Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christopher Cramer
4 weeks ago
Terrible repair job that seemed to be rushed due to them being busy. Not an excuse for terrible repairs. I have rust on a brand new fender, curled paint and scratches in a brand new bumper. Repairs were done less than 3 weeks ago. I already returned once because my car would not lock after initial repairs including a busted window regulator. Hopefully 3rd repair attempt is done right. Not happy.

  Kyaw Min Khant
a month ago
My car was sent to this workshop which referred from the insurance. But is almost 1 month I did not receive my car.I asked them many times they give me just reason not finished yet and due to accessories delay this is not a reason. It is a US product car so how is possible for get the accessories take time almost 1 month.Insurance rented car for just 1 month if over 1 month I have to pay rental fee much.So is better and I hope it will finish within 1 month.

  Craig Politowski
4 months ago
Took my daughter's car here after she hit a deer. The repairs to the body where fine. They fixed it. What they won't take responsibility for is the radio they broke. It was working before we took in. Got it back now it doesn't work. They won't do anything about it. If i could give negative stars i would. AVOID AT ALL COST. GO SOMEWHERE ELSE.Update: 12/19I have increased the rating from 1 to 3. After leaving this review and a negative survey I received after my repairs. I was contacted by the store and they agreed to look at the radio again. This time they were able to get the radio working as it was before. I still cannot go higher than this as what it took me to having to leave multi negative reviews to get them to fix the issue.

  Mommiana Carrillo
2 months ago
DO NOT GO HERE. Went to Gerber after being referred over by my insurance. They replaced my radiator. Car started to overheat and was told it was an issue with the fan. They fixed the issue on 11/1 and car overheated again less than 2 weeks later. They then told me they have to replace the fan on the BRAND NEW RADIATOR. They replaced it and surprise our head gasket blew. Spoke to the person who my husband was dealing with and she tried to pretend she didn t have any knowledge of work being done on 11/1. But the admitted on the recording that she did. They feel they are not responsible for it even through head gaskets blowing is often a direct result of a radiator overheating. Now I have to sue them for the work they were already paid to do. Save your time, money and frustration.

  Juan Gonzalez
5 months ago
I must say that Gerber Collision and Glass redeemed themselves when they called me to make amends regarding my car's repairs. They offered to either have Geico pay for the window motor or pay for it from their pocket. I was not expecting that at all after my last review. I took my car to their shop and they installed the window motor and my car is as good as new. Gerber manager Paul worked with me and my car repairs were pretty smooth.Thank Paul and thank you, Gerber.

  Justin Kuhn
3 years ago
Do not take your car to Gerber. I waited awhile to make this review because I wanted to turn my lease in first to make sure I didn't have MORE problems. I had someone back into the front of my car during the winter, and I had it towed to Gerber (it was Carruba at the time). Everything seemed to be going smoothly and I went to pick up my car. I didn't give it a super thorough look over when I picked it up, but I did notice they left the antenna unplugged and stored on the dash, but I shrugged it off and just screwed it back on. So spring time comes around and I notice the A/C isn't working, so I plan to go there and see if it was due to the accident. But before I get around to going there, I was rear ended pretty badly, so I figure I'll have it brought to them again. While doing my walk around with their advisor Melanie, I inform her that I also had an issue with my A/C, and ask if they can look at that while they're fixing the rear. She says sure thing and writes it down as a post-repair concern. Couple weeks pass, I go to pick up the car, and ask if the AC was fixed. Ashley at the front desk appeared confused and tried to look up the file, and ends up blaming Melanie for not inputting the info correctly, and tells me I have to come back yet again on Monday. I show back up on Monday, wait 1 1/2 hours for them to check it out, and they come out saying that there shouldn't be any problems because the accident was in the rear. So the girl didn't inform them that it was a prior accident! They tell me to go to dealer instead. Ok fine. Well I got home and I wanted to check under the hood to see for myself. Then I noticed that there was a huge smudge of dirt under the clear coat on my hood. So I AGAIN take it back to have looked at. Again I'm sitting there for hours, and they just hand me the keys saying it's all set. I go look at it and it still looks absolutely terrible, and I start to notice these dust nibs ALL OVER the car. Almost every panel they painted had them. But it was too late in the day because they took forever, that the production manager was gone, so I had to bring it back AGAIN the next day. So now I'm dealing with Colton, who is one of the managers. I tell him how inconvenient everything has been between the paint and the A/C. He is the first person there to actually apologize about the issues. So I get a rental car, and later that day, Colton calls and tells me he'll bring my car to the dealer for me to get the AC fixed since they won't get to it right away. That is good service right there. Some time passes without hearing anything, but West herr was having some trouble getting parts, so it was sitting at the dealer for a little while. Finally everything's done, and I go to pick it up on a Sunday. I noticed that none of the dust nibs were gone on the car, only the hood was done. I bring this up to Ashley at the front desk, and she just shrugs it off saying "I don't know what to tell you man, I'm not up to date on this". And both her and another guy working there were both making comments about how they were paying for a rental car while West herr was taking their time. How unprofessional can you be to talk like that in front of a customer? The next day, their actual production manager Todd calls me, and tells me to wait 30 days for the new clear coat to cure, and he ALSO makes a comment about the rental car as if it's my fault they offered to pay for it. Now while I have the car I noticed even more issues with the car. They never buffed or fixed on of the backup sensors, they just popped the damaged one back in, and the inner lip of the trunk was starting to peel up at the weld. So after a month goes by I bring it in, and Todd gives me this huge hassle about how the peeling paint has nothing to do with them, even though my accident involved my trunk as well. Honestly Todd was the MOST unprofessional guy there, he even went so far as to say something like "Why does it matter what it looks like, it's a lease". They obviously have absolutely no workmanship or care about the end product. Don't go here at all!Services: Painting, Body & Trim

