The Tire Warehouse

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ira Whitman
3 months ago
Tire Warehouse had been our go-to place for car repairs for years. Most recently, we were in for extensive brake and suspension work.When we picked up the car, it obviously had not been test-driven; there were still brake and steering problems.We picked it up again the next day, and the same problems were still there.The third round of repair was performed at no charge, and the car seems to be fine now.Certainly, this hasn't been an excellent experience, but they made good, finally. We'll go back.

  Tim MacEachron
a year ago
Got myself some tires today, fast friendly service, definitely recommend it, bill is awesome and is very knowledgeable in his craft , he'll help you with anything you need, keep up the good work

  F Cortina
2 months ago
Quick in and out service . Pleasant experience getting a tire plugged , some big shops frown on this device when they sell new tires .. These guys took care of me quickly and got me on my way! Will definitely use again soon.

  S
3 days ago
This is a great place to get tires in Troy..the people are professional & friendly. I appreciate the timely service & helpful advice!

  Gigi S
5 months ago
These guys are always amazing. Matt, Bill and Ariel have helped me out MANY times just in the last year and even hooked my kiddo up with some old tires for the obstacle course in our backyard. They re my go to and their waiting room even has stuff to keep kids entertained!

  Andrew Cooper
a month ago
Good enough shop for tires and routine maintenance, but seems like their scheduling process changes every time I have gone there. They do or don't make appointments ahead of time, or first come first serve and then you make an appointment when you get there for later...

  Christie Kovalevich
7 months ago
Super helpful, fast, kind service and best prices around. I was searching everywhere for a tire for my car. 4 places the wait was 2.5 hours, 2 of these 4 places said my 1 tire would be over $200 and that's not including mounting or balancing.The Tire Warehouse got me in right away. Within 30 mins my tire was on my car and I was ready to go. Plus my tire cost me only $135 with mounting and balancing. Highly recommend going here first for all your tire needs.

  Kimberly Mazor
6 months ago
Have been a customer here for ~20 years. I trust their opinions and have never felt I was being swindled or oversold. I greatly appreciate their honest services.

  Suzan ESEN
5 months ago
Great and fast service. Also prices are very low compared to others. Thank you guys for dealing with my car perfectly and your great service.

  TOPRAK
6 months ago
When you go here, don't leave anything in your car. you may not see it when you come back. the business is good, but the employees need to take some ethics lessons

  Shaugne Templeton
3 years ago
Excellent prices, a little slow, but that's only because they're pretty busy most of the time, a good sign of a consistently on point shop. Steve and the rest of the crew are on point, if you leave unhappy, it's your own fault :-)

  Alex Walters
10 months ago
Had a great experience here today. Called in about tires in a size that no other garage in the area could have gotten for me this week, but they had one sent from their warehouse within hours. They threw the new tire on & had me out of there in under an hour, great customer service.

  Rachel McAllister
4 months ago
The service was very good they answered all my questions and they were busy and the wait was not long they work well together

  T B
9 months ago
Was highly recommended by a relative of the owner. I relayed that information and was still given subpar service. I m no mechanic but their actions kind of messed up my suspension. I d went in for an alignment and x2 new tires and left with an even worse alignment. No alignment done initially, I m sure the new tires had made the vehicle feel like they were pull hard to the right a bit more. On a sad note, come to find out my bushings and sway-bar links were on their last leg & this was the straw that broke the camels back. Immediate new sounds similar to grinding metal after my time at The Tire Warehouse; I d just gone and traded in the vehicle, no time to fuss. I hope The Tire Warehouse gets some better staff/ management. The young kid running the alignment machine needs a couple more years on oil changes and the owner needs to put chitchat aside and focus on good business, Especially when the work is so minimal.

  Jeff Puppolo
3 months ago
This garage is amazing.Best service from entire staff.Thanks for going there.

  Nicole Carknard
9 months ago
I would not recommend anybody give this business their money. I went to the tire warehouse back in April for a front end alignment. The car did seem to drive more straight when we left but 3 months down the line we couldn't help but to notice the front tires were wearing unevenly and now need to be replaced again. A second set of front tires in less than 4 months. My local shop that does not do alignments (why I went to the tire warehouse in the 1st place) took a look at it and said the car is visibly out of alignment. When I called the tire warehouse I was told that because the alignment happened over 30 days ago i will need to pay another $100 for them to perform an alignment a second time. I talked to other local shops and it appears the standard is 12 months, not the 30 days tire warehouse offers. My first mistake was taking my vehicle to the tirewarehouse, my second mistake was not asking about their warranties but one thing I will be sure to do is not make the mistake of purchasing tires from these crooks who refuse to take accountability for their services. 1 star because I dont have the option to put 0.

  Michael Wieland
6 years ago
Truck needed alignment, went down the road fine when done but, steering wheel was crooked. Called back they had excuses why the steering wheel was not straight, assured me everything was fine. Had just spent 1,000 on 4 tires and wanted to make sure they would not wear wrong. Brought it back, they worked on it more, when done, the steering wheel was crooked the other way. The counter guy said I needed new parts $795.00 to get steering wheel staight and "it could go any minute". Brought truck to another alignment shop to protect my tire investment. When he was done he said it appeared as if Tire Warehouse had not done much of anything and corrected some of their work as well as straightening the steering wheel for $ 81.00. Did not need parts to make wheel straight, "they are not skilled mechanics". Tire Warehouse charged me about the same (86.00). Went back yesterday to get refund, not happening, someone will call. No one called, I called them, spoke with Eric the manager. He apologized for the negative experience and said he would give me free alignment in future. Really never adreessed the three big issues, wheel not straight and counter dude wanted $795.00 to make wheel straight, plus the alignment was not right. If you need muffler bearings or headlight fluid I would highly recommend "The Tire Scarehouse". This place has a shady past and appears as if the future will be the same. Now that I have been there and done some homework, it was a bad choice and waste of money. Research up front. May the auto repair gods heal your misbehavior.

