DeRubertis Auto Service & Sales

4.2 (68)

  386 5th Ave, Troy, NY 12182
  (518) 233-9531
  Claimed

Auto repair shop

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Emily Borghi
a month ago
They used to be good. Now they don't even answer their phone.

  Peter Morocco
4 months ago
Michael always gets me in when I need something fixed. Does a great job.

  Kenneth Hummel
a year ago
This place is where you want to be when something happens to your car. They are fair and affordable and family owned. They ve helped me in a bind at least 3 times already. The absolute best o. Repair and customer service and just Good people in general. I highly recommend itServices: Steering & suspension replacement, Auto exhaust system replacement, Wheel alignment, Brakes, Auto maintenanceServices: Steering & suspension replacement, Auto exhaust system replacement, Wheel alignment, Brakes, Auto maintenance

  Mike Dunning
7 years ago
This place is absolutely great. I took my car there for a water pump job, and when it came time to pay they told me the amount and it was about $24 over what i was quoted, which isnt too bad. But then when i left they called me and told me that they owe me money!! they admitted they made a mistake without me even saying anything! i went back and they gave me the difference and i went on my way. most places would have taken the money and ran, but these guys are honest people and do great work. Never taking my car anywhere else.

  Sara Akil
3 years ago
Micheal and crews have been very helpful past and present. They tow my commercial vehicles. He very polite with accidents I was involved in head on collision. Professional and personal have assisted me with my business Handle clients respect and consideration. They explained everything in detail and very informative statues of personal vehicles!!

  Charles Pompey
4 years ago
I was given great service the 3 times I went into the garage. There s a Troy Historian at the desk during the morning hours. 8:00 am appointment may turn out to be 8:15am but the high quality service makes it ok.

  Shantel Nichols
2 years ago
DONT NOT GO HERE! THEY OVER CHARGE YOU & RIP YOU OFF! THEY DIDNT EVEN CALL ME WITH AN ESTIMATE . MY CAR WAS THERE FOR A WEEK DIDNT GET ONE CALL SO I WENT IN ON MONDAY . THEY SAID JUST FIXED MY CAR & TOLD ME I HAD TO PAY 770 DOLLARS ! THEY DISNT EVEN ASK FOR MY PERMISSION TO FIX IT & THEY DIDNT EVEN PUT NEWPARTS IN ! THEY SAID IT WAS ALL FROM LABOR THEY HAD MY CAR FOR 2 WEEKS BUT IT WAS FIX A WEEK AGO. I TIRED TO TAKE IT WHEN IT WAS FIXED BUT THEY SAID THEY HAD TO PUT MY CAR BACK TOGETHER. AFTER I PAID THEM I DROVE MY CAR & IT DRIVES HORRIBLE NOW ! WHEN I TOLD THEM ITS DRIVING FUNNY HE SAID ITS DRIVING FINE FOR ME BUT DIDNT EVEN LOOK AT IT OR WANT TO HEAR ME OUT! I WILL NEVER GO HERE AGAIN!Service: Electrical repair

  Jason Satell
9 years ago
This is one of the worst experiences I've had in customer service in the past 15 years dealing with Auto mechanics.Michael DeRubertis Jr. makes false promises and had made me reschedule three times. Also, fabricated a story about mechanic having a "emergency" (2 times) so couldn't work on car.Finally did get my car in, it's supposed to be a hour 1/2 job, dropped it off at 1:30 and was told it will be ready in 2 to 3 hours. 6pm rolls around, shop is about to close and I haven't even heard from them.I had to borrow a car, drive there and find out they didn't even start on my car. 8pm rolls around, they didn't start on my car which shop is now closed but Mike (senior) did the night shift. I finally received my car at 11pm after calling over 10 times to their tow truck driver cause office wouldn't pick up my calls. And When I told Mike Senior that his son didn't even have the courtesy to let me know that my car wouldn't be ready on time or give me any updates, he said, "I want my f'ing money, and I don't care If you F'ing come back".So that's what I did, I paid him for his time and left a very dissatisfied customer. I hope this reaches to them and they change their practices and also sends a msg to customers to be cautious of believing them- or taking their word.I would NOT recommend servicing your car here.

