Alan Byer Foreign Auto
4.7 (136)
5622 Horatio St, Utica, NY 13502
(315) 798-8600
alanbyerforeignauto.com
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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Carla Crowley
a month ago
Love my Volvo and had a great experience at Alan Byer s in Utica NY. Dave Blom was very helpful and extremely professional. Also thanks to Jacqueline Rutter for pointing me in the right direction. Very seamless transaction and could not be happier.
Victoria Treadwell
3 months ago
I found Alan Byer a few years ago, when my 2005 s60 needed maintenance and my local body shop refused to do maintenance on it.The customer service is exceptional here. I leased a newer Volvo from them, and in the end bought it. I love my car!I drive over an hour to have them take care the regular maintenance. Yes, there is a dealership in Albany, but Alan Byer always has a spare car for me to drive, and can get me in on a timely manner.Friendly staff and the quality of work they do, is so worth the miles and time it takes to come to them. They will treat you like family.
Anthony De Souza
6 months ago
High quality vehicles, very clean. Dealers were friendly and very helpful. Laid back with no pressure. They can also have cars transported from their Syracuse office for you to test drive.
Marvin Menjivar
a month ago
Top tier service here. Always have my cars serviced here. Mike always attentive with service and the cars run as smooth as butter thanks to the great service and work they perform here. Definitely recommend if you are trying to service your Volvo or any foreign car you may own.
Matthew Duda
a month ago
We had a fantastic experience purchasing a 2021 XC90 from Alex. He went out of his way to make sure all of our questions were answered and we were selecting the right vehicle for us. The service dept had our certified Volvo feeling like it was brand new when we drove off the lot. Thanks Alex, Dave and Mike!
Abraham Barahmeh
9 months ago
I recently purchased a 2017 Volvo v60 Cross Country. I am extremely please with the purchase. Dave is an honest sales man who focuses on customer satisfaction. What sold me on the car was not only that it was what I was looking for. But Dave allowed me to take it on multiple test drives and attended any unforeseen problems that came with the car. The vehicle had 77k miles on it at time of purchase. Dave made sure to follow up with me after the sale to see if there were any problems with the car. Naturally there were 2 small things that came up. But he backed up his sale by having them attended to for no additional charge. Michael who I believe is the service writer, was able to get me scheduled even with my busy schedule. Lastly the atmosphere at Alan Beyer is that of customer appreciation. This is why I now fully understand why they have many repeat buyers!Thank you Dave and Michael!!!
Edmond Gurdo
2 months ago
Not your typical car dealer. Excellent experience throughout. Dave G was great. He got me a great interest rate and went above and beyond to insure vehicle received all service and any parts needed. Kept his word on everything . It's worth giving these folks a shot!
Marsha Raymond
2 months ago
I can't say enough about Alex and Dave. Not once did I feel pressured, which is very important to me. There was one little issued and it was dealt very professionally. I would recommend buying from both Alex and Dave. They will even give you recommendations for great restaurants! Thanks guys!
Stephen Fontes
5 months ago
Jason and his team are outstanding! I was on business in Utica and needed help with my car so I could drive home. Jason had a fully booked schedule, but bent over backwards to help me and I ll never forget his words, that s why we re here ! The epitome of exceeding expectations!!
Emily Brooke
8 months ago
Most friendly, helpful and stress free car buying experience I have ever had!! David B. In the Utica NY location made this the most pleasant and smooth purchase! He went above and beyond to help with everything from the test drive, through the loan process and the dreaded DMV paperwork. We definitely recommend Alan Byer for anyone who is new to car buying!! Quality cars.. good service great experience!
Cathi Iannone
11 months ago
Brought in my Volvo XC90 with a code issue that other auto shops seemed to scratch their heads in question. They were able to diagnose the source pretty quickly and had me back in my vehicle the very next day. The estimate was reasonable and putting me in a loaner vehicle during my repair was another convenience that added to the seamless experience. Mike and Jason were great to deal with, too!
Christopher Kallies
9 months ago
I had several issues with my Audi, including a snapped-off lug bolt (a pain to fix). Mike S. from the Utica service department was awesome, fixed 3 separate issues with my car, kept me up to date the whole time, and the cost were very reasonable. Best of all, I just walked in and did even schedule this work...and he still got everything fixed within 24 hours (including ordering and installing 4 new tires). 5 stars, will be back to this service department (and Mike) for SURE.
Stacy Alamond
5 years ago
I highly recommend purchasing your next vehicle from Pete at Alan Byer Foreign Auto in Utica. I have never before had such an easy and pleasant car-buying experience. He was fair, easy-going, and honest! I am so excited about my purchase. Don't bother going anywhere else.
Kim Keenan
9 months ago
Jason Narolis in the Service Dept is the best! He was informative, helpful and extremely polite. AND they had my car done (front and rear brakes, oil, change, etc) in less than 3 hours! A pleasure to do business with!
Angela Alcaraz
9 months ago
My Volvo S80 is a 2008 that I bought new from Alan Byer, and have serviced it for the last 15 years exclusively in Utica. I can t say enough about how pleased i am with the expertise, professionalism & service; especially Jason, who has been with me all these years & taken his time to explain and help in so many ways. I appreciate the team from all the workers, and I thank them from my heart. Keep up the great work!Angela Spinelli-AlcarazRome, NY Volvo for life.
