Matthews Nissan

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brandi Lee Hillard
4 months ago
What a wonderful and helpful group of people! Very professional, but also friendly and laid back enough to have a good quality conversation with! Justin Blunt, from Matthews Nissan in Vestal, was an absolute delight! He worked with me and helped me to understand the process of buying my new car, which I am thoroughly in love with! The quality of their vehicles is fantastic, and they are very passionate about what they do. They work to get you the best financing possible, and go above and beyond to get you into the vehicle of your dreams! 10 out of 10, would DEFINITELY recommend you go here for your next purchase!

  kumar nityanshu
a week ago
My encounter with Mathews Nissan was truly exceptional. They provided excellent care for my vehicle, even going above and beyond by informing me about the 7-year warranty that I was unaware of. Within just two days, they efficiently replaced my car's transmission. Their transparency throughout the entire process instilled confidence in me, and I continue to be impressed by the performance of my vehicle. I am immensely satisfied with their service and extend my heartfelt thanks to them.

  Lori D. Marchell
3 months ago
I've been a customer since 2015 with the purchase of a 2015 Subaru Impreza and recently purchased a 2021 Certified Pre-Owned Subaru Outback Premium and couldn't be happier! So very thankful for Bill Allen who took the time to explain all of the features and additional add-on services to protect my investment. Everyone at the dealership is so friendly and able to answer any questions I have. Thank you for a terrific experience!

  Cindy Hazen
3 days ago
I cannot express enough how grateful I am for Dave Reyes at Matthews Nissan!!! He s the best salesman I ve ever dealt with and will forever purchase my vehicles through him!!This company has the best customer service and vehicles in the country!!Thank you Dave for your fantastic help with the purchase my new Nissan Murano!! I love it and will always be grateful for you!!

  Marie Dechow
3 weeks ago
Awesome experience purchasing my new Rogue from Matthews Nissan. Thank you, Davonte Thompson, you made this purchase stress free and also for reaching out to us after the purchase to see if we had questions, you were very professional. Everyone there was helpful. I was able to purchase my car and drive it home in just a few hours.

  Heidi Khuns
2 months ago
I purchased my second Nissan Rogue from Shawn a couple of weeks ago and it was just as seamless and easy as the first time. Shawn answered all my questions patiently and knowledgeably. The buying experience was seamless and stress-free. For your next vehicle see Shawn, you won t be disappointed! Thank you Shawn and Matthews Nissan!

  Brian Griffin II
2 weeks ago
Love the customer service here. Tanya is amazing at what she does!!! Left for a few months because of one bad experience with one service rep. Came back had Tanya and she reiterated that this specific rep had left. Thank goodness. The techs and service reps are beyond amazing keep up the good work Tanya and team!!!!!

  Josephine Conroy
a month ago
I was in Vestal and I noticed the low tire pressure warning came on. I stopped at the Nissan service dept to have them add air to my tires. While I was there I asked them to check my battery because it was the original battery on my 2017 Nissan Rogue and I noticed it wasn't always turning over on the first try. Matt waited on me and I was in and out within a half hour with a new battery. He also changed the battery in my fob - something I never thought of doing. Matt thanks for the great service!

  Kelly Warwick
a month ago
We went in to purchase of new tires and ended up with some warranty work, as well. The service was terrific!! Tanya and Joe were great to work with and went above and beyond. We appreciate their attention to detail, professionalism and helping to make the entire process seamless.

  Thom Hanford
7 months ago
Great buying experience at Matthews! The entire visit and purchase far exceeded my expectations. It was a pleasant experience from the start, and at no point did I feel pressured. Everything from the initial online chat, making the appointment, to the test drive and eventual sale was great!

  Janice Orzel
a month ago
Matt Taft was wonderful to deal with. Our vehicle recall issue was handled promptly and the entire car was checked over. We are very pleased with the friendly and professional service.

  Jesse Taft
3 months ago
I am very satisfied with the service I received for my car. Everything was documented per my request on the repair order. I am very happy with the performance of my vehicle and the window marker letting me know when to come in again. You guys really do cover it all. Even discussed the multi point inspection in detail as per my request due to the mileage on my car . Matt Taft really came through for me on this and I will be returning. Matt has also given me some information on the Matthews Ford Norwich location as some situations require specifics from Ford trained technicians to diagnose. I am thankful for that information as well and excited that I can continue to work with Matthews as a corporationI do want to say one more thing .. the fact that I am able to get a shuttle ride to and from work when my car is done is the number one reason I can't ever leave Matthews. So many other shops don't do that now and in my life I don't have that as an option to not get a ride.Thanks so much !

