Quality Auto Body Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tiffany Taylor
3 months ago
My husband and I couldn t be happier with the body work done by quality on our 23 Durango. From the very beginning, the girls in the office were great and handled all paper work with the insurance company. The body work was excellent, everything lines up nicely, all OEM parts. Not only was the work excellent but I got my car back completely detailed inside and out. Show room quality. Highly recommend!! We are extremely happy over all. Exceptional work!

  Karin Howe
a week ago
Can't believe after all the years we have taken our Vehicles to quality.... I call because my car won't start... I live in village. Turns out it needed a jump... they charged me ..$130.00 to start my car... not that I wanted them to come for free but $130.00

  J Baron
a year ago
Highly recommended!! I had the unfortunate experience to have a tag tire blowout today. We were able to get Michael Biggs Jr. to come out and change the tire on the NYS thruway. John showed up within 45 minutes and had the tire changed, and the spare aired up in 25 minutes. Excellent service!! Thanks again, John!!

  Tammy Stewart
9 months ago
I had a flat tire on the Thruway. On our way to Legoland. The kids were devastated. This guy showed up told all the kids that they were going to be OK. He was going to get them to Legoland talk to them the whole time he was fixing the tire. Literally went above and beyond. I cannot say thank you enough.

  Anthony Alvarez
3 months ago
Horrible service and unfair practices of business had a truck break down, tow guy came out didn't tow or bring anything needed nor requested and charged $758 for absolutely nothing truck just needed fuel tow guy hooked truck and unhooked truck did not move an inch and we were charged that disgrace tow guy was very nasty as well beware!!!!

  Adrian
9 months ago
It's too much car and they don't do leisure, it's plans or anything. I asked them to leave the car somewhere else and they refused. They take advantage of the need and a very bad experience with them. They think we're rich and we're not because of them. every time from bad to worse I hope that sometime they go through the same needs and know how it feels in conclusion I do not recommend this business they are too high prices and poor quality of work

  Linda Muller
7 months ago
Honest, reliable, experienced, fantastic work. If you want your repair done right the first time use Quality Auto Body. Michael and Johnny are the best.

  Lindsey B
a year ago
They were nice until they weren t. The one owner John is rude and arrogant. Mike was nice until his brother got involved. My car was rushed and I found flaws in their work. They have serious issues with getting constructive criticism. It all started after I found some odd substance on the interior aluminum door trim. To be fair I wasn t sure what it was because it looked like dried glue on my car. I didn t see it before bringing it to them. I did not blame them, but simply questioned what it was. John took it upon himself to point out that I was a female and had to educate me that it was rust. I was and still am fully aware that aluminum develops corrosion, but it looked different than that. I wish I had taken the time to educate him that aluminum does not rust, but what do I know being a female with a minor in chemistry? Haha! I came to terms that it was most likely due to age and the fact we live in the northeast. The other issue found was the moldings that were clearly removed to paint the car were not properly replaced. I presented my concerns in a polite calm manner and ended up getting verbally assaulted by John. John literally screamed at me and continued to call me names after I asked him multiple times to stop yelling at me in a calm manner.I gave two stars because they did replace a light bulb and gave me touch up paint that I did not ask them to do. I was originally really happy with my car, but when I took a closer look I found areas in which they obviously rushed. I completely understand that every industry is completely overwhelmed and behind, but there s no excuses for lack of professionalism and rudeness. I ve never in my life have been verbally assaulted in such a way by any business and with any transaction.Pretty disappointed after reading all the positive reviews. Perhaps the COVID era got the best of this business and broke them or my car was unfortunately a small percentage of rushed jobs and was not cared for in the same manor as others. Before today, I actually considered bringing my second car to have some touch ups done because their paint is top notch. I wish I could go back and give them a second chance because the shop is super clean and has positive reviews, but John truly ruined that opportunity.

  Thomas Duggan
a year ago
I had my 1981 corvette painted in a two tone color, ford blue on top of Chevy gray and pinstriped then. There was also three clear coats applied. 40 years later the car looks like they painted it last week!!! No BS no cracks in clear totally beautiful as the day it left there ! I would recommend this body shop to everyone. The reason I chose them was because of the way all of their tow trucks were painted back then. All beautiful!Service: Painting

  Grant Miller
2 years ago
Brought my car to Quality to repair deer strike damage to my hood and front grill. John was thorough with explaining what needed to be repaired, how the process with the insurance company would play out, how long it would take to repair vehicle. I picked up My car this afternoon and it looks brand new. It was thoroughly cleaned both inside and out. Excellent job by Quality, as usual.

  Brad Ewing
a year ago
These guys are the best, they repaired my 2018 Hyundai bumper. They repaired it with all new parts and it looks better than new. Excellent quality and super nice customer service! Thank you Mike and John! I m so happy to have found you.