Erica Zalatan
a year ago
the workers at Alan Beyer have been taking care of my Volvos for over a decade now. Some of my family also owns Volvos and take their cars solely to Alan Beyer. They are the only ones we trust to get the job done the right way and in a timely fashion. They are always incredibly professional and very helpful and will do everything they can to get you in and out in the same day without sacrificing quality of work. I really appreciate these guys and all of the work they do. I recommend them even if you don t have a Volvo!
Marlo Parrotta
7 months ago
The entire staff was so helpful. Best experience buying a car. Thank you so much for making this process so easy. Would definitely recommend to my family and friends
Lori O'Neil
a year ago
Just started our road trip and our Volvo s check engine light went on Jason and his staff were super checking things out and addressing the concern. I even had a cuppa coffee while we waited! Very kind courteous staff.
Ginnymama OG
5 years ago
I purchased a used Volvo and fortunately this dealership was able to offer the Volvo extended warranty. The gentlemen at this establishment did a nice job taking care of me and I am not an easy person to please. They were patient and professional. They were also readily available by text, email, and phone. Most importantly, they delivered on their promises.When I picked up my vehicle, they took the time to demonstrate the functions of the car. My car was beautifully cleaned too!Overall, I would definitely recommend this seller. Save your money and buy a used car with more options.
R
3 years ago
Jodee at Alan Byer exceeded our expectations. She made our car buying experience amazing from over 50 miles away. She arranged for the car to come to Syracuse within 24 hours. Her communication and customer service skills are better than any dealership in the area. The honesty and transparency with the vehicle allowed my family to be in a near new, safe, and beautiful vehicle. You can t go wrong with Jodee! Ask for her!
Melanie M
2 years ago
Ok so buying a car is very overwhelming as I was looking online. I had so many phone calls and random offers . But I came across a car i really wanted and it was here . I had the best experience with Dave and Jodee wow what a team . Dave is amazing at what he does kind and very informative he works with you on the best financing for your vehicle . Jodee was wonderful as well . I highly recommend as they are not pushy they listen to you and I could not be happier . Also they communicate well and always answered the phone when I called . Thank you for making my car buying experience wonderful ! I will definitely return here . Thank you !!!! oh I forgot the lady I spoke with I. Syracuse was also amazing they brought my car from Syracuse to Utica for me . Thank you ! Very Happy with my purchase !!
Sarita Jensen
a year ago
I was stranded 1 1/2 hours away from home on my way to visit a friend. I was towed to Alan Byer s who so graciously helped me. They have a comfortable waiting room where they kept me updated on the status of my car. Thank you so much for rescuing me!
D W
5 years ago
Best car purchase experience I ve ever had. The GM, Peter, went above and beyond, keeping the dealership open late to accommodate my work schedule, took my trade and gave me a loaner car for a long weekend to drive from Utica NY to Boston and back to upstate while they prepped the car and certified it, then he drove 90 miles to deliver it to me in Albany NY. All that and a fair price on a great car. Followed up after to check in/see if I had questions etc. just unbelievable to get that kind of customer first treatment all down the line.
Tony Christian
3 months ago
They were awesome. I was from out of state and they made it fast
Mallory
a year ago
Friendly staff and fast service. I can always trust the service advice and the scope of work is fully explained. I don t even drive a Volvo but prefer to have my service work done here!
Nick Mecca
6 years ago
Recently bought a Kia Optima from here. I was extremely pleased with the service I received from Peter. He was very accommodating and patient, as I had some loose ends to tie up first from a previous accident. His attention to detail and customer first attitude was a big was crucial throughout this process. He got me a great deal and made my first car buying experience an extremely easy one.
Hailey Paddock
6 years ago
I just purchased a used car from Alan Byer and they were absolutely amazing. Pete was so nice, straightforward, and I didnt feel like I was getting ripped off at all. The customer service was fantastic. The prices were the best I found anywhere. I am in love with my car. In such a great condition and for such a great price. I would recommend anyone to buy a car from Pete!
Pirate Morgan
a year ago
I was hell bent that our VW needed media blasting intake valve cleaning as it was exhibiting all the classic symptoms. They had their "Vee Dub guy" look at it and he suggested one part for now as the engine we have isn't as prone to carbon build up. It ended up working, saving me hundreds of dollars. They could have oversold service, and they didn't. Find that kind of integrity these days, hard pressed sadly.
Katie Staab
4 years ago
I had an great experience at this dealership dealing with Bob Narracci. I went there owing ALOT on my trade and looking for an older 2011 Volvo SUV. Because the Volvo was older it wasn t going to help me financially with what I needed. He went out of his way to suggest a different vehicle and explained how it would help me not have a ridiculous payment and how the bank could do more. He was kind patient and not pushy at all. During this time I checked out other cars at a dealer right up the road and that sales man was a complete jerk. They also tried to show me a car that had front end damage!!! Why would you do that?!? After weighing all my options the option Bob had helped me with worked out the best I picked up my new car yesterday and I LOVE IT!!! If it wasn t for him I might have got a car that would have been not good for me and cost me way more money!!! I HIGHLY RECOMMEND GOING TO SEE BOB!!!!
Debbie Parker
4 years ago
Very happy with the service I received. Rob was very patient and helpful. Rob made buying experience easy and not once did I ever feel that I was being pushed or pressured like other dealships I've been too. Thanks for an easy and positive experience buying a new car after being in a bad car accident.