  Don Rugenstein
11 months ago
Went in for 2 new tires, they found the cause of them wearing so fast and corrected it. They definitely could have tried to upsell me on a couple other issues with the car and didn't and I really appreciated that. I know where I'm going the next time I need some work done. Thanks Bill!

  Dana Santiago
a year ago
These guys are awesome!!!We went to Adirondack tire first and were expecting them to be open as the website stated and they were leaving. Had a blown tire emergency and tire warehouse had us up and running in 45 minutes at an excellent price. They were pleasant, knowledgeable and accommodating.They saved the day!

  Tim Moran
a year ago
Excellent place! My mother had a flat tire. She needed to be on the road by 4:30 on a Friday. And Sam's club told us that they have a opening for us to bring in the car on Monday or Tuesday. Our choice lol! But when I called Tire Warehouse in Troy. I asked the guy do you have any openings? And he said just bring it down. That was awesome and worked out perfect. We were there for about an hour. But it was totally worth it

  Debbie Krimm
a year ago
ABSOLUTELY THE BEST. And we were driving through town from Columbus and route from OH to VT, and we got a notice that our tire was getting low on air, we realized we had run over a pile of nails at the recent rest stop . Everyone at the tire store was super accommodating and truthful about not needing a new tire but just patching so we can get back out on the road. We had seven nails that they had to remove and they patched them perfectly. My husband drives a big pick up truck w big wheels and I m sure it wasn t easy but they were so truthful and quick and easy to work with! So happy that we had our incident where we did. HIGHLY RECC TO ANYONE!!!! If we lived in town we would go there all the time!AND ps we ate lunch across the street at the adorable pub and had one of the best lunches ever! (Turkey Reuben, chowder, local beers). AND walk down the street to the yummy Italian bakery and got some treats for our trip! Everything was amazing mmm. Everyone in Troy is so sweet and nice and welcoming

  David Peter
2 years ago
I had a great experience. After driving over debris at 5 am in the dark in Boston I noticed a tire losing air. I was heading to our property in Troy and had to pump up the tire 3 times. The last pump up at the I 90 rest stop in NY I called and spoke to Bill. He said that my tires were in stock and he could install that day as soon as I arrived (Saturday). I dropped off the car walked to my destination and never missed a beat. Bill called in a couple hours, I paid and picked up the car. All good. Pleasant service from all the workers.

  ceeariah spring
4 years ago
Don t really leave reviews like that but I had to. Came out of work at 5 to a flat tire Called Them At 5:15 and asked could I stop in as I no they close at 6 and I work in Albany ! Got there at around 5:50 and they seen me immediately ! Took such good care of my car and discovered it was a nail in it in 5 minutes tops ! They had me and out and I was so pleased with the service. I will definitely be returning ! Great service. Super nice works and fast job Thank you again !!!!

  shelley steltz
4 years ago
I don't usually give 5 stars because I feel there's always room for improvement however these guys and women were great. My tire had to be ordered and it was there exactly when they said it would be. I was a walk-in and as busy as they were I was in and out in a respectable amount of time. Last but not least they were very professional and really nice and considerate. They deserve the 5 stars. Thanks guys.

  Steve Nordhauser
4 years ago
Bill is back! I was a steady, happy customer until a few years ago when the store management changed. It was amazing how quickly it went downhill. The old manager, Bill is back bringing his commitment to customer service, honest work, and good pricing. Other pluses are same day service, a great waiting area, and a half block walk to the Ale House for lunch while waiting.

  J. Johnson
3 years ago
Can t say enough great things about these guys! Amazing customer service, and prices! I walked in on a whim because I needed my exhaust looked at ASAP. They were able to accommodate me as a walk in and get me the best price for what I needed. Same day service. Highly recommend! Great quality of service. Will definitely be returning. Thanks again guys!

  Wade Johanns
6 years ago
The shop rate is a little high at $90. However they do good and consistent work. I have only had minor issues with things they have done. The worst thing was I had replaced one strut that was going bad and returned some months later to replace the remaining three. They "forgot" and replaced all four. When this was disputed, they claimed the recently replaced one was already bad and needed to be replaced as well. They didn't charge for the part but did for the labor.Tires are much cheaper than at the dealership, obviously. A synthetic oil and filter change is $70. Their service people are friendly and helpful when you need to make a lower cost decision. They also offer financing for six months with no interest. I have not used it but it seems like a good deal.

  Hieu Hoang
2 years ago
Curb rashed my tire a bit, and after some calling in the area, was recommended to come here. Staff was courteous and professional. I didn't have to get a new tire, after the employee explained the protection features on my tire. Very honest! Will be coming back once I need a new set of tires.

  Leland Bunting
9 years ago
Though they had the best price on the tires I was looking for, I have had a poor experience with this shop altogether. I came into the shop and was told it would be about an hour. Here I sit 2 1/2 hours late for work while I continue to wait for my car to be done. They tried to scare me into buying a brake job. When I told them it would be a couple of weeks before I could do it, I was told that I didn't have a couple of weeks. Reality, my brakes are fine. I have heard them try to scare every other customer who has been done before me into doing other work as well. I will never be back, that is if I ever leave.Update: So I got out of the shop 2hr 45min later. When I went to pay, I was charged for the rear brake replacement (which I didn't get). Fortunately I caught the mistake before I had paid. If I wouldn't have been paying attention, I would have got taken on that.

  James Robertson
2 years ago
My baby need to have Rims changed over so I had to put it in there , not to expensive