Matthews Volkswagen of Vestal

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jess Rodgers
a month ago
Jeremy is awesome! Very personable and flexible and just made my experience with purchasing a new vehicle very easy. This is my third vehicle from Matthew s with Jeremy as our sales rep because of his customer service and no pressure attitude.

  Krystal LightofthemoonLit Laskaris
4 days ago
Mike was amazing and went above and beyond. My husband and I were first time car buyers looking for a safe reliable vehicle for our newborn and came in without an appointment. He didn't hesitate to help us without making us feel pressured. We are so happy with the whole process and are excited to drive our new Tiguan. From start to finish, Mike has been excellent. Definitely would recommend him and Matthew's again

  Mohammed Ansari
4 months ago
Bought Brand New 2024 Atlas R line from best dealership Mathew s Volkswagen, Vestal, New York. Please see Andy Husch he will help you get the best deal. He is very knowledgeable about the cars. He helped me get most money for my trade in. Best customer service and great sales team. I shopped around and Mathew s VW beat everyone lease deal in whole upstate. I really appreciate Andy and the management to get me the car of my dream 2024 Atlas R line. Got the best deal. Definitely recommend it. Thank you Mathew s VW team. Please stop in and see Andy Husch at Mathew s Volkswagen and planet pre owned at Vestal, New York.

  Dan Hackley
4 months ago
Took a chance on the Black Friday sale and was not disappointed! Our friend Jeremy took good care of us and made sure all our questions were answered. They even gave us a loaner for the weekend while the paperwork went through. All around a pleasant experience with zero hassle!

  Israr Ahmad
a month ago
I bought a volkswagen jetta sport 2024 from Jeremy Jackson, he was very friendly and made my first experience buying a car most memorible! Highly recommend Jeremy to other customers! He defintely needs a pay raise without a doubt!

  Walter A
a month ago
I had good experiences with the service department. The service reps were engaging, the wait times reasonable, and the cost of repair didn't seem too outrageous. The waiting area is well-lit, clean, and comfortable.

  Andrea Venesky
2 weeks ago
Did an unauthorized oil change (wasn t needed, went towards my free ones) and completely screwed it up. Car was leaking oil everywhere. Chris Skinner apologized only after it was prompted by me, said he d send people to clean it but never told them so they came with nothing. When they called him, he said he d send people instead of having those people get stuff to clean it-you have another dealership 8 miles away. People who came were also awful.

  Sarah Hoyt
a week ago
Well, this was my first time going into a dealership and when we arrived Jeremy Jackson was super helpful! He helped my dreams come true with this 2023 VW Jetta GLI!! This was more than I expected for sure. Super pleased with my experience. He was super professional, and I'm glad he was the one that helped us!

  Jimmy Moreira
3 months ago
My wife and I are beyond thrilled. We had a great experience working with Mike Goff !

  thomas mcglone
7 months ago
Bought a A Chrysler 300 from Matthews sales people and service couldn t be nicer. Great price for the low mileage car. I ve had it for three years and no real problems besides normal maintenance.

  Chris Wayman
3 days ago
Tim was great to deal with, scheduling the work was easy, the work was done correctly, and my car was clean when I picked it up.

  Cheryl Edsell
2 months ago
Outstanding Dealership and Staff!We had been to another Dealership the day prior (not a VW Dealer) and was told the vehicle we were looking for could take several weeks or months to find. We had researched the Atlas and it had everything we were looking for and more. Adam Barnes was assigned to us upon arrival and I'd need an entire page to speak our thoughts of him .He is the reason we purchased the vehicle! He went ABOVE AND BEYOND. Within two hours, we had test driven, found and were ready to purchase an Atlas. It just so happened to be my birthday within 3 days and he made the delivery happen that day even with a snow storm!! He and the General Manager even stayed past closing to prepare the vehicle for the sale. They made it the best Birthday ever, cake, chocolates and all! I highly recommend Matthew's VW!

  Mander318810
2 months ago
Matthews VW had the Cross Sport I wanted after searching all over online. They were so courteous and considerate of my time even though I ran very late for my appointment. Isaiah was responsive and patient as I discussed the purchase with my hubby. Very seamless process all around.(This may have also posted on the Mitsubishi side by accident, tried to delete it lol)

  John Burke
2 months ago
We previously dealt with Matthews Kia in Schenectady and had a reasonable experience with their service department; thought we'd try to give Matthews VW our custom when we were looking for a new ID4 to lease. Bearing in mind we're almost 3 hours away, I enquired via email with very precise requirements. I was surprised to receive a response that I would have to stop by in person if I wanted to discuss lease pricing. They don't seem to be internet ready We'll go elsewhere, of course.

  donald moore
3 months ago
Jeremy was fantastic as well as a couple of other managers there at Matthews Planet Preown. Very professional, no hassles, very knowledgeable on the business they are in. Jeremy was patient and explained everything that we needed to know. Thank you Matthews.