  Scott Marino
7 months ago
I got intro an accident about 2 months ago. I called the other persons insurance, luckily they took fault, and told me to take it here and i could get a repair time quote. It was Geico BTW. And because i was dropping it off on a Saturday they assured me i would get a quote when i dropped it off. I got there, turns out the guy supposed to do the quote doesn't work on the weekends! Then the repair shop told me that it would take 3 days from monday. That's a lie considering that the auto industry has issues with supply still. So i get a call Monday, saying that it would be repaired by the following Saturday. Great! Then I'm told on Thursday, just waiting for the paint to dry, and should be ready by Saturday, just wait for a confirmation call. Then they ghost me! I finally reach someone Tuesday, who tells me they haven't painted it yet. I get another call Thursday, saying it's ready for Saturday. Then a call Friday, saying it's cleaned and ready. And another call Saturday morning. I get there and one of the strips running along the roof is just gone. When i ask why i wasnt told they further DAMAGED my car, i get blank stares. I took the car, with a promise to repair, since i didn't trust leaving my car there until the part came in, which they assured me would be Monday. They again ghost and ignore me until someone calls me back on the following FRIDAY, a full 6 days later, to bring it in. But because of their time wasting i wasn't able to until Monday, yesterday. Finally got it repaired, and i left. DO NOT BRING YOUR CAR THERE IF YOU CAN HELP IT!

  Michael Zendano
11 months ago
I would advise against going to this location, they were pretty bad. First after I got the quote and agreed to bring my car there, they said they would call me when the parts came in. About 3 weeks later they called me and told me to bring my car in. I dropped my car off and a few hours later they called me and told me I had to pick it up because they didn t have the parts to do the work. So why would they call me and tell me the part was in when it wasn t ? After speaking with the manager on the phone, he made a bunch of excuses and acted like it was completely normal to call someone to come in and drop their car off when they didn t have the parts. After that a month later they called and told me the part came in. Once they completed the job, I noticed in the parking lot that the back doors wouldn t open. So they took the car back in and fixed the doors, and when they brought me my car back, they told me they mistakenly scratched my car. So now, I had to bring my car back for a Third time to fix a scratch that they caused. At this point I spoke with a regional manger on the phone and he told me he would reimburse me a part of my deductible for all the trouble they caused. I have yet to see a dime of that reimbursement and he never contacted me again. Avoid this location at all costs.

  Gunnar Lach
4 years ago
Terrible management and workmanship. My entire experience here was nothing but problems. Ashley at the front desk was extremely friendly and helpful, however that can not be said for anybody else that I worked with. My vehicle was due to have work done to the rear... and only the rear. While at the shop it was obvious my vehicle had been either hit or scraped against something in the shop and they tried to hand my vehicle off to me damaged. On top of that there were also parts missing from my vehicle that were there prior to me giving it to them. The shop manager was extremely rude with my concern of my damaged front bumper, and took 3 attempts to have the bumper aligned and painted halfway decently. ( keep in mind that this was damage that happened at the shop, and I was pretty much told to live with it by the manager) I will insert photos to show this. If you take any pride in your vehicle or want it back quickly DO NOT BRING IT HERE!