  John Flanagan
5 years ago
Just completed an absolutely flawless experience with Michael Bigg Quality Auto. They started with a very thorough education on what I could expect, led me through the entire process and completed a perfect restoration after being rear ended at a traffic light. The entire staff was friendly, courteous, professional and went out of their way to make sure everything went smoothly. They even detailed my truck inside and out when finished. I m not one to write reviews but dealing with Quality Auto forced my hand. Couldn t be happier with their service.

  Stephen Smith
9 months ago
My truck looked like new when I picked it . Besides the body work that was suppose to be done they went beyond by buffing my dull headlights cleaned the inside of the truck I was impressed

  Drake Di Bella
a month ago
Can t say enough good things about my experience with the owner and this company.

  Rich Herman
a year ago
My car was towed there after an accident. Unfortunately, there was so much damage to the undercarriage that the insurance company opted not to fix it. However, the folks there were very courteous and nice and helped me through the process

  Nicole R
5 years ago
HIGHLY RECOMMEND! So happy with the work performed here, above my expectations. John is so helpful and cares about the quality of the work and parts. They replaced all my damaged parts with approved Subaru parts, no aftermarket. Even washed my car for me

  yarenis marin
a year ago
I had to get my car towed. They charged me almost $2,000!!!!! Theyre prices are unreasonable. The owner was rude and arrogant. They are racist and scammers!

  A B
8 months ago
The owner of this business, Mike, is rude and does not have any people skills. I cannot attest to the quality of their work, but I went in there for a price for a tow. He quoted me a price twice of what it should cost (and, in fact, what I ultimately paid from a competitor), and when I said it "seemed rather high" he walked away from me. So aside from rude, I will also say overpriced.

  Anita Horne
a year ago
I didnt have allot of damage so i had my car back in 4 days. I got my car back looking better than when i bought it. My car was spotless. Excellent work as always.

  Joseph Condomitti
3 years ago
They exceeded my expectations with the repair job. My door needed to be replaced and the new one looks identical to the old one. Paint job was identical. Also, they cleaned the inside and outside of my car which I was not expecting. I highly recommend using them.

  Susan Z
a year ago
Literally charged $1500 to tow my car . Charged $100 for tape ?? Like seriously isn t that $5 at the store , must be some premium tape. Random yard fee and admin fee totaling $400 . SCAMMERS

  Jenny
3 years ago
I will recommend this company to anyone. I was treated like a queen. Just really awesome - professional - very helpful - open communication and even better an awesome job done to my car. The office was great John was awesome. Thank you very much making me feel at home.

  Debi Aflalo
9 years ago
Incredible job on my 2014 jeep. The entire driver's side was wiped out in an accident, they repaired and painted it, looks brand new. My jeep is silver which is a difficult color to match. You cannot tell it was ever in an accident. Took my car when they promised and it was completed when promised. They took the time to make sure I was happy with the job they did. I would highly recommend Quality Auto Body!!

  Doreen Morstatt
5 years ago
Absolutely the best! Everyone was extremely helpful and friendly through the whole process! I couldn't be happier with the work that was done on my car! I highly recommend Mike and his team for any work that may be needed on any vehicle!

  Rob Wallace
10 years ago
Managers are rude and not helpful. I was duped by the tow truck driver who told me that they do great work and would squash the deductible. Wasn't the case... Overall, never EVER going back to this shop. Once your car is there, they have you and they know that and even worse, treat you like that.

  June N
10 years ago
Had my car towed a long distance from Quality. Driver was friendly and seemed to like his job..rare these days. He did nothing but praise all parts of the business. Truck was clean and said nothing but clean in all parts of the business is accepted. Considering using the auto body service because of this.

  ricardo howell
7 years ago
A tree fell and hit the side of my car while driving on the highway so I drove the car in to these guys to get an estimate.They said they cannot help me with getting an estimate because I will be filing a claim against D.O.T. for the damages (of course I am/who wouldn't).I was so shocked."Autobody shop", I am thinking your job is restoration of cosmetic damages like scratches and dents. Not who is paying for the damages.Not how you treat a customer or do business.Definitely 1 star.

  Mary Ann Carter
2 years ago
Excellent service! Highly recommended and professional! Johnny, Michelle and Michael are the absolute BEST! I always do and will highly recommend Quality Auto Body! Thank you so much!!

  David Sawransky
9 years ago
We have many vehicles and trucks on the road all over. Every time we have ever called, we were given respect and our employees in the trucks were also treated pleasantly. They understand that we were having a bad day when these things happen and Qualty employees made it better.David S.

  keni D
7 years ago
Attention to detail a true passion for their work my car looks better than the day I got it I'm 100% �10 satisfied on the quality of work, care, and time that has been put into my car it was treated as if it was their own and I'm truly thankful. I highly recommend quality auto body .