Truly the best experience I could have asked for!

  Tyler Reed
a month ago
Mike was absolutely incredible from start to finish of trading in my old car for a new one.Super helpful and not pushy at all. Plus he has a really cool spilled coffee cup prop on his desk.Would definitely recommend Mike and Planet Preowned to anyone looking for a new car!

  George Opdyke
4 months ago
The sales consultants I dealt with were great! They listened to me and gave me concise answers to any questions I asked. Took the test drive, bought it, signed the paperwork and drove off. It felt like I was buying a car from a friend or relative. No hidden costs or extra fees. Gave me some options on financing and no bull of asking what payment I was looking for. The car was to the dollar of what I figured prior to walking in to make the deal. I will recommend them to anyone who asks.

  Heather Sobey
4 weeks ago
Mykel did a fantastic Job the best experience we ve ever had with a car dealership! He went above and beyond to make sure all of my husband s expectations were met, as well as making sure we left in the perfect car for us 10 out of 10 experience would recommend to anyone looking to purchase a vehicle! Mykel is the best!!!!!!

  Jacki Buckland
4 months ago
Very smooth experience. Very professional and comfortable atmosphere. After our second car purchase with them, we will not be going anywhere else.

  Shannon Gates
5 months ago
Mykel was fantastic and the man behind the financials was wonderful too. (I feel bad but his name is escaping me at the moment.) They did everything they could to make this an easy transaction without being too pushy. I get very overwhelmed spending large amounts of money and they were patient and understanding. thanks so much! I love my Subaru!

  Tammie Boerner
4 months ago
Mike Goff is by far the BEST person to deal with when buying a vehicle. This is our 4th vehicle we have bought from him. The experience is always a pleasure. He is so pleasant, down to earth, and doesn't waste your time. Bottom line pricing, explains everything, and works around your schedule. I had shopping to do when I picked up my new truck, so I just dropped off my trade in with the paperwork and came back a few hours later, signed, and drove off the lot! The entire process from the test drive to leaving with my new vehicle took less than an hour! I can't recommend Mike Goff enough, and my husband and I would never want to buy from anyone else!! Mike, you rock!!

  Antoinette Colamarino
4 months ago
Jeremy was a great help when I came in to buy a car. He talked brought up a newer model of the car I picked, let me drive it and talked me thru financing. I appreciate his calm. I appreciate his knowledge. I'm a grateful I stopped here as my first choice and this became my last stop. I will recommend Jeremy and planet pre-owned to friends.

  Marshall Aaron
3 months ago
Isaiah Brooks was my sales consultant and he did a fantastic job. There was hiccups with paperwork that were no fault to the dealer, just insurance things. He handled them easily, communicated clearly and quickly, and answered all of my questions. This was my 3rd time purchasing a car, first time from planet preowned, and I can confidently say the experience was wonderful. If you're worried about salesman coming to attack you as soon a you pull in, that won't be a problem here. Not only was Isaiah great, but the other sales consultants in the area also piped up with helpful information. This is not a dog eat dog dealership.

  jared
3 months ago
Mike Goff were great to deal with! I highly recommend reaching out to him! Special thanks to John Columbia with we buy cars, he s the goat of car buyers.

  Kimberly Harrington
5 months ago
I recently purchased a vehicle from planet preowned and to be honest, I can t say enough good things about them. They helped me find a vehicle that fit my families needs and is reliable. Mykel Kittle was my sales associate and he was wonderful! He took the time to listen and was willing to work around my schedule. I m very happy I went to Matthews.

  Julius Buckland
3 months ago
We are absolutely amazed at how easy and professional they were at Plano preowned. We purchased our car Andy Hosh was our salesman and he did a fabulous job. They even gift, wrapped it and put a bow on it. I would recommend going to plan a if you are looking for a vehicle, ask for Andy Hosh He is an amazing salesman, and really cares about making sure your car buying experience is everything that it should be

  Bethany Atwood
2 months ago
Jeremy was very helpful and personable. He made the car buying process painless and fun. Would definitely recommend to any friends or family; and will be back in the future.

  Kristi Corey
5 months ago
Devon O Brien was great from the beginning. He was so helpful, great personality, and made the whole car buying process so easy. He took the time to answer my questions, I would highly recommend him if you re looking to buy or trade in for a new vehicle.