  Gina Dixon
7 years ago
I'm PISSED...Went in to get my mom's struts fixed after being told one price and then being charged 157.00 more than what I was originally told. How do you do that to someone. I had to take it out of my rent money so I could pick up my mom's truck. I'm sick to my stomach over this!!!! They scammed us and I was in tears and freaking out and they didn't even care. I'm reporting them to the better business bureau.

  Karissa Bulger
7 years ago
Worst experience possible. The owner was previously arrested for scamming people out of their money and towing cars. He is incredibly rude and dishonest. They told us that if they towed the car and diagnosed and did the work on the car, the tow fee would be dropped. However, this was not the case. They refused to drop the fee.They stated it was the serpentine belt which was only a couple hundred dollars but then fabricated more issues.They then went into charging us 800 dollars for a new water pump, come to find out there was nothing wrong with the water pump. They then stated that we needed to pay them 3,000 dollars to put in a new head gasket or the car would be out of service within a week. We decided to take our business elsewhere as the car began to have more and more issues after they had touched it.Now going to a different mechanic and it is an issue of simply replacing the coolant tank which had nothing to do with a water pump or the head gasket.If this business was not a complete scam, then they do have potential.I would never recommend anyone to this business nor would I ever set foot back in that door. The owner should really rethink the company moral and ethic as well as his horrible, rude, condescending, scamming attitude.

  Ahmet Antal
2 years ago
I wouldn t go here for inspection. A kid probably 18 years old did an inspection on my car and while taking off the old sticker he cut into the panel. The easiest part was to take off a sticker lol.

  Mike DeRubertis
7 years ago
Ive been bringing my vehicles to this garage for 20 years and throughout those years i have NEVER been unsatisfied. It is quality work, quality pricing, and the employees are very kind, respectful people.

  Polo
8 months ago
Horrible service..they ignored my needs for car repair

  Barbara Vaughan
4 years ago
Thanks so much for towing my vehicle last night. I know you guys worked hard through the snow emergency and were tired, but still were there to help me. Thanks so much!

  Myke Steen
6 years ago
Mike DeRubertis owner of DeRubertis Auto is a very skilled Mechanic and I only bring my cars to him because I trust his judgement on what needs to be repaired or replaced.

  Jay
a year ago
Very good service and friendly. Thank you!

  John Archambault
6 years ago
Sure thing. Loved it. Always do. Very responsible. Hard. Working. And knowledgeable. no ..... Thank you. J. A.

  Darlene Chapple
2 years ago
Very pleasant ppl... 1st time going there & would go again...

  Ian
10 months ago
Always professional and fast turn around

  Stephanie rhoads
a year ago
The owners and workers are very nice and professional

  Candy johnson
4 years ago
Love these guys! Aleayd there to take care of my car. And my business with towing

  Jarred Parker
3 years ago
Best place around. Owner is extremely knowledgeable and customer oriented

  Vance Dane
2 years ago
Five stars..staff always met my expectations and then some.

  Jeff Whitesell
3 years ago
Mike is very knowledgeable and honest, the staff was very friendly and helpful.Service: ElectricalService: Electrical

  Chunae Cannon
8 years ago
My car is still in their shop after a month... they�like to keep giving you the run around.

  April Sanders
5 years ago
Quotes on price on phone when get there told different price from same person

  Cathy Wrobel
6 years ago
I've been going here for about 4 years. They've always done right by me.

  John Fredericks
11 months ago
Great troubleshooter. Fine repairs.

  Changa Whitehurst
3 years ago
Great place for oil changes and inspection stickers.

  Martin Owens
6 years ago
Honest. Great workmanship. Fair prices.

  Opening Hours

Monday 8 AM-5 PM
Tuesday 8 AM-5 PM
Wednesday 8 AM-5 PM
Thursday 8 AM-5 PM
Friday 8 AM-5 PM
Saturday Closed
Sunday Closed

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