  Adrienne Muia
a year ago
Terrible experience. Told me my vehicle would be ready by a certain date (a month after dropping off). Not only was it not ready, I found out that they had not even drafted an estimate yet, and work had not begun. Very disappointed in their customer service. Will not go back.Update:After speaking about my experience with a manager at this location, I feel my concerns were addressed and would feel comfortable going here should the need arise in the future. They listened to what I had to say and responded appropriately. Good customer service.

  James C
5 months ago
I don't do 5 stars unless I really think people should try a place and staff was all polite very informative after car accident I was stressed and these people were great but since you need car problems or crash to do business there I don't want you to end up there BUT if you do crash or what ever this is a good place to end up,serious they were helpful with all my stressed and worried anxiety over what to do with car was easy to decide no stress from them was very helpful,thx Gerber...

  Hunter Andrzejewski
4 months ago
Had to take my car back 5 times a for some that should have been fixed right the first time

  Robert Foladare
a year ago
After first having a repair that was very subpar including missing and misaligned parts, I was extremely unhappy with my repairs. However after contacting them regarding these problems, they were very responsive to the problems and after returning my truck to fix all the problems I can truly say that the final product was fixed to perfection. And I am very happy with the resultsService: Body & Trim

  Marla Cheney
4 months ago
Just scheduled for work to be done. This day is Dec 6 and I had prearranged for them to have my vehicle

  cujo382
5 years ago
Excellent service at check in and when I picked up my vehicle. Everyone explained things well and moved the process along quickly. Special thanks to Lucy for her friendly, efficient service. They did a wonderful job fixing my car and had it ready a day earlier than estimated. They even cleaned it inside and out.

  Robert Hill
a year ago
Our adjuster was so professional and kind. She kept us informed and got the job done early. We were very pleased that she softened a negative experience and gave us some hope.

  Tina Lojacono
4 years ago
Great customer service! My car was fixed within a few days and returned spotless. Looked terrific outside and in! Back panels and door had to be replaced from being rear ended. They cleaned my weather tech mats and vacuumed the floors underneath that were covered in winter grim & salt and wiped down the interior. It appreciate since winter isn t the easiest to do all that.

  jamie lolley
7 years ago
Shane was very nice! Car was ready faster than I was told +I got it detailed free, and the rental was amazing. When I first got an estimate and dropped my car off the young guy who helped me was so friendly and helpful. I wish I got him name, but he was great. Highly recommended. 11/10.

  Rohit Turki
7 years ago
I had an awesome experience with Carubba Collision. My car was fixed within a week and it looked as good as it was before the collision. They provide the life time warranty as well of their repair work. I want to specially thank Gabe and Bryan for promptly resolving the issue between Enterprise Car rental and All state insurance. I will surely recommend Carubba Collision to everyone.Thanks for your great service.

  Jacque Kramer
2 years ago
If you're going to use this shop please be aware that if you have a deductible and the damage isn't that great and you have to pay they will pay your bill up to almost $100 of your deductible and tell you you should be glad. My deductible was 1,000 they tell me the damage was 900 they told me the car had a dent that the bumper had to be pulled in order for them to straighten the dent and paint the scratches. I checked the car two three other collision shops including one other goober and they all told me there was no dent in the bumper whatsoever that the bumper could be painted by roughing it up taping off the scratches and painting the car not even the other goober gave me an estimate over $500. Please get a second even a third opinion but don't trust their opinion.

  Ke Z
6 years ago
They did an excellent job with my dented bumper. It looks as good as new now, I'm so happy. And they have kept me updated with text all the time while the job was being done, which is really helpful. Staff working there are also really friendly and nice. Definitely recommend to anyone who need a body job done.

  Sara Ciffa
5 years ago
I brought my Volvo S60 into this location for repairs after an accident and was very pleased with the service. Lucy helped me tremendously with explaining what needed to be done to repair the damages and what I should expect. She kept me in the loop on the progress along the way. She also helped me figure out a rental car with the enterprise rental agent next door and kept them in the loop so I didn t have to make any extra phone calls to extend my rental car. I highly recommend taking your car to this caribba location.