  Katherine Van Patten
3 months ago
Matthews Nissan is one of the best places to buy a car or truck. The salesman Gary sold me my Nissan Rogue and I ve been pleased with it. He was very knowledgeable about the vehicle and explained everything to me. So if anyone is looking for a vehicle. Stop in to see them.

  Lindsay Johnson
a month ago
I would AVOID this dealership at all costs. We went there today with full intentions of purchasing a new car. When we walked in nobody greeted us. Then they rudely asked us "what do you need". I nicely replied we wanted to drive a rogue and pathfinder. They stared at us and then said "oh, well we close in 4 minutes". Welp you just lost a customer that was planning on spending three upwards of 45k

  Karen Roseman
3 months ago
First I want to say I have always had a great experience at the Matthews service in the past. The visit last week really upset me though. Over two hours for an oil change.... with an appointment. That's ridiculous. Only to find out that my paperwork was on the service persons desk while he went to pick up pizza for the whole crew. Unacceptable!

  Scott Oliver
5 months ago
It was perfect as always. I am always welcomed with a smile and they are glad to see me. Long standing relationship with Serafini and now Mathews. I am a Nissan nut, and will always buy with this dealership. I am treated like a friend and family. My service providers are second to none. Always have my best interest at HEART.

  Becky Kruczkowski
3 weeks ago
Matthews Nissan has been great for servicing my Rogue. Matt was very courteous and not aggressive or pushy in trying to add services to my visit. It is a pleasure doing business with them.

  Connie Tarrien
a month ago
Shawn Sprague was amazing. He went above and beyond keeping us informed every step of the way. Explaining the process and the car overall. Will defiantly recommend 100% to everyone looking for a car.

  Mackenzie Barker
5 months ago
I had a great experience with Matthew s Nissan and, more specifically, my salesman Justin. He was on top of my lease and was always ready to answer my questions or concerns throughout the process. We test drove the car together and he was super knowledgeable about the car, which made my pickup easy and quick. One thing that really stood out to me was his honesty: he never came off as pushy or just trying to make a sale. He genuinely wanted me in a car I liked and could afford. I will definitely return to this dealership when my lease is up and continue to work with them because of how great Justin was. And I LOVE my new Nissan Rogue!!

  Hayley&Ty Panella
4 months ago
We had an amazing experience working with Justin Blunt to get our newest Nissan lease. Justin went above and beyond to answer all of our questions, made the process so quick and smooth, and we were able to walk out with our new car the same day. Highly recommend this place for car needs!

  Barbara Parker
5 months ago
OK, folks I may have had the best salesmen ever!!! Let me tell you I am a crazy old lady who has purchased more vehicles than you would ever believe. I always purchased a new one every 2 years--never had over 40,000 miles on any--AND I never had a salesman like Paul Whitfield!!! Absolutely the BEST---- Knowledgeable, polite, patient, good looking ( yes ,I can still notice )!!The sales manager was also very pleasant. Ask for Paul and tell your friends-you will not go wrong with this salesman!!! Thank you Paul.

  Craig Colas
a week ago
The service department went above and beyond to provide satisfaction to us when we had a serious tire problem. They care about their customers and consistently strive to do an excellent job.

  Kenneth West
2 weeks ago
Helped my niece purchase a used Nissan rogue here. Salesman friendly, purchase made easy with competitive pricing. Overall happy.

  Scott Hall
a week ago
Our salesman Gary did a great job guiding us into the vehicle we wanted. I would highly recommend Matthew s Nissan

  Zenaida Rosario
4 months ago
Everyone was very friendly. Wait area very nicely kept. Only complaint is that I had received a coupon to get the Cabin air filter changed for free and I did not know it had expired I wish they would had honored it.

  Tamer Maria
a month ago
I was greeted with Matt and Tanya, they were very professional and knowledgeable. They took care of my truck and I am very happy with the service.

  Reshef Rosenthal
3 months ago
Gary Van Patten has always treated me and my friends with the best of politeness, dignity and respect. He answers my questions fully and educates me on the latest car features. If I don t understand something about my car, I know that I can call Gary and he is extremely helpful.

  Mr. Fixitup
3 months ago
Have both a Nissan and Mitsubishi and usually the service is top notch. A simple State inspection with less than 8500K on the Nissan. 1 hour for the inspection and ANOTHER hour just to get the keys back and the paperwork while I watched my truck sit outside. NOT GOOD!

  Megan Vanvolkinburg
2 weeks ago
Everyone is so friendly and knowledgeable. Even the shuttle driver. They go out of their way to serve and make you feel important. Always happy to get my car worked on.

  Amanda Berry
2 months ago
Shawn Sprague, my salesman, was fantastic. Knew everything about the car and took the time to show me everything until I was comfortable. It took a bit of unnecessary back-and-forth in terms of trade-in and price, but it all worked out in the end.