Jack McNerney Chevrolet

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bill Cifaratta
a month ago
I had an issue that I believe should have been taken care of before I took delivery of the truck. The service rep advised they would be willing to pay half of the cost of repair. I discussed this with Matt McNerney and explained why I believed the dealership should pay for the entire repair. Matt spoke with the Dealer and he address to have convinced the dealership pay for the entire repair. Good customer service.

  Randy Foster
a month ago
I must say, this is a WAY better experience than I had with Royal chevrolet in Cortland. After buying the new/used 2019 RST vehicle from them, I had the transmission slamming in every gear. They couldn't get me in for 2 weeks because they didn't have a loaner. I only had the vehicle 6 months. I was so angry everyday driving it to work because I had no other wheels.McNerney Chevrolet is my go to now especially after I saw Royal had sold a stolen vehicle a couple of months ago..Thanks for the repairs.

  Tim Baker
a week ago
Drivers seat was starting to tear. Dealership looked at it, ordered a new cover and replaced it in a day once it was in. It was quick and the new seat cover looks great.

  Kathleen Quinlan
5 months ago
Greeted when I dropped vehicle off by Shane in the service department.I waited while my vehicle was serviced. Pleasant waiting room, with coffee if wanted.There is plenty of seating, with reading material or tv. Car was serviced in a reasonable time,and as I lease my vehicle, the service was covered. All in all, a pleasant experience.

  Pamela Maroney
5 months ago
Mark McNerney was the best salesperson I have ever had. (I am 71years old and have bought many cars!). He was easy to talk with, understood my needs and I thoroughly enjoyed my experience.

  Kenneth Copps
5 months ago
My in-laws have bought their vehicles exclusively at McNerney s for decades; this was my first time buying there, and now I see why. I won t shop anywhere else now! The whole process was easy and thorough, they answered all my questions, and they made the car-buying process fun.

  Debi Houser
5 months ago
JMC always does a great job taking care of my car. The interior detail I had done this time around was superb. The only time my car looked better was when it was new!

  Sondra Cox
a month ago
Service there is always great. Everyone is so friendly and helpful. The work they do is always great.

  Jim hall
6 months ago
Mark was knowledgeable and helpful. He knew his product and found the car I wanted quickly. Price was competitive so I am very pleased overall. Job well done. Bravo .

  John Phillips
7 months ago
Saturday, I was all over the Southern Teir, stopping and starting all day and the truck never missed a beat. Got up Sunday morning, my truck wouldn't start. Charged the battery, truck took right off. Half hour later, nothing/dead. As soon as I got it going again I took off to Tully. Got to Jack McNerney's around 8:15am, no appointment no nothing. The service manager did not hesitate, and took my truck right in for some tests. After about an hour, found the issue, and explained what needed to be done. They had my truck all finished within the next hour.Debbie at the service desk helped me with using my Chevy points, and cut my bill in have of what the estimate was, can't thank her enough!Talk about customer service!Thank you both for all you did and being so understanding and professional....... These places are hard to find. Thanks again.

  robert bucktooth
4 weeks ago
Best place to buy a car sales guy went outta the way to make Everything work out for me

  Sophia B. Darling
a month ago
Great experience. Very attentive and thorough.Thank you!

  Adam McDevitt
8 months ago
I was up visiting family from GA on leave and my car broke down. Thanks to them my car was fixed fast and I even got a military discount. I ve worked in dealerships before the military and I can undoubtedly say there customer service is by far the best in the biz.

  Nicole Rice
11 months ago
Brian Crawford treats us great! He gets what we need and takes care of everything so we can love owning our Tahoe even more. Everyone is nice on the phone too. A pleasure to work with you guys.

  Chris Beaudoin
2 weeks ago
Always quick to get the job done and keeps in touch along the way.

  Art Western
6 months ago
Very nice person to deal with. Was a great experience. Thank you for your prompt attention to my vehicle.

  Ashley Ryfun
3 months ago
My favorite part is EVERYONE is friendly!!! Service is done in a timely and efficient manner!! Thank you!!

  Leo Castiglione
a year ago
After I totalled my Traverse I found the exact same vehicle I was looking for searching online. I was desperate to get something quickly. Had to drive 2 1/2 hours so did everything on the phone. It was a perfect transaction. I was there for less than an hour and was very pleased with how smoothly everything went. Thank you.

  Travis Funk
9 months ago
I highly recommend doing business with Mark McNerney, he's very attentive and does his best for his customers. This is my 2nd purchase there and look forward to the 3rd. All around a great experience

  joan andersen
9 months ago
The service department was wonderful. Appointment was made kept and work done well and promptly! People were polite and professional.

  Lisa
10 months ago
Very friendly..very accommodating...called and explained recall...and told me of 2nd recall...and was willing to do oil change while they had my car .....willing to pick car up from my work and bring it back (Lucky to work so close...but still very nice they can do this)

  Sean Horton
6 months ago
Everyone at the service department is very nice and easy to deal with. It s also very easy to get an appointment there, which is appreciated!

  Robert Duncan
8 months ago
My son and his family had a breakdown on rt 81, Tully. The folks at McNearney Chevrolet got them up and on the road again in a couple of hours. Five stars is not enough!

  Daniel Narsasian
2 months ago
Best dealership I have ever done business with !!

  Maggs Bee
a year ago
John was very accommodating taking care of my recall for my Chevy. And the service was very prompt. Got my car back the same day! I can't thank them enough.

  Chuck Ladd
a year ago
Had my truck in for a recall and inspection. Was notified that it wouldn't pass due to wiper blades and license plate bulb harness corrosion. Denied repair and took it to my regular mechanic. He found a bulb broken in the socket and stated the harness wasnt corroded and was still in very good condition. I'd say your tech was too lazy to replace the bulb. My mechanic also stated he had to look very closely to see a 1/4" tear at the very tip of the wiper blade. Both blades were working perfectly. This is the number 1 reason that I dont take my vehicles to a dealership for repairs! If i cant trust you enough to do the little things honestly, then im a fool to bring it to you for anything else!. Dealerships give THEMSELVES bad names in this industry.

  Justin Sallis
a month ago
Everyone was helpful and made the transactions easy.

  Annette Warren
a year ago
5 stars for McNerney Chevorlet! When my check engine light stayed on, they didn't hesitate to take my car in asap; and as always, the problem was diagnosed and fixed. I'm always confident my vehicle is in the best shape possible when I drive off the lot. Steve Real is always so helpful, I so appreciate his attentiveness. Thanks so much to all!

  David Seeley
3 years ago
The service department is always spotlessly clean and the staff is friendly and courteous. They were prompt and the service was done in a reasonable time frame. I was advised that a service of the brakes was advisable to extend or at least make the most of the life of the brake system. While I could have done the job myself I opted to leave it to the professionals.I also enjoyed the music that was being aired in the waiting area.

  Ed Riskosky
5 months ago
Second time that oil spilled on engine under hood on various engine parts during oil change.