  Nathan Rambo Langhans
8 years ago
Absolutely blown away. I had the car repaired here for a fender bender that happened a while ago. They had a reasonable price and they kept me up to date with the repair. Before they even let me leave the shop after dropping it off, they washed it, and went over the whole car.When I picked the car up, it was cleaned both inside and out.Great job guys, keep up the excellent service

  Michael Seitz
7 years ago
Carubba did everything they said they would from start to finish. I'm particular about my vehicles and was happy with their attention to detail. Gabe at the customer service desk was outstanding and couldn't have been more helpful. The ability to pickup a rental car onsite was a added bonus.Dealing with insurance is never enjoyable especially with something as valuable as your vehicle. They'll always treat you with respect; return the favor and you'll be satisfied.I hope I don't have to be back soon but know I can trust them should the need arise.

  MyKha�l of Kourse
2 years ago
My experience with Gerber collision wasn t that great. I originally called to set up an estimate appointment which I did but called back and decided to do an virtual estimate through pictures. I was told to call the following business day if I didn t receive an estimate the follow day which is what I did. I spoke to Todd I believe and asked the status of my estimate and his first answer was because I didn t provide a VIN# (which I didn t because I wasn t buy my car when I submitted the photos) but it still allowed me to submit without it so I did. I didn t get a call saying that it was a must in order to get a quote either...which it really isn t needed I ve a had paint work done before. Anyways I let him know that I couldn t give my Vin at that moment I was at work. He then goes well I can t do a estimate without it and that I was missing pictures anyways and all he had was black blank screens. Which I was aware of because they ask for certain angles that wasn t applicable with the paint I needed done. Then he says this little black dot? I tell him yes and he gives yet another excuse saying that estimate wouldn t be done anytime soon he s busy and he couldn t do it without the vin. So I leave my office to grab the vin and call back which he let the phone ring and after about 3 calls an agent transferred me off to the location and he finally answered and seemed a bit annoyed. I understand ppl get overwhelmed with work etc I don t take things personal just fix my car. The next day or so I received an estimate through text with an insurance quote on it...I stated multiple times that I m an out of pocket customer. That s neither here nor there I know these companies just like to go after insurance companies for money. The estimate had all of these unnecessary fees for body parts etc. I literally have a small/tiny scratch or nick on my car just wanted to get it fixed because it s a white car and you see everything on a white car. $800+ in work. So I got a second quote from another car shop and they told me that my nick was so small that they can t charge me for it and that they would barely to be using any material for it. Long story short this place just wants your money...the receptionist I spoke to for me to book my appointment was delightful but Todd/Tom whichever needs a vacation or attitude check lol GO SOMEWHERE ELSE THEY WILL RIP YOU OFFI went to them before for my previous car when they were carruba I have idea about these new employees.Service: Painting

  Dana Auman
5 years ago
Here is our story, you decide for your self. My daughters car was repaired here. It took 6 weeks! The issues were there lack of coordination, the vehicle completion date was postponed twice which made the repair take 2 to 3 weeks longer. First one was because, I have no idea they just do not know how to schedule? The second time because the incorrect back end was ordered, I do not understand how this can happen. Is not the VIN number tied to all parts? If not it should be, so this doesn't happen. I will not recommend. The work was completed to satisfaction, but any repair shop can do this. Its about the customer service!

  D Wright
6 years ago
The staff was very nice with customer service. It took 2 weeks for my car to get repaired and it wasn't done correctly. I'm glad they have a warranty on repairs. But now I have to take the time to call and schedule an appointment for a repair that should've been done right the first time.

  Jessica Greene
7 years ago
Excellent customer service by Gabe from start to finish. Was kind and thorough through all repairs- helped set uo my rental and even detailed my jeep for final pickup. My jeep was ready when they said it would be and the repairs are flawless. Excellent job!

  Michael Flor
4 years ago
Car was there after a collision. They got me a rental next door and said it was covered while they repaired it. Well it took 2 weeks for them to simply get an estimate done, and then said I wasn't covered for the rental because my car was totaled. This was never explained to me and was deceptively buried in pages of fine print. Not only that but it took 2 weeks, and they only had an expensive SUV left to rent. They stuck me with a 400 dollar rental bill. They also told me many times they would look into dismissing it over months and never did. Never ever trust this place!!

  Mike /Julie Faulise
9 years ago
Was very satisfied with my experience at the Tonawanda Carubba Collision. The girls were very pleasant and helpful at the desk, arranging for my pickup and drop off rental through Hertz. Also, seamless coordination through my State Farm Insurance. I was updated with texts of when my vehicle would be ready and it was even a day early.I was extremely pleased with my service & repair(back bumper & side panel)