  Nick Diles
11 months ago
The lease for my 2020 Nissan Rogue was ending in May and I wanted to try a different brand. My wife and I stopped at Matthews VW, primarily to look at the Tiquan, but noticed the Taos. We went inside the showroom to talk to a salesman and they were all busy. Jack Richardson assured us that a salesman would be with us soon. Mike Goff introduced himself to us and we told him we were interested in the Tiquan and Taos. We test drove both and decided that the Taos was the one we were more interested in. Mike did a search only to find there was only one in the area and not really the color I wanted. A few days passed and we decided that white wasn't really a bad choice. When I returned to the dealership, I found that Mike had gone on vacation, but Adam Barnes would assist us. Long story short, a gray one showed up and we closed a deal on it. From the first time I walked into a Matthews showroom 9 years ago, we've always been treated well. I dealt with the Nissan service center for those 9 years and have been very pleased with their quality of service and respect for the customer. I would expect nothing less from the VW side of the dealership. I look forward to the next 3 years of my lease and the positive experiences to come.

  C Green
6 months ago
On Monday 10/09/2023 I had the misfortune of dealing with manager Jack Richardson at this dealership who displayed an appalling level of arrogance and dishonesty. My experience left me deeply dissatisfied, frustrated, and disappointed with the overall customer service.First and foremost, this manager presented himself as nothing short of arrogant. From the moment I stepped foot on the lot, it was evident that he cared more about his ego than the customer's needs. Instead of genuinely listening to my concerns and preferences, he disregarded my input, treating me with an utter lack of respect.Furthermore, I had an appointment's scheduled over 4 days ago with confirmation with the dealership for 10/09 at a specific time. I arrived early and the vehicle was not even at the dealership I waited over an hour and a half to be told by Jack "Oh well, we run 14 dealerships and its first come first serve" though I had a set appointment. Hence, never did I get the chance to test drive the vehicle.What truly stunned me was his blatant dishonesty. I came prepared, having researched the fair market value of the vehicle I was interested in, primarily relying on the reputable Kelly Blue Book. To my dismay, the manager not only ignored this trusted industry resource but proceeded to overprice the vehicle well above its fair market value. It was evident that he was more interested in padding his pockets than offering a fair deal to a potential customer.Perhaps the most disheartening aspect of this experience was the manager's complete indifference to my dissatisfaction. When I raised valid concerns about the vehicle's price and expressed my frustration with the appointment situation he brushed it off without a hint of empathy. It was abundantly clear that he couldn't care less about my experience or my concerns as a customer.Though a deal was not made, My salesman Mykel, was very professional, friendly and very helpful. I highly encourage everyone to seek him as he can sure turn a negative experience into a positive one as the great person he is, he deserves 5/5 stars and I am ashamed that such great employees there have to deal with such arrogant manager Jack Richardson.In sum, my experience with this manager was a disheartening example of how not to treat customers. His arrogance, dishonesty, and blatant disregard for customer feedback have left me with a sour taste in my mouth and a firm resolve never to return to this dealership. I strongly advise anyone considering a purchase here to proceed with caution and be prepared to face a manager who puts his own interests ahead of the customer's satisfaction. I am glad I was able to find another dealership down the road that not only offered me way more for my trade in, listened to my concerns but also helped me find a vehicle I enjoyed and treated me with respect. Overall, this dealership has lost my family's, friend's and my business.

  Sarah Coddington
4 months ago
My mother and brothers and I all bought our vehicles at Matthew's through Mike Goff and he made first time purchasing a vehicle with ease and upmost professional service!!! Highly recommend contacting him!!!

  Kristen Darling
3 months ago
Stopped in today to replace our dying family vehicle and Devon helped us get into a new vehicle at the monthly price we needed! Made the whole experience less stressful and enjoyable!

  Dani Hill
2 months ago
I have purchased 3 vehicles from Matthew's. Omar was kind, courtes, and not pushy and made the experience easy and flawless. Thank you!

  Shavon Reilly
a month ago
Mykel Kittle was great! Our purchase was quick and easy. Would definitely recommend buying a vehicle here.

  James VanDerHeide
4 months ago
They did as I asked so I feel I can't leave a bad review however I find it very hard to believe that with Matthews rewards and the discount on oil changes that it would still cost me $90 for an oil change the discount was 50% up to 30 dollars. I'll do it myself for that kind of money in the future

  Justin Friend
7 months ago
We had a great car buying experience with Devon O Brien at Planet PreOwned! He was helpful, nice, and easy to work with! He was personable when talking with us and we did not feel like we were pushed into a purchase at all. He kept us well informed upfront and throughout the whole process. We are very happy with our used Hyundai SanteFe that we purchased. Thanks Devon!

  Jim Barnes
5 months ago
I found a great car for a great price! Mike Goff made purchasing it super easy.

  Kirstin Keener
a year ago
Andy Husch was very helpful and kind and made it a great experience as we looked around and found me the perfect car, I was extremely pleased with his service and will definitely recommend Matthews to all my family and friends