  Krista Doherty
6 months ago
I recently had the pleasure of working with Jeremy Jackson at Matthews Volkswagen dealership, and I must say that my car-buying experience was nothing short of exceptional. From the moment I walked through the dealership doors, Jeremy's professionalism, knowledge, and genuine enthusiasm for Volkswagen cars shone through, making this car-buying experience truly remarkable.Expert Knowledge: Jeremy's deep understanding of Volkswagen vehicles was evident from the get-go. He patiently answered all my questions, providing detailed information about each model's features, performance, and safety aspects. His expertise helped me make an informed decision that aligned perfectly with my needs and preferences.Personalized Service: Jeremy took the time to listen to my requirements and preferences, ensuring that he recommended Volkswagen cars that matched my criteria. He didn't push me towards a particular model but instead guided me through the options, allowing me to make the best choice for my family.Transparency: What sets Jeremy apart is his transparency throughout the entire process. He explained all the pricing details, financing options, and additional packages without any hidden surprises. This honesty and transparency built trust and reassured me that I was making the right decision.Efficiency: Jeremy's efficiency is truly commendable. He streamlined the paperwork process and ensured that everything was in order, making the car-buying process remarkably smooth and stress-free.Friendly Demeanor: Jeremy's friendly and approachable demeanor made the entire experience enjoyable. He made me feel like a valued customer, and I genuinely appreciated his warm personality.No Pressure: Importantly, Jeremy never applied any pressure tactics, which is often a concern when visiting car dealerships. His patient and respectful approach made me feel comfortable throughout the process.

  jeanne backus
2 months ago
I was treated professionally, my questions were answered clearly. When service options were suggested, they were not pushy, just helpful. I was in and out in an appropriate amount of time.

  Larry Mabus
5 months ago
Tim in the Service department was great! And the tech working on my car stuck with it through a difficult-to-pinpoint problem with the heater.I was disappointed that your vehicle loaner program only covers VW warranty service. That left me without my car for a week. One might be led to believe that we non-warranty customers are not as important to your dealership

  Donna Marcello
5 months ago
I had the perfect buying experience at Matthews VW in Vestal. They located the perfect vehicle for me and the process was seemless. I couldn t have asked for a better salesperson. Mike Geoff explained the features with me in the drivers seat which made me at ease. His communication was spot on.

  Maddie Evans
2 months ago
The dealer and my sales person Jeremy were extremely dedicated and patient when helping me find the exact vehicle I wanted. Thank you for my new atlas cross sport!

  Joshua Meisels
4 months ago
The guys were very honest and kind while servicing my car. I will definitely be bringing my car back to Matthew s for all of my vehicles services and repairs for the remainder of my college career here at Binghamton.

  Hollis Templeton
7 months ago
Mike Goff was friendly and knowledgeable and made the process of leasing a new VW painless! I appreciate the thorough communication and flexibility around my work schedule. I hope Mike is around when I m in the market for for my next car in a few years.

  Nick Gravelding
4 months ago
We got into a new lease through Isaiah!! He was awesome!! Couldn t be happier with him as a salesperson and with our vehicle!!

  Jacklyn Hardler
7 months ago
I had the best buying experience at Matthew's Volkswagen in Vestal, NY. Devon O'Brien was able to help find my dream car and made buying the car extremely easy. I am thankful for the kind staff and the wonderful service that i received.

  Barbara Dougherty
10 months ago
Just purchased a 2022 Volkswagen Tiguan with help from Adam Barnes at Matthew's on Friday. It was an excellent experience. Adam was knowledgeable and patient with all our questions, and trust me, we had a lot of them! I am so grateful Adam was the one who asked if he could help us, although everyone there was wonderful. I really appreciated his honesty and helpfulness. Matthew's will definitely be the first place we shop for our next car, you should check them out and ask for Adam!

  Kelley Moriarity-Arg
4 months ago
The service department scheduled my inspection and a warranty issue within days and the work was done in an efficient manner.

  Katlyn Aukema
5 months ago
We bought our car from Omar and it was super easy and he is so personable! Great experience!

  Keith Moore
5 months ago
I was told to go down there on Saturday before 1 pm to show the tech what noise my car is making. I drove an hour to get there and then was told that the tech didn't have time for me now. After wasting over 2 hours of my time only to be told that you didnt have time to help me, I'll find a different dealership to work with.

  Jennifer Hanford
7 months ago
Took my car to get the AC fixed. Rather than fix it, they simply refilled the Freon. It leaked out again and after editing 2 weeks for another appointment, I was told that the person who works on the AC wasn t available until 2:30 in the afternoon.

  wendy roe
7 months ago
I'm disappointed because... Although my back brakes & rotators were changed as recommended, I'm still experiencing pulsation when braking. I'm wondering if my front brakes pads need replacing as well. Not sure if front ones were even checked